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TVaddicts/X-men / Wrong & Dirty DVD

1 Melbourne, Victoria, Australia
Contact information:
Phone: 0421440429

I bought X-men cartoon 1990s Series, which consist of 4 DVD. Firstly the DVDs do not all worked well. When they arrived they all had Dirty finger prints on them, and also they sent me 2 of the same DVD which means instead of sending disc 1 2 3 4. They had sent me Disc 1 3 4 & 4 so a large portion of the series is missing. I emailed them to let them know of the problem. The ### Anne and Jen kept emailing me back each time saying they apologised and send send a replacement. Each month I never got anything but the ### kept saying 'We apologize for the inconvenience. Unfortunately we are having a bit of a back log on that particular series, we are sorry about the delay, but we can assure you that your order will be shipped out expeditiously as soon as we receive the new stocks we will process your replacement order."<br />
<br />
And yet I still have not received anything, they promised in their email that the DVD will arrived in 5 days with tracking code etc. NEVER received anything.<br />
<br />
I still kept the email communication with the ###. <br />
<br />
I am obviously very angry<br />
<br />
Below is the copy of the email communication with the ###<br />
<br />
From: nettle2000@hotmail.com<br />
To: orders@tvaddict.tv<br />
Subject: RE: DVD Problems ORDER NO. 114036 X-MEN DVD COLLECTION<br />
Date: Sun, 16 Mar 2008 04:23:59 +0000<br />
<br />
Dear rot in hell Anne and Jen, <br />
<br />
You had no intention of resolving this from the beginning and have lied all along. <br />
<br />
All your CHILDREN WILL DIE for your sins<br />
<br />
DIE ### DIE<br />
<br />
<br />
--------------------------------------------------------------------------------<br />
From: nettle2000@hotmail.com<br />
To: orders@tvaddict.tv<br />
Subject: FW: DVD Problems ORDER NO. 114036 X-MEN DVD COLLECTION<br />
Date: Fri, 15 Feb 2008 12:12:56 +0000<br />
<br />
Dear Halots Anne & Jen, <br />
<br />
You will be infected with HIV<br />
Your vaginas will have open sores<br />
Your mouth will have open sores<br />
You will pass on your HIV to your whole family unless you kill yourself<br />
<br />
If the ###ing GOD/DOG ###ing exist he better ensures you get the disease you ###ing derserve, otherwise when I see him in heaven I will ### him up his ###.<br />
<br />
###ing angry<br />
<br />
<br />
--------------------------------------------------------------------------------<br />
Date: Fri, 11 Jan 2008 21:17:39 +1100<br />
From: cometboyone@yahoo.com.au<br />
Subject: Fwd: Re: DVD Problems ORDER NO. 114036 X-MEN DVD COLLECTION<br />
To: nettle2000@hotmail.com<br />
<br />
<br />
Note: forwarded message attached. <br />
<br />
--------------------------------------------------------------------------------<br />
Make the switch to the world's best email. Get the new Yahoo!7 Mail now. <br />
--Forwarded Message Attachment--<br />
Date: Fri, 11 Jan 2008 21:16:45 +1100<br />
From: cometboyone@yahoo.com.au<br />
Subject: Fwd: Re: DVD Problems ORDER NO. 114036 X-MEN DVD COLLECTION<br />
To: orders@tvaddicts.tv<br />
<br />
<br />
Dear smelly vaginas Anne and Jen<br />
<br />
Your vaginas will explode with Cancer. <br />
<br />
<br />
Happy scratching<br />
<br />
<br />
Note: forwarded message attached.<br />
<br />
<br />
--------------------------------------------------------------------------------<br />
