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Turbo Tax / returned refund check

United States Review updated:

THEIR WARRANTEE IS A BIG JOKE AND THEIR REFUND POLICY IS FRAUD

I purchased Turbo Tax this year from Office Depot as I have in the past.
This year tho the program would not install on my computer. After several FAILED attempts. I decided to return the software to them as instructed on the box.
One March 25, 2017 I recieved a check in the mail from Intuit in the amount of $97.21 for the cost of the software purchase and salestax which I had paid. I deposited the check on 3/29/10, only to be informed by my bank on 3/31/10 that the check had been returned to them as non collectable and that the amount of the deposit along with a $15 returned check fee had been charge to my account.

I am now not only out the cost of their software but also the bank fees and they WON'T DO CRAP!!!

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Comments

  • Le
      15th of Apr, 2008
    Turbo Tax - service and softwar not good for all
    United States

    Well we are from Canada and have moved to the US part way through the year of 07. We tried the basic Turbo Tax for the US and it does ask about being from and earning in another country. Then it gets to points that make us sound like we are US citizens working out of country and coming back. We couldn't find the right way around this. I have done online chat twice with the person having no knowledge on how to do this. Then 2 hours on hold and then the tech couldn't figure it out either and he just hung up. I did online again and they said I would have to go through the phone hold again. 2-3 hours. The disc is in the trash. The Canadian tax form had the places for the US income and was easy.

    0 Votes
  • Mb
      19th of Jan, 2011
    Turbo Tax - loss of personal and business info
    Turbo Tax-Intuit
    United States

    today 1/19/2017 completed my business 2017 taxes in 3 weeks and now Turbo Tax has lost all records of it. I used them 5 years now and they say I only signed up for the service today 1/19/2017. They have absolutely no records of my returns and act like I just started the 2017 return today.. Funny how they charged me $121.00 last december 2017 for it. If they can't keep your records safe how can you even trust them with their security. You can't even call them about it. I used to reccomend them but never again. Save yourslef some time and money

    0 Votes
  • Cl
      6th of Feb, 2011
    Turbo Tax - Need help understanding.
    Turbo Tax
    United States

    11:01 AM

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    You have been connected to 13_Raquel M.

    11:24pm

    Jullie: Hi

    13_Raquel M: Hello Jullie, thank you for contacting TurboTax, please allow me a moment to read your question?

    Jullie : I am trying to figure out if some people can get a credit on a hybrid???

    13_Raquel M: I'll be with you shortly.

    Jullie : ok

    13_Raquel M: Thank you for holding Jullie. I understand you need to know how to take the deduction for a hybrid vehicle?

    Jullie: yes
    Jullie : Here is my question...
    Jullie : I bought a hybrid in 2017 but I never got a credit..because the government were out of money.So are people getting the credit still?
    Jullie : Can someone buy a hybrid and get a credit now? or is there a way to get my credit now?
    Jullie :There is a form in turbo tax for this. This year and filled it out..but they did not give me the credit.
    Jullie : Is the state issuing credits now? To anyone?

    13_Raquel M: Hold please while I check for you.

    Jullie : ok

    13_Raquel M: Thanks
    13_Raquel M: I'm checking my resources, I'll be with you soon, ok?

    Jullie : ok

    13_Raquel M: Thank you.
    13_Raquel M: I went to the IRS website at www.irs.gov and typed in hybrid deduction and a list came up with several vehicles.

    Jullie : ok yeah?
    Jullie : I already did all that OK?
    Jullie : Here is my question ...
    Jullie : I bought a Toytota Prius in 2017 new..ok?????
    Jullie : and

    13_Raquel M: Ok

    Jullie : I was not allowed to get my credit because the government was out of money to pay it ok???
    Jullie : so..in Turbo Tax this year
    Jullie : there was a form ...
    Jullie : and it was to claim the car again ...
    Jullie : I did it, but they did not give me the money ...
    Jullie : My actual return was only 16.00. wihtout adding the car, my retur was 500.00. The money for the car was a lot more. So why does Turbo tax say different totals?
    Jullie : So...my question is...are there people still getting this dedcution?????or should turbo tax take out the form?
    Jullie : Is this form still good??
    Jullie : Can people still get the hybrid deduction?
    Jullie : Not me..But can any new person...can they go out and buy a hybrid this year and get the deduction?

