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TriClear / Onlingo / Syndero LLC. / Deceptive business practices, extremely poor customer service

1 United States Review updated:

There are a number of complaints filed on this company with the BBB

The company is Syndero, LLC. and is also DBA as:

TriClear
Onlingo
Living Christian

The following info was taken from the BBB site:

http://www.goldengatebbb.org/commonreport.html?bid=75932

BBB Reliability Report

The Better Business Bureau®
Serving San Francisco, Oakland, San Mateo, and Northern Coastal California
1000 Broadway Suite 625
Oakland, CA 94607
[protected]
www.goldengatebbb.org

OnLingo
PO Box 1566
Suisun City, CA [protected]
Telephone: [protected]
Fax: [protected]

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Original Business Start Date: January 2005
Local Start Date: June 2005
Entity: Limited Liability Corporation
Incorporated: July 2005, DE
Employees: 25
BBB Membership: This company is not a member.

The Bureau develops a full report
BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

On a firm based on inquiry or complaint activity. This company first came to our attention in September 2005. We are attempting to develop more information on the company. At the present time we do not have enough information to issue a full report

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.

Additional DBA Names

Triclear
Living Christian

Nature Of Business

This company offers educational software in Spanish.

Customer Experience

This location is the headquarters location for this company.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 147 complaints about this company in the last 36 months, our standard reporting period. Of the total of 147 complaints closed in 36 months, 113 were closed in the last year.

Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
17 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

11 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
25 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

10 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

4 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

13 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
24 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.

Issue Not Defined
Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Additional Telephone Numbers

Additional Phone Numbers
Tel: [protected]

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--------------------------------------------------------------------------------
Report as of May 2, 2007
Copyright© 2007 Better Business Bureau®, Inc.

If you choose to do business with this company, please let the company know that you contacted the Better Business Bureau for a report.

BBB reports may not be reproduced for sales or promotional purposes.

The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

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Comments

  • Ma
      30th of May, 2007
    0 Votes

    I was able to find more info on this Company Syndero... It seems that they own several companies who all run the same scam... Onlingo, TriClear, Dermitage, Living Chdristian, and Internet Careers. They must know they are doing something wrong because as soon as I told them that I was going to call my credit card company they gave me back 4 months of charges that I did not authorize. I also threatened to call Brad Klaus, and Kenneth Fox, and discuss their rude Customer Service staff... This seemed to really get their attention and someone named Corey gave me all my money back!!! You just have to be firm with them, and you will get all your money back, they know that they are crooks.

  • An
      23rd of Sep, 2007
    0 Votes

    I would suggest that you also take a look at the other posting on here, it has alot of info about triclear's parent company Syndero, and thier contact info along with thier other products Onlingo, Dermitage, Internet Career Kit, and whatever else they are hiding behind.

    I had a similar situation with this company and after threatening them with my local Attorney Generals office here in Florida, the BBB, and filing a chargeback with my bank they finally agreed to refund my money.

    I would suggest that you dont stop with the CSR's, demand a supervisor or manager and if they still wont help you demand to go higher. All the names are on the Syndero web site of thier Board of Directors along with the founders of the company Brad Klaus and the VP of Customer Service listed as Corri Tanner.

    In my dealings I was able to get a direct number to her which is (707) 864-6194 and (707) 292-4434. I also found thier email addresses listed as ctanner@syndero.com and bklaus@syndero.com.

    Once I contacted Ms. Tanner she seemed willing to do anything to stop me from contacting the Board of Directors about the service (or lack there of) which I recevied from her department. She agreed to refund my account in full for 3 months worth of products and cancelled any further attempts to my card.

    I hope that this helps you! They cannot continue to get away with scamming peoples money!!!

  • Be
      10th of Jan, 2008
    0 Votes

    Hello my name is Beverly and I would like to assist you in your Customer Experience with our company.
    Please contact me at: beverlyblogger@gmail.com.

    Upon completion of your customer experience, please re-post to this website!

    I look forward to hearing from you!

    Beverly K.

  • Da
      6th of Feb, 2009
    0 Votes

    What sort of Customer Service Agent operates from a "gmail" email account?

    That, right there, spells SHADY!

    This company has also been hitting up schools in California and around the country in order to obtain personal information from young, naive students... new to the industry.

    BEWARE!

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