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TruGreen / lawn care service

1 United States
Contact information:

We made a pre-payment in March 2018 for TruGreen's Lawncare plan covering the rest of the year. The plan included a Fall Slit Seeding. When we called in August to schedule our fall seeding we discovered that this part of the subscription was canceled without our knowledge. Nobody could tell us who had canceled nor did we receive any refund. After a lot of back and forth, a sales lady told us that they will reinstate the fall seeding to our plan at a higher price. We obviously did not agree. Eventually, she said "okay, we will just put it back in the plan". No apologies or anything was offered for the random cancellation.

To add further injury, after the fall seeding service was completed last week, we got a bill today charging for the service, which was already pre-paid back in March 2018. Looks like not only their service is poor but their accounting is screwed up as well.

Sep 20, 2018

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