Trustpilot
reviews and complaints

Trustpilot is a platform that allows consumers to share their experiences with businesses. However, there have been some concerns raised about the platform's practices. Some users have accused Trustpilot of deleting negative reviews for certain businesses, such as Yell, and presenting them with a fake rating. This has led to accusations that Trustpilot is committing fraud by protecting these businesses from negative reviews.

One user, Nikolaos Nikolaidis, had his negative review of Yell removed from Trustpilot after the company reported it as being defamatory. However, Nikolaidis claims that his review was truthful and that Yell had cheated him. He also alleges that Yell is using fraudulent tactics to trap innocent traders and that they are using the UK law to blackmail and terrorize small business traders.

Trustpilot has responded to these accusations by stating that they have to balance competing responsibilities. They want to let everyone tell their story, but they are also required to take down words and statements that may unjustly cause significant damage to reputations. Trustpilot has asked Nikolaidis to provide documentation to support his claims, and if he cannot provide any evidence, he should edit his review to remove the statements.

Nikolaidis claims that he has all the proof and documents to support his claims, but Trustpilot seems to be protecting Yell. He believes that Trustpilot only cares about protecting its customers and not about the truth. He has offered to send Trustpilot any proof they need to support his claims.

It is unclear whether Trustpilot is intentionally protecting certain businesses or if they are simply trying to balance their responsibilities. However, these accusations have raised concerns about the platform's practices and whether they are truly unbiased.

Last month I left a review on Trustpilot about a company I believed to be scammers, Trustpilot mailed back asking for evidence as the company in question had never heard of me & said it was a false review, but as I had deleted all correspondence with them I provided Trustpilot with my personal details to try to prove I’m genuine & I specifically asked them in the email not to pass my details on.

5 minutes later the company rang me & asked for me by name, I blocked the number & tried to raise the issue with Trustpilot who ignored my mails for a week & then just said it wasn’t them, they never passed my details on.

I want them prosecuted.

Trustpilot keeps removing my reviews after I made a complaint about them removing a review. I put a review about Trustpilot on their own website about my reviews being removed. They said it was their software, proved to be incorrect, then they claimed I had to provide proof of using Trustpilot, then they said I didn't need proof, but still refused to replace my review. There was nothing in my review forit to be removed, it simply said "Trustpilot keeps removing genuine reviews". They denied my account was blocked, but refused to say why they removed my reviews.

Now, after many months of emails, they finally admit to blocking my account all along because I first complained. Trustpilot's reviews on their website are full of users complaining of the same issues.

Ms. Karina and oniel,

I have not received a call or email back on this matter, please respond to my inquiries as soon as possible, thank you.

Would you please give me an update or touch base on how things are going, and if you need any further information from me. Let me know your outlook on this matter, awaiting your reply, have a great day.

Due to the negligence in maintaining your platform, my company is suffering cancellations daily due to this review. I have proof where they specifically state they will not go with us because of this particular yelp review. We need someone to carry through with the investigation and remove this defamation on my company. You don't seem to have enough manpower to take care of these false accusations from bogus customers, and cannot maintain the platform, causing companies, like mine, to suffer with these repercussions. Please advise; and please escalate, and follow through with giving your legal department this information, as we believe that certain legal issues are being abused by Trustpilot--have the person in charge call me.

And others you allow them to use offensive words and leave them so that anyone can see them and thus be able to perjudicar and damage your reputation. I consider it an abuse in all the legal rules because they harm and do not solve the problems of the plaintiff as the defendant and you win with this is sold as they sell their services better and the injured ones buy them more in a word use the wheel for you alone to win ... and so they do

Thank you.

Antonio Estevez

Cunha International

198-28-30Th.Ave.

Flushing,N.Y.11358

Tel. +[protected]

Take a look at Adriana's review.

Intlmovers.com reviewed by Adriana on 4/11/2023 (trustpilot.com)

URGENT, PLEASE FOLLOW THROUGH WITH EMAILS AND REQUESTS

Please make sure to pass on the e-mails to Chief Executive Officer Trustpilot CEO Peter Mühlmann with regard to the problems

PROBLEM CAUSED BY YOUR COMPANY AND NEGLIGENCE IN MAINTAINING SECURITY SYSTEMS

Trust-pilot removes honest reviews and allows scammers to review their fake scam websites/companies tens of thousands of times yet despite consistent proof of these scams they continue to allow them to use their platform to promote fraudulent business practices.

Trust pilot is not a trust worthy source by any means & knows nothing of the meaning of honesty nor trust.

Dear TrustPilot Team,

I am very disappointed with the hostile approach from the Content Integrity Team who is damaging my reputation or supporting scammers who do it. Please find more details below.

