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TWIN STAR INTERNATIONAL INC. / HORRIBLE,,BEYOND HORRIBLE SERVICE

1 PO BOX 2332, BLOOMFIELD, NM, United States Review updated:
Contact information:
Phone: 505-860-7185

Bought 2 duraflame heaters less than 6 months ago. Both are NOT WORKING!!! This Co. has an answering service where the people take your name etc.. YOU WILL NEVER GET A CALL from CUSTOMER SERVICE.. The answering service people are the RUDEST so good luck. I finally called QVC back and told them how HORRIBLE this Co. is. They are letting me return this JUNK!!! Thanks QVC for great customer seevice!! TWIN STAR: You will go out of business since you treat your CUSTOMERS TERRIBLE

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Comments

  • Dk
      2nd of Nov, 2012

    I completely agree. Got a fireplace with a defective top. You have to call the answering service and nobody calls you back. AND ... they claim you will receive a response in 24-48 hours, but if you contact them in any way, the 24-48 hours starts over. So you can't even call to ask about your request!! Worst customer service ever. There is absolutely nobody you can call and talk to.

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