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1.1 477 Reviews

Turkish Airlines Complaints Summary

15 Resolved
462 Unresolved
Our verdict: If considering services from Turkish Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Turkish Airlines reviews & complaints 477

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2:57 am EST

Turkish Airlines unacceptable attitude / damaged luggage

Dear Team,

On 4th of November my parents had a flight from Dusseldorf to Istanbul then Istanbul Cairo.

They purchased a brand new luggage from Germany but Turkish airlines totally ruined a brand new luggages (2 ) with EUR 250.

This totally unacceptable, dealing with the customers' luggage with such ac careless attitude!

Also they received such a weird attitude from your representative once they knew that they are travelling to Cairo, Egypt, & They insist to take from my father his handbag, the representative told him that there flight has no more space for his very small bag, Noting that me father refused and claimed for his right to carry on his handbag, Then your representative neither accept to escalate the issue for my father nor to give him his right as a passenger!

My Father are 67 years old! is it a acceptable attitude? is this that passenger shall expect from Turkish airlines?

Again, this totally unacceptable & unexpected.

Dear, i need a feedback from you ASAP.

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12:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Turkish Airlines ticket mismanagement

William Paul
6255 Softshade Way
Columbia, MD 21045
October 30, 2018

Subject: Turkish Air Ticket #KIJHB8

On October 20, 2018, I had 3-way conference call with a Turkish Airlines (TA) representative and the ticket agent Travelers Help Desk (THD) to make reservations to go to Accra Ghana with a short stay in Istanbul Turkey. Because of the improper dissemination of critical travel information by TA and THD, my travel plans have been disrupted on multiple occasions through no fault of my own. As a consequence, I am at risk of losing a significant amount of money. I am requesting that the detailed circumstances described below be reviewed and used as a basis to remedy the problem.
Proposed Remedy: A full credit for ticket expense.
Chronology of Events
1. October 31, 2017. Purchased two round trip tickets from Travelers Help Desk (THD) to Accra, Ghana; including a one day layover in Istanbul for touring. The agent made no mention of visa restrictions to U.S. citizens because of an ongoing dispute between the U.S. and Turkey. Tickets cost $2399.72.
2. October 31, 2017. Purchased Allianz flight cancellation insurance policy through THD for 2 tickets. The agent promoted and recommended the purchase of the policy, highlighting the broad coverage for ticket cancellations while excluding the fact refunds would not apply to cancellations attributable to the non-issuance of visas.
3. November 27, 2017. The inability to secure a Turkish visa forced the cancellation of TA flight plans and having to make other flight arrangements costing nearly $1000 more than my TA flight cost. It was anticipated that my Allianz insurance policy claim would help to offset the increased cost.
4. January 17, 2018. Notified by Allianz that coverage for my TA tickets did not include non-processing of Visas. An appeal of the denial resulted in no change in decision.
5. February 14, 2018. Spoke to a TA representative who provided the following information and suggestions:
• All travel agents, including THD, were notified in early October 2017 that refunds for trip cancellation because of the non-issuance of visas would end after October 9, 2017.
• During my ticket purchase on October 31, 2017, I was never informed of the Turkey visa problem or that there would be no refunds for ticket cancellations because of the non-issuance of a visa.
• The TA representative indicated that rescheduling a flight was an option through October 30, 2018. The allowable credit would take into account a no-show and flight change penalty. There was no discussion as to when the rescheduled flight must begin or conclude.
• Contacted THD and they confirmed that I had until October 30, 2018 to reschedule. There was discussion as to when the rescheduled flight must begin or conclude.
6. July 2, 2018. Confirmed that Turkey had resumed issuing visas to U.S. citizens.
7. October 4, 2018. Called THD to make reservations for TA flight to Accra, Ghana during the Christmas holidays with short stay in Istanbul. Informed that no seats were available during the Christmas/New Year period. I was reminded by THD that the ticket credit would apply if reservations were made by October 30, 2018. When asked, the THD rep stated that reservations for a future flight had to be completed before the end of July 2019.
8. October 5, 2018. Alternate travel arrangements were made to go to Ghana because no TA seating was available.
9. October 20, 2018. Called THD to make flight reservations to Istanbul/Ghana for May 2019. It included a conference call with TA reps. The following info was provided:
• TA rep said that ticket had to be used by 10/30/18; not July 2019 as stated by the THD rep on October 4, 2018.
• The TA Call Center Supervisor Denardo offered a departure date no later than December 26, 2018 based on TA policy. However, this would require the cancellation of a travel ticket already purchased for the same time frame.
• Supervisor Denardo was sympathetic to the problems I was encountering and suggested I file a complaint with TA.
Based on the detailed chronology of events, the following is clear:
• While the travel agents were aware of the Turkish visa restrictions for U.S. citizens, I was never informed of that fact;
• That while the travel were aware that ticket refunds would not be available for ticket cancellations after October 9, 2017, I was never informed of that fact;
• Even though THD was aware that TA would not be issuing ticket refunds after October 9, 2017 that were related to the non-issuance of visas, they were still promoting the purchase of the Allianz insurance policy; and
• Confusing information from TA and THD regarding the timeline for using the available credit ultimately resulted in the non-use of the credit.
I appreciate your review of the details provided above. While there was no conspiracy amongst the various parties to deceive me, I still very much feel like I have been financially victimized. As such, I am requesting that appropriate measures be taken to rectify the matter; including the consideration of my Proposed Remedy.
FYI, I am available to provide additional information or clarification if necessary. I can be reached during the day at (W) 410.537.3276 or (C) 443.622.1745; and by email at [protected]@gmail.com.

