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TripAdvisor / false advertising misleading information

1 141 needham streetNewton, MA, United States Review updated:
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they allow anonymous people review establishments whether they stayed or not, reviews are never verified or checked, and if a hotel does complaint they make out to have the review checked and then come back and say they found nothing to indicate the review is suspicious, but I know because I submitted a review about a place that I stayed and got the owner to complain by saying that his hotel was closed for refurbishment and that these guests could not have stayed, they wrote back to the owner and said that they had checked out the review and it was authentic, but I got no email to check it out, so who did they check it out with.luckily it was a 5* glowing review, According to BBB in MA they only have 1 employee but do not have a favourable buisness, this is a suspicious company and they lock properties into being members by getting ficitious guests to sign up their properties - GET THEM INVESTIGATED ASAP_ THEY ARE MISLEADING TRAVELLERS, INSULTING ACCOMMODATION POVIDERS AND FALSELY ADVERTISNG BY STATING "GET THE TRUTH THEN GO" LIES LIES LIES

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Comments

  • It
      24th of Jul, 2009
    +1 Votes

    Agree completely with this complaint, stayed at a property recently having never heard of Tripadvisor, but met an American couple there who had read a particularly nasty review about this B&B, the american couple had read a rebuke by the owners legal team and had asked to see the CCTV images that the rebuke stated were available, so I asked about it also and viewed it with the american couple now I had not seen the review so held my opinion until I returned to Italy and then read the review which is totally untrue, I then contacted the support team from Tripadvisor as per their web site and told them that I with many more visitors had viewed this CCTV and that the review was written by a very erratic person who was obviously just a crank as the contents were wrong and this could be seen from the CCTV which was dated the same date as he had on his review, and that that Tripadvisor were most certeinly wrong in this case and doing the B&B serious damage, I got a reply to contact them through the owners forum and I replied saying that I was not an owner but a perosn who wished to being to their attention a flawed review for their own sake of content integrity, I never received a further reply and the review remains under this B&B, I totally agree this company should be made answerable for the reviews, I have contacted the B&B and told them that I contacted Tripadvisor to advise that I saw their CCTV and got no satisfaction and the gentleman replied that he was not surprised, he said Tripadvisor have told him that the bad reviews get more clicks and that is what makes them a popular site on google, so how about that? Perhaps all the accommodation providers should contact google, ot take their peoperies off this FAKE site. Marcel Italy

  • Ma
      1st of Oct, 2010
    +2 Votes

    Tripadvisor are owned by Expedia.com, they will only remove reviews if it is in Expedias interest, if the hotel is an Expedia hotel then the review will be removed or if the hotel is prepared to pay the 1000$ a year fee to tripadvisor to be a Tripadvisor hotel.

    Tripadvisor is a scam and only complete idiots would rely on a Tripadvisor review.

  • Ma
      4th of Nov, 2010
    +1 Votes

    Tripadvisor a real scam and they cover dishonest hotels for money! They will post 1 of 10 bad comments from tavelers.
    "Reviews you CAN NOT trust' is their slogan

  • Qu
      7th of Nov, 2010
    +1 Votes

    Tripadvisor are heading for a fall, they are allowing anonymous reviews on small hotels, their interest is the larger hotels that are linked with Expedia and Hotels.com that are part of their corporate group, as long as the general public are not staying at the hotels that Tripadisor are allowing the bad reviews for then Tripadvisor are making more money through Expedia etc.
    How can you trust a company that charges hotels to advertise on their website and their website is a REVIEW site for these same companies that are advertising!

  • Dr
      26th of Nov, 2010
    0 Votes

    It is not a comment ----It is truth that Trip Advisor ownners should learn ---There is a greate barrier between consumer and your Computer generated automaTIVE RESPONSE ----- tRIP aDVISER IS A GREATE CREATION OF EFFORTS AND BUISNESS ---But the faults there is no easy way for the members to convey ----Just look at this ---there are Flights from Pakistan Karachi ---and Islamabad to Azarbai Jan ----Kindly enter and see NO RESULTS ----- Why ! either that portion of yopur Web is corrupted ---Or a greate lack of mis undertud behaviour for buisness ---------------Perfecy is developed if you have a direct communication with the customer !!!

  • Dr
      26th of Nov, 2010
    0 Votes

    I have posted already ----Doing a fovour to inform your authorities ---about lapses of your webside based buisness ----This companies pay millions to get the authenticated report of what is going arround them ----Rather than gust computer generated answers and Questions !

  • Ma
      26th of Nov, 2010
    0 Votes

    I, like hundreds of other people are wondering exactly what is Dr. Tariq on about!?!?

  • Fa
      25th of Mar, 2011
    0 Votes

    Get over it. You are just mad that the people finally have a voice regarding being treated like dirt by certain establishments. People have better things to do with their time than make up stories about somewhere they stayed if it was not true. If you don't like what they write, don't go to the site. Review sites shouldn't be responsible for the experience of traveling individuals, obviously. So treat your present customers right and they will come back. Plain and simple. Most service sucks these days. Sites like Trip Advisor are our only recourse in being treated badly. Having the internet to complain has been a god send.

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