Trilegiant / Fraudulent credit card charges despite cancellation
I enrolled into the membership with GreatFunsite in conjunction with a purchase I made with priceline.com as the website promised a 15% cashback on my purchase with Priceline. The membership was free for the first 30 days following which unless I canceled I would be charged $11.99. On July 23, 29 days after enrollment, I called to cancel my membership (membership # [protected], username SHAH1281) and was given a cancellation code MJ1001790723. Despite this, I was charged $11.99 on August and September 07, 2007.
Multiple attempts to talk to the customer service has been to no avail as every time I am told that the membership is stil active, although paradoxically, the cancellation code is a valid one! Any attempt to speak to a supervisor results in an indefinite hold. Additionally, on multiple occassions, as soon as I mention the fraudulent charges, either the call gets dropped, or I am asked to hold and once again the hold is an indefinite one.
I have initiated a disputed charge with my credit card (Citi Cards) and am hoping for a favorable resolution, but I am afraid that the unauthorized charges will be recurrently made to my card.