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[Resolved] Tripfactory.com / they took money and run away

1 United States Review updated:

People, the company www.tripfactory.com is terrible. They offer trips and other entertainment, but after they receive money from you, they simply run away from you. All their provided contact info turns out to be fake and I have no way how to find them. It is the worst experience in my life and I hope it will be the last. So stay away from these dishonest guys.

Bo
Jun 25, 2015
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Comments

  • Vg
      21st of Jan, 2016
    -1 Votes

    Dear Neha: I am the founder of the company, and hear you loud and clear. Please do also provide the details on this public forum as to what money we took from you and where did we disappear. We are very much here and look forward to hearing from you.

    Thanks for your update : looking forward to hearing from you soon. : Regards vinay

  • Pt
      19th of May, 2017
    0 Votes

    @Vgtf Dear Mr Vinay Sir, I just booked a trip from Delhi to Leh for 3 members, Even I have paid 25% amount in advance to book my trip. I was so excited to enjoy the whole trip being started in the first week of June.
    But I am facing some troubles after making the booking amount 25% through your travel expert Mr. Akshit roy. I strongly understand the values and comments raised on the social media by both sides. Therefore before raising any issue on the social forum and releasing any frustration, I want you to intervene the matter, so that Nobody will feel embarrassment.
    Thanks in anticipation
    Regards, Satish Mittal/ Gagandeep Singla, Trip booking date: 18/05/2017

  • Sr
      18th of Nov, 2017
    0 Votes

    @Vgtf Vinay, I am also facing problem with trip factory. I have tried to contact you for a refund which was promised when I was in Andaman and now there is no response from the customer care team or the employees who took money from me. They were extremely nice till I made the payment and now there is no response from their end. No response over the phone or email. Trip Booking #TFN0011MV62.

  • Ac
      25th of Mar, 2016
    0 Votes

    Unfortunately I have not read this comment before booking the trip through this travel agency. Had a very bad experience with Trip Factory for my GOA trip. These guys even don't bother to reply to the mails sent to them with queries.
    I had sent some queries to them before my travel date which are not answered till date. Even after the trip, I have sent them few queries regarding the trip as they have not provided the facilities I have paid for.
    The [censored]ed up company doesn't even bother to reply.
    Clear BIG NO for travel through this travel agency.

  • Vi
      25th of Mar, 2016
    0 Votes

    What price did you get. Why did you buy there and what pain did they create. Pl provide more details sounds like spam.

  • Ab
      21st of Sep, 2016
    0 Votes

    Totally agree, had a similar experience. Before booking they will call you 10 times a day. All your queries are answered. Once you pay the amount, you keep calling and they will not respond. Even their most senior members run away from their responsibilities.
    Unfortunately I had not read this and other similar reviews before booking a trip on their portal otherwise would have never booked on their site.
    they totally messed up my North east trip. I really wish somebody could help me sue them, Have all the recordings and emails of the suffering and torture they caused me and my family

  • Vi
      23rd of Sep, 2016
    0 Votes

    Hi guyes please just me tour company i am going to book my trip.

  • Vi
      23rd of Sep, 2016
    0 Votes

    Please suggest me tour company i am going to book my trip

  • Za
      9th of Dec, 2016
    +1 Votes

    Trip factory is very unprofessional for their customers

    Recently my freinds have travelled to Andamans and they got struck there due to heavy rainfall

    But non of the trip factory people have assisted them to get them back home And also they have not even answered the call as well

    It's so disgusting

    Dear Vinay calling ur self the CEO dose not mean ur doing a great job

    Ple do give the needful service to they customers

    Looking like u just interested in money rather Than serving a better trip for your customers

