Menu
TeleCheck Services
TeleCheck Services Customer Service Phone, Email, Contacts

TeleCheck Services
reviews & complaints

www.telecheck.com
www.telecheck.com

Learn how the rating is calculated

2.8 98 Reviews

TeleCheck Services Complaints Summary

43 Resolved
55 Unresolved
Our verdict: Dealing with TeleCheck Services, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for TeleCheck Services has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of TeleCheck Services. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TeleCheck Services reviews & complaints 98

Sort by:

Newest TeleCheck Services reviews & complaints

ComplaintsBoard
B
9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeleCheck Services check refusal for payment

I wrote a check for repairs to my auto for $361.60. Telecheck refused my check and the merchant would not take it, which I can understand the merchant's position. I called telecheck and the refusal was not due to account balance but because I was not registered with them and the check was for a large amount. I asked for information about maximum amount to be on a check and being registered with them. I could not be given that information as each check is on an individual basis.
This is so outrageous and embarassing. You are denied but can not do anything about it for future use. I have written checks to Walmart for higher amounts.
This has caused the merchant to lose a customer and I know others who will not patronize this repair shop because of the same experience. I will not do business with anyone who has this Telecheck crap.
I totally understand protection against fraud and bad checks, but this is outrageous!
I certainly had funds for the check or I would not have written it, but that was not checked. I was told the check did not meet their guidlines, but again could not be explained to me.

Read full review of TeleCheck Services
Hide full review
ComplaintsBoard
H
6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TeleCheck Services - declined check

In 2008 I go to Walmart and write a check, the check was declined by telecheck, so I go to the parking lot and call their 800 number. I was informed that there was a problem with the system, but I could go back to Walmart and the check would be honored. I did not go to Walmart, but to another grocery store and the check was honored. A few weeks later...

View 0 more photos
Read full review of TeleCheck Services and 6 comments
ComplaintsBoard
A
3:07 pm EDT

TeleCheck Services Worst experience ever

I never heard of Telecheck until today. I don’t usually write checks, from the checkbook I was using, in stores. Today I wrote 2. The first one, presented at Wal-Mart in Manville, was accepted. The second, presented at K-Mart in Somerset was denied. I didn’t even know a check could be denied.

My purchase totalled approx. $240.00, I had $7000.00 in the account, I had all the proper identification, but it was no good. I was furious. I called Telecheck, while still standing at the checkout, in order to rectify the problem. Afer much hassle and much waiting I finally reached a real person.

She explained that my check had been denied because my check numbers were out of sequence. That’s right. Somehow I had accidentally skipped a check, and went back to it today. My check was denied because I had written out check # 1404 AFTER I had written check # 1407, and that put the transaction at high risk for fraud. I explained that there was no fraud, it was my account, in my name, with plenty of money in it, and that I had the proper photo ID, so how could there be a fraud? Unbelievable.

I asked that the next check that I write be approved, because I had a basket full of merchandise that I needed to pay for, and she couldn’t guarantee that the 2nd one would be accepted – and it wasn’t! Unfortunately it is a holiday weekend so I have to be patient, but I can’t wait to get to my bank on Tuesday and see what they have to say about this. I will be requesting a debit card for this account to use in the future, and I will be advising retailers from now on that when they say “Yes, we accept checks”, that they should also add “IF Telecheck decides to approve it, but you won’t know whether they will or won’t until after you’ve done all your shopping.”

From what I’ve read online in just the past ½ hour, I realize that this is becoming a common problem with Telecheck. There are tons of complaints about them. It’s just another case of yet another company/agency playing God with people’s lives and people’s reputations. Unfortunately, I’m sure things will only get worse.

Read full review of TeleCheck Services and 1 comment
Hide full review
1 comment
Add a comment
M
M
marybaygents
Lansing, US
Sep 02, 2014 1:52 pm EDT

we went to kmart to get my daughter a birthday gift and some odds and ends 200.18 was the amount denied check i was embaressed and angry we called telecheck number given couldn't give us info because it was a holiday weekend i got through to someone after a two hour of research via Internet they said it was denied because i had a check two week prior that had to be reposted that's has been paid and cleared our bank and we did not have history writing checks at Kmart so we now are consisdered new customers and have to reastablish a relationship with them ( telacheck ) so we had to wait 7/10 days for it to clear from the date check reposted ok fine i waited the amount of time called and was told no negative report and my account was clear with them so we went to our local food store wrote a check for 37.09 and guess what denied we called telalcheck now say we have to wait an additional 7/10 days to be lifted and to keep writting small checks to build a relationship with them what? we cant build a relationship with them if they wont let our checks thru its our money its not there's who are they to decide when and where we can shop isent that what our banks for ridiculous they don't publish who they represent so we cant even boycott them my husband is swearing off teleacheck all together they are horrible at trying t process anything and rude to boot not to mention they out source to india or somewhere we are honest people my husband pays taxes and works hard to earn his money why can they dictate when its ok or not to approve a check consumer and companys beware we will most likly not shop at the store again they have lost our weekly purchase trip family of 5 grocery budget due to letting telacheck run things for them because my husband wont go back becuase of it

ComplaintsBoard
O
2:40 pm EDT

TeleCheck Services denied my check even though no negative history existed

I was denied a check at Office Depot When I called to find out why its because I wrote a check for over 700 and that seemed like a big amount to them. Never bounced a check since the account was opened the check was in the 14, 000.00.

