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Trustsoft - HistoryKill 2010 / PAID for product -cannot Unlock.

1 Kamloops, British Columbia, Canada Review updated:

I downloaded and PAID for HistoryKill2010 in August of 2009 but the Unlock code provided to me WOULD NOT WORK. I am aware that the info I have to type in is totally 'case-sensitive' and I purchased and Unlocked some previous versions such as HK2005 and HK2008 with success. Since (August of 2009) I have REPEATEDLY contacted Trustsoft for a solution to this problem. About a year ago the automatic response informed me that the time since I (allegedly) purchased the software was more than 90 days old so I would have to RE-PURCHASE the Unlock Code. I did not do this but continued, every 2 or 3 months, to contact Trustsoft in an attempt for some type of solution. I have NOT received any response from them. I was, however, sent the occassional messages requesting that I UPGRADE my HK2010 software. So, they must have me on their data-base. Then, earlier this month, I had to change over Hard-drives and upgrade my operating system so I again contacted Trustsoft AFTER down-loading HK2010 to my new system. Of course I tried the original (and only) Unlock Code as sent to me in August of 2009 and of course it would not work. I then requested a NEW unlock code, got no reply, so again PAID $15.95 for the code to be re-sent to me and to no surprise it would NOT work. I have all the pertinent numbers as sent to me by Trustsoft. I sent one more email to the company this morning but remain pessimistic about my chances. Does anyone have an answer to this problem - (why am I being ignored?)?
I do not know what else to do except get the Better Business Bureau or reputable consumer advocates involved. Thanks for reading this. Howard.

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Comments

  • Ro
      20th of Feb, 2011
    0 Votes

    i also tried to upgrade to 2010. i paid for it and never recieved unlock code, i sent multiple emails to trust soft
    and never received any reply at all from them. i had to down load 2009 again instead, very dissapointed with them.

  • Re
      28th of Apr, 2011
    0 Votes

    Having Same Problem!

  • Re
      28th of Apr, 2011
    0 Votes

    Having Same Issue! Please contact me if you hve been unable to unlock!

  • Po
      30th of Jan, 2012
    0 Votes

    I tried their support page but it does not work either.
    Wondering if the main guy died and the heirs are just harvesting money.

  • Lj
      22nd of Dec, 2014
    0 Votes

    I also purchased V10.0 and no unlock code was sent, in fact no email was sent.
    I paid with paypal and have the receipt number. I did this in response to an email for Trustsoft suggesting I upgrade(at a special price) to V10.0).
    I have emailed Trustsoft support - no answer.
    I suspect it is a scam?

  • Th
      15th of Jan, 2015
    0 Votes

    This is the person to contact at Trustsoft:

    'Danilo Ladendorf'
    713-817-1558

    I suggest emailing and calling multiple times to make sure he responds.

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