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Turbotax Intuit Software / error/ irs rejected/ file corruption

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Here is my message to TurboTax support person:


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You have been connected to 01_Bianca M.
01_Bianca M: Thank you, Alicia Cain, for contacting TurboTax Consumer Group, may I have a moment to read your question?
Alicia Cain: yes
Alicia Cain: the email in which you emailed us is [protected]@yahoo.com
01_Bianca M: I understand you have contacted us because you want a refund because your return was rejected and you did it over?
Alicia Cain: yes and it was rejected because of the software issues
01_Bianca M: What was your rejection code?
Alicia Cain: Hang on I will get it
01_Bianca M: Thanks
Alicia Cain: Here are the details: The secondary taxpayer's date of birth on this return does not match what the IRS has in its files. The IRS receives this information from the Social Security Administration (SSA).
Alicia Cain: I was correct when I entered it
01_Bianca M: Ok
01_Bianca M: So the info on your return was correct and you were rejected by the IRS servers. This is not a computer software glitch.
01_Bianca M: When you send your return electronically the return go to the IRS computer servers and does not get to an IRS personnel till after the server accepts in
01_Bianca M: it
Alicia Cain: well how come when I tried to get back on turbotax it continued giving me errors and would not go to the file which we saved
01_Bianca M: What other errors are you getting?
Alicia Cain: It did accepted it then rejected it
Alicia Cain: it was accepted on january 28th then rejected on the 29th
01_Bianca M: The return can not get accepted then rejected. Im sorry. At the moment what is the status of the return>?
Alicia Cain: error 510
01_Bianca M: please give me a moment
Alicia Cain: We had to resubmit all the information over again and it said successful
01_Bianca M: ok
01_Bianca M: what version of turbotax did you use?
Alicia Cain: where do i find info
Alicia Cain: turbotax delux
01_Bianca M: ok
01_Bianca M: did you use online or disc?
Alicia Cain: disc
01_Bianca M: ok
01_Bianca M: The error of 510 is usually an error when you enter in a ss# incorrectly
Alicia Cain: my operating system is vista
Alicia Cain: it was correct I and my husband both looked over everything
01_Bianca M: Ok
01_Bianca M: If the IRS server rejected your ss# that is not a turbotax error
01_Bianca M: that would be an IRS server error
Alicia Cain: well how can you explain the software giving me an error every time I try to open up the turbotax file
01_Bianca M: What is the error you get when you try to open the program?
Alicia Cain: 510
01_Bianca M: Give me a moment please
The agent is sending you to http://turbotax.intuit.com/support/go/2130.
01_Bianca M: Please view this link
Alicia Cain: the e file was successful then rejected by the irs then
01_Bianca M: This link has a solution to the error and the probable causes of the error.
Alicia Cain: I was unable to access the file
01_Bianca M: I am very sorry about the issues you have been experiencing.
Alicia Cain: I am not the only one complaining I searched and found a lot of people with the same thing
01_Bianca M: Im very sorry about the error. This error is not very common at all but we do have a fix for it.
Alicia Cain: I cannot access the old file at all now I can only access the file we had to start over
Alicia Cain: we saved the file on a backup file too
01_Bianca M: have you viewed the link i have provided you?
01_Bianca M: You would have to save the return on a portable drive such as a usb drive
Alicia Cain: yes but it is not any help
Alicia Cain: why portable
01_Bianca M: Where did you save the file. Please disregard my commet about the portable
01_Bianca M: if you save it to a thumb drive or flash drive ti can cause corrution to your file
Alicia Cain: on my backup hard drive E:/ file
01_Bianca M: ok
01_Bianca M: awesome
01_Bianca M: Can you open your program ?
Alicia Cain: I can open the program but not that file
01_Bianca M: thats fine
01_Bianca M: So what you need to do is open the program then go to start a new return.
01_Bianca M: You will want to search for a .tax file and try to open the file in a new return on the program please
Alicia Cain: I have done that and had to resubmit the return and it was accepted my problems is that I had to wait longer it was a waist of money and time
Alicia Cain: I can open up the new status just not the old
01_Bianca M: I am very sorry. Did you use the program to efile the return?
Alicia Cain: yes only federal we mailed the state
01_Bianca M: Thank you.
Alicia Cain: If I cannot get a explaination for this I will never use your software again
01_Bianca M: What do you want an explanation for please? I have already sent you a link that will solve the error when you try to open the file and why your return was rejected.
Alicia Cain: false advertising
01_Bianca M: About what?
Alicia Cain: another customer lost
01_Bianca M: Have a good ady
01_Bianca M: day
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Comments

  • Ou
      6th of May, 2010

    I filed Fed and State returns which Turbo Tax walked me through. I was notified these were rejected after I had paid a fee that was over seventy dollars. The subsequent emails and instructions have been non-specific in getting me to the support staff and fix error page where my returns can be corrected and submitted. Due to ambiguity relating to how turob tax and intuit intends to fulfill their contractural commitment of getting my returns correctly submitted, I am believing that many of us in this same situation have been duped. Lawrence R. Swann and Eunitia Ann Swann

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