Menu
Twoo.com Customer Service Phone, Email, Contacts

Twoo.com
reviews & complaints

www.twoo.com
www.twoo.com

Learn how the rating is calculated

4.6 300 Reviews

Twoo.com Complaints Summary

267 Resolved
33 Unresolved
Our verdict: Expect excellent service from Twoo.com. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Claimed
Twoo.com has claimed their business profile
Get notifications about new complaints and reviews of Twoo.com. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Twoo.com reviews & complaints 300

Sort by:

Newest Twoo.com reviews & complaints

ComplaintsBoard
S
7:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com spam

Twoo spammed me at an email address I barely use, using "links to friends" from people I don't know.

This is a violation of european laws which require the explicit consent of the _recipient_ for advertising emails, not some 3rd party (consent is not fungible under EU law)

The only way to stop it is to log in., create an account (which results in being bombarded by email trying to convince victims to pay Twoo money for profile views, alonng with confirming the email account is valid) and then deleting the account.

Under EU law, deletion means deletion, but Twoo don't even bother complying with this. In their "goodbye" email:

"In the meantime, if you change your mind you can reactivate your account with one simple click (valid for 6 months):"

There have been several media stories about this scam activity, but Twoo persist in their spamming and harvesting of email addresses.

Read full review of Twoo.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
Z
Z
Zlatko Koncic
, US
Mar 31, 2018 8:57 am EDT

Alexandra from Twoo team is lying. It is impossible to log out of the e-mailing list because the unsuscribe link does not work, on the contrary, site registration is required and conditional on the abuse of my contact list if I want to access personal information and delete my account ... the lowest form of scams and consider that I will sue you for the EU GDPR violation.

A
A
Twoo.com
, US
Apr 04, 2018 1:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I can assure you that the unsubscribe link in the invite email works if there's no account on Twoo linked with said email address. Creating an account on Twoo is not obligatory and the person who receives an invitation can decide not to do that. As you've mentioned in your first message you've created an account on Twoo by clicking the link in the invite you've received which means you've agreed to recieve notification emails about your account. If you'd like us to stop the notification emails for your account or check if your account is deleted please contact us with the email account linked with it at info-en@twoo.com.

Regards,
Aleksandra
Team Twoo

ComplaintsBoard
S
1:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Twoo.com I want to know immediately about following mail. please you say me it's true or fraud.

Sanders mail.& including their sending sample of credit zorpia.[protected]@yandex.com
My zorpia profile name S.M Shalah Uddin & include below my profile picture.
Received mail .. [protected]@gmail.com
Below mail body
On Feb 5, 2018 6:56 AM, "Zorpia Office" wrote:
Dear Winner
Yes your photo profile has won the sum of $85, 000.00usdollars in Zorpia posting award.nner
You advise to send your full information below for the released of your award without any mistake.
You also advise to contact this office only for you to get your winning prize.
Full name: ...
Country: ...
State:...
Address... ...
Sex:...
Next of kin: ...
Occupation: ...
Date of birth:...,
Phone No:...
Picture or ID card:
Zorpia
Promotion Manager
Mr. Crister Astom

Dear Winner
Congratulation
I am just coming back from UBA BANK now to get your international ATM visa card and your credit card statement, as you can see the attachment is the scan copy of your international ATM card of your $85.000.00 dollars.

I have made all necessary inquires through DHL delivery company on how to deliver your international ATM CARD of ($85.000.00US Dollars), DHL Delivery Company charge 100 DOLLARS for the delivery of your ATM CARD to your country.
The volume of your international ATM CARD is ($85.000.00US DOLLARS).
Try and make sure that you send delivery fee today so that DHL Delivery Company can come and deliver your ATM CARD without any delay.
Here is the name to make the payment through Western Union or Money Gram.
Name: Crister Astom
Delivery Fee: 100 DOLLARS
Country: Bamako Mali
Address: Rue Port 284 Bamako-Ciro
Question: good
Answer: yes
Go and send the delivery fee now and get back to me with the MTCN number.
Thanks
Zorpia Promotion
Mr. Crister Astom

Read full review of Twoo.com and 1 comment
View 0 more photos
Update by S.M Shalahuddin
Feb 08, 2018 5:34 am EST

On Feb 5, 2018 6:56 AM, "Zorpia Office" wrote:
Dear Winner

Yes your photo profile has won the sum of $85, 000.00usdollars in Zorpia posting award.nner

You advise to send your full information below for the released of your award without any mistake.

