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1.0 12 Reviews

Two Men And A Truck International Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with Two Men And A Truck International at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Two Men And A Truck International reviews & complaints 12

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4:14 pm EST
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Two Men And A Truck International Refund policy

I called the location in Omaha, Nebraska on Monday to book two movers to help fill a storage container on Saturday. On Wednesday, when I realized that I did not need the help, I called right away to cancel. The person on the phone that took the cancellation told me that the charge of $100 would "stay with us" and used some other term that I have never heard before. He stated because it was outside of the 7-day cancellation policy, I would have to forfeit the $100. I think this is an absurd policy. I didn't book with a 7-day window because it was a last-minute decision, and there was no way to cancel within a 7-day time frame either. It's not like you are out anything - there are still 3 business days to get that set of movers booked elsewhere. Well you will be out something - my business in the future. We are in the middle of building a new house and selling an our current house. We relocated to an apartment for the time being and were going to use your company to complete the move this spring. No way will we do that now. Hope you enjoy the $100 that you took from us, since the $2,000 dollars we would have spent with you next spring will be going to your competitors.

Claimed loss: $100 deposit

Desired outcome: Refund my $100

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1:14 pm EST

Two Men And A Truck International Pickup, storage and delivery

We stored our patio furniture with Two Men and a Truck with the franchise at Pampano Beach, Florida. The glass tabletop was returned with a big chip in the edge. We sent a registered letter to the office in Pompano and have not had a reply.

October 27, 2022

Two Men and a Truck

2160 N Andrews Avenue

Pompano Beach, Fl, 33069

REGISTERED MAIL

Attention: Franchise owner

Last Monday you delivered our patio furniture which had been in your storage since last April. When you picked up the glass tabletop your men were very careful to wrap it in cardboard and blankets.

On delivery the glass tabletop was damaged as you can see in the photo attached. Your delivery men filed a Damage Report, copy attached. The next day I asked Christian in your office to get back to me on how this should be answered. I have not heard.

I have asked Ability Glass (the original supplier) for a quotation to replace the tabletop. A copy of their quotation for a price of $1,555.00 is enclosed. I expect that I will receive payment for the damages immediately from you because we cannot entertain on that tabletop.

I can be reached at mobile phone # [protected] or by Email at: [protected]@iecholden.com.

Please acknowledge this letter.

Sincerely,

Robert Briscoe

7 Country Road East,

Village of Golf, Fl

33436

Desired outcome: Payment for damages

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1:32 pm EST

Two Men And A Truck International Property damage refusal to cover with protection paid for during a move.

After a recommendation from a relative we hired Two Men & A Truck to move us from our house to a condominium less than half a mile apart on 0712/22. On moving day we got three guys instead of two. The move took longer than expected with part of the reasoning being that the movers themselves spent a great deal of time in the bathroom each. At the time we didn't think much of this, but later, it seemed strange. Like an hour each. I did not go into the truck to check how things were packed or strapped down in there. I didn't assume it was necessary. The lead man stated they were going to stop at Wawas which is literally at the end of the major street of travel for one place to the other. Still within half a mile I am speaking of. There are no traffic issues in this vicinity. Flat land and no hairpin turn, potholes, busy intersections or anything of the sort. Our new place is on the second floor through a standard door. Roughly 36 inches. In the process of moving things up a standard elevator and into the condo almost every piece of furniture we owned was damaged in some way. Gouges, scratches, dents glass being popped out of things and more. The refrigerator for instance was damaged in such a way that it stopped making ice, leaked water and the controls no longer functioned. This Two Med got fixed by paying for one door of the side by side to be replaced and getting our warranty to fix the other. They sent a furniture repairman to fix the other things who colored, painted and glued things back together with mixed results. This included a handmade Amish Pie safe that we had received from my wife's parents which had a door split in half and the handles crushed on. A California Long Queen bed with some holes punched in the woodwork and scratches and numerous strap compressions marks on curios, armoires and tables. Although I am not happy with all those repairs, I am not here to complain about that. The other major thing we had damaged was our couch. We paid over $2000 for it. No I don't have a receipt. Honestly it is a couple of years old who keeps those? The amount is not out of reason, and it is a normal piece of furniture at what I consider a normal price to have paid for it. They sent a man to fix it, this was the local office of Two Men in Largo. He was the wrong man in his words because he doesn't do that type of work. He fixes leather, vinal and wood. It is a cloth couch. He told us, (their expert) that the entire bottom of the couch would need to be uncovered, the wood repaired, and redone, but that this was not possible for the following reason. The fabric was not available any longer. Hence the couch needed to be replaced. So the original person we worked with tried to give us a $175 for our $2000 couch under the premise that we could just fix it ourselves. This was Kattie. We know nothing about fixing it ourselves and don't know anyone who does that. Note that at least two people including the repairman and not counting the wood worker have been here and taken picture of the couch and numerous other things so they know the item of which I speak. It was not dirty, warn, cheap or overused. Practically new for the simple reason it was seldom ever used, not in direct light in a clean indoor environment. We, Kattie, and other managers, have talked about this for months and their communication has been spotty with us at best though out this process of repairs with their hope I think we would just let this go. They refuse to contact and adjuster, we paid for insurance on our things and have not seen any one from that type of office. We offered to settle for a much cheaper couch one that costs $1319.13 with delivery. We sent them the site where they could order it or to just repay us, write a check whatever. The latest is they will give us no more than %500. They arrived at this figure without doing any shopping or looking up any prices by their own admission. The latter person I spoke to was Nathan.