    13_Raquel M: Did you use the interview screens?

    Jullie : huh?
    Jullie : I typed in my questions all over the place
    Jullie : I tried to call ...
    Jullie : I got an automated service...
    Jullie I think that perhaps turbo tax may be in error and should take the form off, so people dont try to use it and have problems...

    13_Raquel M: In the program, there is an interview mode which walks you through the return by asking questions.

    Jullie : yes
    Jullie : I did that ...

    13_Raquel M: Would you review that section please because it seems that all of the questions were not answered?

    Jullie : If the government is issuing credits on that same car for other people..then I am need to know... Are there people who can go out and buy this car and get the credit for it.???
    Jullie : No, I won't look again. I already did and can't find the info.
    Jullie : I dont hink you understand my question
    Jullie : Do you understan what I am asking?
    Jullie : I am asking if someone, -anyone can go out and buy a hybrid, let say, this year and at the end of this year, they can get a credit..?

    13_Raquel M: Please hold.

    Jullie : I never got a credit...I was supposed to get 2500.00 on my tax return back in 2017 for buying this car..I never got the refund..my question is asking you if people can still get that refund if they buy this car.??????...Ok I will hold

    13_Raquel M: Thanks.
    13_Raquel M: Ok, Julie, thank you for your patience. You would need to go over your answers to the interview questions. We have no way of accessing your tax return.

    Jullie : So you cannot tell me if the form shold be there or not?
    Jullie s: Can u have a manager call me?

    13_Raquel M: At this point, no I can't.

    Jullie : U have not answered my question ...

    13_Raquel M: The message came from a manager.

    Jullie : So what...? turbo tax can't help me?
    Jullie : I need someone at turbo tax to tell me if the form is good or not ...
    Jullie: It has nothing to do with my persoanl taxes...I just need the question answered.
    Jullie : Do u understand what it is I am asking of you?

    13_Raquel M: Hold please while I relay that message. I understand what you're asking.

    Jullie : Do understand my question?
    Jullie : I need to know if any person can buy a Toyota Prius and claim it for taxes, because you have the tax form for the car, ready to fill out here in Turbo Tax...
    Jullie : ok

    13_Raquel M: Thanks.

    Jullie : Sure.
    Jullie : So, re-cap..Turbo Tax has form inside for people to fill out...It is a form that allows people to claim the hybrid car on their taxes.OK? If this form is not good, then wy is Turbo Tax using it? Does that make sence? Will you ask the manager that question please?
    Jullie : Thanks...

    13_Raquel M: I'm getting the answer now.

    Jullie : Ok, thank you.
    Jullie : Also, can you tell me the name of the manager please?

    13_Raquel M: Ok, does the form you're referring to have a number?

    Jullie : You know, when we started this conversation, it was about one and a half hours ago..my question is still not answered..
    Jullie : I will go and look ok?

    13_Raquel M: I do apologize I'm relaying messages at this point.

    Jullie : ok..I will go and look for the form number ...

    13_Raquel M: Thank you

    Jullie : Tt says "Alternative feul vehicles credit"".It has no number ...
    Jullie : Someone else has a comment on a 2106 form, but I am not sure if that is the correct form number ...

    13_Raquel M: Ok, I'll let them know.

    Jullie : I dont think you are going to be able to anwser this question for me... Can you have a manager call me tomorrow?
    Jullie : I want to know if the governmet is giving refunds to people for this car or not. ..Turbo Tax has the form in file ready to be filled out and has accepted it.

    13_Raquel M: I'll ask
    13_Raquel M: I let them know, waiting for a response.

    Jullie : Ok, ... If they can call me tommorow, or send me an email, and then we can talk, I need them to explain this to me. Thanks ...

    13_Raquel M: Let me see what they've said please.

    Jullie Edwards: The time now is 1:02 Pm Thanks for being here :)
    Jullie Edwards: ok

    13_Raquel M: Thank you so much for your patience. To our knowledge all of the forms in the program are good.

    Jullie : OK.. and who would I contact about this form?

