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1.7 285 Reviews

TruGreen Complaints Summary

53 Resolved
222 Unresolved
Our verdict: With TruGreen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TruGreen reviews & complaints 285

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D
5:26 pm EDT

TruGreen aeration and overseeding service

First part of September 2018 we had TruGreen come do our areation and over seedin. The individual that came out spent 23 minutes, only did half of our entire yard, failed to do the over seed and took fruit off our tree without our permission. I called the customer service number and was referred over to the local area manager. He talked a good line told me that he will get the money refunded and set up a new appointment for me to weeks later this is on 10 September. As of the date of this posting I still have not received the refund. He called me after I sent an email saying that I had lost faith and trust in the company and him. I told him to cancel the service and he still wanted to come out to weeks after and inspect my yard funny that he didn't want to come out immediately so he could see the actual work done.

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12:03 pm EDT

TruGreen lawn service

We have been TruGreen customers for 4-5 years, and the lawn has looked great up until this past season.
TruGreen has killed most of our lawn and charged us for treatments that we did not need!
Our yard has slowly been killed by application of the wrong treatments and/or lack of correct treatments, and each time a TruGreen person comes out they tell us a different story about what is wrong.

One Trugreen person tells us that we have brown patch, so they treat and charge for that. The next one says its just the heat of the summer. One even said the lawn looked fine. The next one said we had army worms. Then the story was we had grubs. Of course they treated for those and charged us. Another said we needed lime, but that' s part of our usual plan!

The TruGreen people we used to have, seemed to know what was going on, but now these kids you send, are clueless and seem to be experimenting with our lawn or just trying to put more treatments on to charge us more.

On top of all that, aeration and seeding was done in early Sept. when the weather was still above 90 degrees for weeks after the seeding. Despite hundreds of dollars I spent in watering, NO SEED HAS SPROUTED!

If you have a guarantee, then you better GET OUT HERE AND FIX MY LAWN.
I also want a refund for the brown patch treatments, the army worm treatments, the grub worm treatments. In addition, you need to aerate and seed my lawn the right way at the right time of year. If that seed doesn't take hold, you need to re-sod my yard!

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11:47 pm EDT

TruGreen lawn care service

We made a pre-payment in March 2018 for TruGreen's Lawncare plan covering the rest of the year. The plan included a Fall Slit Seeding. When we called in August to schedule our fall seeding we discovered that this part of the subscription was canceled without our knowledge. Nobody could tell us who had canceled nor did we receive any refund. After a lot of back and forth, a sales lady told us that they will reinstate the fall seeding to our plan at a higher price. We obviously did not agree. Eventually, she said "okay, we will just put it back in the plan". No apologies or anything was offered for the random cancellation.

To add further injury, after the fall seeding service was completed last week, we got a bill today charging for the service, which was already pre-paid back in March 2018. Looks like not only their service is poor but their accounting is screwed up as well.

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8:25 am EDT

TruGreen let my dog out of my yard!

I have been using True Green for at least a year now. Overall, I have no issues with the lawn service. However, A technician propped open my gate the other day to perform my lawn service and left it that way. Needless to say my large dog got out of my yard while I was not home and my 70 some year old Father-in-law had to tackle my dog in the front yard in order to catch him. Thank goodness the dog didn't get hit by a car! I called the company and they sounded concerned and said someone would call me but I have yet to hear from them...

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9:18 am EDT
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TruGreen terrible service

I have been with TruGreen for 3 years, and it seems that they are getting worse and worse every day. I have cameras around my house so I can see all the tech serviced my lawn. 3 times they skip my backyard and bills me for the whole property. I Kept callings customers service and ask to speak to the manager but no one called back. One times the service tech came and spot spray (I swear) several spot in the front yard and left.

I just wonder is upper management read these complaints and do any about it? My house area are in Dacula, Georgia.

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11:47 am EDT
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TruGreen lying

I was with TruGreen from 16 August to 23 August 2018. I prepaid $367 for an entire year. It took them several days to send someone out to treat the lawn. I was lied to when they said they'd text me the day before coming, they never did.

He did come out "treat" and said I had "dallisgrass" and it could only be treated by his supervisor. So he gave me the email of his supervisor. I promptly emailed him and never received a call or email reply. Still haven't.

They said it takes 24 to 48 hours for a "supervisor" to call. Never received one. So on 22 August I received a text at 0600 (after telling them I never received the first one) that someone was coming and he would be here between 0600 and 0800. So I waited and sat by the window. I never saw anyone come by and have cameras to prove it. I was astonished when I received a text at 0800 saying they had treated my yard! And it was by the SAME guy who did the first treatment, I was told ONLY a supervisor could do it.

Needless to say no one came by so I was lied to again. I tried for an entire day to contact a supervisor or corporate, all I got was hung up on and lied to.