Issue 1 – there are reviewers who are scammers. They are demanding money for not posting negative feedbacks. Your “Content Integrity” Team fully supports these scammers and always ignores my complaints and arguments.

Issue 2 – your system systematically removing positive feedbacks left by my customers, if they are not verified.

Issue 3 – your “Content Integrity” Team systematically discriminates against my company vs big companies like e.g. UPS or Monese Bank.

Regarding Issue 1

There are two reviewers who keep posting negative feedbacks as they want money from me.

Reviewer Ed Halliwell – he purchased a new laptop from us on Amazon for £600 in 2019. After using it for one year he said the laptop was not new and he wants to return it or receive partial refund of £400 or £600.

He has already posted 3 negative feedbacks on TrustPilot. First one was removed by TrustPilot in 2020, the second and third still are there, even if exactly the same as the first one.

He is just a scammer who demands money without reason and who has been persecuting me for a few years already. Please see the email from him below.

He said “Unless you send me a refund, I will continue to keep track of your business online (…) on Google and TrustPilot, and will continue to post bad reviews.

List of reviews from Ed Halliwell

Oct 2020 “Dishonest and terrible service”

Dec 2021 “Mis-sells products and ignores customer contact”

Reviewer Thomaz Stepheson de Souza Gome

He is from Ireland - bought a laptop on 9th December 2021. He didn’t want to pay Import VAT so we agreed he would refuse collection from the courier and get a refund. Finally he paid Import VAT 250 EUR then he demanded a refund 250 EUR from me.

He already posted 4 bad reviews just because wants 250 refund for his tax.

List of reviews from Thomaz Stepheson

16 January 2022 “This company is HORRIBLE”

1 June 2022 “Buyer beware !’” posted under name BM

14 June 2022 “My reply to my January 16”

16 June 2022 “My reply to my January 16, 2022 complaint that was answered 1 day ago”

Regarding Issue 2

I am selling laptops on my website (woocommerce) and also on eBay and Amazon.

My website is linked to TrustPilot and customers are receiving emails from you.

I am also manually encouraging eBay and Amazon buyers to leave feedbacks.

Most of these reviews are deleted by your system, if they are positive.

I receive email from [protected]@trustpilot.com as follows

We’re writing to let you know that our software has removed 177 reviews of technosystems.uk that were flagged as suspicious, fake, or otherwise don't meet our guidelines.

Please ask them to stop removing my feedbacks

Regarding Issue 3

Your Content Integrity Team systematically discriminates against my company vs big companies like e.g. UPS or Monese Bank.

Scammers are leaving three negative feedbacks for me, even if they made one purchase only. They are multiplying the same reviews many times just to hurt our reputation. I was complaining many times about this, but your Content Integrity Team always responding as follows

Trustpilot gives users the opportunity to review companies multiple times. This allows companies to collect more reviews, increase their visibility on Google searches and better understand their customers’ needs. Find out more about the benefits of multiple reviews here. From Julie S (Trustpilot) Jun 14, 2022, 17:54 GMT+2

Julie S suggested I should be happy to get multiple bad reviews from one scammer who made one purchase. This is not acceptable.

What is interesting – I posted a few bad reviews for Monese Bank and for UPS – all have been removed by your team as they said it is multiplication. Looks like your “Content Integrity” team treats big companies as UPS and differently small companies as mine.

Please help and remove bad reviews from scammers and ask your team to stop removing my positive reviews.

Kind regards,

Mariusz Ciepka

Techno Systems

Like any other bureau which pretend to be fair and trusted platform, Trustpilot manipulates and silences negative reviews.
The automated emails from their server have tracking pixels that are usually used by hackers to collect personal data such as device details, IP address, location and time.
Customer service is non existent. They fail to be trustworthy.

I know I'm not the only one who's experienced this. You write a review criticizing a certain company, based on a bad (or several bad) experiences. Then some robots email you telling you that YOU'RE a robot and deletes your complaint. So it's pretty obvious what this garbage site is doing. They're giving people an opportunity to write a review so they can discredit them and God knows what else... Give your email address to the company your criticizing perhaps? I wrote 100% honest reviews of Chatroulette and Chatrubate, even going through the trouble of rewriting them several times. But it was never good enough. Why? The closer I got to the truth the more Trustpilot resented me for it. Bottom line: Trustpilot is the complete opposite of transparent and are probably in the pockets of all these companies. They are a complete scam and judging from the behavior of other, more well known, tech sites that continue to flourish, aren't going anywhere any time soon. Big tech is inherently corrupt. Everybody is in everybody's pockets. Leftist dinosaurs sold out a became the establishment and their disease infest so much of what we take for granted. They want to brainwash and engineer us. That said, I wouldn't be surprised if this review also disappears.

