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The good, the bad, and the ugly - discover what customers are saying about True.com

Welcome to our customer reviews and complaints page for True.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with True.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used True.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with True.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with True.com. Your feedback is an important part of our community and will help others make informed decisions.

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3:24 pm EST
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True.com Deceptive Practices & Poor Customer Service

True.com is by far the worst internet dating experience I've ever had. It is a complete scam! Stay Away! They send you automated winks to pump you up and keep you going. They send you automated emails with the same intention. I'm not really sure if any actual human viewed my profile and actually contacted me. I also doubt if any of my communications were taken seriously by the people I sent them to because they are also getting the automated winks and emails and eventually you stop taking them seriously. On top of this, they tricked me to sign-up by advertising they were a christian dating service and in reality, they were no different than any other service. With the emphasis on "christian dating", I would expect more disgression and filtering and higher quality. It was terrible.

I also feel completely tricked and cheated too: I'll start by saying, yes - I failed to cancel within the 7 day free trial - I called 2 days late. That said, they wanted to hold a gun to my head and charge me a full $65 since I tripped into the first full month 2 days. After a lot of arguing with a robotic, pre-programmed "floor manager", she refunded $45 of the $65 but I still got dinged $20 for a completely useless "free 7 day trial".

Never, ever sign-up with True.com - of the 4-6 dating sites I've tried, this is by far the lowest quality and is definitely a scam. Beware!

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Duh!Duh!
fdfdsa, US
Mar 08, 2010 1:39 pm EST

I would have cancelled within 1 day if it was that bad. I have a free trial with Free Credit Report.com, if I don't cancel in time and get billed, I'll suck it up. It's MY fault.

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FistfulOfHollers
Dallas, US
Feb 10, 2010 4:09 pm EST

You should call their Customer Service number back and ask to speak to a supervisor at ext. 6467 and they should be able to help you resolve it.

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10:06 am EDT
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It's 3:00 a.m. 9/20/07 and I paying a credit card bill online, when lo and behold, an unauthorized transaction has taken place on 9/10/07 for $53.29 and another unauthorized transaction on 9/14/07 for $10.18. Who is the perpetrator? True.com! I successfully cancelled my membership on 2/2/07. The site was not working for me, no problems when I cancelled...

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10:31 am EDT
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True.com Bad service

rue.com claimed to be giving me a free 7-day trial period. When I went online ond day 5 to cancel and clicked on this link: To cancel your subscription CLICK HERE.
I was redirected to another page, and clicked on another link, ( No, Cancel my membership ) thinking that I had cancelled. I continued to receive emails, and on the 10th day, went back online to cancel again. After going through the process again, and getting to the final page, I read through the whole paragraph about how they were dissapointed to see me go, etc. It was then that I realized that at the end of the paragraph, in smaller font, there was a statement that I would actually need to call to cancel. After calling and speaking to a representative and a manager, I was told that I would be charged 49.99, because I called 2 days too late. I was very dissapointed with the deceptive links, and feel cheated.

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10:33 am EST
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True.com Unauthorized charges

I used True.com only on the free trials, and I would usually get it called in before they charge my card. Well this past time I got real sick and my trial had ended and I never got them called in, I mean who thinks of that when they are sick? Well they charged me the $49.99 and well that was my rent money they took out of. I called and complained about how they took money out of my account, and I wasn't able to call in to cancel before my trial period ended. I told them I was pissed off, and wanted my money back that is my rent they took out they are getting ready to put a single mother with small children out on the street. I got them although still hesitant to do so to refund half of what they took out, but they absolutely refused to refund the whole thing. Because they do not have a refund policy. Well I got the half back and told them to never send me anything ever again, they have lost a customer forever, and if they do proceed to contact me further I will file a claim on them for harassment. They have not sent me anything since this incident, not even a invite for anything. I do not recommend using this site, they do not wish to help you out, like others have said they prey on the single and lonely.

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Domino863
Roseville, US
Aug 05, 2009 1:38 pm EDT

Beware beware! Somehow they got a hold of my credit card number and charged me for service. I have never visited true.com or signed up for an account with these scammers. Beware! Check credit card for unauthorized charges every day!