Desired outcome: I would like to resolve this by being paid for my couch, or having it replaced with the specified unit. If it can still be had. I am trying not to take this to a lawyer, but I am in process of contacting one.

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Is Two Men And A Truck International legit?

Our verdict: Complaints Board's review suggests Two Men And A Truck International is mostly legit with an 73% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Two Men And A Truck International, reviewing user feedback and how Two Men And A Truck International addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Two Men And A Truck International. Trust, but verify.

Two Men And A Truck International earns 73% level of Trustworthiness

High Trust Suggestion: Two Men And A Truck International evaluated with 73% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Two Men And A Truck International. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Two Men And A Truck International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Twomenandatruck.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Twomenandatruck.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Two Men And A Truck International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Two Men And A Truck International's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the twomenandatruck.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Two Men And A Truck International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Two Men And A Truck International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:58 pm EDT

Two Men And A Truck International Moving company

Do not use this moving company if (1) you want all your items to arrive, (2) you want the items that do arrive to be unbroken and (3) you want to deal with an operations staff that knows what they are doing.
After sending photos and videos, they assured me on multiple occasions that there would be enough room on the truck for my belongings. I was uncertain, but they said the contents of my home would fit. About 1/3 did not. When I called and told them that I would hold them liable for the items they left in the house (I had to move before they packed my house and their truck), the operations manager literally blackmailed me. He called his driver, told him to unload the truck and return to base. The only way they would move my items was if I paid cash up front ($15, 000).
I also paid them to "professionally" pack my items. When the boxes arrived, things were thrown in. I have photos of the disaster-all of the broken items. They put heavy items on top of incredibly expensive china and glass.
I am still reeling from the insidious and mortifyingly dishonest and intentionally horrible service.
Do not be fooled by their incredibly friendly representatives. I certainly was to the tune of $30, 000 - $15, 000 for each house). They moved 2 homes, and I cannot warn you enough to stay away.

Desired outcome: Reimbursement

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10:35 pm EDT

Two Men And A Truck International Moving

Two Men and A Truck moved me from old apartment to new apartment community in Feb 2021. I was very dissatisfied with the movers. My complaints are as follows…
1. Mover had to be reminded to wear mask as requested when booking move.
2. Upon leaving my old apartment to drive up the street to my new apartment, the drivers called me to say they were stopping to get something to drink, then he said they will get a sandwich. They didn't say where but they were gone for 30 minutes. I reported matter to the company.
3. One of the drivers dropped some of my belongings into the wrong apartment. No excuse, they had my new address/apartment number listed on their papers.
4. They broke one of my China plates. The driver called his office to report broken plate but I've never received a callback from the company.

The drivers were unprofessional, and overall, the move was stressful and disappointing. I would not recommend using this company!