I created a Free account for my teachable training centre, and with the package came a free domain that you can use. I used this domain as my Trustpilot domain, but later I acquired my own domain, and wanted to transfer my old domains trust pilot reviews to my new domains with trustpilot account. In the process of this I looked at the paid package and though I might be able to use some of those features and was advised that I could get this on a new trustpilot account with the new domain and then transfer my reviews from the old domain to the new one. This turned out not to be the case, so I tried to cancel my subscription - no one replied or headed my request to cancel the subscription even though it was within 14 working days of subscribing, and had been mis sold to me, as it was no use. Now they keep asking me for more payments. I told me that I would need another account if I wanted to transfer my reviews, when this is not the case, I actually did not need any paid accounts to transfer my reviews and merge domains. Ultimately the service has been so bad that the only department that seems properly staffed is the accounts department, who keep sending me demands for more money. Absolute scam in my opinion, weeks go by without a human response, and in that time I have had no use what so ever of the paid services.

This site removes negative reviews and only keeps positive ones. It is paid by companies to take reviews and has a conflict of interest.

I have been trying to post a Fraud warning about medscare.org and drugscare.us both are fronts for fraudsters but each time Trustpilot removes the post and gives those 2 domain names 4 stars. What a bunch of CRAP.
Approach Trustpilot.com with caution.

I used trustpilot to warn others about a company that I had a terrible time with. The company flagged the review and it was taken down for over a month while Trustpilot "investigated". In total, over the past year, this review has been offline due to it being flagged by the company for over 4 months!

By the time it went back online, it was no longer on a page that anybody would see, yet there were clearly a bunch of fake good reviews pushing mine down the list. Reviews by "ZX" who's only review on the website reads like a corporate manifesto, while not once offering any information about their personal experience. A couple more reviews are underneath by users "QX" and "XV" respectively and they pretty much look like they're copied and pasted from a company brochure. Who writes reviews like this? Someone on a payroll I would imagine.

You try to flag the fake reviews, nothing happens. They don't get taken down for over a month to be investigated. You don't get an email from compliance. You get ignored. You can try to talk to the friendly online chat folk, but they will tell you to speak to compliance (otherwise known as ‘the hand'.)

Every time my review is flagged, I complete the further censorship of my review and it goes back up, only to be taken down... rinse and repeat.

Worst still, the website displays the company's reason for flagging your review. I my case, it was quite defamatory. I filled in the necessary legal paperwork, informing the company that they were contributing to the publication of a defamatory statement... speak to the hand. Of course I'm not likely to take this to court and I guess they know this already.

I'm not the only once it seems. If you go to other review websites and take a look at user reviews of Trustpilot themselves (is this getting confusing?), you will find that everyone's favourite review website happens to be one of the worst reviews websites, usually having a rating of around 1.5 stars.

It's such a shame that companies such as trustpilot are allowed to continue to trade in this manner. There is no governing body for review websites. Trading standards will tell you to go to the Danish equivalent and my Danish isn't that great.

I won't be using the site any longer and I suggest if you are reading this that you think before doing so too. You might think that you're helping a small business, or other consumers by reviewing a company, but really you're helping to mask the reality.

I don't want to think anything negative about trustpilot, yet it seems like the individuals are easily enabled to share bias comment/content that massively destructs once perspective in life. Have something to control the comments coming in and out on this platform. After that, I could truly enjoy the comments provided here. This website should be fair in approving post, good or bad.

I displayed on the website a complaint regarding a company I had had issues with. I remaine on the site a few days when the MD contacted me about something to do with the issue; but nothing regarding anything else.

Trustpilot contacted me about the fact, the review contained names etc that shouldn't be included.

I think it was at leastwice maybe three times I altered it. The last review contained absolutely nothing of a personal issue; such as names etc.

I recived an email from some girl in Trust pilot, customer car saying after 6 emails the review was still unexceptable so removed! I stsated on 2 of my emails a review on the website contained 'MD' that was accepted and my remark remained unanswered.
I requested a copy of my final review; stating it contained nothing personel.
I'm still waiting for a reply. I wonder if this customer 'care' assistant even read it but was influenced by someone else to remove it from the site.

I have never used this website before I was told by a couple of people not to trust it. Sure enough, they were right!

This is what Trustpilot states:-
What is Trustpilot?
Trustpilot is a review community. We help consumers everywhere find companies they can trust. Kindly live up to your statements please.

