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Trustsoft - HistoryKill 2010

Trustsoft - HistoryKill 2010 review: PAID for product -cannot Unlock. 6

K
Author of the review
8:10 pm EST
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I downloaded and PAID for HistoryKill2010 in August of 2009 but the Unlock code provided to me WOULD NOT WORK. I am aware that the info I have to type in is totally 'case-sensitive' and I purchased and Unlocked some previous versions such as HK2005 and HK2008 with success. Since (August of 2009) I have REPEATEDLY contacted Trustsoft for a solution to this problem. About a year ago the automatic response informed me that the time since I (allegedly) purchased the software was more than 90 days old so I would have to RE-PURCHASE the Unlock Code. I did not do this but continued, every 2 or 3 months, to contact Trustsoft in an attempt for some type of solution. I have NOT received any response from them. I was, however, sent the occassional messages requesting that I UPGRADE my HK2010 software. So, they must have me on their data-base. Then, earlier this month, I had to change over Hard-drives and upgrade my operating system so I again contacted Trustsoft AFTER down-loading HK2010 to my new system. Of course I tried the original (and only) Unlock Code as sent to me in August of 2009 and of course it would not work. I then requested a NEW unlock code, got no reply, so again PAID $15.95 for the code to be re-sent to me and to no surprise it would NOT work. I have all the pertinent numbers as sent to me by Trustsoft. I sent one more email to the company this morning but remain pessimistic about my chances. Does anyone have an answer to this problem - (why am I being ignored?)?
I do not know what else to do except get the Better Business Bureau or reputable consumer advocates involved. Thanks for reading this. Howard.

6 comments
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Thomm
Columbus, US
Jan 15, 2015 8:39 am EST
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This is the person to contact at Trustsoft:

'Danilo Ladendorf'
[protected]

I suggest emailing and calling multiple times to make sure he responds.

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LJY - Sydney
Wollstonecraft, AU
Dec 22, 2014 11:15 pm EST

I also purchased V10.0 and no unlock code was sent, in fact no email was sent.
I paid with paypal and have the receipt number. I did this in response to an email for Trustsoft suggesting I upgrade(at a special price) to V10.0).
I have emailed Trustsoft support - no answer.
I suspect it is a scam?

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poMZI
, US
Jan 30, 2012 4:29 pm EST

I tried their support page but it does not work either.
Wondering if the main guy died and the heirs are just harvesting money.

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rekamyenoM
Largo, US
Apr 28, 2011 5:21 pm EDT
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Having Same Issue! Please contact me if you hve been unable to unlock!

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rekamyenoM
Largo, US
Apr 28, 2011 5:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Having Same Problem!

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robert muse
Wakefield, US
Feb 20, 2011 7:21 pm EST

i also tried to upgrade to 2010. i paid for it and never recieved unlock code, i sent multiple emails to trust soft
and never received any reply at all from them. i had to down load 2009 again instead, very dissapointed with them.