Sincerely
William Paul

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9:41 am EDT
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Turkish Airlines connecting flight from manchester to ercan had taken off before we landed

Dear sir/madam,
i wish to raise a complaint and ask for compensation for my party of 5 people who were travelling with me on flight tk1996 sunday 7th october departing manchester england at 16.30 and arriving in istanbul at 22.30 then on to a connecting flight tk964 to ercan at 23.55 due to land at 1.30am.
We landed in istanbul over 1 hour late hence we missed the connection to ercan.
We were then stranded at istanbul and what pursued was a stressful and exhausting period of time loking for help and assistance, walking extensively throughout the airport.
We finally found some assistance and after a very lengthy period spent with rather unhelpful staff we were issued with a pass for a flight which the lady wrote down would be boarding at 6.10 am to go to ercan it was the only flight she could get us on.
We went to the gate ofter 6 long hours of waiting and the flight had taken off, apparantley the time she told us to board was actually the take off time not the boarding time.
We then had to go through the whole procedure again walking around up and down stairs tired and exhausted hungry and lightheaded.
We was then offered a flight for us a flight to leave istanbul at 17.00 hours! to complete the final lof of our journey.
This long wait yet again of 10 hours caused us extra expense buying food and drink during our extensive delay in istanbul. We were offered nothing from your airline we were tired sweating feeling exhausted and not in good spirits.
We eventually arrived in ercan to collect our luggage and to meet the taxi driver which was his 3rd trip to ercan to meet us which we were charged for 3 journeys due to the mix up of the flights so our taxi cost us £90.00 english pounds sterling.We had totally lost a full day in cyprus and when we did arrive at my mothers home in lapta she was in tears and hadnt slept my mother is 78 and resident and i visit her regularly.
We arrived manchester airport 7th october at 14.00 and eventually arrived in ercan to lapta at 21.00 hours 8th october.
Passengers names are elaine williams(myself) paul frank welsh, alan bell, evelyn elizabeth barker, ann lowry. I felt so let down by your airline and staff at istanbul and my party of friends i felt responsible for their well being as 2 of the passengers were age 65 and 68 and they were traumatised by the experience.
I and my family regularly use turkish airlines and i have always recommended your airline to friends.
Not only do i travel to ercan i also fly with you to antalya or adana to visit family.
Also note that i am a miles and smiles member but up to now considering all my flights i have not had any miles added. I did phone your airline explaining i had changed address from 1 edgeware road winton eccles manchester to 34 woodford avenue winton eccles manchester england m30 8wf and that my email address had chnged to the one below. Was told i would be sent a link but still havent recieved it so i ask you to deal with this matter also.
I ask you to give these complaints your earliest possible attention i look forward to hearing from you on this matter.
Regards elaine williams.
Email address is [protected]@live.co.uk
telephone (uk) [protected]