    13_Raquel M: One moment please.
    13_Raquel M: Ok, there is no one person to contact about the form. The resource to check would be the website for any documented updates on any forms, and you contact a customer service agent for any further questions.
    13_Raquel M: Again, I apoogize for the inconvenience.

    Jullie : You mean a service aganet like you?or someone else?
    Jullie : Its ok..., I know it is not your fault ...

    13_Raquel M: Yes, another agent like me.
    13_Raquel M: I understand your frustration.

    The time now is 1:14 pm

    0 Votes
  • Lm
      12th of Feb, 2011
    Turbo Tax - Do they really know what they are doing?
    Turbo Tax
    Ohio
    United States

    I tried Turbo Tax for my taxes. First of all they state that this is a free filing, then they add for the State, then the Federal. I e-filed my files and they were rejected. Turbo Tax advised me to follow these steps to correct my mistake with my federal file:

    To make corrections follow these steps:
    1. Open TurboTax and select the "Deductions & Credits" sub-tab located under the Federal Taxes tab.
    2. Select "Explore on My Own" on the screen titled Let's Find Your Deductions and Credits.
    3. Select "Update" next to the Making Work Pay Credit located under the You and Your Family section.
    4. Select "Continue" on the screen titled The Making Work Pay Credit.
    5. On the screen titled "Government Benefits" make sure to answer the question accurately.
    6. Lastly, and most importantly, make sure to select the "Continue" button on the bottom of each screen until you come back to the Your Deductions and Credits screen.

    The problem is, there is NO screen called "Government Benefits'? I contacted them by phone (after waiting on hold for 1hr, 30 minutes and 96 seconds). Darlease from Turbo Tax was RUDE and did not want to help me. She put me on hold several more times. Was unable to answer why this screen was missing and then told me it was MY fault for checking the wrong box!!! She told me to start all over and this time check the correct box and this will not happen again?? I will NEVER use Turbo Tax again!!! OMG!!!

    0 Votes
  • Po
      12th of Feb, 2011

    Have you tried chatting with them online?

    I have used Turbo Tax and am pretty fond of it, but my taxes are extremely simple.

    0 Votes
  • So
      12th of Feb, 2011

    Just as a heads up, it may not have been an incorrect filing that made your taxes kick back out of the system. This year there was a delay in the IRS accepting some of the forms. If you itemize it can cause them to reject the tax forms and you can try and send them in after 2/14/11. This is when the IRS should start accepting those chosen forms. Hope this helps and if Turbo Tax isn't helping, I have always used the H&R Block site, if you call your local office they can walk you through some of the more confusing forms with out ever leaving your house.

    0 Votes
  • Si
      24th of Feb, 2011

    TURBO TAX IS AWFUL, SOMEONE SHOULD STOP THIS COMPANY FROM BEING IN BUSINESS. I WAS ON HOLD FOR OVER AN HOUR AND THE PERSON ON THE PHONE COULD NOT UNDERSTAND ME OR SPEAK PROPER ENGLISH, THEY WERE IN INDIA!!!

    0 Votes
  • Gs
      13th of Feb, 2012
    Turbo Tax - turbo tax just took my irs money
    Nebraska
    United States

    the irs released my returns and turbo tax is holding my money if they thought someone else was trying to steal my taxes they could have sent me a check they will not give me any information on my money being sent to me and told me i have to just wait i hope someone can find a good lawyer against this company and me nor my family or friends will ever use turbo tax again i will blog evrywhere i can all over the internet turbo tax needs to b shutdown thwy are thieves...

    0 Votes
  • Ch
      13th of Feb, 2012

    thanks for using turbo tax
    your replacement card will be issued in 14 days
    the fee for the replacement card is 14.95
    the reactivation fee is 29.95
    thank you

    0 Votes
  • Fe
      20th of Feb, 2012

    you'll have to send them a copy of your id, ss and bill

    0 Votes
  • Fe
      20th of Feb, 2012

    they've had my money since 01/25- and i haven't rcvd anything i've called these people and my info was valid on 01/30 and i've been told my card was going to be unlocked asap.. my card is still blocked and i've just fax my info over 3 times and no money and they're refusing to send it to the irs

    0 Votes

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