Desired outcome: I would like to be compensated for broken plate which occurred during move

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12:18 pm EDT
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Two Men And A Truck International Transportation and handling of my personal items

On Aug 15th I hired the company to move my personal items to a storage unit. The Team did not come prepared with the items I had requested; king size bag for my bed. I have a Tempurpedic bed with has specific handling and storage requirements. Subsequently the movers stated they did not have the bag I requested and was charged for. The proceeded to wrap the $5, 000 mattress in plastic wrap. When it came to storing the bed at the storage unit the did not listen to my instructions that the bed was to lie flat, hence the purpose for securing a larger storage unit. The mattress was stored as such until Sep 1 when I moved to my new home. At this time I was able to assess the damage to my mattress and other items. I have attached photos. As you can see the integrity of the mattress is compromised. Warped and damaged. Per the Tempurpedic Representative my bed is ruined, a total loss. On Sep 2 a Two Men Rep can to assess the damage and has yet to be heard from. I am seeking a replacement mattress.

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4:25 pm EDT

Two Men And A Truck International harassed and threatened by trainer

I worked for the company for almost 2 months, worked 6 jobs. One of those jobs we finished in half the time got a great review, and a tip. After that job they decided to finally put me in training. During my training I had issues lifting a plastic covered couch up stairs with sweaty hands. And because of that my trainer kept calling me out asking "are you sure this job is right for you" and kept calling me out multiple times. When I finally decided to stand up for myself my trainer yelled at me, threatened me, and practically chases me out the door. This is the third time I am reporting this to your company. I am not looking for my job back or legal conpensation. The only thing I want is someone to respond to me and this issue. And to know action will be taken against this employee that made YOUR company look horrible

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6:04 pm EDT
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Two Men And A Truck International local move done by two men and a truck in gulfport, ms

My family and I recently moved, locally, from a smaller home to a larger home. Due to my husband having had a lower back fusion surgery this past January, we agreed it best and safest to hire professionals for this move. I chose Two Men and a Truck located in Gulfport, MS (our move was from Diberville, MS to Biloxi, MS) because of a personal referral and great reviews on ONE site (I should've checked Yelp, BBB, and Facebook).

This move had to be divided into a two-day move due to us having a double close; we closed on our former home early afternoon on June 28, 2018, then closed on our new home that same afternoon. I rented a storage unit specifically so that we could store ONLY the items packed and moved by Two Men and a Truck (we had a second storage unit, but we did NOT bring them to it or touch anything in it).

The first move was completed on July 27, 2018 from around 1:30pm until around 8:30pm. Firstly, when I scheduled this move, I SPECIFICALLY told the representative that I was ONLY interested in them packing and moving our furniture and appliances, as well as our kitchen-specific items. Moving day: the movers literally DUMP items into boxes, randomly wrapping a few items, but more predominantly NOT wrapping anything, and they didn't just pack up kitchen items, they were packing up EVERYTHING ELSE which I had SPECIFICALLY said WE would pack ourselves. I just opened a box they had packed that had KNIVES just thrown in it, no wrapping whatsoever. NOTHING was wrapped in this particular box. Padding and wrapping furniture was NOT done per the terms stated in one of their emails to me regarding the move, which is also advertised and is a part of what the customer is paying for. Lack of such protective materials has since resulted in various damages to our belongings, which I have documented (and have tried numerous times to come to a REASONABLE settlement with this particular branch's owner, Michael Sham). These damages include a cut along the console section of our leather couch, leather backing getting pulled out from one of the couch pieces which exposed 3 nails, that same backing getting torn in one spot, our Samsung TV getting dropped and its stand getting a couple of areas broken off (so we can't attach the stand back to the TV), a discontinued IKEA queen bed getting DESTROYED (one rail was ripped out from its support beam, so we cannot attach them back together, neither can we attach ANYTHING back together because they didn't pack any of the hardware for this bed), a discontinued IKEA 8-drawer dresser was dropped on a stair which resulted in severe cracks and a chunk hanging on just barely all on one side of the dresser, and my BRAND NEW LG FRENCH DOOR REFRIGERATOR getting scratched in a few places on the STAINLESS STEEL DOORS and the water dispenser drip tray getting scratched several times AND a dent in one side (my husband just bought me this fridge December 2017).