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1:14 am EDT

Turkish Airlines aviation management

In reference to below email trail and filed complaint number # 1539619, please note following
 It was not a NO-SHOW on flight TK780/21OCT19, I was there IN-LINE but TK staff refused to accept me to board the flight.
 today 28-oct-2018 Turkish airline Doha office is asking me to pay additional almost $ 800.00 = QR2920.00 for what ? I had horrible travel experience with TURKISH airline.
 Mistake of TK staff at Boston airport black short airport check-in staff lady printed two more Boarding Pass for international flight for Doha.
 In Istanbul airport instead of showing TURKISH hospitality, mercy, kindness with me, airline staff screamed at me and threw the Boarding Pass on my face. I bought a new ticket on QR flight and flew with QR to just come out of this.

I went to check-in at the Philadelphia airport everything was fine all of my Boarding Pass were printed all the way to Doha when I reached Boston airport, the black short check staff lady said these boarding passes would not work so she printed up two more Boarding Passes which had red color on them. When I reached Istanbul at 3:00 p.m. in the afternoon I was waiting for the last flight number, I realized that it was a different Boarding Pass with someone else's name.. I got these Boarding Pass from black short checkin staff lady. Airport Staff at Istanbul airport assumed that I was doing fraudulent activity they began to shout at me and threw the Boarding Pass on my face, screamed and told this is not me. they took pictures of my passport told me to go to the Transfer Desk which then they said they I was going to be charged a penalty fee then they also made me pay $30 for a Visa why ? I do not know, why they refuse me to get on the plane. They Demanded more money for penalties so I had to pay for another ticket on Qatar Airways. I found out the Boarding Pass that were printed in Philadelphia were fine, I could have used them but she told me No. Again I was told by the lady in Boston I think her name started with a T that I needed new International Boarding Pass in order to fly.
Airport staff at Istanbul Airport were very unprofessional and nasty to me and refused to accommodate me so I became stranded at the airport to the next day 24 hours I was exhausted very tired and disappointed. When I reached Doha with Qatar Airways my luggage still remained in Turkey. So I had to fight for my luggage as well right write a complaint in order to receive my luggage.
They said they would get back to me within two hours and call me which never happened. I only received an email from them, which said we received your complaint. Nothing else was written or done. This is how they conduct business totally unprofessional. 😒
Ava Rivera very unhappy I will never fly again With Turkish airlines.

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7:14 am EDT
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Turkish Airlines my flight tk 1672 on october 27,2018

its a flight from cologne to Istanbul which delayed more than 2 hours in cologne and my bag lost and didn't reach the connecting flight SV 264 to Riyadh
it makes for me big troubles specially that my medicines was in it
this why am asking you for compensation...
waiting for your immediately action for my delayed bag and to pay compensation for me asap ...
name : EMAD GALAL GHONEM
MOBILE:+[protected]
BOOKING REF: VGCWW5

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1:05 pm EDT

Turkish Airlines racist, rude turkish airlines gate assistant

I was a passanger on flight TK2248 from Istanbul to Sanliurfa on the 26 of October 2018.

The flight was delayed for some time. And finally when the assistants came to the gate they spoke and addressed the passangers and all passengers went on to have their seats.

I am a foreigner and expat. I don't not speak nor understand Turkish. I went to the gate as I had no idea what was happening.

One of the assistant would not open the door I spoke through the window I said can you please tell me what's going on. I have

He was rude, and I incompetent, unprofessional and Mostly RACIST to me.

He said I don't know when the plane will come, but I I don't want to speak English. GO AND SEAT DOWN.

