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4.4 332 Reviews
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Trustpilot complaints 49

ComplaintsBoard
J
3:26 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company is obviously in the business of posting fake reviews for scam and rip-off companies. If you post a real 1 star review they will email you and say they need solid proof that you used the company or they won't post your review. And when you email them a copy of a Paid PayPal Invoice they email you back saying that's not good enough. That i...

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ComplaintsBoard
J
3:15 am EDT

Trustpilot the company took large sum for nothing

I won’t definitely suggest anyone to use the services of the company www.trustpilot.co.uk. They charge for two much sum, but in result they didn’t provide anything at all. Their services were terrible and unprofessional. They lie too much and tell untruth about their services and deals. They overcharged us for large sum and we have no proof and couldn’t return money back. Stay as far as possible from these people.

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D
2:43 pm EDT

Trustpilot they lie and scam

I won’t recommend anyone to use the website www.trustpilot.com. I spoke with the rep before I agreed to deal with them and it seemed that they were professional and intelligent, because they fooled me and stole large sum of money from me. But everything what they told me about the job and services were total blah-blah. People, avoid these people at all costs and don’t trust them, because they lie without batting an eyelash.

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N
6:52 am EST

Trustpilot all my posts were deleted

I wanted to post negative review on the website www.trustpilot.co.uk. I saw that one guy posted negative reviews about the companies and everything was ok. I several times tried to post it, but moderators simply deleted it. I sent several emails to the moderators and asked about it. But they haven’t replied and blocked me at all. The worst situation and better be careful if you decide to post something on this website.

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B
11:07 am EDT

Trustpilot my order hasn't been sent at all

I bought stunning dress from the website www.trustpilot.com. The website is real scam, ‘coz they got my payment and provided the confirmation info with the tracking number. I checked it, and it turned out that my order was still in the warehouse. I sent multiple emails to the seller and asked when they would send it, but no one replied. No idea what to do next. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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G
12:27 pm EDT

Trustpilot moderators removed my comment and didn't reply to my messages

I read news and comments on the website www.trustpilot.co.uk. But once I decided to post my review. I joined the website and posted the comment, but they immediately removed it. It was bad, but I wanted to warn other people. I tried to reach the moderators, but no one replied to my messages and emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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P
12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Trustpilot act like a spobsors puppet

Trustpilot requested i send them proof of purchase with WorldRemit
I had written a scathing review of WorldRemit which I will include after
My Review was deleted after WorldRemit accused me of not being a customer. To which Trustpilot had no hesitation in agreeing to.
Despite they already having received my Proof.
Ironically...but not surprisingly...WorldRemit are a paying customer of theirs. Unlike myself who is just a nobody and of no monetary value to them.
I have emailed my complaint to Trustpilot and have received virtually a blank email from them. So its obvious the mentality is...Ignore something long enough and it should go away ! HOW SAD !
I have not started doing a number on them yet and I have given them 30 hours to PLEASE EXPLAIN !
Then they might find that I DON'T GO AWAY EASILY !
IF YOU REQUIRE PROOF OF DEALINGS WITH THE ABOVE MENTIONED COMPANIES JUST EMAIL ME AND I WILL FORWARD THEM TO YOU
Thanks Paul

Here is the Review I posted:
To write all my issues with WorldRemit would make this posting as long as War and Peace. There are, however, some similarities to Tolstoys's book.
I am AT WAR with WorldRemit and i dont foresee any PEACE.

I have tried to contact these INVISIBLE people on many occasions to resolve a money transfer matter.

* NO RESPONSE TO EMAILS
* AN ANSWERING SERVICE FOR THEIR AUSTRALIAN NUMBER
* AN AUTO MATED ANSWERING SERVICE THAT SENDS YOU IN CIRCLES UNTIL YOU GET SO DIZZY YOU JUST HANG UP
* THEN THIS SERVICE SUGGESTS YOU SEND AN EMAIL TO WHICH YOU GET NO RESPONSE

This was my first experience with these people...definitely my last.!
I doubt this matter will ever be resolved.

MY ONE WORD OF ADVICE...STAY WELL CLEAR OF WORLDREMIT !
Maybe a name change is in order...Try...World REGRET...its more suited to the way they handle customers.

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D
6:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Trustpilot trustpilot pricing review b2b

In my opinion Trustpilot pricing for their b2b is a pure money extortion enterprise. Trustpilot own users have commented that Trustpilot is a breeding ground for negative reviews, which companies then must pay to respond to. It is a common knowledge that Trustpilot allows unscrupulous customers to lie & blackmail companies. See http://www.trustpilot.co.uk/review/www.trustpilot.co.uk . Trustpilot incorrectly ranks some of the most successful and reputable companies in the UK and around the world as "Very bad with unacceptable experience, unreasonable and rude conduct" – Example British Telecom, see http://www.trustpilot.co.uk/review/www.shop.bt.com

There are plenty of really reputable and genuine websites who are being silently blackmailed by Trustpilot to take up its paid service which is the only way to prevent fake and negative reviews. Trustpilot knows that customers are most likely to leave only negative reviews and this includes fake reviews especially from the competition. Reality is that very few happy users ever leave any kind of review. I have had 1st hand experience of all this as plenty of my clients are being targeted by this nasty money extortion venture and are asking me for advice. Trustpilot CEO Peter Holten Muhlmann should be arrested for fraud in my opinion and if its investors SEED Capital and Northzone really knew what’s going on I am sure they would have not invested in this scam. One can only hope that the authorities will take them down soon.

