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TwinkleDeals
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3.9 49 Reviews

TwinkleDeals Complaints Summary

36 Resolved
13 Unresolved
Our verdict: You can expect a very good level of service from TwinkleDeals. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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TwinkleDeals reviews & complaints 49

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3:20 am EST
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TwinkleDeals avoid

I ordered something from this website and when items arrived they were nothing like I had ordered. I also was extremely disgusted to have received my order 15 weeks after I ordered. Clothes were cheap and ugly looking! When I contacted them asking a refund I was told they may have sent the wrong order. They said that if I’ll send everything back they would send the correct ones! I said I just wanted a refund. If they wanted those clothes back they should pay for the return shipping. Don’t order anything from this company! Their website looks great and clothing looks perfect, but that is not what you’ll actually receive!

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9:14 am EST
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TwinkleDeals bad quality and no refunds!

This company is a total fraud. They send me poorly made garbage and then refused to give my money back. I ordered few items, but they sent me the wrong sizes. I received XL instead of XS. And now they are saying I need to send everything back and only then they'll think of refunding me. The second item I purchased has the correct size, but it looks noting like the picture on their website. And they also said that it's my responsibility to pay shipping back. And with original tags, labels, and in original packaging. But there were no tags or labels when my order came! Absolutely ridiculous! Stays away from this site and don't waste your money.

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5:23 am EST
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TwinkleDeals garbage!

I have seen lots of positive comments from happy customers, so I decided to give it a try. I purchased two sweaters from this site. I got a confirmation email and had to wait months for the delivery of two of my sweaters. But items were just horrible. They were made out of cheap material, thin and looked used. I tried to contact them through their website, but there was no response. Luckily I had paid through PayPal, so I contacted them asking for help. As I can't get any response from the company, I'll try to get my money back through Paypal. I wanted nice good looking sweaters, not thin ugly looking garbage. Won't be buying anything else from this website ever again.

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5:22 am EST
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TwinkleDeals do not buy from them!

I'm writing this review, because I want to warn other people about these scammers. If something you purchased is out of stock, they'll leave it out of your order. But they will not tell you about it. However, they'll charge it from your credit card anyway. The same happened with me, and now I'm waiting for my items to arrive. They said it would take two weeks. Also most of the items you buy look nothing like in the picture. They are made of cheap material and look like garbage. It's difficult to contact them, because there is phone number to call. If you want to return something, they make you pay for shipping back to China. Do not buy from them!

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9:28 am EST
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TwinkleDeals non refund of clothing

I ordered clothing from this company - they took my money straight away. I contacted them the day after my clothing arrived to say it was far too small and I would like an address to return it to in order to get a refund. No-one is prepared to provide this information. I would like my money back please! Having looked into it further, there are several complaints about this company. They are NOT refunding people's money. This must be illegal?

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Patricia Arruga
, US
Jun 02, 2016 9:43 pm EDT

Hi,

I bought some dress and cloth in 02/20 and I NEVER received the goods and they put my order on HOLD and charged my credit card a amount of $91.94,

I tried to contact them, email them and never get any answer. Off course now after 3 months I don't want to receive the cloths anymore I just want my money back but they don't get back to me!

Please DONT waste your money and buy there, is a horrible place and no customer service at all!

Thanks,
Patricia

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jobete
, US
Feb 11, 2016 7:03 am EST

I have the same situation received three items merchandise is very poor quality and size wrong have contacted three times no response .Do not buy from this company terrible.

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Pauline Edmunds
, US
Dec 15, 2015 2:56 am EST

I ordered and tried to cancel...but they sent it out and I opened a 'ticket ; on order site to return and get full refund as it was not as advertised but I have had no answer. I am furious!
My advise its a scam!

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11:02 pm EDT
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TwinkleDeals missing item, no refund for it either

I ordered three tops from Twinkledeals.com, my order was shipped out and arrived 3 months later than what they said it would take. Two of the tops were in the package. One item was missing. I wrote to them and they ignored me, they still haven't refunded the money used for the missing item which they did not ship out with the rest.
PLEASE REFRAIN FROM SPENDING MONEY ON TWINKLEDEALS.COM ALTOGETHER PEOPLE.

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5:00 am EDT
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TwinkleDeals problems with sizes and impossible to return the order

I had really bad experience with the company www.twinkledeals.com. I bought three items from them, but they had serious problems with the sizes. All items were small for me, so I wanted to send them back, but the seller hasn’t provided the return address. I paid for the order through PayPal, so I contacted them and asked to help. They found the address of this company, but the seller didn’t reply. The website is horrible and I have too many problems with them.

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Mellacy
, US
Nov 14, 2018 4:35 am EST

Ordered a blanket 2 months ago and still haven't received it and they have replied to all my emails asking where my item is.

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Trent Richardson
, US
Nov 12, 2018 4:39 pm EST

I visited your site and it said share for free I did all the steps but still have not received gift witch was a pair of pants

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crystal pratt
, US
Nov 04, 2018 3:08 pm EST

I ordered a purple male blazer on 03/31/2017 and the money was taken out of my bank account on the same day. It says that the order has shipped, and the tracking number that they gave me is not working, but the status says shipped. The order ID number is T1703311224177860.

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Kim Courtney
, US
Nov 01, 2018 12:19 am EDT

I ordered a 2 piece swimsuit and a one piece swimsuit. Received the one piece but never received the 2 piece. The 2 piece was a one shouldered red two piece scalloped swimsuit. I paid for both swimsuits. I either want the suit shipped or a refund. My name is Kim Courtney 3 Friendly Lane Ottumwa Iowa 52501.

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Joanna Arvi
, US
Oct 31, 2018 6:42 pm EDT

Invoice ID: T1702232154316271

Seller contact:
Hassan
agoodshopping@gmail.com

Transaction ID:
2YB31845FU224652P

got info from paypal tried resolving via website, facebook, and paypal and they dont have the courage to answer back or give me any reason this site should be shut down!

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Georgiana Cojocaru
, US
Oct 22, 2018 8:45 pm EDT

I want a refund return from you as i didnt receive my itwm

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7:09 am EDT
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TwinkleDeals seller doesn't send precise date of the delivery

I bought ladies shoulder bag from the website www.twinkledeals.com. I paid and got all info about the order, but the seller hasn’t warned me how long should I wait. I waited 3 weeks, but this scammer hasn’t delivered the order. I sent messages through the website and asked to send me info about the order and where it was, but nothing. Complete silence. I was so upset that I wasted money.

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8:10 am EDT
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TwinkleDeals seller provided awful things and after that spoke in rude manner with me

The website www.twinkledeals.com is big scam. I ordered some stuff from them, but it looked so nice and beautiful on the website, but in real life it looked like piece of crap. I wanted to return the order, but the seller told me that he would be able to return only 10%. It was miserable sum. I was shocked, ‘coz the rep started to speak in rude manner with me. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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Kristine Berrios
, US
Aug 28, 2016 11:20 pm EDT

What's their number?

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Kristine Berrios
, US
Aug 28, 2016 11:19 pm EDT

How did you get their number? For the tracking information it says it isn't updated yet, but it was shipped out 4 weeks ago. I want to call them about it.

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