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TWX*IIA AIM CALL OUT / fraudulent credit card charges

1 CA, United States Review updated:

I had a charge on my credit card account labeled TWX*IIA AIM CALL OUT for $10 on March 5, 2008. I also got two phones call from the company to confirm that I had really ordered what turns out to be a phone card. When I spoke to them, it sounded like they were aware that there were fraudulent charges being made. Since they called and knew my name and email address (although it was one letter off), it was evident that more than just the name and credit card were taken. I cancelled the card and figured that somehow the "theft" had occurred online. I'm fairly careful about who I buy from online, but do make purchases (largely Amazon and computer parts).

Then, like a dope, I used a different credit card to buy something from Amazon and that card got blocked immediately and we got a call that the same fraudulent charge had been made.

At that point, I began to strongly suspect that the laptop I was using had a trojan keylogger program that was logging my information and sending it back to criminals. After using 5 different programs to find spyware and viruses, I found the program and deleted it. I then installed firewalls that won't let "outgoing" traffic without authorization. The program that finally worked for me (after Spy Sweeper, Norton Antivirus, AdAware, and Spybot did not find it) was Remove Startup Programs Buddy which shows you what programs run at startup on your computer. You can google any that look suspicious (e.g., no company name, not a program you put on the computer) and see if they are legitimate programs.

I suggest anyone who had these charges download and run this (free) program to see if you have a trojan program. I found the program recommended on a web site dedicated to finding spyware and viruses. Here are the URL two such sites:

http://forums.spywareinfo.com/index.php?showtopic=79038
http://forums.majorgeeks.com/forumdisplay.php?s=abe1de7367ba46ca482226f259f03a97&f=35
Good luck to all. If anyone else finds a trojan, do post so we can all learn if that is the culprit.

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Comments

Mi
  31st of Jul, 2008
Agree Disagree 0 Votes
TWX AIM - Billed for no reason
United States

I was bill for 10 dollars for no reason. Called their help desk, guess where, India, and recieved nothing but double talk and BS. I asked for a contact in the USA and was told there wasn't one. They told me to fax in my complaint, probably to the dead letter pool. I had to cancel my credit card. Luckily, by back has a good customer service department and they are actually in the USA. It was free and I was off the phone faster than that dealing with the double talk.

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