Make the switch to the world's best email. Get the new Yahoo!7 Mail now. <br />
--Forwarded Message Attachment--<br />
Date: Fri, 28 Dec 2007 20:39:29 +1100<br />
From: cometboyone@yahoo.com.au<br />
Subject: Re: DVD Problems ORDER NO. 114036 X-MEN DVD COLLECTION<br />
To: orders@tvaddicts.tv<br />
<br />
<br />
Dear girls, especially Anne & Jen<br />
<br />
I still have not received my DVD, <br />
<br />
Your first born will DIE this January for your sins<br />
<br />
Keep this up and your second born will DIE in February<br />
<br />
I have put a curse on your family, curse will not be lifted until you repend<br />
<br />
<br />
Happy funeral<br />
<br />
<br />
orders@tvaddicts.tv wrote:<br />
Dear Mark, <br />
<br />
We apologized for the inconvenience. We already follow up your replacement<br />
DVD's. Please wait for the e-mail notification with your new tracking<br />
code. Thanks for your time and patience.<br />
<br />
Please do not hesitate to contact us for further question and comment at<br />
Toll Free 1-877-7TV-SHOW you can e-mail us at orders@tvaddicts.tv or click<br />
and chat with our Live Support Service Agent on-line.<br />
<br />
<br />
> Anne, <br />
><br />
> You have actually copy and pasted your last reply. You didn't even<br />
> bother to write a new reply, you didn't even bother to delete the<br />
> duplicate "the the". Based on your last reply, I should have got my DVD<br />
> this month, now I have to wait for another month. Another lie.<br />
><br />
> I hope the next time you shop you would be treated like this<br />
> I hope God exist so he can struct this company with lightning<br />
> I hope an earthquake would swallow this company whole<br />
><br />
> Treat others the way you would like to be treated, beware of retribution<br />
><br />
> still angy and pissed off<br />
><br />
><br />
> orders@tvaddicts.tv wrote:<br />
> Dear Mark, <br />
><br />
> We apologize for the inconvenience. Based on our manager that new stocks<br />
> are going to arrive by the the last week of the month and by then we can<br />
> process your order and hopefully you will received your order latest next<br />
> month.<br />
><br />
> Sincerely, <br />
> Anne<br />
><br />
><br />
>> Hello again, <br />
>><br />
>> it's been another month and I still have NOT received any DVD yet.<br />
>><br />
>> "Unfortunately you have a back log on this series and apologize for any<br />
>> inconvenience caused"<br />
>><br />
>> Enough is Enough, if you read the history of this email you will see<br />
>> that the last 2 emails from you promised that I will received my DVD<br />
>> within 5 business days (this was by Jen) and early Novenber.<br />
>><br />
>> If you are me how would you feel about being treated like this? You<br />
>> have made me lost faith in humanity. I am a paid customer and yet this<br />
>> is what I get from you. You must be very proud of actions.<br />
>><br />
>> If GOD exist you would have been struct by lightning already as thou<br />
>> shall not lie.<br />
>><br />
>> No more lies, will I ever see justice in this?<br />
>><br />
>> angry and pissed off<br />
>><br />
>><br />
>><br />
>><br />
>> orders@tvaddicts.tv wrote:<br />
>> Dear Mark, <br />
>><br />
>> We apologize for the inconvenience. Based on our manager that new stocks<br />
>> are going to arrive by the the end of this month and by then we can<br />
>> process your order and hopefully you will received your order latest<br />
>> next<br />
>> month.<br />
