SUBMIT A COMPLAINT

[Resolved] TwinkleDeals / nothing but promises

Shenzhen, United States
Contact information:

My order never arrived. I am so angry.
They work properly, often answer, but their replies never help.
They still have no idea where my order is. They fed me with promises every day saying that the order was on its way and it would arrive "tomorrow" or "within a week".
They promised they would figure it out, but it's been three months and nothing was done from their side.
Very shady company, to be honest.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TwinkleDeals Customer Care's Response, Nov 14, 2017

    Dear Tornimparte,
    Thank you for raising this issue.

    All of our items can be shipped using varying shipping methods.
    Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
    For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
    Please offer us your order number or you can email to [protected]@twinkledeals com titled as "complain from complaintsboardt".

    We look forward to your reply.
    Twinkledeals Team

To
Oct 16, 2017

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