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[Resolved] Twoo.com / continue withdrawals from my account even after unsubscribing

Ghent, Belgium, Nigeria
Contact information:

I registered with Twoo on the social media for free, i have operated this account for some years, then one day i made a one time payment for three months but since then I discovered that they are still making deduction from my account, without my consent. Because of this deductions, I decided to unsubscribe to Twoo, but till date they kept on debiting my account

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Twoo.com Customer Care's Response, Oct 23, 2018

    Hi,

    Twoo products such as Premium and Boost are bought as a subscription which is clearly stated on the site when you make your payment. Please contact us at [protected]@twoo.com so that we can look into this issue and help you solve it.

    Regards,
    Aleksandra
    Team Twoo

Au
Oct 19, 2018

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