The explanation for the denial was factors that they could not explain. Do not write a check for nearly 7 seven days

The read from a script for 15 minutes explained and apologized but had no supervisor and could not explain why.

At no time could she tell me why the check was denied.

Read full review of TeleCheck Services and 2 comments
Hide full review
2 comments
Add a comment
S
S
Screw You Wal-Mart & Telecheck
Turners Station, US
May 15, 2011 5:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That is just awful & seriously Telecheck is one screwed up outfit. Apparently their shutting people down left & right, even though some might be like you & me whom even Telecheck themselves will agree a negative history has never existed. How can they have no records of any negative balance, yet still have the system set to screw us over?

S
S
sammibug
Lanham, US
Aug 07, 2010 11:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Telecheck doesn't care whether you have funds in your bank or not. While you're waiting for your check to clear, you could withdraw that money in the meantime. Plus, Telecheck makes money off your check bouncing, and they automatically run your check through again, and if it bounces again, another fee. Your account is in good standing once the bounced check finally clears and they've collected all their fees.
The need to stop having computers calculating whose checks they will or will not accept and let a person assess it, because Telecheck can't even give a logical answer as to why your check was denied because their computer system denied it based on some "statistical formula."

ComplaintsBoard
F
11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeleCheck Services Unfair Practices

I am writing this letter in complaint as a purchase of mine, with payment from my checking account having well more than the sufficient funds for the amount of my purchase was denied based on information from this company. I do not see how it is possible for ya third party to block access to my money and prevent a purchase that I would like to make. I tried to phone Telecheck to immediately resolve this issue but was only able to reach an automated service which then disconnected me when there was no check number to be given (one was not required for the purchase). I have made many purchases without issue, almost always paid by check, and I do not appreciate their interference with my purchases. I have had the same checking account for 15+ years and now suddenly Telecheck is going to deny me use of my own money to make purchases. I have read through hundreds of complaints about the way this company is conducting business and the numerous customers whose checks were denied despite having sufficient funds for their purchase. The only one profiting from these practices is Telecheck, whose charging vendors for the services and then causing them a loss by denying customer purchases, without valid reason. I have written a letter of complaint to Telecheck since you cannot reach anyone personally to address the issue. I have filed a complaint with the BBB of Metropolitan Houston (http://www.bbbhou.org) and the Attorney General of Texas, Consumer Protection Division (http://www.oag.state.tx.us/consumer/complain.shtml), as have many others, but perhaps a class action lawsuit is in order to address this issue since it is ridiculous to me that any company is capable of blocking access to your own personal funds, causing unnecessary embarrassment, humiliation, and aggravation to the customer.

Read full review of TeleCheck Services and 5 comments
Hide full review
5 comments
Add a comment
S
S
SMP29
, US
Mar 21, 2011 11:09 pm EDT

A check was declined at Office Depot by Telecheck. When I called all they would say is "it fell out of their perameters".

This account has been open since 1994, no returned checks of course it's going to have a high check #. I explained to them I don't write many checks it's cash or credit card. I told them to check the bank balance plenty of $$ there to cover check. I was told they could not access my account. Well, this is BS. They only said the same thing over and over we are protecting our merchant. They protected that merchant out of a sale.

I asked to speak to a supervisor that person said the same thing.

I want to know why I can't write a check when funds are in the bank?

Telecheck you stink.

A
A
A. Vera Cruz
Honolulu, US
Aug 19, 2012 1:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just written a check at one of my regular grocery market about a week ago, upon a later date I had gone to the same grocery market to purchase some items, when all of a sudden my check was declined with a code 3. Well to my embarrassment I was put off by this inconveniently. I literally had to tell them to put my purchase on hold so I could go to my banking institution to see if I had a returned check or some sort. They(my) bank said no there was nothing, and that I had more than enough funds. Tele Check has made it really inconvenient on a lot of us customers. Is there anyway we could remedy a most embarrassing situation with this company (Tele Check). Hate to be going to another merchant who would gladly accept my checks :(

A
A
Avoid TeleCheck stores
, US
Jun 09, 2011 5:15 pm EDT

I have been shopping at local Food Lion stores in the Hilton Head, SC area for almost 2 years. Today, for the 4th time my check was declined. After the 3rd decline I call the 800 number for an explanation. I was told that I was outside their "risk guidelines". Pursuing this further I was told the risk was triggered by a "high level of activity" or writing too many checks. I am writing to the Banking Commissioner of the State of South Carolina to determine if TeleCheck has the right to monitor my check writing. Next, I am writing to the president of Food Lion to alert them to these incidents and then I will write the same letter to every member of the boards of both Food Lion and TeleCheck and their parent organization. I write checks at Walmart, Kroger, Publix and Piggly Wiggly, the local utilities and so on...with no problem. Something is wrong at Telecheck!