You also advise to contact this office only for you to get your winning prize.

Full name: S. M Shalah uddin
Country: Bangladesh
State:Chittagong
Address: Present: 315/2, Daudkandi bazar(East), Comilla.
Permanent: Village: Daiya para, PO: Gouripur, PS: Daudkandi, Comilla.
Sex: Male
Next of kin: Rahima Begum
Occupation: Journalist
Date of birth: 22 Nov.1980
Phone No: +[protected]
Picture or ID card:

Zorpia
Promotion Manager
Mr. Crister Astom

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Aleksandra - Team Zorpia
Aleksandra - Team Zorpia
, US
Apr 23, 2018 12:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

Thank you for your message. We're very sorry that the name of our website has been used in such a way. We'd like to note that Zorpia.com does not reward users with monetary prizes and these messages have not been sent from our site. If you've received a similar message recently, please report it to us at info-en@zorpia.com so that we can take appropriate steps.

Regards,
Aleksandra
Team Zorpia

ComplaintsBoard
S
2:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com is a guy in this app the is using this app to rip off people

His name in this app is Andrew Donovan he managed for me to give my phone # after a few days he's been making all kind of stories for me to give money and my personal information together with his complice Sharon supposed to be his sister. The phone # Are [protected] and [protected] I hope you do something about it since for this kind off people I would not suggest this site.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
10:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com unauthorized debit card charges

To whomever it may concern,

My name is harsh patel, I am using twoo from last few months. I want to just subscribe 3 month pack which amount is INR 960/- and money is deduct from account. That is fine, but they also deduct INR 2799/- from my debit card without any permission or any notification or any authorization. So i complained on 4th November 2017 as a username of iharsh_patel with photocopy of transaction. Same thing happen today twoo has deduct 2799/- INR without any permission or notification, even i already off my subscription when first time 2799/- INR has been debited from my account.

Kindly request to the twoo authorized person that i request you to refund my money. i don't want to be longer in connection with your organisation.

I hope you are processing with my request and refund me ASAP. My registered mobile number is +91-[protected]. Kindly reply me if you need any kind of more information.

Thank you,
Harsh Patel

Read full review of Twoo.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com I want to delete my old netlog account

Hi, I have noticed for a long time that my old netlog account appears in google search too, and I really want to delete it as soon as possible, but I cannot delete it through my twoo. It is very important for me to get rid of that account. The address of my old netlog account is: (http://en.netlog.com/adashuoo). I really need your help. It is really embarassing for me. I hope it will be deleted very soon

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
6:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com online scammer

I meet this guy on twoo online dating his name is Richard Gilbert, 54 yrs old, divorce lives in 126 Empress Av. London On N6A5C1, phone #[protected] .He is engineer working in oil and gas platform rig, he's email address: [protected]@gmail.com
but this is not his true identity he is using other person same with details to use other people and have their victim...as far as your communication goes by he will tell you to meet you in your country after his 3wks contract at Alberta Canada then he will ask you for your whole information your address because he's luggage will send in your house and this are all valueble things and he will tell you that they send to FIRSTON COURRIER DELIVERY COMPANY until they will contact you that his luggage was on HOLD due to theres a problem that they found and they will ask you to settle everything pay as much as 1250USD because the owner of this luggage can not settle this due to he is in the offshore and there is no transaction so he will ask you for help to settle everything to get his things in the custom and you need to pay for 1250USD before they will release that luggage until I found out that this is not TRUE because I search it and I have evidence from him...so I'm asking for your HELP to trace this account and identity he is using because I'm one of he's victim...I will attach hes picture that he send to me together with the evidences that i search online...Please make an action for this problem because they are using an innocent people to be there victim.thank you

Read full review of Twoo.com
View 0 more photos
Update by dollyanne
Feb 02, 2018 7:43 pm EST

Hello Aleksandra,

Good day, regarding my complain on online scammer and your asking about the link sad to say when he ask me for my email address and when i gave it to him my email add we started to exchange emails and hes account on TWOO was already deleted but before he is using this profile name Richard Gilbert 54years old from London and hes email address was richardgilbert811@gmail.com...Please kindly help me to trace this I know it's hard to locate this maybe he is using another account to let the people to be one of his victim again but I'm asking for your help to let the people know and to be aware for this kind of modus because just like me this is my first time on online dating on TWOO i thought it was safe but then i was the victim and I don't like this scammer to let the innocent people to be their victim again.
Thank you for your kind and for your action that you've been do'ing I appreciated a lot..