Many of these damages I didn't notice until moving day TWO when a different crew came to start documenting damages as they loaded everything from the storage unit into their truck (I had emailed Caitlin James about having noticed a couple of damages and just poor handling of our belongings during the first move, and she reassured me things would be better on the second day). The second crew was FANTASTIC. They were APPALLED at the lack of protective padding and coverings for our furniture, especially when they saw the stainless steel LG fridge... They took the appropriate measures to pad and protect our furniture and appliances at this point, which I appreciated greatly. This move only took from around 8:30am until 12:45pm, WITH taking the time to pad and wrap the items that needed it. Same number of men (3), and less than half the time the first move took. AND this crew put our furniture where we asked them to AND assembled our King bed frame and leather couch pieces (the couch comes apart into 4 pieces). The driver for this crew, Chris, specifically told me that due to the damages being so severe, he was NOT going to charge me for that day's move. I was incredibly grateful, and was not expecting that, so I thought it more than appropriate to show my appreciation by tipping the crew a total of $200 cash.

Now to my current problem: after having communicated extensively with Caitlin James and Emily Sham, about the damages, documenting the damages, and requesting a settlement, I was very much dissatisfied with their settlement: $500 cash and discounting the second move to $416 instead of the original $916. I explained MULTIPLE times about having been told I would NOT be charged for the second move due to the severity of damages, and I requested they reconsider their settlement amount of $500 because I felt that that was too little considering the extent of the damages, the lack of protective materials being used for the first move (which WOULD HAVE prevented MUCH of those damages), and the fact that majority of damaged items were the more expensive ones (again, I have documentation of each item damaged, their serial numbers/SKUs, prices to purchase, etc.) They refused to reevaluate everything and reconsider their decision, which then resulted in me disputing the charges for the first move ($1387.12). The owner, Michael Sham, has since called me and very rudely demanded that I pay for all services because "your items were moved from point A to point B." When I refused, he threatened that "we have other means of collecting payment and we will exercise those means, " and that "when you're ready to be reasonable, you can call back and submit payment for the services." I tried to explain to him why I was so upset and dissatisfied, but he would NOT let me get a word in and ultimately left me in tears at the end of our call. I am still disputing the charges, and have taken this to the BBB. However, I was offered the option of mediation or arbitration on the matter, and was given 5 business days to respond...that was on July 13, 2018, it is now July 17, 2018, and I was prepared to fax my response this morning until I checked my email and saw the BBB had a message for me, which stated that the complaint has been closed, remaining unresolved. I intend on contacting the local BBB office tomorrow morning to find out why I was not given the allowed 5 business days to provide my response, and will move forward from there.

At this point, I just want a full refund of ALL charges. The $1387.12 is presently being disputed again, but if I can just have a full refund so I can end this dispute, and not be bothered about the second move charges of $916 and some change, I will no longer pursue any settlement for these damages. I just want to be DONE with this company and not have to deal with Michael Sham ever again. I do not want to be bothered for any payments, and I will not bother about damages. After everything that has happened to my belongings and the way I was treated by this owner, I think that's an absolutely fair request and resolution. Leave me alone and I'll y'all alone.

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10:28 am EDT

Two Men And A Truck International the company has doubled all sums, which I needed to pay them for the work

I want to spread the information about the company Two Men and a Truck. I have used their services and repair twice and each time I wasn’t satisfied with the services. The company doubled all their sums and I have paid them huge sums of money. I was so upset that the company misled their customers so often and didn’t provide high-quality services. I won’t recommend this company to anyone.

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10:53 am EDT

Two Men And A Truck International mistreating employees & customers

The managers, especially Chris; are idiots who can't keep good employees on the job or treat them right, that's why this lousy moving company has huge job turnovers, refusing to pay movers decent salaries, make them work long hours with no lunch breaks or days off, they love to fire hardworking employees for no reason, encourage job discrimination, and they can't even read or properly perform their own pre-employment examinations! Don't go to work for these ignorant racist managers! You will regret it!