W
W
warda24
Six Mile, US
May 10, 2011 6:55 pm EDT

I had a issue with TeleCheck today (May 10, 2011) :: I was at the Walmart store on Liberty Hwy in Anderson, S.C. where after collecting the items that I wished to purchase I realized that I was short about $10.oo in cash to pay for my purchase therefore I wrote a check with more than enough money in my account to take care of the amount of the check.. MY CHECK WAS DECLINED! the answer I received from TeleCheck when I called then (in the parking lot of Walmart) was that I was a credit risk .. I asked why when the check was good and my response was because I was not in their system.. and the reason I was not in their system was because I normally pay by cash or credit card NOT CHECK.. AND their response to that was that they had fixed it and from now on I was in THEIR SYSTEM.. Well my response to them was they could take me out of their system because I had no intention of writing a check where they would be involved. I am a 64 yr. old woman and have NEVER had BAD CREDIT OR CONSIDERED AS BEING A CREDIT RISK. This was most embrassing and upsetting to me.. It makes me not every wanting to go back to Walmart or any other store . I also called Walmart at Anderson SC and spoke to the manager and also called 1-800- walmart and talked to customer service.. I also went straight to my bank and told them the problem I had and now I am waiting on a return call from the higher up in Walmart. I live in Six Mile SC. my email address is wardangls4m@bellsouth.net

S
S
sweetbabynrs
, US
Nov 17, 2010 3:46 pm EST

It's IMPOSSIBLE to talk to an acutual human being when you call the number they give you at the store. I was able to get to an actual person when to www.telecheck.com and clicked on "Consumer Contact" and tried each number until I spoke to someone. I was a check that was 5 years old, from an old bank account, that was causing the problem. They were able to give me all the information and then I paid it by credit card. Hopefully I will be able to return my items to walmart in the next couple days. It was ridiculousely hard to get to a person who could help me.

ComplaintsBoard
M
10:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services Check denied for RIDICULOUS reason

I never heard of Telecheck until today. I don’t usually write checks, from the checkbook I was using, in stores. Today I wrote 2. The first one, presented at Wal-Mart in Manville, was accepted. The second, presented at K-Mart in Somerset was denied. I didn’t even know a check could be denied. My purchase totalled approx. $240.00, I had $7000.00 in the account, I had all the proper identification, but it was no good. I was furious. I called Telecheck, while still standing at the checkout, in order to rectify the problem. Afer much hassle and much waiting I finally reached a real person. She explained that my check had been denied because my check numbers were out of sequence. That’s right. Somehow I had accidentally skipped a check, and went back to it today. My check was denied because I had written out check # 1404 AFTER I had written check # 1407, and that put the transaction at high risk for fraud. I explained that there was no fraud, it was my account, in my name, with plenty of money in it, and that I had the proper photo ID, so how could there be a fraud? Unbelievable. So I asked that the next check that I write be approved, because I had a basket full of merchandise that I needed to pay for, and she couldn’t guarantee that the 2nd one would be accepted – and it wasn’t! Unfortunately it is a holiday weekend so I have to be patient, but I can’t wait to get to my bank on Tuesday and see what they have to say about this. I will be requesting a debit card for this account to use in the future, and I will be advising retailers from now on that when they say “Yes, we accept checks”, that they should also add “IF Telecheck decides to approve it, but you won’t know whether they will or won’t until after you’ve done all your shopping.” From what I’ve read online in just the past ½ hour, I realize that this is becoming a common problem with Telecheck. There are tons of complaints about them. It’s just another case of yet another company/agency playing God with people’s lives and people’s reputations. Unfortunately, I’m sure things will only get worse.

Read full review of TeleCheck Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
yami0830
Kenner, US
Aug 02, 2010 3:11 pm EDT

Hello my name is teresa i when to walmart center today and i pay with check and the cashoer said the check in denide i need speak with some in tele check

ComplaintsBoard
C
10:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services NSF Fees

Beware that any merchant who uses Telecheck can claim deniability for any of their practices. If you write a check that does not clear your bank on the first attempt, but does clear on the second attempt, you will still be charged a $25.00 non sufficient funds fee which Telecheck WILL NOT reverse, even though the merchant received payment for the merchandise you purchased. This is a very convenient method for Telecheck to make money off of a transaction that occurred between two outside parties. Since many major retail outlets/stores now use Telecheck, it is highly recommended that you use other means of payment if possible. These agencies collect millions of dollars off of unsuspecting consumers every year. The best way to fight these practices is to take away their means of profit.

Read full review of TeleCheck Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeleCheck Services failed check transaction

I hired Home Depot to do my roof on my house. I paid 3800.00 for down payment, all went well. March the 17th 2010 they did my roof, and paid the balance alil over 3000.00. Yesterday, I get a "transaction failed" from these ###s. I called everyone from the job coordinator through Home Depot to the folks at this Telecheck place out of Ca. Telecheck people say..."it has nothing to do with me, but rather, the computers are not reading the numbers on the bottom of my check (the account number) correctly. Im told to wait, and keep checking my account to see when the check actually goes through and clears. Mind you, I have plenty of monies to cover this check..

