Twoo.com / unauthorized charges
I have been charged twice foir the last 4 months for services I never used, I had thre app on my phone for less then 2 x weeks, than deleted it and delete my profile too, I was charged in September and now in November again!
I want my money back ASAP
my number is
the charges are :
septmber - 12.00 leva
November - 16.00 leva
I WANT REFUND ASAP!
I never gave my agreement and I never upgraded, this is outrageous!
I want a refund, I want this cancelled too, asap!
they told me after I complained in September thte it has been cancelled and oit is not!!
Twoo.com Customer Care's Response, Nov 29, 2018
I can assure you that we never charge our users without their consent. We're sorry to hear that you bought some products unintentionally. Could you please contact us at firstname.lastname@example.org or provide us with the email address coupled with your account so that we can identify it in our system and provide you with proper assistance?
Thank you for your cooperation. Have a great day!
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