Trustpilot ignores genuine complainant and fails to investigate honestly

Firstly Trustpilot despite giving them legal information decided to remove my complaint which has data on it that is publically available on Companies House registry and on the Internet in general. At no time has Trustpilot come back in touch with me at all to further matters and have in fact made matters worse assuming I am a competitor which I am NOT as they are well aware of so why are they removing a GENUINE REVIEW? I have issued a Court summons against Middleton Hill due to its nefarious activities. Trustpilot has seen additional evidence from Canon stating that Middleton and Pro-Camera are NOT Canon dealerships yet they ignore genuine correspondence from the "Horses Mouth" as it were

Trustpilot on Sat 29/12/18 07:52 states:-
Thanks for contacting Trustpilot's Compliance Team.
We've now received your email entitled ‘Regarding: Your review of pro-camera.co.uk: Can you help? - Ticket #1870616 FW: Your request for service with Canon 1-[protected] - Do not remove T...'.
Our Compliance Team will review it and send you a response as soon as they can. However, due to the number of emails we receive, this could take several days - so please be patient! THEY NEVER BOTHERED AT ALL AND NEVER REPLIED. They just removed an honest review. This is not the activity of a genuine representative of Trustpilot or as is inferred Trustpilot sides on the companies that pay them a fee?

On the 12th December 2018 I rang 01283 704333 and spoke to a gentleman, at Pro-Camera/Middleton Hill Limited regarding a Canon camera. I was told it was not a Grey Import but a UK model and it was stated as so on their web site.

They trade from an office block but their actual company is Middleton Hill Limited, Hazeldine, 45 High Street, Repton DE65 6GF 01283 704333 Company Number 09942502 Public information on companies house.

I received the camera on the morning 13th December 2018 and the despatch side of the matter was great.

On unwrapping the outer box which rattled which it should not do so at all as it was a fragile Canon camera! Once the inner equipment box was exposed it was realised it was a GREY import so the company lied to me personally as well as on the website, deceitful and deception springs to mind.

This was the second in 3 days, clearly a lot of this is going on.

The box originally contained a lens as pictured on the box but the outer box had been doctored to show Body Only.

I unwrapped the camera to expose the Serial No. and entered it into the Canon Serial number checker. The following was received confirming it WAS a GREY IMPORT which was STATED also on the order form that it WAS NOT REQUIRED.

Canon Site:- Not found in our records...*

The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area; we therefore advise you to contact the seller from whom you originally purchased this product. Please check the "Where to Buy" section on our website to find a local retailer to source a Canon product intended for sale in your region. If you remain unsure about the origin of your Canon Imaging product, simply send the model name and serial number to canon-europe.com.

Canon has advised me in writing which Trustpilot has a copy of and is fully aware of that the camera was for the Singapore/Korea/Malaysia market and is a Grey Market product. They have advised that NO free repairs would be carried out by them at all. They have further advised that Pro-Camera/Middleton Hill Limited are NOT Canon agents at all. Trustpilot has seen this in writing from Canon.

The employee of the company was fully aware that I DID NOT WANT this item yet went ahead and sent it causing with intent deliberate aggravation, inconvenience and distress.

Consumer Direct have been informed of this matter causing yet more inconvenience.

Advice NOT a good company to deal with as members of staff cannot be relied on to be honest with you despite being deliberately misled by the advert on their web site stating it was a UK model.

Canon have been contacted and now awaiting written confirmation that the camera is not only NOT a UK model it is NOT even supposed to be in the UK. Possibly Asian Market. As Canon have advised they would NEVER service under guarantee period and if so all repairs would be chargeable which is the reason I chose a supposed UK model which this is not what I wanted at all.

I forgot to say that I am NOT a competitor at all as Trustpilot knows and a somewhat disturbing and threatening email from Pro-Camera/Middleton Hill Limited has been received from them. They further state that Canon will provide service repairs during the first year when after speaking to Canon they will NOT do so at all without making a charge as it is a NON EU or UK model.

The matter is now with the courts. The fact that Trustpilot has so far prevented an honest review is somewhat disturbing as in this case they are siding with a company that has defrauded a customer!

Please avoid this review site like a plaque. The reality is that they earn their living from companies and tradesmen. Their friends are the businesses, not the consumers. I have asked them several times, where their money coming from, each time they dodge the question. They delete the negative reviews. If you leave a negative review they will ask for documentations from the consumer but not from the companies. They never ask any documentation for any positive reviews. It means any body could leave hundreds of false positive review and they would be happy about it. I used a web site called trust a trader to chose a trader. I used this web site twice and both time I got absolutely rubbish traders. One time the trader I chose left with the money and also took my tiles with himself. I left a negative review for trust a trader. after 1-2 day it was deleted from the web site. Trust pilot ask for documentations not from them but only from me (Knowing that they never ask for any documentation for positive reviews). I send my user name and my password to prove that I have used them. They did not accept. After that, I send a screen shot of my emails to trust a trader they still refused to publish my reviews.

