Two Tulips Florist / Horrible experience with Two Tulips Florist
My sister-in-law ordered flowers for Mother's Day through 1800Flowers and they gave the order to Two Tulips Florist. She ordered a bouquet of roses with other flowers in a purple vase from an advertised picture - a value of $95.00 for the special price of $75.00. The flowers did not arrive until 5:00 p.m. on Mother's Day. They sent an arrangement with no roses which was very skimpy, (mostly carnations and daisies) and some of the flowers were already wilted - definitely not a $95.00 bouquet of flowers. My sister called 1800Flowers who apologized and told her that the correct bouquet (with roses) would be sent as a replacement.
Two Tulips Florist did not send the replacement bouquet. My sister in law called 1800Flowers a week later to rerequest the replacement. Two Tulips Florist called my 90 year old mother to tell her that they did not want to give her another purple vase. I intercepted the call and told them that it did not have to be in a purple vase, but it did have to be a replacement bouquet of roses valued at $95.00. They sent a handful of carnations with a few roses in a vase with no greenery - you could get an arrangement like this at any supermarket for about $10.00.
I sent a picture to my sister-in-law who sent it to 1800Flowers. They gave her a complete refund and apologized for the horrible experience.
Two Tulips Florist called my 90 year old mother again - luckily again I intercepted the call. They told me that they would not give the refund unless they could come to pick up the purple vase and the other vase. I told them that as horrible as the flowers were, my mother was still enjoying the ones that were left, and that I would call them when all the flowers were gone and they could pick up the vases. They told me that that was not acceptable - that they would be at my house that afternoon to pick up the vases!
So it wasn't bad enough that they delivered the wrong, skimpy, wilted arrangement at 5:00 on Mother's Day, now they want to take what flowers weren't dead away so they could have the vases! I called 1800Flowers. They were furious. They told me that the refund had already been credited by them, and that Two Tulips Florist had nothing to do with the refund. They also said that it was completely unprofessional for them to have called my mother at all, much less twice, especially the second time when they resorted to extortion to attempt to get the vase back and threatened to come take it and her remaining few flowers from her when they had nothing at all to do with the refund.
I will never use Two Tulips Florist again.