TRS Recovery Services
reviews and complaints

I hear you! You said don't give them any personal info, but unfortunately they already have mine. I had 3 bounced checks that they were handling, so now they have my bank account number. They withdrew service fees from my account without asking. I think I will speak with the police dept.
Thanks!
Debbie

i to wrote a check to a telecheck merchant on a sunday around 9:30pm. a couple of weeks later i wrote another check to the same merchant and it was declined, i had just made a $1500.00 deposit three days earlier. i was told to call telecheck and when i finaly got to speak to a real person, i was told that i had wrote a check that was declined for insufficient funds and the check was ran back through . so i called the bank and they told me that the check was ran the next day on monday and that the check was paid. then telecheck put a lien on this account. this was on dec 2nd and we still cant use our account. this is a joint account with myself and my husband. and i just find out today that telecheck has also put a lien on my personal account that has a differant account number, my husband does not have access to this account to this account. now they tell us that we wont be able to use our accounts until the 18th . we have bills due on the 14th and my husband will need his medicine on the 13th. this will end up costing us around $435.00 in returned check fees, when the check has already been paid, and the funds were in our account all along. i dont see how someone can lock up your account and charge you for it, and also attach a lien to another account with a differant account number. well thanks to telecheck their will be no christmas at our house this year, and we will have to try to borrow money just to get my husbands medicine so he can breathe. how we will be able to pay all these fees i dont know. my husband works full time outside with copd and chronic asthma and i work a part time job that slows down to almost nothing in the winter time. if anything should be illegal, it should be this. especially with todays economy people that are lucky enough to have a job at all still cant make ends meet. then to have a ripoff like this is just the most criminal act of all. and how insulting to hear them tell you that they are sorry and that theres nothing that they can do. i know that there are many more people out there in the same position that im in, and i really hope that everything will work out for you, you will be in my thoughts and prayers. and to telecheck im sure that all of you will have a very merry christmas, at our expence of course. so enjoy your bonus, and always remember that what goes around comes around. some day you may be in our shoes and i hope that someone tells you im sorry theres nothing i can do.

After paying off 3 bounced checks, 2 months later (9/24) I received 3 letters from TRS charging me $50 for each check-service fees. I figured okay, I gues that's about right.
Less than 12 hours after receiving the letters, they withdrew the first $50 without my knowledge or consent. I did not even have the chance to wake up in the morning and call them about it. The checks (that had bounced)had already been paid. I was told that if a collection agency is trying to get $$ from someone for a second party, they can legally withdraw the money without asking you. HOWEVER, TRS was acting only for themselves.
After calling them and speaking with a supervisor, they apologized and assured me they would refund my $50. That was all I had in the bank at the time, and don't get paid until the end of the month. They were very apologetic, which sounded to me like they knew what they did was wrong.
Unfortunately, I wake up on 9/26, check my bank account on line, and they have tried to take out the other $100 I owe them-again, without my knowledge or consent. Now I am in the red $70 for NSF, because there is no money in my account.
I am furious at these people, and called them again today(9/26), talked directly to a "supervisor", and got the same "I am so sorry, we will refund the money". I tried to explain that they did not get any money, because their withdrawal request was NSF, but the guy was not listening. I was not yelling, just assertive, and begged them NOT to do this, taht I would pay them next week. He hung up on me.
Okay--Can anyone out there help? I want to speak to someone higher up in this company; does anyone know a number I can call? I am an intelligent person, I pay my bills, even when they are late (I am having the same problem others are having economically), and am not trying to get out of paying them their service fees. BUT--I feel something should be done about this.

My elderly neighboor has just experienced the same thing. I /she can't reacha live body by using the numbers on their website. The facy of the matter is they sent out the letter BEFORE the transaction took place. Will provide a copy of neighbors check front and back but the heck if they're getting their ss# or driver license.

I would like to know what agency these people can be reported to.

TRS Recovery has been calling my house as "UNKNOWN CALLER' for the last two weeks. I am clearing my checking account payments up with my bank. If you all don't want nobody to know who you are then why are you calling my house all times of day? Next you call please identify yourself as more than 'UNKNOWN CALLER' PLEASE!

I've been an Amazon.com customer MANY years, and spend *thousands*. I had this happen to me for $17.49 purchase! Then, to add insult to injury, the recovery company wanted an additional $25 on top of that for a collection fee!

Then there's also a threat in the letter, because why not spit in my face as well as insult me. "Your name has been entered in TeleCheck's nationwide computer files. Until this is resolved, TeleCheck may not approve your transactions at more than 300, 000 merchants and banks who use TeleCheck nationally."

REALLY, REALLY, REALLY Amazon, this is how you treat your long-standing, loyal Amazon customers?