Update by dollyanne
Jan 29, 2018 7:04 pm EST

This is are the evidence that I've found on online search...the email he send to me was copy paste same letter that he send to me..

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
11:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com can't delete netlog account

I need to delete my old netlog account (http://en.netlog.com/xMephistophelesx) because it is a real threat to my career. I already tried to delete all photos and stuff.. didn't work.
I also tried to delete my twoo account more than 4 times now... but it is still there. On twoo AND on netlog...
I would appreciate it if Twoo could delete my netlog and twoo account.
Thank you so much. That is really important to me.

Read full review of Twoo.com
Update by Bastl
Jan 30, 2018 1:42 pm EST

Thank you so much!

Best regards

Update by Bastl
Jan 28, 2018 9:11 am EST

Hello,
I tried to delete my account on Netlog/ Twoo.com many times but it is still there. This is a very old account of me and it is a threat to my career. I even deleted the old pictures on Twoo.com but they are still visible on the netlog page... Pls help me. The account is: http://en.netlog.com/xMephistophelesx

I tried it several times. But it is still there.

Thank you

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
5:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com old netlog account

Greetings,
I want my old Netlog account deleted, but I cant access it from the Twoo site even tho I am pretty sure I still know the password. It is very important to me that my account gets deleted. I dont like the idea of my old pics and stuff beeing still around somewhere on the internet.
http://it.netlog.com/Fucius_Con
Thank you very much if you can do that for me as soon as possible.

Read full review of Twoo.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
O
O
Okubo miyuki
, SE
Mar 30, 2018 7:13 pm EDT

Hi Aleksandra,

My old photo and profile are still visible as a search result on google and are active on twoo.com without my permission. They need to be deleted. Please help.

https://www.twoo.com/575250132?utm_campaign=netlogmerger&utm_medium=cpm&utm_source=netlog_en&lng=en

Thank you

ComplaintsBoard
V
9:13 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com can't delete old netlog account

I want to delete my old netlog account (http://ro.netlog.com/Thegreat_omidutza) because it is very embarrassing.and a threat to my career. But I can't because Netlog is now Twoo therefore I cannot login to my netlog account. I also forgot my email adresse and password, plus Twoo dosen't respond to my messages.
I would really appreciate it if Twoo could delete my netlog account. Thank you for understanding.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Z
1:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com my old netlog account which I want to delete it

Hi, I have noticed that my old netlog account appears in google search, and I want to delete it as soon as possible, but I cannot delete it through my twoo. It is very important for me to get rid of that account. The adress of my old netlog account is: (http://ur.netlog.com/coeck). I really need your help. It is really embaressing for me. I hope it will be deleted very soon.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
4:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com help me to delete my old netlog account

Hi,

I deleted my netlog account 5 years ago, but now everyone still can find my old netlog profile with all my information and photos in Google search. Please delete my netlog (TWOO) profile and all information as soon as possible. Netlog now has new name (TWOO) and now I can not connect to my profile, because it is deleted. But all my profile information is visible in google. Please help me to delete all information about me in the internet. You could find my old profile here: http://lt.netlog.com/axorey

Thank you

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
1:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com money being deducted from my account continuously

The twoo application is very pathetic to use and just money wandering technique from customers . The application does not have any security factors and the money gets deducted without any intimation from the account. The application does not even show where your card details have been saved .