    Guys Ple do not go to this cheap traveller

  • Vg
      4th of Jun, 2017
    0 Votes

    @Zaheer Barca You seem like competition.. SOUND FOUL

  • Ni
      2nd of Jan, 2017
    0 Votes

    First and foremost I had read these complaints before booking the tour with TripFactory. I appreciate startups and knew the background of the promoters hence decided to take risk and booked with them for tour of Rajasthan. To start with the sales person helping me with my bookings was Nishan. He was very helpful and helped me plan out my itinerary. In the process he addressed all my concerns. The experience of the sales process was very good. All the vouchers, confirmations were received on time. Just to be doubly sure after receiving the hotel vouchers I personally called up all the hotels to confirm my booking. All the bookings were confirmed. Leaving aside 3 issues the entire tour went well as planned. The first issue was the Car. The car was old and the music system was not working. When you travel ~1200 kms you need music while travel. The driver Mr. Ashok although was good at driving but he should have guided us in a better way as far as places of visit and timings are concerned. The second issue was the hotel at Jodhpur. They have put us into Hotel Marwar Regency. The Hotel was bad and also we were allotted one small room and one big room. Most probably the hotel had taken last moment booking and must have allotted our room to others. When we refused to stay in that hotel the hotel owner put us into another hotel. The third issue we faced in Jaipur Hotel. As per the vouchers we were supposed to stay in premium room, however we were allotted deluxe room. When we complained about the same we were told that this happened due to miscommunication between the TripFactory and their counterpart agency in Jaipur. Although we didn’t report the car issue to TripFactory, we reported the other two issues faced by us to them. I must appreciate Nishan who was prompt in responding to our calls even at odd hours. Just to compensate for these issues TripFactory gave us complementary passes for Choki Dhani in Jaipur on 31st December evening worth 10, 500/-. The experience at Choki Dhani was really good. So all is well that ends well. Overall barring these 3 issues overall experience with them was good. They were very prompt with their support. Once again appreciate Mr. Nishan for the service he extended beyond call of his duty to make us comfortable during the tour. While there is a scope of improvement for TripFactory, I will still recommend them. They may not be the best but they are surely not as bad as the complaints posted above suggests. Do not hesitate to book with them.

  • Vg
      27th of May, 2018
    0 Votes

    @NileshHalde your issue was you were racial and rejected muslim drivers, shame on customers like you.. dont want you back.

  • Sh
      27th of Jan, 2017
    +1 Votes

    How is the management of trip factory.. I am planning to go on a women only trip .. Have reservations on their service. I have received quotes which are very competitive however not sure of their planning and service.

  • An
      23rd of Mar, 2017
    0 Votes

    @Shweta Kamble Hi Kimble did you make your booking and traveled as yet? Also where do you plan to travel to?

  • Ch
      30th of Mar, 2017
    0 Votes

    Mr. Vinay,

    Thanks to know, Founder itself replying back and would love to know few things from your end.
    What would you call it if no one reply to your query in time and you keep waiting for the same.
    I am Chirag and have bought the package from Trip Factory after so much trouble, when every i had raised any query never turned in time.
    Still i am suffering the same.
    And My travelling dates are near and do not know what will happen.
    Yes, you want the proof i can show you all the emails exchanged between me and Trip Factory.
    Yes, Trip Factory people does not bother to help their customer.

  • Vg
      4th of Jun, 2017
    0 Votes

    @Chirag Khurana Dear Chirag: I am sorry to have missed this message, do reach out to me and will help you.

    Regards
    TF Team

  • Pr
      30th of May, 2017
    0 Votes

    Trip factory is A cheater travel agency . I would request you all to go consumer court and imposed a heavy panalty with the proof .. I have enough proof to stop this agency completely and send them into the prison who cheat innocent people, I m also collecting more proof from all cheated by trip factory
    I m scare from the systems of this contry which is Advocy Payment through internet but unable to stop cheating with innocent people