WHAT in the WORLD is Amazon thinking! They could have just simply emailed me and I would have gladly paid what didn't go through. Instead, they insult me with a recovery service? Bezos, get your head screwed on right with this one, seriously. This was not only insulting -- cost me hours of my time.

When I called TRS Recovery, they said the only way to file a dispute was by a written letter or fax. SERIOUSLY?

FYI...I used to work as a Financial Analyst for a collections agency and the laws are such that they are only allowed to call from 8 a.m. to 9 p.m.. If they call outside of these hours you can get an attorney on the case. It is called harassment. FYI...also...if any of them ever threatens you or swears at you then you can call their supervisor and they get fired for that. The reps make about $24k and the rest is all earned on commissions from what they collect. Some are desperate and will threaten to try to get their commissions. If the supervisor sticks up for them then that's probably worth an attorney case too. I hope this helps anyone reading these complaints! This holds true for ALL types of collections (and not just for TRS). Pass it on :)

they did not take the money out of my account that I had to pay

I have an existing account w/ Amazon.com. When I went to purchase an item using a gift card there was a $.37 balance so I processed that through my checking acct I have on file with them. Low & behold 2 mths later I start receiving phone calls from TRS. They say I owe them 37 cents & a $25.00 fee for a bounced check. I contacted Amazon because I was confused. Turns out they tried to process this payment through a checking account that had been closed for over a year and I had asked be removed from my payment options! I have been on hold & spoken to more people than I can count! All of them just want to pass me off to someone else! WTH! I can't get Amazon to fix the problem(even though it was their fault!) TRS won't leave me alone & now I can't write a check to anywhere! I have since purcased items from Amazon w/ no problems but TRS is annoying as all et out. I have sent dispute letters, contacted my Att Gen, I am getting so mad!

TRS . . . DO NOT USE Them. I left the store after picking our furniture. Left the store without signing a contract. Called back and ask the lady to take off a bar and inquired of her how much my balance was going to cost. She told me that she had already called the factor and had the item pulled therefore she was going to charge me a restocking fee of $200.00. This is a shady group and the BBC needs to investigate! The store in Durham came to pick-up some of our furniture when we were 3 days late. I told them that I was going to call the State Attorney General office and I have not had any problems from them. We paid off the bill and I strongly advise people not to deal with them.

I have had the same exact problem with this company recently, and they are driving us crazy with non stop phone calls all day and night, and EVERY day and night! I have no clue who they are or what they want? And they do not say! It is so weird...
I did have one man call for the fifth time today - he actually told me they put my # on auto redial so that it calls continually!
Well, I tried to call back and speak to someone, can't get through all of their automated lines - what a nightmare. It just says to give checking account #, etc...no way - they are not a legit company and they do harrass quite well.

I received an email from amazon.com saying they had turned my account over to TRS. I don't know what they are talking about. I replied to the email looking for information (an order number, an amount, a date), but no reply. My account with amazon is fine, as far as I can tell.

Based on what I'm reading here, I'm assuming it's a scam. Anyone else get these?

If you fax them a letter saying that you do not want them to call your house then they can not call. If you look at the website for www.ftc.gov they can give you some information on how to stop the calling. If you have any questions please fell free to contact me at cute4u616@yahoo.com

Thanks.

It has been 6 years now that I have been affiliated with a long distance carrier. Bills were all paid and for the past year now I keep getting recorded calls at least twice a day. They say I owe a passed due amount of which was paid 6 years ago. This company is a different company now because before it was OSI, I believe it was called, that would call. Someone had suggested that the next time they call to ask for their manager, their address and their name, but I couldn't get any information from that person. So, I want these calls to stop. There are 2 different phone numbers that they are using. I am tired of these calls. And, just like the email above they call after 9:00. Any help in this matter would be very much appreciated. Thanks.

TRS calls my house everyday all day long, I told them over and over that they have the wrong number the person they want does not live here and the trs guy Shawn Carter asks me why am I yelling at him. Go figure stop calling my house. I wish I could sue these people for harassment! I just got finished yelling at them again and it's 9:00 p.m. It's a little late for them to be calling people.

These I believe scammers have been calling my house over and over trying to collect on an Item I already own and Have a receipt and proof of ownership, in fact the company I purchased from sent my a document saying I was a preferred costumer gave me a discount with them the next time I shopped with them! TRS is not the company I did Bruis with but they are still trying to collect payments on something I already own. They are a scam for all I can tell! I need there phone number and address because Im going to go to the LAW on this matter and perhaps sue! They are constant harassment, Rude and say they will not stop calling them selfs its pitiful! who the heck do these people think they are! If you have any info on these guys pleas admit it and report them to the law!

TRS Recovery Services keep calling and calling and never answer, but I told them this morning, they had the wrong number. On the caller ID, it comes up as Unknown Number and Name. We do not pick up, nor do we talk to anyone without a number. I want them to quit calling and want to know how they got our number. It is non-published.