With as many mistakes as this process makes..I highly suggest any business using this company or anything like it..to GET RID OF IT/Fire them...before the business itself loses all its customers from such a mess that can devestate the decent persons finacial status through no fault of their own...

Read full review of TeleCheck Services
Hide full review
ComplaintsBoard
R
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TeleCheck Services Declined Checks

I had the same checking account for years. Never had a problem writting a check. Would easily write a check at Bestbuy (who has used Telecheck for years), for amounts over $2000.
A year ago, my checkbook was stolen. No checks were ever written, the account was closed and a new account was opened immedietly.
In the past month I have attempted to write checks at Bestbuy. $1300, 500, and $300. All declined by Telecheck. When I contacted them to ask why, the answer is always the amount of the check, and I don't have a history writting checks for more than $80. I guess my landlord, car loan, utilitiy companies don't use Telecheck. Even when the "so smart" rep decided to read me back a list of the checks I've written, surprising missing was the first check declined for $1300. If they are looking at a history to prevent fraud, the fact that I attempted to write a check at the same merchant for a large amount should count for somthing.
Although I understand the principal behind it. Sometimes people do need to open new accounts, and TeleCheck should have a way to link your new account to the History in your old account.
According to the Rep, he can not tell me what they have my current check writting limit at. And he told me to slowly right checks for higher and higher amounts. I guess I just need to hope those check I right are being processed by Telecheck.
By law you also have the right to know why you were declined. but they can't tell you that either, they read the speech off the card. I should know the exact reason, and if the amount is what is in question, they should be required to tell me where I stand. They are rating me, and I deserve to know all the details that effect that rating.
It is imbarrasing and Humiliating to have your check declined, especially when they tell you at the same time "We don't have any negative history listed". They should be able to match up my histories based on my Drivers License Number which has been the same for the last 25 years.
They need to update their systems and policies to ensure people arent declined, only because they opened a new account. This doesn't seem like something difficult to do.

Read full review of TeleCheck Services and 3 comments
Hide full review
3 comments
Add a comment
T
T
Ted Rearden
Lake Elsinore, US
May 05, 2022 5:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have used the same local pharmacy for nearly 30 years and many of my personal checks have been honored without complaint in the past. My wife died recently and I've stopped using the joint account checks and closed that account, which may have resulted in the same "short history" excuses given other compainants. However, if the merchant (the pharmacy) with whom I have had reasonably amicable relationships for over a quarter century is making their decisions based on questionable information provided by this shyster outfit, I have to fault them for lack of common sense. I will be moving my business to a closer drug store and make sure they don't subscribe to the Telecheck scam organization. Oh, and my FICO is 816 and there was well over $15K in the bank account at the time, so their algorithms are faulty, perhaps on purpose.

M
M
MamabearMaximus
Plato, US
Jul 06, 2010 4:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We had a check declined by Telecheck at Office Max. The reason? 'The number on the check was too high, and we wrote out too many checks. None of them bounced, according to the helpful persyn, named Alena. So, I called OfficeMax. In two weeks we spent nearly 450 there, and I refuse to go back to the merchant as long as they have Telecheck.

Here is their EXCAT disclaimer on the receipt from OfficeMax:
"Oour decision not to accept your check is based, in part, on advice from TeleCheck. We value your business and apologize for any inconvenience. The decision may be based in part on Telecheck's need for more information. To learn more, call or write Telecheck at [protected]/P.O. Box 4513, Houston, TX [protected]. Please have information on your bank account and driver's license numbers available for reference.

Under the Fair Credit Reporting Act, consumers have the right to a free copy of the consumer's information held in Telecheck files for a period of 60 days following an adverse action. Consumers may also dispute the accuracy or completeness of any information in Telecheck's consumer report. ******WARNING***** Weasel Clause Alert Ahead****Telecheck did not make the decision to take adverse action (i.e., not accept the check or open the account) and is unable to provide you with the specific reason(s) why and adverse action was taken."

Otay, boys and girls, can you say 'LIARS?' The logical fallacy is this: OfficeMax declined the check based on 'advice' from Telecheck, so how in the sam hill can they say they can't give you a reason? Do I hear 'lawsuit?'
You betcha.