  • Um
      3rd of Jun, 2017
    0 Votes

    Totally Agree
    Very pathetic, torturous and fraud behaviour experience with TripFactory(TF) on our Andaman trip with them
    They initially give U a quotation with sub-standard hotels & relatively higher pricing, then they will follow U up multiple times reducing the price a bit & promise of upgrading the hotels & room types in them. Once U agree, they will make U pay the full amount within a short span of time
    Then just very near to the travel dates they will call U saying the hotel promised is not available & now they play with U with freedom to book as per their scripted plan to fool U
    When U object, they start misbehaving and talk rubbish, they already have all Ur money now
    U ask for detailed itinerary consistently, they initially promise it but at the end they will just provide only a rough 1, stating the detailed sequencing and timing will be taken care smoothly at venue by local operators
    We were promised all 4 star Hotels, what we got was Hotel Shompen, which was full of rats & roaches
    They charged me full for my 2.9 year old kid, but apart from flight, no extra ticket was provided, be it on the shows or on the multiple transfer Ferries
    We shared all the ID proofs 2 weeks prior to journey, on reaching the venue, U get to hear they need the ID Proofs anew to book the tickets, since none is shared to the local operators. U do not have a known plan but need to depend on these local operators for every next move making U wait till the very last moment
    For every ticket U are at the mercy of the local operator and need to be physically present & keep calling( this guy Avinash in PortBlair will simply not receive any calls) & search him physically for him to get U the tickets
    We were done visiting cellular jail by 5:15 pm & then they say they cannot accommodate us for 6 pm show & that we need to hang around with our little kid in the humidity till 7 pm and search him back for even the late show tickets, even at 7 pm he doesn’t get me the tickets, he has some arrangement with ticket checker and makes us stand last in the queue
    Then tickets for ferry next day are still not available, they say initially early morning at 6:30 am then late at night on follow-up, he says he can’t arrange and that the tickets will be tried for 11:30 am
    In the meanwhile U get sms from TF asking for feedback on smoothness of trip, U complain on the message but its all sham, no 1 receives the call, just an sms back that things will be arranged in-order
    Ur plan is totally haywire & U have no 1 to get things rectified, helpless situation
    Now next day even at 11 am they do not share the ferry tickets from PortBlair to Neil, coz they have somehow arranged the tickets grouped with other party & U will be made to wait in sun with small kid at the gate till the other party comes, we almost missed the ferry & same was the case for ferry from Neil to Havelock too, where I forcibly went ahead without waiting for other party at the last moment. Had I been waiting any more even I would have missed boarding like the other party did
    We were told this ferry is fully AC & comfortable, but what I found inside it was as if U are inside a pressure cooker with no open outlets & AC never works in these shabby ferries. Captain inside says these ferries are actually meant for local tribals
    The alternate cruise ride is just 500 Rs extra, but they save this pittance for that extra margin & make U suffer like hell
    I called multiple alternate numbers available of TF folks and complain, to ensure the booking for ongoing journey on cruise, they all promise the same, do not share the tickets till the end. I continuously followup with then on this and they never care to even call U back once on their own, they talk all rubbish, speak as goons, U feel intimidated, and then on escalating it further, their head promises to arrange for Makazuzz, then green ocean, then helicopter ride all along, then later till last moment U are forced to travel in the same shabby ferry again
    Hotel checkout is at 8 in morning, they have booked ferry for 4:30 in the evening,
    For the time in between there is no plan, U are on Ur own
    Ur trip with tripfactory is a torture rather than a holiday & U pay Urself for this torture of Urs
    Avoid the fraudsters tripfactory

  • Vg
      4th of Jun, 2017
    +1 Votes

    We completely Apologize for the behaviour and screw up from our local handlers, we will reach out to you to make sure this is addressed. We humbly accept our mistake and want to make sure you know we are honest and because of some rogue employees we were looking bad.
    I really thank you for bringing this to our notice and we will surely file a remedy on this.

    Regards,
    TripFactory Team

  • La
      8th of Aug, 2017
    0 Votes

    Dear Vinay,

    We are facing an issue with trip factory team. We just booked a trip from Hyderabad to Kullu & Manali for 11 members. Even we have paid 40k amount in advance to book my trip. On an average they intimated 7.5k per person for flight booking, transport vehicle and hotel rooms also. This was the agreement, and they have given a estimation slip also. Now they are asking around 6k more per person after booking flights. They are saying flight fare is increased. One more thing now they are saying is, they have given estimates for another trip offer.

    How come they book this present offer after paying the amount ?
    How come they charge more ?