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K
K
khosro
, US
Oct 12, 2015 3:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

www.trustpilot.com I left a review about L.V car insurance and I included the words racist and liar.They removed the review as they said I could not use those words. I removed those words but they still would not publish my review. This is not an independent review site.

K
K
khosro
, US
Oct 10, 2015 2:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Trustpilot Quality & Compliance (Support)

Oct 9, 11:43

Dear khosro,

Thank you once again for getting back in touch with Trustpilot regarding your review of lv.com.

I understand that you have been in contact with one of our Support Agents regarding this matter.

As previously stated, on Trustpilot it is totally fine to be unsatisfied with your buying experience, and we also strongly believe that everybody should feel welcome on our site. However we don’t allow any potentially defamatory statements in reviews or company answers. In this instance I can confirm that the statements ''made me out to be a liar '' and '' I felt the agent at L.V was working for the other side or racist'' contravene our user guidelines.

The reason we have asked you to update your review to remove any potentially defamatory statements is because we are unable to look into the course of events and decide what is factually right or wrong in a review, and therefore we cannot allow accusations that may be inaccurate to feature on our profile.

Our Terms and Conditions state that Registered Users must not, and must not allow any third party to, publish UGC on the website which ''has sexist, political or racial character'' or is '' libelous or defamatory''

To read our user guidelines in full please follow the link provided below:
http://legal.trustpilot.com/user-guidelines

We therefore hope you will help us and especially the Trustpilot community by modifying your review, so it doesn’t contain any potentially defamatory statements.

Best regards and apologies for any further inconvenience caused.

ComplaintsBoard
J
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am not a person who will just moan and moan very easily about some thing bad. I always have tried the things specifically until the life runs out of me ie. I lose patenice. One such liar of a website is trustpilot, I thought anybody could get on it and write reviews but oh my god they only let good reviews on their website and write fake good review...

Read full review of Trustpilot and 40 comments

About Trustpilot

Trustpilot is a leading online review platform that provides a platform for consumers to share their experiences with businesses. The platform is designed to help consumers make informed decisions about the products and services they purchase by providing them with authentic and unbiased reviews from other customers.

Trustpilot has become a trusted source for online reviews due to its strict verification process, which ensures that all reviews are genuine and written by real customers. The platform also allows businesses to respond to reviews, which helps to build trust and transparency between businesses and consumers.

One of the key features of Trustpilot is its user-friendly interface, which makes it easy for consumers to find the information they need. The platform also offers a range of tools and features that help businesses to manage their online reputation and improve their customer service.

Trustpilot has a global reach, with over 120 million reviews of more than 529,000 businesses worldwide. The platform is used by consumers in over 100 countries, making it one of the most popular and influential review platforms on the internet.

Overall, Trustpilot is a valuable resource for consumers who want to make informed decisions about the products and services they purchase. It provides a platform for businesses to showcase their reputation and build trust with their customers, making it a win-win for both parties.

Trustpilot Customer Reviews Overview

Trustpilot is a leading online review platform that enables businesses to collect and showcase customer feedback. With over 120 million reviews and counting, Trustpilot has become a trusted source for consumers to make informed purchasing decisions.

One of the key benefits of Trustpilot is its transparency. All reviews are written by real customers, and businesses cannot edit or remove them. This ensures that the reviews are authentic and unbiased, giving consumers a true representation of the company's products and services.

Trustpilot also offers a range of features that make it easy for businesses to manage their online reputation. Companies can respond to reviews, track their ratings and performance, and even integrate Trustpilot reviews into their website and marketing materials.

Another advantage of Trustpilot is its global reach. The platform operates in over 100 countries and supports multiple languages, making it accessible to businesses and consumers around the world.

Overall, Trustpilot is a valuable resource for both businesses and consumers. Its commitment to transparency, authenticity, and global accessibility make it a trusted source for online reviews.
How to file a complaint about Trustpilot?

Here is a comprehensive guide on how to file a complaint or review about Trustpilot on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Trustpilot in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Trustpilot. Mention key areas, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint or review about Trustpilot on ComplaintsBoard.com.

Overview of Trustpilot complaint handling

Trustpilot reviews first appeared on Complaints Board on Jun 26, 2012. The latest review I signed a one year agreement for the Standard Plan was posted on Mar 20, 2024. The latest complaint I signed a one year agreement for the Standard Plan was resolved on Mar 20, 2024. Trustpilot has an average consumer rating of 1 stars from 332 reviews. Trustpilot has resolved 4 complaints.
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  1. Trustpilot contacts

  2. Trustpilot phone numbers
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    More phone numbers
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  4. Trustpilot headquarters
    3000 Lawrence Street, Suite 201, Denver, Colorado, 80205, United States
  5. Trustpilot social media
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