So yesterday I told them I wanted to quit and receive a refund. They tell me it takes 7-10 days, so now I have to wait. In the meantime today I sent a cease and desist letter to them through my attorney that anyone from their company who sets foot on my property would be arrested. This is after I spent last night researching this company, I was dismayed at just how MANY bad reviews they have, there is even a separate site for complaints against them.

I stupidly went with them without reading reviews because I have two neighbors who use them and they never mentioned anything amiss. I will never trust them, they lied to me dozens of times, they're customer service is downright hostile, and now I have no idea if I will receive my money back. Then I will have to contact my bank to change my account number so they can't charge me more fees as I saw in some complaints against them.

PLEASE AVOID this company!

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7:13 pm EDT

TruGreen lawn care

I have had trugreen for many years but this is the last service I will ever have with them. My lawn has never looked this bad and they claim its water grass and they say its beause we had rain and they know we have it! Why do we have it and not my next door neighbors or the one next to them... Hhhmmm maybe because they don't use trugreen.. We have crab grass and nut sage/water grass. They don't need to come until their next treatment 8 days from now.

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8:46 am EDT
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TruGreen poor service

This is my first time signing up for TruGreen, I was looking forward to having green grass and a beautiful lawn. The first three service guys were able to preform the service, but the second two service guys were not able to preform the service, claiming that my gate was locked. They didn't bother to knock on the door or call.
I called the customer service line and the lady was not helpful at all. She stated that there's nothing that they can do - she will only note my account. I asked to speak to a manager, she refuse to transfer me to a manager and hung up on me.
I am beyond disappointed at TruGreen for their poor service and treating their customers like this.
Time to look for a new lawn care company.

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8:32 am EDT

TruGreen lawn and shrub service

For three years I contracted with TruGreen to provide shrub and lawn care. I have dead shrubs and dead grass, bald patches and never a word from this service provider. They just come, spray and leave. I called to complain about my dissatisfaction and that they did not provide the yard care they promised. I told them to immediately cancel the service and to bill me no more. Since that time I have received probably two dozen harassing phone calls demanding payment and today I received a letter from a collection agency!

DO NOT USE THIS COMPANY. They WILL NOT DO WHAT THEY PROMISE. BY THE TIME YOU FIGURE OUT THEY WOULD HAVE MILKED YOU FOR THOUSANDS OF DOLLARS!

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2:35 pm EDT

TruGreen lawn service

I fell for it again. Last year my lawn, which was being treated by TRU-GREEN, was affected by a fungus and damaged throughout. I was under the impression I was paying them to keep my lawn GREEN. I called to report the issue and they said it was brown patch fungus and they did not treat for it, so I fired them. They continued to solicit my services by phone for some time after that and each time I mentioned the experience I had and finally I agreed to meet with their supervisor. He assured me they could do a better job so I signed up again. Fast forward to last week in which I called to report brown spots again. They said someone would call me within two days. I have yet to hear from anyone. Tech assures me he reported this on his last visit but did not have fungicide on his truck. Still no one else came still no calls.

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7:04 pm EDT

TruGreen deltagard pcp28791 - application in error??? toxic to my dogs

TruGreen applied an insecticide to my lawn today. I did not order this service. It was intented for my neighbours. The manufacturers label indicates this is harmful to children and pets and they should not be permitted on the lawn until fully absorbed. I have a dog and am very concerned with the possibility of poisoning. I called the Edmonton office and finally reach a manager Brian Robins, who assures me there are no issues and my pet will not be affected. Seriously - who can these statement be even vaguely true when the label on the product made by Bayer says quite the contrary. This is the 2nd time my yard has been serviced in error. Last year was fertilizer and this year an insecticide. I need someone to give me a response in writing assuring me that this will have absolutely no negative effect on my pets and/or any children that might be on the lawn. I want to know how this keeps happening and I want to know what is being done to address this issue. I intend to file a complaints with the Better Business Bureau and all state and provincial regulator bodies if I do not get a prompt and satisfactory response in writing addressing all concerns.

Regards

Debbie Bilowus
Spruce Grove, AB, Canada
[protected]

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3:08 pm EDT

TruGreen all services

Today I was my service was canceled for a 5 th time in the past five months. I've spoke with someone from corporate office in regards to the manager Jason who services the Brookshire/Pattison area . Today I watched the services guys come to my property, sit in the vehicle and then drive off. This is not the first time that I've witnessed techs come to my property and do nothing. I need to have someone contact me at [protected] in regards to this. At this point I want all of my services cancelled and a full refund returned to me. TruGreen has been the absolute WORSE company I've ever dealt with.