    Agent Name: Rashmi A
    Agent Phone no: 9591107586
    Trip Reference - TFN001193M1 - 4 Persons
    Trip Reference - TFN001192V0 - 7 Persons

    This seems untollerable and injustice. Please respond.

    Regards
    Lakshman.

  • Sr
      18th of Nov, 2017
    0 Votes

    I faced similar issue. They completely ignore the customer after they receive the payment.

  • Pr
      19th of Apr, 2018
    0 Votes

    @ Vgtf, even I have same issue, I had my passport validity upto 5 months and I reached out to trip factory for Singapore trip, they made us rush in making the payment, promising us renewal of passport wont take more than 10 days, however with all my best efforts if took 20+days, but these guys forced us to make payment upto 1.2 Lakh saying, there will be delay payment charges if we don't pay and all that. we paid 1.2 lakh for 2 person, for 5 days now that my passport if yet to be received visa processing is also due and my trip for 21st April is not happening, when I asked them to reschedule the trip they are asking me to pay 60K in addition and they are not giving break up of charges aswel when I ask them to cancel they are saying they can only return 30+ K out of 120000 lakh paid. I booked this trip with lot of hope now am completely feeling helpless and cheated by these frauds, !

  • Vg
      27th of May, 2018
    0 Votes

    @PrashanthShetty The best was for anyone to reach us is not social media.. we dont reply here.. we dont check, this is random, pl always write to care or you can write to me vinay@tripfactory.com

  • Am
      23rd of May, 2018
    0 Votes

    @vgtf, i am also facing the issue.
    I tried to contact you many many times.
    Kindly see your care@tripfactory mails or ask your frontdesk team ms divya/ ms vidya, ms nasreen, ms julie or ms suravi.
    I had booked my uttarakhand holidays more than one month before ( 12 04 18) my starting day of trip (20 05 18).
    Till 19th may 18 TF had not booked any of hotels which was promised and the Car too. The car came 2 hours delay after many calls. TF changed the hotels of 2 destinations out of 5 as it was booked. Even after that when i reached at the 2 hotels which was mentioned in vouchers, i was told there is no booking done.
    You won't believe even after hundred of calls & email's even today on the way to my trip (23 05 18) i am suffering. Experts or careteam no one have the time to respond my calls or emails.Still left 5 days. TFN001A3IPO.

  • Vg
      27th of May, 2018
    0 Votes

    @AmitR vinay@tripfactory.com

  • Am
      28th of May, 2018
    0 Votes

    @Vgtf @Vgtf.
    Issue resolved.
    My trip is over and going back to home.
    Thanks Vinay Sir.

  • Sh
      26th of May, 2018
    -1 Votes

    How TripFactory spoiled our Nainital-Kausani Trip (TFN0019ABPN)

    After lot of discussion with our Trip Factory Advisor Shubham, we finalized below hotels (3 days each) for our stay in Nainital and Kausani. We have done all payments 2 months ago before out trip.
    1. Hotel Rio Grand Nainital
    2. The Buransh, Kausani

    Nainital
    We were promised Deluxe Room and has a description “This double room has a dining area, seating area and tile/marble floor”.
    We got a small room (Room No. 102), which has common open area (they call it balcony) with stagnant water. This room has tea table placed before cupboard. Next to table 2 chairs are placed. On one side bed is placed. So, for opening cupboard, one has to move 2 chairs and tea table. The room was so small, that I have to place chair at the entrance to open our luggage. This is surely not Deluxe room I paid for. After lot of request they gave better room or deluxe room we paid for but only after 1 day.