>><br />
>> Sincerely, <br />
>> Anne<br />
>><br />
>><br />
>><br />
>>> Hello again, <br />
>>><br />
>>> It's been 4 weeks since and I have NOT received any DVD yet, could you<br />
>>> please advice exactly when it was shipped out and give me the post<br />
>>> tracking site so I know at what stage of delivery it is in, and perhaps<br />
>>> the address you sent to?<br />
>>><br />
>>> Thanks Mark, <br />
>>><br />
>>><br />
>>> orders@tvaddicts.tv wrote: Hi, <br />
>>><br />
>>> We apologize for the delay in shipping your order, due to high demand<br />
>>> this<br />
>>> set is on back order and it will be shipped out by latest next monday<br />
>>> so<br />
>>> you should have it within 5 business days.<br />
>>><br />
>>> Jen<br />
>>><br />
>>><br />
>>><br />
>>> Hello again, <br />
>>>><br />
>>>> It's been more than a month since we last communicated and I have not<br />
>>>> heard from you or received the DVD yet. Could you please advice when<br />
>>>> this<br />
>>>> back log will be resolved as it's been 5 months since I originally<br />
>>>> bought<br />
>>>> the DVD. I'm sure you would agree that 5 months is a long time. Could<br />
>>>> you give me an estimate date of when this will be settled?<br />
>>>><br />
>>>> Regards<br />
>>>><br />
>>>> Mark<br />
>>>><br />
>>>><br />
>>>><br />
>>>> orders@tvaddicts.tv wrote: Dear Mark, <br />
>>>><br />
>>>> We apologize for the inconvenience. Unfortunately we are having a bit<br />
>>>> of<br />
>>>> a back log on that particular series, we are sorry about the delay, <br />
>>>> but<br />
>>>> we<br />
>>>> can assure you that your order will be shipped out expeditiously as<br />
>>>> soon<br />
>>>> as we receive the new stocks we will process your replacement order.<br />
>>>><br />
>>>> Thank you, <br />
>>>> Anne<br />
>>>><br />
>>>><br />
>>>><br />
>>>>> Hello, <br />
>>>>><br />
>>>>> I have not heard from you since. It looks like you have been pulling<br />
>>>>> my<br />
>>>>> leg all along and have no intention of resolving this.<br />
>>>>><br />
>>>>> I can not believe that you would stoop this low after all the<br />
>>>>> re-asuring<br />
>>>>> words that this would be resolved and the wonderful advertisement on<br />
>>>>> your website. All were lies and more lies<br />
>>>>><br />
>>>>> I sweat for 8 hours a day in a Toyota factory to earn the money to<br />
>>>>> pay<br />
>>>>> for this DVD. A day's paid is now lost thanks to your dishonesty.<br />
>>>>><br />
>>>>> I bought this DVD for myself and my 2 young children as we love<br />
>>>>> watching<br />
>>>>> X-Men together. I kept telling them the new copies are coming. It's<br />
>>>>> now nearly 3 months later and still nothing. I hate to disappoint my<br />
>>>>> children, but you have disappointed both me and my children with your<br />
>>>>> disregard to my humanity<br />
>>>>><br />
>>>>> I will now need to lose another day's paid to buy another copy. I<br />
>>>>> hope<br />
>>>>> you believe in karma<br />
>>>>><br />
>>>>> Mark<br />
>>>>><br />
>>>>><br />
>>>>><br />
>>>>> orders@tvaddicts.tv wrote:<br />
>>>>> Dear Mark, <br />
>>>>><br />
>>>>><br />
>>>>> We are really sorry for the delay. We are having a backlog on the<br />
>>>>> series<br />
>>>>> right now. We will email you once your order has been successfully<br />
>>>>> shipped<br />
>>>>> out. Thank you for your time and patience.<br />
>>>>><br />
>>>>> Jen<br />
>>>>><br />
>>>>><br />