HE WAS DISRESPECTFUL AND HE REFUSED TO ASSIST. WHILE BOARDING THE PLANE. I SAID TO ME, YOU WERE RUDE TO ME AND I ASKED IF I could SEE HIS NAME SO AS TO ESCALATE MY COMPLAINT HE HID IT. HE JUST SAID 'GO'.

This is one of the man at there boarding gate. There were two gentlemen at the boarding gate and one of them is this man. As a result of this I had a terrible flight because this man Humiliated Me infront of Everyone.

I FELT Humiliated by the manner in which he spoke.

Thank you

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9:08 am EDT

Turkish Airlines inability to change within a limited time without paying penalty

Dear Turkish Airlines,

I have booked online on Turkish airlines website on the 22 October three round-trip tickets from Beirut to Istanbul. By mistake, I booked the return flight of after midnight assuming it is in the afternoon.
After I bought the ticket I realized my mistake and tried to correct it within half an hour of making my first booking but was charged a penalty of 60 usd per ticket. There was also an extra charge because there was an upgrade in the return ticket, but this I accept. I do understand that I am obliged to pay the upgrade but I can not understand that a mistake can not be corrected within less than an hour without penalty which is a huge amount since they are three tickets (180 USD) please I would really appreciate if you can waive the penalty, refund me the amount and allow people who book online to have no penalty for any change within a certain limited time like even 24 hours free cancellation/change.

If you need any further detail, please let me know
I really appreciate your feedback and look forward to hear from you soon.

Million thanks,

My booking reference is SYSLWS.
Flights from beirut to istanbul.
email: [protected]@hotmail.com
[protected]@hotmail.com

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5:42 am EDT
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Turkish Airlines no check in, no boarding

Today on 24th octuber, i was traveling from lahore to havana, with turkish airlines.. i had 30 days valid tourist visa, and return ticket of 29 days.but check in counter people, did not give me boarding.although i was traveling with valid passport, and valid visa.of cuba.they had no right to ask me old passport, and they were talking non sense, about me.like he will not come back, or will go to USA.or this is not important having return ticket.we will not board you..

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2:28 am EDT

Turkish Airlines tickets/ delay

Dear turkish airlines,

As per attached documents we have been transferred to transit flight via Ankara due flight cancelation again after we arrived in Ankara the flight to Trabzon cancelled.

at the moment the we visited our office claiming compensation as we our lost hotel reservation in Trabzon and we booked new hotel reservation in Istanbul and our rental car, we visited RUH office but they request us to contact you regarding this matter.

we are waiting for your kind reply.

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5:44 am EDT
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Turkish Airlines unethical behavior / delayed flight / no professional service

Dear Complaint department,

I was treated in a very bad & inhuman way in Istanbul airport after I missed my flight to China due to late take of my flight from Egypt ( which is not my problem at all )

e-ticket# : [protected]
Reservation# : B3JDGG

1- I was travelling from Cairo to Guangzhou through Turkish Airline on Late 17th September 2018.
2- The flight planned to take off from Cairo on 9:00 PM but actual take off was delayed around 2 hours.
3- Our arrival to Istanbul should be on 12:15 am but it didn't happened according to the take off delay.
4- In the normal scenario our transit duration was fare enough to catch our next flight to Guangzhou but due due the start up delay it was impossible to catch the next flight.
5- We stayed @ Istanbul airport for 24 hours, we were treated in Non-human treatment in the following ways:
- Food portion is not enough for a child
- Sleeping area was like a prison & underground
- No blankets were available and the weather was cold ( we were wearing summer cloth )
- No suitable bathroom to take shower
- They didn't reserve a room in a hotel as IATA rules & any well known airline policies & procedures
- We tried to get visa to enter the country & sleep in a human way but it was rejected although we paid requested fees in dollar.
- The customer service was not helpful by all means plus they were very aggressive & treated us in Racism way ( which obviously not professional attitude )

And according to this delay
- I was charged not used one night in the hotel.
- I lost my scheduled meeting for this day.
- I was really scrambled staying more than 24 hours with same cloth with no shower/sleepless / hanging out in an airport ...etc.