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6:43 pm EST
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Two Men And A Truck International $2,000 damage, no advance agreement/estimate, false work hour record, contempt of bbb mediationediation

See details at www.vgr2b.com/TwoMen
Complaints with Better Business Bureau corporate Office were filed following advice from the team of Two Men And A Truck Green Bay, WI who had determined from the items that were broken and from the items that arrived intact that the damage had been caused solely by lack of care on the part of the loading team of Two Men And A Truck, Chico, CA. The bulkhead was in place and there was no indication that the load experienced any extraordinary stress in the transport. And no, in this hiring of professional movers ('who care') there was no release of liability signed for declining pads for protection of the items.
Two Men And A Truck, Chico did not provide terms and conditions and an estimate in writing in advance as is required and was requested repeatedly; they recorded 18.5 work hours on the receipt when in fact the movers worked 25 hours; the movers stacked a tower of heavy boxes on top of an heirloom dinette table causing the table to get crushed with the curved metal legs badly bent, cracked, and broken; they crammed large pieces of wall art unwrapped in between furniture causing the frames to get crushed with all the non-glare glass shattered and the pictures sharply bent or ripped.
Two Men And A Truck, Chico have been only unresponsive to the damage they caused: they did not return the initial phone calls in a timely manner, did not answer the registered letters, and do not cooperate in the mediation by the Better Business Bureau.
At each instance Two Men And A Truck find ever new excuses to deflect responsibility and evade constructive consideration. This appears as willful disregard of their commitment as member of the BBB “to make a good faith effort to resolve any consumer complaints”. 

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Update by i-Carly
Mar 01, 2013 7:22 pm EST

Details at < www.vgr2b.com/TwoMen >. Complaint with BBB and corporate headquarters were filed following advice from the team of Two Men And A Truck Green Bay, WI who had determined from the items that were broken and from the items that arrived intact that the damage had been caused solely by lack of care on the part of the loading team of Two Men And A Truck, Chico, CA. The bulkhead was in place and there was no indication that the load experienced any extraordinary stress in the transport. And no, in this hiring of professional movers ('who care') there was no release of liability signed for declining pads for protection of the items.
Two Men And A Truck, Chico did not provide terms and conditions and an estimate in writing in advance as is required and was requested repeatedly; they recorded 18.5 work hours on the receipt when in fact the movers worked 25 hours; the movers stacked a tower of heavy boxes on top of an heirloom dinette table causing the table to get crushed with the curved metal legs badly bent, cracked, and broken; they crammed large pieces of wall art unwrapped in between furniture causing the frames to get crushed with all the non-glare glass shattered and the pictures sharply bent or ripped.
Two Men And A Truck, Chico have been only unresponsive to the damage they caused: they did not return the initial phone calls in a timely manner, did not answer the registered letters, and do not cooperate in the mediation by the Better Business Bureau.
At each instance Two Men And A Truck find ever new excuses to deflect responsibility and evade constructive consideration. This appears as willful disregard of their commitment as member of the BBB “to make a good faith effort to resolve any consumer complaints”. 

Update by i-Carly
Mar 01, 2013 6:51 pm EST

Complaints with BBB and corporate office were filed following advice from the team of Two Men And A Truck Green Bay, WI who had determined from the items that were broken and from the items that arrived intact that the damage had been caused solely by lack of care on the part of the loading team of Two Men And A Truck, Chico, CA. The bulkhead was in place and there was no indication that the load experienced any extraordinary stress in the transport. And no, in this hiring of professional movers ('who care') there was no release of liability signed for declining pads for protection of the items.
Two Men And A Truck, Chico did not provide terms and conditions and an estimate in writing in advance as is required and was requested repeatedly; they recorded 18.5 work hours on the receipt when in fact the movers worked 25 hours; the movers stacked a tower of heavy boxes on top of an heirloom dinette table causing the table to get crushed with the curved metal legs badly bent, cracked, and broken; they crammed large pieces of wall art unwrapped in between furniture causing the frames to get crushed with all the non-glare glass shattered and the pictures sharply bent or ripped.
Two Men And A Truck, Chico have been only unresponsive to the damage they caused: they did not return the initial phone calls in a timely manner, did not answer the registered letters, and do not cooperate in the mediation by the Better Business Bureau.
At each instance Two Men And A Truck find ever new excuses to deflect responsibility and evade constructive consideration. This appears as willful disregard of their commitment as member of the BBB “to make a good faith effort to resolve any consumer complaints”. 

