TVShop.ph review: customer service wondermax 4

BEWARE- terrible customer service. We've ordered a Wondermax blender and received a parcel just 2 days later, BUT they've delivered a wrong item. Getting the wrong item replaced became very cumbersome and lengthy. After given instructions we have sent back the wrong item per LBCExpress a day after it was delivered. Now 10 days after they have received the item, we haven't heard anything. I've sent them two mails in that week without a response. I called their service line twice and once they have the information they tell me they'll check and call me back, but then didn't call back. At this point I have canceled the order and I demanded my money back, which I haven't received yet.