    Kausani
    In kausani, we paid more to stay in 4-star hotel. Our check-in date was 22 May 2018. At 12:00 on 22 May we got below SMS from local vendor:
    “Sir your kausani hotel Change update 22 May, 23 May Hotel Mount Villa Kausani & 24 May The Buransh”
    There is no hotel with name “Hotel Mount Villa Kausani”. At 19:30, they told hotel name is Chevron Mountain Villa. This is 3-star property but as per TF they kept on insisting that they have UPGRADED our hotel and this one is better than Buransh. The hotel has very less lighting and pathetic food. After asking repeatedly why the Buransh booking is changed – TF folks kept on telling various stories which was hard to digest, they also said that since the management at Buransh has changed hence they have cancelled our booking. We kept on insisting for buransh Booking but TF did nothing on this. After whole day of outing we finally succumbed to stay in Chevron Mountain Villa as our Kid was not feeling well. We kept on talking to TF folks to get the booking done in Buransh but we got only a reply that if rooms are available they will get it done.
    Mr. Pradeep Head Operations Trip factory even offered us Hotel Sagar (Budget Hotel) which they kept on convincing that it is better than Buransh and Chevron Mountain Villa.
    In between I called The Buransh and got to know room is available for 22 May but TF team did not do anything. The Buransh also confirmed that we have no booking for 24th May, which vendor has mentioned in his SMS.

    We called Buransh directly and asked for availability on 22nd, 23rd & 24th…to our surprise Buransh had rooms available on 23rd and 24th…(22nd it was already 7 PM hence no rooms) while TF folks kept on saying no rooms are available. We worked as mediator between TF, Local Vendor & Buransh to secure our booking in Buransh at 11:00 AM on 23rd May. To our surprise, for this also there was NO CONFIRMATION from TF & Local Vendor….as if they did not bother as we had already talked to Buransh Folks directly….Highly UNPROFESSIONAL

    1. TripFactory is Holiday Planner and they are not aware of Hotel type.
    2. What is the point of booking in advance and paying on time.
    3. They form a whatsapp group some 16 ppl to assist us in our trip but team was not aware of Kausani hotel change till we inform them.
    4. Team was not aware of change right hotel name for a long time.

    Once we checked in Buransh Kausani, we asked the management about the lapses regarding our 3 nights booking (22nd, 23rd, 24th), they informed that no one from Trip Factory or Local Vendor has confirmed the payment terms rather they just had enquiry made to Buransh and hence they cancelled the booking as it was only enquiry.

  • Vg
      27th of May, 2018
    +1 Votes

    The hotel is lying, they are unprofessional people in Hills, because they know a customer comes only once, and they can do what they like. While i accept your feedback, but what is the luxury in lying to you.. so you willify on the internet, not even stupid people would do that, you think our guys were just calling you to give you some non factual info, we dont do that. why would we, do that all, whats our motivation. We are well settled respects enterprise. We love the fact every act of ours is open to public scrutiny, but that does not mean, we have done all this.. to make sure we take your money and then keep it. Please do not make up assumptions without facts. I will call you and also share with you..

    Regarding Chevron chain not being 4 star.. everyone can search for themselves.

  • Sh
      27th of May, 2018
    0 Votes

    Dear Vinay,

    Since Trip Factory was our frontend, we are least bothered what hotel is saying ... we were looking from TF to sort out things...Our complaint is about TF Services and misleading communications by your representatives...the WHATSAPP Chats were of NO USE at all and we really doubt the usefulness of it...

    I am sharing our experience during the trip and how people behaved in our conversations with them...You should use this as FEEDBACK to improvise your services if you want to continue in services business else we all know how things can vanish with such kind of useless support and service.

    I am representing ALL FACTUAL INFO only... this is what we have been through...Regarding Chevron Group of Hotels, Please CHECK Specifically for Kausani property...its definitely not GOOD and NOT a 4 STAR property ... So no educations here please...

    How can you print a confirmed booking and get it cancelled at the very right moment of check-in ???? This is what is worrisome ... You never disclose your travel partners during booking process BUT your travel partner DIRECTLY communicates with us during trip for booking changes ... Was it not TF responsibility to get these things checked and inform us in advance???? Post we notifying TF team, they came to know that such issue has happened...THIS FALLS UNDER SERVICES / OPERATIONS ... Definitely your Operations Team need to improve and specifically Sameer & Pradeep.

  • Vg
      27th of May, 2018
    0 Votes

    @ShaluSingh Shalu, I thank you for the detailed phone call and candid feedback. We will come back stronger. We humbly accept your feedback. I understand we are at fault. Enjoy your weekend. Regards Vinay

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