Turkish Airlines / a refund for a ticket that I couldn't use

I purchased a ticket from Amsterdam Netherlands to Istanbul turkey for two passengers under the name Aly muhammad and Essam muhammad
We have USA passports and when I purchased the tickets they didn't informed us that American can't go to turkey
Now I need a refund for my flight, hotel and shuttle
The departure date was on November 23rd and returning November 30 th

Nov 29, 2017

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