Mr. Kem Chatfield

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8:10 pm EDT

TruGreen they destroyed my lawn

We hired TruGreen to help our new lawn (seeded last spring) get a good start this season. We purchased one of the most extensive and expensive service packages they offer. Our lawn has turned more and more brownish/yellow as the season has progressed. The soil has gotten slimy and hard. There are patches of completely dead grass throughout. We have spent so much time on the phone.. trying to reach customer service or managers, etc. They are very hard to reach. When we get through, the reps are very polite. The techs that have come out are mannerly but, obviously, that hasn't helped our lawn at all. We are thoroughly dissatisfied with what has been done.. Definitely more harm than good, as everything actually looked much better before they set foot in our yard. We are currently attempting to get a total refund. We would discourage anyone from purchasing any type of lawn care from this company.

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1:28 pm EDT

TruGreen lawn service

I have never written a review before so please bare with me. I made a big mistake, and I would love for somebody to learn from what I did. I was taken in by the great pictures of green grass on the TruGreen web site and the low first time treatment price. I paid up; they came out, and they seemed nice enough. They put something or other on the lawn...a treatment tailored to this time of year (late spring). I don't have a big yard, maybe 50 feet by 25 feet. In about a week after they came the yard developed brown spots - dead grass, about 5 places in all. I called them to come out and see what effect the treatment had had. They readily admitted a mistake had been made, and could not be corrected until fall when I would have to aerate and over-seed. What happened to me was bad enough, but the poison they used had a very negative effect on my neighbor's garden. All and all it was a terrible experience. I have done some research since it happened. Stay away from companies like TruGreen. Check google. You will find people that will tell you all you need do is aerate, over seed and water. With the money I'm going to save you you can take me to dinner.

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Annie Campbell-St Jean
, US
Jul 07, 2018 8:36 pm EDT

this has also happened to us.. lawn is struggling after TruGreen's services.. Clearly someone has sabotaged their chemicals or the company is just a total rip off.. Not sure what to think except that we shelled out a lot of money to see our lawn and the soil be slowly but surely destroyed right before our eyes.

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1:23 am EDT
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TruGreen service

Oh you should see mine, it's horrible and burnt completely, they came out to see it and admitted they did do it by applying too much product. When I called them and spoke with Adelaide 3 times, she said the supervisor would call me and still waiting after 2 months, of course I fired them so they are ignoring me. True green is the worst company ever.

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10:44 am EDT

TruGreen lawn care or lack of

Just as many others have said you end up disappointed. Tried them two different times with the same results. Worse lawn I ever had! They say we'll send someone out to rectify yet nothing ever changes. Got a burnt lawn one time and I was told they didn't know why. I brought it up again and was told they changed chemicals. Truth? When you want to cancel they want to offer discounts. How about offer me that price from the get go! What good is a discount if the product is no good? They won't leave you alone once you cancel. Stay away

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12:07 pm EDT
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TruGreen customer service, services provided

Where do I begin to complain about the service offered in Council Bluffs, IA? BAD! They don't follow through with promises to return calls, they are to call before coming, often times just show up and show up on days when instructed not to come due to conflict with other services. Don't put out signs they've been there. They took the business from Struyk Turf and our Townhome Association was never notified. DO NOT HIRE THIS COMPANY! Weeds everywhere in yards

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4:28 pm EDT

TruGreen lawn

I am deployed with the U.S. military in Afghanistan and contracted with True-Green to provide lawn care. As I am not home to collect my mail, I elected for direct bill and trusted TG to provide services such as weed control. I finally went home on a quick R&R at the end of July and found that my yard is permeated with weeds. I have called TG 9 and requesting a supervisor contact me and evaluate the yard and I have received no follow-up from TG. The only person I speak with is someone from their bill collections department when they call to check on the payment. I have stopped paying TG and their collection department is call me for payment.

If anyone has a recommendation as to a number I can call to reach someone at TG that will look into this matter, please assist. I will add photo soon.

Thanks for your grace.

I can be reached at [protected]@aol.com

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4:31 pm EDT

TruGreen lawn care and pest control

I started lawn care and pest control services in Spring, 2017. I had lots of weeds and bare spots in both front and back yards. I also had lots of ants in the yards and when the salesrep mentioned pest control service, I added that to my services. Within a week or so the services started and each time I had service I made sure to be at home and talk to the service person. After a couple of service calls I asked the weed control guy why my weeds were still here and multiplying along with all the bare spots on the lawn. He told me that the weeds had a waxy coating on the weeds and the most that would happen is a browning on the edges. He also told me that the bare spots needed grass seed and watering so that new grass would grow. I told him that the sales rep said that seeding wasn't needed. The service product would allow for the grass to grow and spread all over the lawn. Now I'm told that isn't the case. In other words bare spots and weeds are still all over my lawn. The same with the pest control. After several treatments for ants I continue to fight ants in the yard. I was told by the sales rep that if I needed a revisit before my regular service for either weeds or ants all I had to do was call customer service. I did just that for pest control, and customer service did take my order for a revisit. That was as far as the revisit went. Nothing happened until the date of my regular service even though I did call another time asking when the pest control person would be out. I have also called to talk to a manager about the service. Again promises but nothing changed. On September 26, 2017 I finally cancelled my services. I have more weeds, bare spots, and ants than I did before Trugreen service started but I have a lot less money in my bank account. My advice is to go elsewhere. I trusted this well known company and they failed big time.