After all the awards Turkish Airlines got & It was stated among the top airlines of the world, moreover, all the invention Turkish airline proceeded with, I really got disappointed from the service from the beginning of my trip.

In regards to all the above mentioned, I need to be HIGHLY HIGHLY compensated for all the farce & scrambled I faced during my trip.

All I my ticket to be totally refunded with No deduction & I mean it with no deduction please.

I'm sure that you will compensate me in a justness way due to several reasons & the most important one of them is that you have a well qualified management team.

Waiting for your positive & soon reply.

Regards,
Ahmed Mohamed El Sayed Ismail
[protected]
[protected]
dina.[protected]@yahoo.com
[protected]@gmail.com

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12:18 am EDT

Turkish Airlines claim department

Hello,

I would like to bring to your attention a case. The tracing number at the Turkish Airline claim department is [protected] ([protected]@me.com). There you can see the whole thread of the discussion between myself and the TA representative.

I believe that TA did not treat my situation correctly. Taking in consideration my context, and that I arrived at my destination with a broken bag and that I have not received any emails with information from TA for 2 months, I do not think my particular case was treated fairly. The main conclusion of the TA claim department was that the rules are more important than the client. Which in my opinion it can be a dangerous approach.
I provided photos of the broken bag, I provided the boarding pass and all the details on how things happened. I don't think I should be the one paying for the misconduct of the Turkish Airline.

At this stage it is not really about $90 but rather about the way your company is treating clients. I was supposed to know that if my bag breaks and I am on an Island in New Zealand that I have to find a repair service to repair my bag or give me a paper that the bag is irreparable. On the Waiheke Island I do not think there is such a service and the costs to take a ferry to Auckland and find a bag would have been enormous for TA. So I do not understand how TA gets so stuck to the rules and don't see the particular case and understand the necessity of being responsible for their own mistakes.

I do know that it is all about the people that handle each case. So I hope this complaint will fall in the hands of someone that understands marketing and customer care much better than the representative from the TA Claim Department.

With the hope of a better resolution,
Petru Groza
+[protected]
[protected]@me.com

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8:34 pm EDT
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Turkish Airlines delayed flight, missed connections, no replacement flight...

-booked flight from Brussels to Athens, transferring in Istanbul, Turkey
-told mechanical problem caused delay in flight leaving Brussels
-flight from Turkey was not held
-landed after 1am in Turkey
-not given any food or hotel vouchers
-eventually told location of nearby hotel
-hotel was outside airport and not allowed to leave by custom officer as no visa
-forced to hunt for another location inside airport for food and rest
-paid for lounge accommodations
-missed connecting flight to Mykonos, additional cost of €300 for the flight alone
-booking reference 7KBZSO Ben Sokol
-2018-7-8. TK1940, TK1841
-request a refund of fees for flights

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Update by Ben Sokol
Oct 12, 2018 8:38 pm EDT

here are four photos

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8:31 am EDT
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Turkish Airlines loss of cash from hand luggage at security check

I was travelling from Chicago to Colombo Sri Lanka on Turkish Business class. flight from Chicago on the 25th of August.Stay in The Business class lounge for 8 hrs and then the connection to Colombo Sri Lanka.I had the bag in the locker and then security ck before boading flight to Sri Lanka.At the security belt my bag got delayed i was through before the bag. I was wondering why i had only my Cannon camera and my money. Any way on reaching Sri Lanka my cash of $5000 in a envelope was gone.I had the hand bag a Thule carry on all the time with me. The only lapse was at security.