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2:57 pm EDT
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Two Men And A Truck International horrible very careless

Very careless, shattered glass on oven. They agreeded to repair. Ten wks later they say they can not repair. Offering very little in compensation which amounts to nothing when you now have to purchase a new stove. They are only concerned with not paying anything when their employees were very careless . They could care less about you as a customer this has been proven by the way they conduct business. I have been told by many other people recently that have used them in the past few years that they have had many similiar problems and have had to take them to court and two men lost in court! Hopefully it don't come to that here. Customer service is no customer service. Not proactive, always have to call to get them to do anything, then they still sit on it till they seem fit to do something about the problem. Josh is the worst customer service manager that I have ever had to deal with and i have been a customer service manager for many many years . It seems as if he has been programmed to only so "NO" we aren't going to pay.

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Update by Disgusted customer 1
May 22, 2012 2:12 am EDT

Regardless that the item was finally repaired after I found the part myself the way that franchise business handled the problem was very poor. (took 11 weeks to get it repaied ) They refused to acknowledge other issues that occurred like solicit for left over furtinure or boxes that were flipped upside down ( and stuff was broken due to boxes being flipped over) and put in wrong rooms ( they did not care where they put them )when they were fully marked. I was asked many times thought the move about a dinning room set that was being left at the old house for donation to the Salvation Army ( who is in need of many donations ). Finally after about 5 attempts to ask for it I quit answering them and had to ignore them. It seems like they are programmed to just say " NO" when it comes to any claims or compensation that the owner will refuse to pay . If I were to run a business like this when you are proving a service type product only it would not last long when you have very poor professional management.

As far as having to contact the corporate office their customer service got results from the franchise within 30 minutes. You should not have to contact corporate to get result but with the Brownstown location you will absolutely have to get them involved.

With the very negative taste they and left and the very poor management at this locations I am highly recommending that you don't use them if you want your stuff moved safely, in one piece and professionally done.

A business ran like this is unprofessional.

I am not asking for the sun but want my stuff hand.ed with care, like they would do to their own stuff. With this location you won't get that.

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unhappy 2 men &amp; a truck customer
Rockwood, US
Aug 26, 2012 5:29 am EDT

I had the same experience with 2 Men and a Truck of Browstown. Damaged furniture, treadmill, dining table and many other things. Movers tried hiding damaged items behind other boxes and such. Also put boxes in wrong rooms when mine were clearly marked, as well. Seemed very intentional. I spent many hours moving my stuff into the right rooms (after 2men were done moving it into the wrong rooms for me.) I am still finding things that they damaged, three months later. They give you 72 hours or so to report the damaged items. This company is a huge disappointment on all fronts. I was finally compensated for the items I reported in the 72 hours, almost THREE MONTHS LATER. And only because I called them OVER AND OVER AND OVER AND OVER AND OVER. Josh would tell me he would call back and never return calls. Requested to talk to owner Allen MANY MANY times...left message on his machine in Ann Arbor (the other 2 Men he owns) and he never returned my calls. Horrible customer service, horrible movers. I'm totally disappointed. I'm sorry I tipped the movers and GAVE them furniture we weren't taking. They are careless, disrespectful and sneaky. I will NEVER use 2 Men and a Truck of Brownstown or Ann Arbor. As a matter of face, I'll never use 2 men and a truck period...thanks Allen, Mary Josh and the movers for the horrible moving experience.

T
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TWO MEN AND A TRUCK®
, US
May 22, 2012 1:10 am EDT
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Our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We acknowledge there were items damaged during your move and for that we are truly sorry.

It is our understanding that the franchise has resolved this issue since your time of posting.

Sincerely,

The Customer Care Department

TWO MEN AND A TRUCK/INTERNATIONAL, Inc.

customercare@twomen.com

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Phone numbers

1800 345 1070 +1 (517) 394-7210 More phone numbers

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twomenandatruck.com

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horrible very careless
2
Our goal at TWO MEN AND A TRUCK® is to exceed our customers’...

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