TurboTax — screwed up direct deposit/irs will now send hard check
I wanted to report that Turbo Tax had a major glitch in their system for people who used the program and had their refunds direct deposited to their account. Turbo tax is trying to keep this quiet but it’s a major problem. Basically everyone who wanted to have their refunds direct deposited is now going to be getting a live check from the IRS. Turbo tax did not inform anyone who used the program of this problem. I stumbled upon this problem last night when checking the status of my Federal refund at the “Where’s My Refund” link I found at the IRS website. I was surprised to see that it said a hard check is going to be mailed. I then contacted the IRS and they told me that my return didn’t have any banking information (Account number and routing number to my checking account at Bank of America) even though the printed copy of my return clearly has that information. I then contacted turbo tax, stayed on hold for more than an hour, and was then told by the representative that turbo tax had a major glitch and that they are trying to resolve this issue.See Top 10 Worst Companies in Woodbridge, VAThey could not say how they were going to resolve this problem and basically was told I would just have to wait. It’s a widespread problem now since they even created a link for people affected by this to sign up their contact information so they can be contacted by Turbo tax. They said 24 hours but I have not received a call or email from them yet. I will include the link below.
I am hopeful that Fox News will do a segment on this on the news or online. I think it’s unfair for Turbo tax users to pay all of those fees for Turbo tax to just basically screw them and not notify them of this major problem. I am hopeful that once this information is brought to the public that they will then be forced to take action to correct the problem. I am moving overseas in 2 days and will be living overseas permanently. I have no forwarding address here in the US and mail is not forwarded overseas by the USPS. I have no idea now what’s going to happen to that live check being mailed now by the IRS and how I am supposed to pay to call Turbo Tax and the IRS to find a solution to get the money deposited into my account.
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