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LUIS FUENTES
Newark, US
Dec 25, 2009 9:38 pm EST

OK MY NAME IS LUIS FUENTES AND I USE TRUE.COM, AND I REMEMBER I USE A FREE TRIAL, AND THEN I NEVER HEARE NOTHING HABAUT SHARCH MY CARD BECAUSE TRUE.COM HAVE A PROMOTION FOR FREE, AND THEN THRUE.COM TAKE MY MONEY AND TODAY I NEED TO PAY MY BILL AND I CALL MY CARD AND I DONT HAVE MONEY TO PAY MY RENT, AND TRUE.COM TAKE OLD MY MONEY, $49.99+$4.99 +$9.98, AND LETME WITH NO MONEY FOR MY BILL, NOU MY FAMILY IS MAD BECAUSE I DONT HAVE THE MONEY TO PAY BILL, AND I NEVER TALK AT TRUE.COM TO TAKE MY MONEY THE MY ACCAUNT, AND I AM REALY MAD BECAUSE I DONT LIKE THE PEOPLE PLAY WITH MY MONEY, AND THE DAY I HEARE ABAUT THIS MAIL I REMEMBER IS FOR FREE, AND THEN TODAY HE TAKE MY MONEY, I REMEMBER CHECK THE MEMBER SHIP AND I SEE THE PROMOTION FOR $49.99, AND I NEVER TAKE THE PROMOTION AND NOU I NEVER GO TO TALK TO MY FRIENDS TO USE TRUE.COM AND I NEVER GO TO USE AGAING AND I NEVER WANT TO HEART THE TRUE .COM AGAING AND NEVER WANT RESIVE NO MAIL AGAING

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:57 pm EST

ok i want my money back and i never want to you to text me back with nothing and i dont want to recive no moare promotion never againg and you gitme a promotion i will go to cort for arasment and i will go and nou i want the money back and i dont want excuse because i never talk to take my money and i need my money for pay my rent and my bill because i dont want to live my family because you and you take my money and i never talk you to take my card and take no money and i want back and i never heare the you gays and you never go to heare my namer never againg. nou i need my money and then go to start never heare my name and never againg i dont want to heare againg no moare promotion never againg.because you dont respect my privacid and ok its to late only i want my money back and i dont queare hou much you want to return back only i want my money back and never go to hear my name and i never go to talk to my friends and i never go to talk to them to never go to true.com because old the time is problem and no working for nothing never use this name and never go to this mail ok.

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:38 pm EST

ok i want my money back

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:37 pm EST

i am taller to play with that i want my money

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:36 pm EST

i need my money because i never talk to nou bary to take the money

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:35 pm EST

ok i want my money back i am really mad

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:34 pm EST

ok i want my money because i never talk the money

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:31 pm EST

i am mad because i dont talk the money

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LUIS FUENTES
Newark, US
Dec 25, 2009 8:28 pm EST

ok with that i want my money back i neded and i never talk to take my money

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5:18 pm EST
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True.com RICO Claims

In the class action lawsuit filed against Irving-based online matchmaking giant True.com, plaintiff's counsel has moved to add RICO claims to the lawsuit. The following excerpt is from the attached motion to amend the complaint:

Specifically, the First Amended Complaint alleges a claim under the Racketeer Influenced Corrupt Organizations Act, 18 U.S.C. §§ [protected] ("RICO"). The First Amended Complaint alleges that defendant True Beginnings LLC ("True") committed wire fraud and bank fraud—which are "predicate acts" under RICO—in two ways: (1) through its "auto subscription" function, by submitting Visa and MasterCard charges to financial institutions when the holders of the Visa and MasterCard accounts (namely, True's ex-subscribers) had not authorized those charges; and (2) by engaging in a scheme to defraud Visa and MasterCard by artificially increasing the number of monthly Visa and MasterCard charges, and thus artificially reducing its "chargeback ratio, " through the use of reloadable "gift cards" purchased in the names of True's top executives and their spouses.

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xsf
Phoenix, US
Mar 30, 2011 9:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am glad I checked this out before subscribing. At this point I completed a profile for free, but did not sign up for anything, not even the free trial. But that was only 3 weeks ago and I have received over 100 emails that say so-and-so is interested in you or so-and-so winked, etc. With so many emails, it became obvious that these are phoney and computer-generated because there are just 5 different varieties and they repeat themselves, just changing the name of the girl. I have kept these emails if anyone needs them to take legal action. Thank you for saving me a huge hassle!

