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TWX*Magazine / Misrepresentation of fees

1 TX, United States Review updated:

This is the "Free Magazine" scam. I hesitate to call it a scam because what they do is legal. Their methods rely on the small print and the consumer's inattention to deal details. It may even be buried in your credit card application. Essentially, you agree to 3-6 months of magazines for free, after that they have permission to use your credit card or debit card number to charge you for a years subscription. You may not even know you've been hit because the charge may not show up for four to six months. Once hooked, they make it very difficult to contact them and cancel the order. It usually appears on your credit card as "TWX*??????, where the question marks are some kind of code. Sometimes there will be a phone contact, but good luck with that. I found on this forum that you can go to this website to cancel the account:
https://www.magcustomerservice.com/wss/050983/home.do#top
Be persistent. They make you guess which magazines you have and really put you through the ringer as you may have multiple magazines split between different subscription IDs. I was successful with the first magazine, but the other two were on a different order. I had to use another browser to start clean and find the other order. They put a cookie on your browser that locks your inquiries into one order. If you start clean you can look for the new magazine. There may be several on one order ID. If so, they will let you cancel each in turn without too much hassle. They will give you a cancellation number which I suggest you print out. Give it a go.

Pl
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Comments

  • Ro
      5th of Feb, 2011
    0 Votes

    i also had this happen an called to cancel an had a very difficult time doing so as i did not even no what twx was so i called an they wanted ne to give the name of mags to cancel an i did not even know what mags i ordered! it took me some time, but i am also going to the site to make sure its canceled thanks for the web info, and then they try to hook u up again too, i mean come on they do have quite the SCAM going on here hook line =an sinker ya, bull aint never gonna fall for this again i learned my lesson

  • Sa
      18th of Jan, 2013
    0 Votes

    customer service by phone : call 877-813-0320 and keep hitting 0# for a human voice to help

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