M
M
megathon
Madison, US
Jun 19, 2010 3:53 pm EDT

I too had to open a new account and went and cashed a check at the local gas station. Check went through with no problems. Then later that day I need a few other things from the gas station. Presented a check and was declined. I'm sitting there thinking "Now how can I be declined when I've only written one check?". So I take the declined check and the slip home and called telecheck. Put in the information and was told that I was declined because of high activity. Again I'm thinking "how can I have a high activity if I've only written one check?". I got in contact with a human being and they told me that I had to establish a history and that they had to contact my bank to make sure the account was valid. I replied back with "how can I establish a history if I'm only allowed to cash one check a day?" They also said that they marked my account so that the number of declines will decrease. So the next day I go back to the gas station to get the items I wanted to get the previous day and presented a check. You guessed it. Declined. So I was back on the phone with telecheck and getting the same run around. So I said heck with it and gave it a week thinking that things will get cleared up. Well a week later i went to the same gas station in the morning again and paid by check and no problems. Then later that afternoon I went back for some things and paid by check. Again I was declined for the same reason. High activity. And keep in mind that I haven't written a check out since the week before. Called them again as I was fuming at this point. And I got the same answers before. They told me that because I had a few declines in a small period that the system flagged that as a possible fraud. They told me that each check is evaluated at the point of sale. I told them that since I wrote one check out that day then if I was going present 10 checks that day they would all be declined and she said no. I can understand if there were a high volume of checks presented in a 1 -3 day period and got declined. That has happened on the old account. The system should be checking for how many checks (maybe 5 or more) you have presented in a small time frame (like with in a 3 day period) and if there are any negative marks on your record like returned checks. The system is flawed and needs to be reworked.

ComplaintsBoard
M
11:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services refused check with sufficient funds

Telecheck refused to process my check for approximately $150, despite a balance in my account that was far in excess of that amount. The check was refused for lack of "history" or something of the like, despite the fact that I have had the same checking account for more than 10 years, never overdrawing the account. After tedious robot-directed calls to telecheck, dropped calls, and having to give extensive account information, driver license number, address, etc., multiple times, I had customer service representatives who were rude and essentially impossible to understand due to their inability to speak English. Is telecheck a complete fraud and do I need to be concerned about identity theft from these ###s? What I could somewhat comprehend from the last customer service agent I spoke with is that I needed to establish a "history" with telecheck before my checks would be honored. My question is how does one establish a history when a "new" check is denied? Do I start out buying candy bars and eventually work up to something over a dollar? I'm boycotting Coastal Farm & Garden for using this ###ic service! There are services available that debit an account immediately like a debit card.

Read full review of TeleCheck Services and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
AustinFan
Prospect Park, US
May 01, 2011 8:51 pm EDT

I had the same problem. I went to buy groceries for the week at my local grocery store(Shop-rite) in Prospect Park, PA & was told that my check was declined because of lack of history. I had written checks there before, this really put me in a bind, because it's on a weekend, my bank wad closed & currently have no debit card(had to get one reissued earlier in the week). All of this groceries, I mean all I'm trying to do is have food in my house, but all I was told was this was the first time I wrote a check there, which is bs, because I had written checks at that store before & no issues then, but now all of a sudden it's a problem, because they don't keep their systems up to date. I was pretty much just given the run around, that my check didn't meet the guidelines. And when I asked what the guidelines were, all I was told was that my check didn't meet them, without them telling me what those guidelines were.

S
S
sammibug
Lanham, US
Aug 07, 2010 2:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This was their excuse when my check was denied at my local grocery store after I came home from vacation. Because my recent history shows no check writing. What about the past year of my checks being accepted by Telecheck? They say I need to write checks every day to keep my history, to ensure my checks will be accepted because I have a history of writing checks everyday. First of all, this is a waste of my checks that I PAY for, and I only write checks when I need to. I'm not going around finding places to write checks to every day just so I know my checks will be accepted when I really need them to. Some of the places I write checks to dont even use Telecheck.

Y
Y
yami0830
Kenner, US
Aug 02, 2010 3:08 pm EDT

I have problen with a check today in walmart center i pay with check and they said is decline and theres a money in the bank

ComplaintsBoard
D
8:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services Check denial(s)

OK, You have heard all of the unethecal practices by these jerks so do you want to get their attention? Your opportunity lies in their clients, which is who you deal directly with. I suggest you "boycott" any merchants who use TeleCheck for their business associate. Before you do business with a merchant, ask them if they use TeleCheck and if they do tell them your feelings, suggest they change partners, and leave. You will get a sense of accomplishment plus it can make a difference if enough people participate. Please participate!

Read full review of TeleCheck Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
hate telecheck
Abingdon, US
Aug 08, 2010 12:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am right there with you spreading the word to all friends and family members.

B
B
Balsonchin Punchindic
, US
Jan 13, 2010 9:20 am EST

How many checks have you bounced?

ComplaintsBoard
K
3:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TeleCheck Services - Scam

I have had the same bank account for 30 years. Recently when I shop at a store that uses Telecheck my checks are denied. When calling in to Telecheck they have no reason for denying the check only wanting additional information, such as verification of funds or telephone number. When asked if they verified funds they informed me yes, however, according to...