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jeff leopard
Chino, US
Nov 12, 2009 6:42 pm EST

I also had never even heard of true.com when I was charged. When I called the credit card company they informed me that I had been charged for the previous two months also. Their needs to be a class action lawsuit to stop these people! And again why are they still in business
Jeff Leopard

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Clara Bell
West Bend, US
Mar 26, 2009 1:50 pm EDT

These crooks have repeatedly attempted to charge my credit card even though I never even heard of them. Had to cancel my credit card and they are AGAIN be investigated.

WHY ARE THEY STILL IN BUSINESS?

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5:16 pm EST
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True.com Deceptive Trade Practices

The United State District Court for the Northern District of Texas (Dallas) has ruled a class action lawsuit against Irving-based Internet dating service True.com can proceed.

In an order signed on December 3, 2008, Judge David C. Godbey denied True.com's motion for summary judgment on Thomas Wong's class action lawsuit for (1) violation of the Texas Deceptive Trade Practices Act, (2) unjust enrichment, (3) money had and received, and (4) breach of contract. The order in Thomas Wong v. TrueBeginnings, LLC, Case No. 3:07-cv-01244-N is attached. Internet dating service giant True.com was started by Dallas entrepreneur Herb Vest.

Plaintiff's attorney is Jon G. Shepherd, Alston & Bird LLP, 220 Ross Avenue, Suite 4650W, Dallas Texas, [protected].

Defense counsel is Gary D. Eisenstat and John M. Barcus, Figari & Davenport, 3400 Bank of America Plaza, 901 Main Street, LB 125, Dallas Texas, [protected].

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12:00 am EST

True.com False billing after cancellation

I sent True.com several emails to cancel trial membership and for a full refund and was never sent a reply. Then again this month they charged by card again. When I called them they said you must call to cancell and were unwilling to give any refund. I have contacted my bank to reverse charges hopefully.

Something must be done to safeguard others from this company.

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Emirnee
, US
May 03, 2011 4:26 pm EDT

Claim to give you a three days free trial, was not interested so I have canceled it a few hours later, then charge you account for some $50.00, after 4 days still waiting for my refund.

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Ralph Vice
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Apr 25, 2007 12:00 am EDT

True.com have billed me 2 months in a row and I have contested first charge to credit card company. I will now have to get a new number to stop this.

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Dave3652976`
West Chester, US
Feb 25, 2013 6:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wanted a refund from true.com
they just tell me to finish my remaining mounths.
This site is a BIG waste of time and money
All they care about is the easiest way to make $,
They Don't care about who they should care about...YOU THE MEMBER!
They don't even send You potential matches, like match.com
And i never heard from women I sent wink's/email's to,
Im stating to question if this site is for real, It's probably not.
I had to recently cancel my debit card, Cause THEY sold my card info, and I know it was them, cause they were the last ones to take money out of my account to feed theire's
STAY AWAY FROM THIS SITE!

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12:00 am EST

True.com Stealing money and spamming email!

True.com buyer beware these people will steal your money and fill your email with fake spam. Cancel after trial? If you click on there spam they will reinstate your canceled trial account and hope you don't see the 49.99 charge on your credit card. If not they will bill you every month till you catch it. A refund? Don't make me laugh-you lose. This web site needs to be shut down. PLEASE DON"T USE THIS SERVICE THESE PEOPLE WILL STEAL YOUR MONEY AND LAUGH ABOUT IT. THEY ARE SCAMMERS OF A THE LOWEST KIND. GOOGLE TRUE.COM RIPOFF.

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Ana956
Queensbury, US
Jul 19, 2009 11:08 am EDT

I have not given my Credit Card but I put my profile up to check out the site. I loved it at first w/ all the response and really cute and sussesful guys...To good to be true? YES...I received computer generated messages and winks...2 of my guys were in Nigeria on buisness? Also they have sent out my profile w/ a bogus message and then some poor guy that I am not interested in gets in touch w/ me thinking I am interested. It is heart breaking thinking you found someone you want to communicate and meet just to find out he has no idea you exist. Sad...

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ricardo guice
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Mar 24, 2007 7:50 am EDT

True.com STOLE MY MONEY! True.com debited my account with out my knowledge after I cancelled the service. True.com is a scam. Do not use this service or you will regret it. True.com caused an overdraft in my account and caused me overdraft fees over $300.00. They caused me a serious setback. Do not use this service or one day you will be sorry.

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12:00 am EDT
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The only True thing about True, is the dedication they have to deceive the public and take advantage of them. Canceling, does Not work, you will be billed, month after month, the only way to prevent this is to change your credit card number. They are far more dangerous than any telemarketer, or scam artist, because the use loophole's in the the law to...

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