>>>>> Hello, Could you please give me an update to the below querie. I have<br />
>>>>> not<br />
>>>>>> heard anything for 3 weeks now.<br />
>>>>>><br />
>>>>>> Thanks<br />
>>>>>><br />
>>>>>> Mark.<br />
>>>>>><br />
>>>>>> orders@tvaddicts.tv wrote:<br />
>>>>>> Dear Mark, <br />
>>>>>><br />
>>>>>><br />
>>>>>> We apologize for the inconvenience.Your replacement request has been<br />
>>>>>> forwarded.We will notify you for further updates.<br />
>>>>>><br />
>>>>>><br />
>>>>>> Sincerely, <br />
>>>>>> Daisy<br />
>>>>>><br />
>>>>>><br />
>>>>>><br />
>>>>>><br />
>>>>>><br />
>>>>>><br />
>>>>>><br />
>>>>> Hi Mark, <br />
>>>>><br />
>>>>><br />
>>>>><br />
>>>>><br />
>>>>><br />
>>>>>><br />
>>>>>> Thanks for the prompt reply. There are 2 defective discs, they are<br />
>>>>>> disc<br />
>>>>>>> one and disc two.<br />
>>>>>>><br />
>>>>>>> disc one _ keeps freezing.<br />
>>>>>>><br />
>>>>>>> disc two_ has been made as disc 4 ( so i have 2 disc 4's and no<br />
>>>>>>> disc<br />
>>>>>>> 2.)<br />
>>>>>>><br />
>>>>>>> That was it. The order no. is 114036 and original transaction id is<br />
>>>>>>> the<br />
>>>>>>> same 114036.<br />
>>>>>>><br />
>>>>>>> The disc set is called: X-MEN CARTONN DVD COLLECION THE COMPLETE<br />
>>>>>>> TELEVISION SERIES ON DVD.<br />
>>>>>>><br />
>>>>>>> Thanks for resolving this for me as i was (and still am) looking<br />
>>>>>>> forward<br />
>>>>>>> to this set being complete and working properly.<br />
>>>>>>><br />
>>>>>>> Please let me know when you will post me the replacement 2 discs.<br />
>>>>>>><br />
>>>>>>> Thank You.<br />
>>>>>>><br />
>>>>>>> Mark Knight<br />
>>>>>>><br />
>>>>>>><br />
>>>>>>> orders@tvaddicts.tv wrote: Dear mark, <br />
>>>>>>><br />
>>>>>>> We are sorry to hear that you received a defective disc. Please<br />
>>>>>>> provide<br />
>>>>>>> us<br />
>>>>>>> your order number so we can forward a replacement order at our own<br />
>>>>>>> expense.<br />
>>>>>>><br />
>>>>>>> Thank you<br />
>>>>>>> Lady<br />
>>>>>>><br />
>>>>>>><br />
>>>>>>> ORDER NO. 114036 X-MEN DVD COLLECTION<br />
>>>>>>>><br />
>>>>>>>><br />
>>>>>>>> I now had the opportunity to watch all the X-Men DVD and<br />
>>>>>>>> discovered<br />
>>>>>>>> that<br />
>>>>>>>> Disc 2 actually had the same Episodes as Disc 4. Starting with<br />
>>>>>>>> Xavier<br />
>>>>>>>> Remembers and finishing with Pryde of the X-men. Eventhough Disc 2<br />
>>>>>>>> had<br />
>>>>>>>> 'Disc 2' printed on it.<br />
>>>>>>>> I am an X-Men fan and I know that I am missing all the Phoenix<br />
>>>>>>>> Sagas<br />
>>>>>>>> and<br />
>>>>>>>> the Dark Phoenix episodes which was supposed to be in Disc 2. I<br />
>>>>>>>> can<br />
>>>>>>>> not<br />
>>>>>>>> believe this is the kind of service you provide for your<br />
>>>>>>>> customers.<br />
>>>>>>>> I am happy to send them back to you if you need proof. But of<br />
>>>>>>>> course<br />
>>>>>>>> only at your cost, as I will NOT be paying anymore. This is one of<br />
>>>>>>>> the<br />
>>>>>>>> worse shopping experience I ever had, starting with<br />
>>>>>>>> 1) Postage took twice as long as stated by you<br />
>>>>>>>> 2) All 4 discs had very visible Black Finger prints on them<br />
>>>>>>>> 3) The second half of Disc 1 does not work properly<br />
>>>>>>>> 4) Disc 2 has disc 4's episodes on them, eventhough it was marked<br />
>>>>>>>> disc<br />
>>>>>>>> 2<br />
>>>>>>>> I hope to hear from you soon and resolve this tragic experience.

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