Tri Clear review: Unauthorized charge to card & damaged product 92

I ordered the sample product with the understanding I would be charged shipping only. I had 14 days to return the product for a full refund if I was dissatisfied. My credit card was charged $69.99. The product did not work and was returned within 14 days. I received a $50 credit on my card - I should have been refunded all but the chipping ($6.95).

I ordered a free trial of the so called acnefree product all I had to pay was a one time s/h fee of $6.95 .I received a package in the mail which I believed was what I was suppose to get. When I was checking on my account I noticed a charge for 69.95 so I called the number which was no longer in service. I checked on the internet for the name listed on the acne product it was called tri-clear. This company had its own site so I called to get my money back they said that it was passed the trial period I didn't order a trial period kit I ordered the free trial. The company informed me that even if I sent back the product that I would now get charged a $50.00 restocking fee. I informed the customer rep. that this charge was unauthorized that what I ordered was through a different company and wanted to know how or information was obtained by them. No answer to that they said it was done on their site or through a survey site none of which I did. Our financial institution will be looking into the matter to refund my money but do not trust these two companies they are scamming unknowing consumers.

My 18 year old son ordered the $6.95 trial offer of Tri-Clear acne treatment. His acne has gotten alot worse since using it. He was previously on Pro-Active with decent but not totally impressive results so he decided to give tri-clear a try. Tri-Clear is definitely a bad product! The claim that it works better than pro-active are completely false. To add insult to injury my son was not aware of the 14-day deadline to call and cancel so we were charged $69.95. I guess this is another one of those "live and learn" moments!

Recently i was charge $69.00 from tri clear and i never gave them my credit card number and i didn't want there product. I was so upset over this that i got depress over it!

They said that they ship to me there product on april 13 2007 and that there was a conformation for it and they lied because i was on vacation from april 7 to april 14 so i never receive any product from this company they are nothing but a big scam. I have lost $69.00 i hope i can get my money back somehow.

I was charged $99.95 for a free sample size. The size is suppose to be a 60 day supply! Yea Right! The insert that came along with the shipment has NO I mean NO instructions stating that there will be a $99.95 charge after 14, 15, or 30 days if not returned...
They add this instruction in the advertizment after you have placed your order...Scammers! I sure hope the people that work in this company can sleep @ night...With all these people complaining...

I received two packages from Tri Clear not knowing who they were who sent them and there was no invoice or bill or return address. When the third one arrived I sent it back and opened one of the ones I got before. All there was inside besides the product was a paper with some advertising from tri clear. I called them and canceled, this was in july. In october I was looking over my bank statement and saw charges from seven different companies! Including charges from a company called girls gone wild! I am a 47 year old woman, what would I want with a product like that besides one for acne, I have never had a problem with acne even as a teenager. I asked my bank for copies of my statements from april, 07 to oct 07. When I was through there were $675.00 charges to my account. All of these companies spun from Tri Clear I found out later. The fraud dept. of my bank has re-embursed all the money thank the Lord, except one from Tri Clear because my address was a deliverable address it wasn't considered fraud. I still can't believe this has happened. I have never ever, I swear to God, given anyone over the phone or on the internet my personal bank account info. I am changing banks and watching my accounts a lot more closer from now on. It seems everyone is out to get you these days.

Sold a product to a hard of hearing senior citizen. As i was told they only have to say yes when they call your phone and it locks you in to a product. On a fixed income and get several of these call could be terrible. I have tried to get information and this company is terrible to reason with. All they want to say is you are responsible for the postage. There is no way we need this product and to me it is a scam against seniors. Just another thing we have to be careful in our golden years.

After receiving the trial offer, I found my checking account debited in the amount of 79.95. I didn't order more of the product, wasn't informed that a shipment was on its way, and wasn't given information on how to cancel future shipments.

I kept receiving little boxes from Tri Clear. I did not know why. Finally, after getting so aggravated about it I called the number I found on the internet only to find out that I had been enrolled in the Tri Clear club and they were charging me $70 per box. I can only get credit for one of them and they will also charge me a restocking fee. Apparently, while on line I clicked on something to receive a trial of it so I could get a dining gift card and inadvertently gave them my credit card info to which they were charging all these boxes. They never sent me any info in the mail or told me that they would be sending me this crap. They won't even let us send back all these boxes-only one and it is subject to a "restocking fee". After reading all these complaints I know why the guy I spoke to was not apologetic that I was charged more than $6.95 for "trying a sample"- which I never even opened that one either, but they refuse to take back more than one. May they rot in HELL!

The same thing happened to me i was charged full price for a free trial and thought i canceled my subscription but received another shipment for 69.95 plus shipping and handling. I tried canceling on line but no record of my account existed. So then i called customer service and waited on the phone 20 minutes for a customer service representative. Once one came on line i canceled the subscription and then was sent a e-mail on how to return the order. Was not happy at all with the service or product and will be more careful in future purchases over the internet or from companies that charge credit cards and don't send out statements or billing receipts.

I purchased the trial for $6.95 shipping only. The next month I was charged $69.95 and an additional kit was mailed to my home with a charge of $76.90.