Please check and help me out as there have been multiple transactions without my consent.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
12:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Twoo.com hi zorpia it important

Hi I sign to a dating site on Zorpia a girl contact me that ask me for my Skype address from zorpia I sent here my contact we ended meeting Skype chatted a bit ask me to show my to my mid parts I never done that to her on video she wants money to her that not she recorded a video on me she even trying upload of a video on me that been threating me to pay up Just pay at least 50 now to secure your video on being exposed on the internet now will humiliate you and your family and friends her name is Rosmel Pabuayo 925.TATAY ST Manila City Philippine here her Skype name Rain Gonzalez Zorpia name is jcelena 28, Female, Manila

Read full review of Twoo.com
Hide full review
ComplaintsBoard
E
9:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com they won't delete my account

I opened an account when the site was netlog. It is the first option that comes up when you type my name and town into google..some of the pics are pics that I dont want up online any more as they were of my party days and I want it removed as I am worried it wont help if a potential employer googles me.
I do not remember my log in for twoo and also the email is very old and I can't get into that either.
I have mailed twoo 3 times and asked if they could please remove my account. each time they say it has been deleted but it never does actually get deleted.
they said google just needs to update its search results and to contact them to speed it up. Google told me they cant remove the result as the page is stil live.
why are they lying to me and saying they have deleted it? I am getting really angry and I want that page gone.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
11:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com unauthorized credit card charges

Hello, my name is Djebabera Mostapha with adress of email [protected]@hotmail.fr and i opened an account on twoo in july.I didn't use it just few times but when i opened i was aked about my details of credit card, i gave the details of credit card of my friend Khelifi Harsan Diana and i realised that the site charged me from this credit card without my permission and today when we get the extras of credit card we have seen 3 transaction with different payments from 21-23 december totally about 30 $.I am not accepting paying this money, it's not any authorisation of some charges from this card so please remove this credit card from the site and return back the money that they took from that credit card.please answer me on the email [protected]@yahoo.com.

Read full review of Twoo.com
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
10:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com Continual debits after cancellation of account

Dear Sir/madam

Please note that I'm sad to see twoo.com continually debiting by bank account even after cancelling my subscription in the year 2017. Could you please stop sending anything to do with twoo.com to my email address and stop debiting account. I want you to reverse all monies taken from my bank account with immediate effect from the day that I cancelled by subscription.

Regards

Judas Makgoba

judas.[protected]@gmail

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
4:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com my old netlog account which I want to delete it

Hi, I have noticed that my old netlog account appears in google search, and I want to delete it as soon as possible, but I cannot delete it through my twoo. It is very important for me to get rid of that account. The adress of my old netlog account is: (https://en.netlog.com/ samin87z). I really need your help. It is really embaressing for me. I hope it will be deleted very soon.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
11:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com delete my old netlog account

Hi, I am writing to you in hopes that you will be able to delete my old NETLOG account along with all pictures and content I have on it. Now that netlog has become Twoo, I have found it impossible to delete my Netlog account. I can only delete Twoo account, but I am not able to access netlog, no matter what i try.
Therefore, I am asking you to do it, since it is extremely important to me to get rid of it because of some security and safety reasonjs.
My old Netlog account was under the name : Midwest
Thank you in advanced.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
6:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com netlog account still visible

Hello, I've tried to delete my Netlog account but since I have to log in with Twoo (as the two are linked) I managed to delete only my Twoo account . Please delete my profile as soon as possible http://en.netlog.com/Boggolo. I do not want that someone (e.g. my employers) see those pictures of me when I was younger. Thank you for your promptness in this matter. Matteo

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
7:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Twoo.com has left an official reply on this complaint.

Twoo.com problem with deleting old netlog account

Hi, I am writing to you in hopes that you will be able to delete my old NETLOG account along with all pictures and content I have on it. Now that netlog has become Twoo, I have found it impossible to delete my Netlog account. I can only delete Twoo account, but I am not able to access netlog, no matter what i try.
Therefore, I am asking you to do it, since it is extremely important to me to get rid of it because of some security and safety reasons.
My old Netlog account was under the name : nixi_rock
Thank you in advanced.

Read full review of Twoo.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Twoo.com customer service

Website

www.twoo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Twoo.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Twoo.com Customer Service. Initial Twoo.com complaints should be directed to their team directly. You can find contact details for Twoo.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Twoo.com. Discuss the issues you have had with Twoo.com and work with their customer service team to find a resolution.