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2:22 pm EDT

TruGreen lawn markers

When your personnel complete their work they usually leave yellow signs in the lawn warning to not use the lawn for 24 hours. These signs have a space to list the date. This space is never filled in. This morning my lawn mowing man arrived about 1/2 hour after your man left. Not knowing when the signs were posted, he started removing them. I stopped him. If I was not home the signs would have been useless. Why are the dates not filled in?

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Update by gunner jim
Sep 18, 2017 2:23 pm EDT

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TruGreen Customer Reviews Overview

TruGreen is a leading provider of lawn care services in the United States. The company has received numerous positive reviews from satisfied customers. TruGreen's lawn care experts are highly trained and knowledgeable, and they use the latest technology and techniques to ensure that customers' lawns are healthy and beautiful.

Customers have praised TruGreen for its excellent customer service, professionalism, and attention to detail. The company's lawn care experts are friendly and courteous, and they take the time to explain the services they are providing and answer any questions customers may have.

TruGreen's lawn care services are also highly effective. Customers have reported significant improvements in the health and appearance of their lawns after using TruGreen's services. The company uses a variety of treatments and techniques to address common lawn problems such as weeds, pests, and diseases.

In addition to its lawn care services, TruGreen also offers tree and shrub care services. Customers have praised the company for its expertise in this area, as well as its ability to identify and address issues with trees and shrubs.

Overall, TruGreen has received overwhelmingly positive reviews from customers. The company's commitment to customer service, professionalism, and effective lawn care services has earned it a reputation as one of the top lawn care providers in the United States.

TruGreen In-depth Review

Overview: TruGreen is a leading provider of lawn care and maintenance services in the industry. With a rich company history and background, TruGreen has established itself as a trusted name in the field.

Service Offerings: TruGreen offers a comprehensive range of services to cater to all lawn care needs. From basic lawn care and maintenance programs to specialized services like tree and shrub care and pest control, TruGreen has a solution for every customer.

Pricing and Packages: TruGreen provides transparent pricing structures, ensuring customers know exactly what they are paying for. With different packages and plans available, customers can choose the one that best fits their needs and budget, without any hidden fees.

Customer Experience: TruGreen prioritizes customer satisfaction by offering easy appointment scheduling and availability. Their customer service team is known for their responsiveness and professionalism, ensuring a smooth and hassle-free experience for customers.

Quality of Work: TruGreen's lawn care and maintenance services are of the highest quality. Their treatments are effective, delivering impressive results. TruGreen also takes pride in using environmentally friendly practices and products, ensuring the health and sustainability of lawns.

Expertise and Certifications: TruGreen's technicians are highly qualified and certified in their field. The company invests in ongoing training and education programs for its employees, ensuring they stay up-to-date with the latest lawn care techniques and solutions.

Customer Reviews and Testimonials: TruGreen has received positive feedback from numerous satisfied customers. With an overall high rating, customers appreciate the quality of service and professionalism provided by TruGreen. Common themes include the effectiveness of treatments and the expertise of the technicians.

Environmental Responsibility: TruGreen is committed to environmentally responsible practices. They use organic and eco-friendly products, and actively work towards conserving water and reducing waste, ensuring a greener and healthier environment.

Warranty and Guarantee: TruGreen offers warranties and guarantees to provide peace of mind to customers. The coverage and duration of the warranty are clearly outlined, and the process for filing a claim or requesting a refund is straightforward.

Online Resources and Education: TruGreen provides valuable educational resources and tips on their website. Customers can access blog articles, videos, and guides related to lawn care and maintenance, enhancing their knowledge and understanding of the subject.

Comparison to Competitors: TruGreen stands out from its competitors with its comprehensive services, transparent pricing, and exceptional customer experience. While every company has its strengths and weaknesses, TruGreen consistently delivers high-quality service and customer satisfaction.

Overall Recommendation: TruGreen is highly recommended for those seeking top-notch lawn care and maintenance services. With their expertise, commitment to the environment, and positive customer reviews, TruGreen is a reliable choice for all lawn care needs.

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Phone numbers

+1 (800) 464-0171 +1 (800) 458-4186 More phone numbers

Website

www.trugreen.com

Most discussed TruGreen complaints

do not keep promises!
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