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7:27 pm EDT

Turkish Airlines luggage handling

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I am writing to complaint about the inconvenience and additional unnecessary financial expenses I had to bear due to Turkish Airways' inefficient handling and delaying of my baggage while travelling from Kathmandu to Houston via Istanbul on 9 th October 2018 by TK 0727 and TK 0033. It never arrived at Houston. If it couldn't handle the luggage at such short connection, it shouldn't have booked me in the first place. And when the airline already made the error of not putting it in the connecting flight, it must have sent it in the next immediate available one, which didn't happen. It arrived only on the second day. Even after arriving to Houston the Turkish Airlines staff never handled the situation gravely. They delayed in handing over the luggage to United Airlines. Delivery was another issue. Nobody I talked to made sure or confirmed the time it was going to be delivered. I had to keep following up to get the update of the situation. While doing this, I had to use someone else's phone and the balance for more than 6 times. I got so stressed, I had to buy medicines which were already in my delayed luggage. Due to jet lag I lost my orientation and balance and this stress resulted in me getting more sick. I had to buy makeup and stuffs for functions I was supposed to attend on 11 October and 12. I dint have clothes/ towels and toiletries. I haven't been able to rest peacefully since I arrived on 9th Oct 10:45 pm. Please refund me for the unnecessary expenses and stress suffered.

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6:17 am EDT

Turkish Airlines improper billing

the worst and DISHONEST company I ve ever got in contact
On 29th of September I was trying to make a purchase on their websites regards flight ticktes form Brazil to Dublin, on the very last page when it should be appeared my transaction was concluded, the page just went blank! For the rest of the night I ve check my e-mail and my cellphone and I didn't receive any confirmation about my flight or ANY word from the devious company! I ve notice on my bank account that the amount of €600 was being shown as PENDENT! So I called to my manager and he said to me to not worry, that if i DIDNT receive any conformation about the tickets this money will NOT BE PROCESSED! well after 4 days the €600 euros was debited! I ve got in contact with the company and for my surprise they found the tickets that I VE NEVER GOT ANY CONFIRMATION! by that time I wouldnt needed those tickets anymore as I bought another one in the next day after no confirmation!
Well, I explained the whole history to a staff, I opened a process to complain about the episode and to request my money back, because that would be what a FAIR and HONEST company would do! But today For my surprise I received an e-mail saying that they didn't do anything wrong and that my money WILL NOT COME BACK! I'm horrified! I DEMAND my money back! Because this is DISHONESTY!
so that's my experience with Turkish! If you wanna be stolen and treat in a unfair way, TURKISH AIRLINES IS YOUR COMPANY!
Process number: TK-1503845 #S1-1800764

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4:34 pm EDT
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Turkish Airlines delay flight

our flight was canceled, our 1 year planning trip was delayed and we missed 2 days that we payed in advance.
because of the delay we forced to order another domestic flight for all 6 people in the family.my 4 kids were disturbed because we carried them for 2 days on flights.
its not the first time we travel with Turkish airlines, never have issues. our family vacation was almost disaster, they wanted to keep us in Israel.
I kindly ask for refund for all the extra expenses we forced to according the delay. I have all the documents to send you, please provide me E-mail for that. thank you
Oshrat malach

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12:30 pm EDT
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Turkish Airlines delayed flight and and missing the connecting flight

Passengers:
M lopes de freitas lomba
fernando jose santos

we flew from Porto to Istanbul on flight TK1452 on 2-10-2018, departing time was 12:15 pm. It got delayed and because of this, we missed the connecting flight from Istambul to Kilimanjaro (TK 0565) departing at 19:50 pm.
Turkish Airlines changed our flight to TK 056 7 departing 24 hours later than our foreseen arrivel, at the 3-10-2018.
Regarding our delayed and misconnection flight, we came before you claiming for the applicable compensation payment for each of us that according to your policy for international flights of 3500 km and over is 600 euros/person.

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5:43 am EDT
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Turkish Airlines delayed/ lost luggage

I am writing in regards to a recent flight we took on October 6, 2018 with Turkish Airlines (Flight TK 0079) in which our luggage did not accompany us on the plane. Once we arrived in San Francisco we had an attendant inform us that our luggage did not go onto the plane we arrived on and would be delayed until it was put on another flight the following day (a full 24 hours later). This was a tremendous inconvenience for several reasons.

