SUBMIT A COMPLAINT

[Resolved] TwinkleDealstwo items of clothing, coat and trousers

Review updated:

I made a purchase on May 8 with TwinkleDeals, all of the details of which are outlined below, and have subsequently sent at least 5 tickets asking them queries that have NEVER been answered and trying to use their chat lines which do not work.. So far I have had NO CONTACT WHAT SO EVER by any means except for an automatically generated email saying we will answer you email in 24 hours. ###! NO product has arrived and neither has there been a postal advice of failed delivery either.
this claim"Please feel free to contact us for any questions and suggestion. We will try our best to serve you" is simply a JOKE

What am I to do?


http://www.twinkledeals.com/m-users-a-order_detail-order_id-1639353.htm

Order Number: TT1605081202360698Status: ProcessingOrder time: 05/08/2016 12:02:36 PM

Hello,
Thank you very much for your purchase, your order number is TT1605081202360698 . We will arrange speedy shipping as soon as we receive your payment. You will find how convenient and safe it is to import high quality goods from the orient. Please feel free to contact us for any questions and suggestion. We will try our best to serve you.
You can find your order processing information in 'My account'-My order check or update your order

Twinkledeals can ship from different warehouses. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion.Thank you for your understanding.Our business hour is Mon- Sun from 8.00am to 5.00pm(GMT+8).


Shipping Information:
Shipping Method:
Sarina Maria
Via Del Campuccio 26
Firenze FI [Zipcode: 50125]
Italy
T:+39 [protected] Flat Rate Shipping

Product Name Sku Qty Subtotal
Elegant Solid Color Turn-Down Collar Tunic Maxi Coat For Women Size:L
Color:BLACKISH GREEN [protected] 1 USD 39.07
Stylish Elastic Waist Plus Size Slit Women's Flare Pants Size:XL
Color:BLACK [protected] 1 USD 18.33
Subtotal USD 57.40
Insurance USD 2.15
Need Tracking Number USD 1.99 USD
Grand Total USD 61.54


Thank you for your business!
Best Regards,
Twinkledeals

the following are all the tickets I have sent urging for a reply:
Support Center

Knowledgebase and Support Center NOTICE KNOWLEDGEBASE TICKETS

Ticket Subject Date Action
T16052802932 contact insufficiency Processing 05/28/2016 07:07:19 CST View Details
T16052202763 Unsent order
[TT16050812023****] Waiting for your reply 05/22/2016 10:46:51 CST View Details
T16050900418 Changing order size and colour
[TT16050812023****] Waiting for your reply 05/09/2016 02:20:26 CST View Details
T16050900378 Have I paid twice?
[TT16050812023****] Waiting for your reply 05/09/2016 02:06:45 CST View Details

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TwinkleDeals Customer Care's Response, May 30, 2016

    Dear Sarina,
    Thank you for providing us information about your situation.
    We're very sorry for your concerns and issue that you have raised.
    Please rest assured that we had replied each of your tickets in time.
    And your order had been canceled as you had asked, the refund will be in your paypal account in 1-3 business days.
    If you have any further concern, please feel free to contact us.
    Best Regards
    Twinkledeals Customer Service

Sa
May 28, 2016
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Comments

  • Sa
      May 28, 2016

    I have also lodged an official complaint against this company..
    it should be shut down after all refunds are made to discontent and defrauded costumers

    0 Votes

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