Read full review of TeleCheck Services and 6 comments
ComplaintsBoard
U
10:05 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services Denied Check Due to No History

On Friday December 18th 2009, I attempted to pay one of my wholesale venders with a Company check as I have done every week for the last 5 years, nearly $500, 000 in checks written to this vendor in the time frame and never any issue EVER! On this morning I had the Check as I do every week to the cashier and she proceeded to process my order paperwork as normal, the check was for my purchases of $1702.00 she then run my check through a device which was a new step in the process and handed it back to me stating that it had been denied, I asked why she state that Telecheck services had denied it, I asked again for a reason and she stated she did not know, the system told her it was a CODE 3 denial and that if I wanted more information to call an 800 she handed me, she also stated that if your checks were denied that it was a new company policy that you would have to pay in cash in order to continue doing business with this company. I was floored, 5 years of perfect business transactions with this company and because of the Telecheck Denial I was now on the CASH ONLY BLACK LIST. I walked away and went to call Telecheck, once going through the digital screening process this company uses I got a human on the phone, gave "AMY" all the information I had just entered again. She asked me some personal identification questions and then proceed to state that the check had been denied, I stated that I was aware of this and wanted to know why, she then put me on hold for 4 minutes 41 seconds and came back and stated it was a code 3 denial, I again stated I know that, What is a Code 3 denial, again put on hold and she came back on within a minute and stated that I / My Company had no history with Telecheck therefore any merchant using there services would deny my checks. I asked what was meant by no history, your checks have never been presented to a merchant that used our service therefore your checks a deemed as a HIGH RISK, mind you I have written over 400 checks to this vender and never had any issues but NOW because of Telecheck I am a HIGH RISK CUSTOMER, I asked for a manager or superviser, typically was told that there were none available, asked again or for their Legal Dept. That got a response, I was told that if I wanted to talk to their legal Dept. I would have to write to a PO Box and wait for a response, I said if that is the case I wanted the address and a customer service or complaint address form anything, I was promptly told that I were considering legal action that I would never be able to cash a check again with any merchant, WRONG ANSWER, I immediately felt as if this was an attempt to threaten me, my company and to BLACK BALL ME in fear of the fact that I might proceed legally in pursuit of this issue. Needless to say after 48 minutes of RING AROUND THE ROSIE with this individual I hang up STEAMING and went back to the VENDOR asked for the Sales Manager that has handled our account for 5 years explained this whole ordeal to him, he called their finance mgr., explained the whole ordeal again, he thought it was interesting and on the sales managers word that I was a good customer and an honest individual with a long standing history with CARGO LARGO / Recovery Services, that they would make an exception and accept my check for the purchases. Fact of the matter is that I was so wound up, embaressed and Insulted by the whole situation that I walked out side and decided that if I were going to be treated by Cargo Largo / Telecheck Services like I had been that morning that I would just go home (284 miles) with an empty truck and not spend my money with a merchant that had been that insensative to a long standing and I hope valued customer. Bottom line is I am contacting our attorney to find out what avenues can be pursued in this matter. As for CARGO LARGO, I will continue to do business with them BUT IT WILL ONLY be after recieving a formal apology in person and in writing from someone in their management team. The fact that they would allow a long standing customer, in good standing be subjected to this much frustration by turning over control of their Brains to an outside service that KNOWS NOTHING ABOUT THEIR customers makes me realize that there must be some REAL issues with the management of CARGO LARGO. I do want to thank the sales manager and finance manager for at least be sensible enough to look at this situation and make the offer that they did, non the less it is something that CARGO LARGO should have considered long before signing on with TELECHECK, I can promise you my company and retail outlet will never use thier services, because (1) I trust my customers that have done business with us and (2) I won't give control of the reputation of my company and that of my valued customers to some electronically controlled, robot managed service like TELECHECK. If I did I wouldn't expect to be in business very long. Just a side note, at the time tha check was presented the account that it was written on and was the same one I have used for every transaction with CARGO LARGO had a balance of $8755 available.
Again TELECHECK did not care about the BALANCE in the account only based their recommendation on the fact THAT I / MY COMPANY had no History with theirs.
My Name Is David Rietter, I own Usoldwhat! Enterprises in Centerville Iowa and can be reached by anyone who has productive information or is involved in any kind of Class Action against Telecheck that I can be of support to at [protected].

Read full review of TeleCheck Services and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
Militarywifemotherof6
, US
Sep 24, 2014 8:40 pm EDT

Military wife and mother to six daughters. My checking account got hacked & my bank had to issue me a new bank card. I havent wrote a check in months so when I do it gets denied by Telecheck! We have more than enough funds in our account. We have never written a bad check ever. When I call Telecheck they tell me that I have to build a relationship with them? WTF! I couldnt write a check at Omalas grocery, Walmart to buy my children food! Telecheck needs to be booted to the curb! My husband is fightening for this country and as he does we get treated like this? Im ready to sue. mariecbse@yahoo.com