We had no toiletries or clothes
My clientele appointment book for my business was inside my luggage
Phone was nearly dead after flying for 16 hours and was without charger
No car keys to drive home (4 hours away)
We were refused accommodations when asked

I would like to be compensated for the phone charger, cord I had to buy in order to arrange a tow truck to pick us up and tow us 214 miles home until our luggage was returned with all items inside. Total charges were $280.10 (see attached receipts)

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शिखा सुवेदी
, US
Oct 11, 2018 7:23 pm EDT

I am writing to complaint about the inconvenience and additional unnecessary financial expenses I had to bear due to Turkish Airways’ inefficient handling and delaying of my baggage while travelling from Kathmandu to Houston via Istanbul on 9 th October 2018 by TK 0727 and TK 0033. It never arrived at Houston. If it couldn’t handle the luggage at such short connection, it shouldn’t have booked me in the first place. And when the airline already made the error of not putting it in the connecting flight, it must have sent it in the next immediate available one, which didn’t happen. It arrived only on the second day. Even after arriving to Houston the Turkish Airlines staff never handled the situation gravely. They delayed in handing over the luggage to United Airlines. Delivery was another issue. Nobody I talked to made sure or confirmed the time it was going to be delivered. I had to keep following up to get the update of the situation. While doing this, I had to use someone else’s phone and the balance for more than 6 times. I got so stressed, I had to buy medicines which were already in my delayed luggage. Due to jet lag I lost my orientation and balance and this stress resulted in me getting more sick. I had to buy makeup and stuffs for functions I was supposed to attend on 11 October and 12. I dint have clothes/ towels and toiletries. I haven’t been able to rest peacefully since I arrived on 9th Oct 10:45 pm. Please refund me for the unnecessary expenses and stress suffered.

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7:12 am EDT
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Turkish Airlines bad flight

I am SHOCKED and DISGUSTED by the level of service and behavior that i have received today from Turkish Airlines. I have paid over 1000$! for a business ticket and i was treated like a piece of garbage. Even as i set in Turkish Airlines business lounge i heard many complaints about their service and the way they treat people.

I recommend each person to avoid flying with Turkish Airlines at any cost! they do not even have a system for complaints in the airport on purpose as they now how many people are suffering from their terrible service. I am boycotting them and i will never fly with Turkish airlines again ever. I will make sure to mention this also to all of my business colleagues worldwide

My name is Nadav and a flew today 6/10/18 from Podgorica (Montenegro) to Tel-aviv (Israel) with Turkish Airlines using a connection flight thorough Istanbul

The flight left Montenegro at 10:00 local time, landing in Istanbul at 12:45 local time. The connection from Istanbul to tel-aviv was at 13:30. As i was leaving Podgorica i getting my flight ticket at the TA airport desk in Podgorica airport Usually when flying with a connection you should receive also the connection ticket (Istanul-tel aviv) at the first country you are leaving. It seems strange to me that Turkish Airline Representative did not provided me with a second ticket but he promised "it is a normal procedure and everything ill be ok"

I have landed in Istanbul airport at 12:45 local time (reminding my connection to tel-aviv was at 13:30). When i arrived to international transfers they told me i need to go to Turkish airlines desk and issue a flight ticket (although what Turkish airlines representative in Podgorica said to me) . Istanbul is a high airport and it took me 15 minutes of fast walk with luggage to arrive to Turkish airlines desk.

When i got there i tried to explain the situation but the service team was very rude to me and not co-operative. After stalling me there for 20 minutes "checking" stuff although i mentioned my connection is about to leave they "remembered" that i actually missed the flight and give me a ticket for 6 hours later (!). When i asked why they are doing this and where can i file complaints for this negligence as im a business class client who paid over 1000$ for this ticket!. They told me that they do not know and laughed which is quite ridiculous and offensive

I am now stuck in the airport of Istanbul after TURKISH AIRLINES SCREWED ME OVER.
I beg you do not fly or do business in this compny in anyway what so ever in your life. you will regret it

I work with many lawyers in the commercial field and i am interested in filing a law class action suit against Turkish airlines andor any of its subsidiaries.
In case you have a similar story please contact me via mail (nadav.[protected]@keynewdata) so i can add your complains to the lawsuit.

I fly on a weekly basis in different countries. Never i have encountered such ignorance from a service provider such as rudeness and the lack of professionalism

Deal with Turkish airlines at your own risk!

