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Twoo.comdeducing money from my bank account

I have been charged witout my permission thrice!!! during the last few days of Twoo/Zorpia account
I don't know why. I want to delete my account, I request a refund
My email: [protected]@gmail.com

**** **** **** *575

KrajBELGIA
MiastoGent
Adrestwoo.com/bill
Data dokonania operacji 2018-12-06
Oryginalna kwota operacji 80, 00 PLN
Tytuł [protected]
74987508344308072024835

KrajBELGIA
MiastoGent**** **** **** *575
Adrestwoo.com/bill
Data dokonania operacji 2018-12-04
Oryginalna kwota operacji 124, 99 PLN
Tytuł [protected]
74987508342004462534838

** **** **** *575
KrajBELGIA
MiastoGent
Adrestwoo.com/bill
Data dokonania operacji 2018-12-06
Oryginalna kwota operacji 124, 99 PLN
Tytuł [protected]
74987508344308078474836

  • Twoo.com Customer Care's Response, Dec 27, 2018

    Hi,

    Thank you for your message. I can see that recently you bought 1250 Credits, Daily Discover for 1 month and Daily First in Search for 1 month. These purchases were not automatic, which means that you ordered the products yourself via our website or our mobile app.

    We're sorry if you made unintentional purchases. Are you sure that you don't want to keep the products you bought? If so, please contact our helpdesk at [protected]@twoo.com and explain this situation - we might offer you some refunds.

    Please let us know if you have any questions or suggestions on how we can improve.

    Have a great day!

    Regards,
    Maciej
    Team Twoo

Ma
Dec 12, 2018

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