H
H
Holly5023157328
Villa Ridge, US
May 12, 2011 9:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a small business banking account, and have utilized my business debit card and checks for years. On 5/11/11 telecheck processing denied my debit card, and a check (both methods of payment). I phoned my bank to for shock of identity theft. They confirmed the correct good standing account balance. The bank also informed me to look for contact information on the denied receipts and to contact the third party processing company. I phoned telecheck, they "updated my information". The operator informed me that the information would be updated in their system in 5-7 business days, do not try to process again, it will still be denied. I then utilized a personal account to pay the vendor. I was on a business trip, the debit card was denied 3 additional times by different vendors. I phoned telecheck today to speak with supervision/manager to try to get this mistake made on their behalf more quickly remedied (because freezing my ability to pay vendors does not work & is nuts), and also to request a letter stating why my account was denied and could not be processed and the length of time this error is to occur. (This letter is needed to put with my receipts, in event I need to justify IRS records for co-mingling personal and business expenses, while my account remains frozen by this inefficient third party company that has complete power to block your funds, and no way to correct mistakes. ) The only way I have found to place complaint with Telecheck is to write a letter to a snail mail address. The fact that a processing company that is not my bank has the complete ability to block all types of funds and render your money useless for 1 week is outrageous. If anyone has suggestions on how to stop this company, please advise.

A
A
Amanda Currin
Conway, US
Jan 19, 2011 4:10 pm EST

I hope you do sue them-they deserve it! I have a personal account that I have never had any trouble writing checks until I ran out of checks (I thought I had another book and didn't) so I had the bank print me a few checks til mine could come in the mail-the ones the bank printed they kept denying and after arguing with them twice was told the problem was fixed and I shouldn't have any further problems; the next day I did and went another rounder with them, not to get anything resolved. I am glad you have a brain and would never consider using them; if so many stores in my area did not use them I would boycott all the stores that did!

ComplaintsBoard
M
1:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services Denied my F#$%2&* check !!!!

Oh what a mortifying time this is . I would like to know how Telecheck can for no reason deny our personal checks. I have not written any bad checks and considering I have direct deposit and payday is on Friday and today is Saturday theres plenty of money in the account.
So there I 'am Christmas shopping, at the register with a half dozen people behind me. I paid most of my bill in cash and was going to write a check for the balance. My check was denied ! A collective groan and subsequent smattering of grumbles and accusing stares came from the people behind me. I of course inquired in embarrasment, WHY ? The sales clerk said I don't know, of course. The manager then pulled my purchases off the counter and said " Sir I'm sorry but your check is denied " Nice and loud of course . More grumbles...more stares.
So I called the number, gave the lovely Pakistani girl my info and a large piece of my mind. Had it been a real piece I would now officially be able to complete only the most simplest of motor functions.
She then tells me that because I wrote checks for 10, 15, 19 and 50 dollars, that the check for 79 dollars was out of normal for my history and habits. WHAT ? I have direct deposit, I don't have a debit card, I write 15 checks a week on average. How is this possible, for that matter how can it be legal ? For my own protection she tells me . Thanks, I have dog for that I replied . People, this sucks. Plain and simple Telecheck is a scam. It will in the end only hurt consumers and the businesses they frequent. I will not return to the store where this occured for some time. I feel they will remember me just fine. I was the one on the security footage, with my head down and glowing like Rudolphs shiny damn nose. Thanks for listening to my rant. God Bless us everyone ! Except Telecheck, the company and it's policy makers may rot in hell .

Read full review of TeleCheck Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Anthony J. Mireles
, US
Dec 11, 2017 6:14 pm EST

In October, Telecheck denied my check because it was not sequential with the previous check I had written with my grocer. What? I use my check book to pay others. This did not register to the dope that took my call. They said they fixed it. A week later, same grocer, same story. Declined. This time the Telecheck excuse was that I have not written enough checks at that particular Telecheck grocer. Have been going to the same store since 2004, cashed thousands of dollars worth of checks this year alone. Nope. Declined. Really getting irritated. Happened a third time. Same place. The Telecheck excuse this time was that I had asked for cash back. What the heck are they doing over there? For every crook Telecheck catches, I'll bet 30 - 40 people get declined. Really angry about Telecheck. TonyM. Illinois.

ComplaintsBoard
M
4:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services wont give me any details why i was denied and no wrong history

i called about a recent problems with checks being denied but at their company they dont have any reasons why we were denied at telecheck so i asked for their supervisor. at that time we got the run around from we were scored and didnt make their "own risk prevention". i dont know why i am a "risk" because even they dont know and the only person who does is Brian Mooney. When i asked to talk to him they refused me. finds out he is the president at first data/telecheck. now why wont he take my call well because he has people under him that have no clue what they are even talking about. but i read also about him before he enters a meeting with anyone is he writes on a notepad "just listen". well listen to me! i have never been treated so bad by a company like this one and more you make mad the people of america you will not be a company soon. is this the way you want to be as company. " JUST LISTEN".

Read full review of TeleCheck Services and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Skidog75
15009, US
Nov 28, 2009 11:28 am EST

Telecheck is an unfair system that will only hurt businesses. I will never use another business that deals with these nazis. I can't even get an explanation! I was only told it wasn't negative.

M
M
mariandunbar
Kansas City, US
Nov 16, 2009 11:09 pm EST

My personal check was declined and i was told to go to you all's website could you all email me as soon as you can.