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5:36 am EDT
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Turkish Airlines harassment by turkish airline at istanbul international airport

Hello,
Greetings for the day,

I am writting this email personally and behlaf of my other friends who suffered at Istanbul International airport due to unprofessionalism.

My 7 friends and I booked tickets from Mumbai to Kiev on September 16th, 2018. In this trip we had 1 hour and 15 minutes hold on Istanbul airport. However, due to international checking process we reached near gate before 25 minutes but there was no members of Turkish airline's present over there.The gate number was 300 and we asked security guard about route and he sent us towards other gate and there was not even single call for us. As you can check into system that we had connecting flight and we checked into Mumbai International airport then certainly our presence at Istanbul International airport is obvious. And with out giving us a single call at airport they just departed. Moreover my 2 friends reached in airplane somehow because they cleared checking process before us and they told to airhostess about us, but there was no call about us.and on the airport there was no manger and no one listened our situation. After that only thing they want from us to buy new tickets.

Sir, we all want to get back our money because we are students and we suffered a lot of herassmant during this travelling. we booked other flight and it cost us nearly $226 per person. we all want our money back otherwise we have to go to consumer court and also we will post on Twitter and every social media platform. I already attached my flights ticket and my other friends name and passport number and all attached new tickets which we booked and paid 226$.

I already complaint on your mail but nobody give me reply so this is my last try then i will take a step toward you with legal action.

Waiting for the earliest and positive response.

Regards,
Yash Gandhi

1 YASH VIJAYKUMAR GANDHI N1017157
2 Shah Bhavik Alpesh. P8700222
3 Vatsal chetanbhai Chauhan. M3422931
4 Miren Amish Bandhara R0648878
5 Ankit kanjibhai kotadiya P6779935

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Turkish Airlines In-depth Review

Flight Options and Destinations: Turkish Airlines offers a wide range of flight options, catering to both domestic and international travelers. With an extensive network, they serve numerous destinations worldwide.

Booking Process: Booking flights with Turkish Airlines is a breeze. Their website features a user-friendly interface, making it easy to search for and book flights online. Additionally, they offer a convenient mobile app for booking on the go.

Customer Service: Turkish Airlines prides itself on its responsive and helpful customer support. They provide multiple contact channels, including phone, email, and live chat, ensuring that passengers can easily reach out for assistance. In case of flight disruptions or delays, the airline offers prompt and efficient assistance.

In-Flight Experience: Passengers can expect a comfortable and clean aircraft when flying with Turkish Airlines. The airline offers a variety of seat options, ensuring that travelers can find the perfect fit. The in-flight entertainment options are top-notch, with a wide selection of movies, TV shows, and music to choose from. The quality and variety of meals and beverages served onboard are also commendable.

Baggage Policy: Turkish Airlines provides generous allowances for both checked and carry-on baggage. They have clear policies regarding fees for excess baggage and offer special handling for fragile or special items.

On-Time Performance: Turkish Airlines is known for its punctuality. Flights are generally on time, with minimal delays or cancellations. In the event of a missed connection, the airline handles the situation efficiently and ensures passengers are accommodated.

Loyalty Program: The loyalty program offered by Turkish Airlines comes with a range of benefits and perks. Passengers can easily earn and redeem miles, and the airline has partnerships with other airlines and businesses, providing additional opportunities for rewards.

Safety and Security: Turkish Airlines prioritizes safety and complies with international safety standards. They implement stringent security measures during flights and effectively communicate safety procedures to passengers, ensuring a transparent and secure travel experience.

Value for Money: Turkish Airlines offers competitive ticket prices, providing good value for money. While there may be additional fees or charges for certain services, the overall value compared to other airlines is commendable.

Overall Customer Satisfaction: Turkish Airlines receives positive customer ratings and reviews on average. Passengers appreciate the overall experience provided by the airline, with many recommending their services. While there may be occasional criticisms, the majority of feedback is favorable.

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Turkish Airlines contacts

Phone numbers

1800 750 849 8800 700 6161 More phone numbers

Website

www.turkishairlines.com

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