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Truworthspayment taking long to reflect

I have made a settlement payment into my account on the 11th of this month with the intention to close the account.
until today I am being told that I cannot close the account because the account is not paid irregardless of the fact that I have even sent the proof of payment which clearly states that there is a R0.00 balance outstanding. I will attach the proof of payment again with this complaint.

This is very frustrating considering also that your customer service employees are rude and unwilling to help. It shouldn't take so long to have a payment reflect.

I need to close this account ASAP .

Please can this be resolved.

Truworths
Truworths
Truworths

Pe
Nov 27, 2018

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