M
M
mariandunbar
Kansas City, US
Nov 16, 2009 11:05 pm EST

my personal check was declined and i was told to look you all up to find out why i can not use my check.

ComplaintsBoard
B
2:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services unauthorized charges/phone calls

I paid TRS/telecheck for 6 $20 checks, plus interest, written to Wal-Mart--they continue to harrass me; now I received a letter from First Judicial Court System they reported me to, saying I have to pay several hundred in interest and take a class in "bad check restitution!" I am having to get TRS to send a letter saying I am clear of this, but they refuse; they even changed check numbers on my money order receipt copies when I had them traced (they WERE cashed by TRS); but I am told that they can do that--even called the Atty. Gen. Office.

Read full review of TeleCheck Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services No quality service

This company claims to provide QUALITY SERVICE. Hah! Just try to talk to a customer service representative. All you get are recordings, and repeated requests to enter mile-long numbers. This company does not have any human beings. No matter what number you call, you will get recordings.

How could my check for $300 be declined by KMart (thru Telecheck) when I've got $15, 000 in my checking account?

I'll never know, and I'll be damned if I make a purchase at any business that uses Telecheck.

Read full review of TeleCheck Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
10:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services unauthorized withdrawal

After paying off 3 bounced checks, 2 months later (9/24) I received 3 letters from TRS charging me $50 for each check-service fees. I figured okay, I gues that's about right.
Less than 12 hours after receiving the letters, they withdrew the first $50 without my knowledge or consent. I did not even have the chance to wake up in the morning and call them about it. The checks (that had bounced)had already been paid. I was told that if a collection agency is trying to get $$ from someone for a second party, they can legally withdraw the money without asking you. HOWEVER, TRS was acting only for themselves.
After calling them and speaking with a supervisor, they apologized and assured me they would refund my $50. That was all I had in the bank at the time, and don't get paid until the end of the month. They were very apologetic, which sounded to me like they knew what they did was wrong.
Unfortunately, I wake up on 9/26, check my bank account on line, and they have tried to take out the other $100 I owe them-again, without my knowledge or consent. Now I am in the red $70 for NSF, because there is no money in my account.
I am furious at these people, and called them again today(9/26), talked directly to a "supervisor", and got the same "I am so sorry, we will refund the money". I tried to explain that they did not get any money, because their withdrawal request was NSF, but the guy was not listening. I was not yelling, just assertive, and begged them NOT to do this, taht I would pay them next week. He hung up on me.
Okay--Can anyone out there help? I want to speak to someone higher up in this company; does anyone know a number I can call? I am an intelligent person, I pay my bills, even when they are late (I am having the same problem others are having economically), and am not trying to get out of paying them their service fees. BUT--I feel something should be done about this.

Read full review of TeleCheck Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
9:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TeleCheck Services CHECK DECLINED

Used a check to pay for groceries on Friday, Sept. 4, 2009 and my check was declined by Telecheck.
The acting Mgr. called them at my insistence and was told that Check #154 for $ 32.00 had not been paid by me and that they were still trying to collect on it from July 1, 2009. I did not even have a check no. 154 as my checks were in the 5000 numbers and they didn't care. They still declined my check. I was told to go home and call them again. I did and was asked it I knew a person by the name of
xxxxx xxxxx whose license number was, , , , , , , which was actually their social security number and I told them I never heard of them. I was then told that this person's license number was inadvertently connected to my account. I was then told that this person was only an accounts clerk and that I would have to call another number to have the information corrected. I did this and was asked for my license number, my bank account number and my bank's routing number and if I did not give this information to them they could not correct the problem. I was at their mercy. I then asked where was I calling and was told the "Phillipines". Great, now my information is in the Phillipines. I called my bank and they told me that they were not concerned with the first number but the fact that I had to call a second number was what concerned them. I am now faced with having to cancel out my checking account and getting a new one as I am afraid of Identity Fraud. As a consumer I feel we should have some rights with a company such as Telecheck. Also, the Stop & Shop Company should have some responsibility to the consumer as they have hired this company and thus they are a "sub-contractor for Stop & Shop. Can you imagine not even I am sorry for this error...

Read full review of TeleCheck Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
8:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

TeleCheck Services - Still no resolution

I was at Walmart and my check was denied. I have never written a bad check and had available funds in my account. The manager took the toy out of my daughters hand while I was trying to take care of the problem. When I called telecheck they stated I did not have a negative history but couldn't tell me why my check was denied. They stated that my check...

Read full review of TeleCheck Services and 13 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact TeleCheck Services customer service

Phone numbers

+1 (800) 366-2425 +1 (800) 366-1048 More phone numbers

Website

www.telecheck.com

Most discussed TeleCheck Services complaints

denied check at walmart 5 times.
3
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with TeleCheck Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TeleCheck Services Customer Service. Initial TeleCheck Services complaints should be directed to their team directly. You can find contact details for TeleCheck Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about TeleCheck Services. Discuss the issues you have had with TeleCheck Services and work with their customer service team to find a resolution.