They are not genuine, they just want to earn money from businesses. Businesses subscribe to them, knowing that they mainly publish positive reviews without any proof, but they stop the majority of negative reviews. Therefore businesses come up with 4-5 stars in their web sites. Then businesses would be happy about their false 4-5 star reviews and they continue their subscription. They reluctantly probably publish 5-10% negative reviews to make it look genuine and legitimate.
This is the time for the government or authorities to produce a genuine, independent web site for reviewing companies without any financial beneficiary. A web site like trust pilot they are not independent or genuine they are only trying to make money.
If any company emailed you asking you to leave a review on the trust pilot please refuse to do so as they are there to make businesses look good. Try to use google review on google map, they never delete any negative reviews.

TrustPilot sales agents have on several occassions since 2009 tried to sell me their paid reviews and reputation management. I listen I ask questions and I realised I wanted such a service but knew it was flawed.

Since Mid 2016 after fake negative reviews were found about my company on various platforms I realised I was under attack. I managed to identify the competitor behind it and decided to research their reviews.

After flagging numerous suspicious reviews suddenly 35 TrustPilot reviewer accounts were suddenly closed and their positive reviews removal saw my competitors Trustscore drop from a very acceptible 9.2
to around 8.1

But trustpilot compliance see nothing suspicious ?

Was it TrustPilot themselves posting fake reviews or the competitor ?

Turns out it was both

Search Fields Data Recovery Scam

My name and my companies were attacked by Fields Associates Ltd posting fake forum comments and reviews in my name and my companies name, their operation manager was then paid to lie in an afgidavit to secure my name being attached to a High Court Injunction- During the delivery of the HCI by Fields caredfully selected process serving partners I was served the document but in the transaction had an "accident" that in the words of the Police Interviewed only witness to my injuries I should not have survived.

It damaged my neck, my spine, my life and my business.

I recovered, rebuilt and restored the life I had to then come under attack again. But this time I am countering them.

TrustPilot should identify all websites linked to the same company and should not allow loopholes that get real negative reviews removed and allows fake positive reviews to be used to enhance Trustscores Google Star Rating and all to lower google adwords cost per click.

I left a negative review about a
Company they are associated with eg playandwin.co.uk as that is coincidently the only site they gain good reviews on despite almost none elsewhere, my review was published
last night and then suspended this morning after playandwin came up with a classic claim that I am a troll, so I guess if you hold a valid negative opinion the. Your are a troll..
Also the site (Trustpilot) openly advertises negative reviews removed for a fee, a laughable joke of a site...

I posted a valid complaint mentioning only facts about a service provider on one of Trustpilot its European sites and the provider complained with Trustpilot saying that they never had a contractual relationship with me. However they had. I can just not provide a pdf file of that since they only sent emails about the contract and they even cancelled it by email.
This provider has an excessive high rating on Trustpilot, but I found a rare left over (only recent review) with the same complained as mine so I am not inventing anything. I sent all my correspondence to Trustpilot with this provider but they refuse to use it as evidence despite that it has full email headers.
They hid my bad review of this provider.
S I checked what Trustpilot does to generate revenue and it turns out that they have this provider as a customer, and most likely get revenue from them. I saw for example a subscription fee they charge of $595 but other fees are on request only.
So clearly Trustpilot is not an objective review site, but siding with the vendors and providers as it gets big money from them.
Don't bother to trust them then to post objective reviews. They seem to simply manipulate bad reviews away.

I am in complete agreement with all of the complaints. It would appear that it's all a scam, and I'm embarrassed to have fallen for it initially. They are nothing more than a "good reviews for hire" corporate tool disguised as being of benefit to consumers.

Based on my experience with them, there is no possible way that the company I complained about has only 1 negative review, and all the rest are supposedly 4 & 5 stars. I was very detailed in my review, and yet the company still claimed they had no record of me. I supplied all the verification I had, which fell (barely) under their accepted proof of purchase, and then they began stalling regarding my very tame but accurate language.

I suspect they will just keep sending me emails every few days telling me that some word still isn't acceptable, and I'm just supposed to grow weary of the process and let it go. But instead, I will keep tweaking the review and laugh at their transparent ploys, find other more honorable sites on which to post my original review, and now find as many sites to complain also about "Trust"-pilot's completely untrustworthy tactics.