Triclear is refunding the $76.90 but refuses the $69.95.

What a scam!

Signed up for the free trial (small bottles) and was charged (unauthorized) to credit card another $75.90. 'Scott' was rude and said I had to return the product and would still be charged $29.90 for restocking, even though it was used. Was also not told up front I needed a number sent in off the outside box long recycled. This is a scam. It is a poor product that does not work.

I sent back my free trial UNOPENED and put on it do not debit me for this product. They did anyway. Now i am out 69.99 and i have nothing to show for it.

Before my wife used this product she had mild acne on her forehead. After her second use of tri clear she broke out all over her face and forehead. This product made her acne much worse than it had ever been before. I would not recommend this product to anyone. As far as canceling before the free trial was up, we had no problem other than a 30 minute hold on the phone call.

Was charged 69.95 and only wanted the free trial. I was never sent any additional information on how to cancel any further orders or charges. I want my 70 bucks back!

Watch out for the Tri-Clear scam.

If you order out a sample and pay for the freight, thirty days later they charge you full price and start sending you product every month.Just Like the Girls Gone Wild scam whitch they lost in court over.

The product in crappy and smells bad too.

I tried out their free trial and my son had such a bad reaction I had to take him to the mad, and he was put on antihistamines. I asked them to cancel the account and they said they would. Instead they took a months charge out of my account but sent no product. I am about ready to give up on free trial anything.

I've read some of the comments being posted on here. Although i am only a teenager, I would like to say a few things. My step-father had ordered it for a free trial, and we just kept recieving them in the mail every month. He then noticed it too was getting charged on his credit card as well. For me the product works great, but only if I use all the steps. Just after one use my skin feels softer, and just better in general. I have found that if you use the first step while in the shower, you will see no results. I think there is a product that works for everyone, and this one is mine, and i'm upset that they no longer sell it, but it was a little high priced.

The message is for the first person to respond. Do not throw that stuff away!

I am wondering if the person who has this tri-clear is willing to sell me the product at a discounted rate. I get a box from you. The stuff actually worked for me. My skin was so clear! kemp711082002@yahoo.com if you can email me. I do not know how old this message is, but I will take a box off your hands. Email me. thank you

I ordered the free trial of triclear and have been using it for 2 weeks. I seen that it was going to come out of my debit account for a total of $69.95 a month and called and cancelled. I was told that I could cancel but that I would be charged $29.95 for the product they sent me. So really there is no free trial. Not to mention I think my face has gotten way worse in the 2 weeks i've been using it. Had mild acne to begin with and now I have these huge red knots all over my chin and cheek.. Definetely would not recommend this to any of my friends, not even to my enemies! lol

all you people really want to sit hear and complain about these websites advertising falsley and how they're ripping people off and don't want to take responsability for your own actions. We are all adults and should have enough common sense to know that if anyone is asking for your credit card number then (RED FLAG) of course you need to try and find and read and fine print before giving something so personal out to anyone especially online. I mean you might aswell give a stranger your social security number in that case, and people wonder how there idenity get stolen. Don't be so gullable just because you see something that says free and besides it does not say get your free sample or that they're going to give you the product for free it simply states FREE TRIAL so for people that don't comprehend that it means it's a trial how in the hell would they make any money just giving out there products to everyone and there momma for free. Then everybody wants to down talk the product just because they were charged for it. If you can't afford to pay for something then don't give out your credit card number, If anyone ever calls me telling me I won something for free but then turns around and asks me for my credit card number or bank account number you better believe im gonna be askin what for. So the moral of this story is it's all common sense...just use your brain ...be on point about what your getting in to.

I have to admit I strongly disagree with everyone's complaints. I ordered the free trial and then read this page. I was kind of scared at first. I read the email Triclear sent and it DOES say that items may be subject to a re-stocking fee. However, this is only if you do not call in the time period to cancel the payment, which it also explains in the email. It says very clearly that you must call before your trial is over to not be charged. You also cannot blame them for the treatment not working for you. Different treatments work for different people. I ave had cleaner, healthier skin in less that a few days of using triclear. If you would have read the email they sent you, these problems would not have occured.

Satisfied Triclear User

ya $70 was just put on my credit card because 1 mth ago i tried triclear for $4. they only will refund $40 cuz they said they didnt get the product. so i pay $30 for crap i dont want becuz they SAY they didnt get the box in the mail? total bs the stuff doesnt even work n it smells disgusting.

I purchased the triclear knowing gthat I would need to cancel immediately or be charged so I called the number above and was connected quickly to a polite woman she said that I could cancel and they would email me a shipping label and needed to mail back within 30 days. OR I could chose to purchase it one time for a fee of 29.99, and later if I decided that I wanted to get it again I would only be charged the 30 bucks again... Hopefully they dont try to charge me again! But Luckily I used a prepaid credit card so they wont get anymore from me=)

Sure wish i would've Googled earlier. The same thing happened to me about saying i was ordering a trial for $6.95 and then was charged $69.95 to my creadit card. Again they said it was because nothing was returned within an allotted time. I called the number on my bank statement and they did send an address to return it to but unfortunately i will only receive a partial refund. I'd thought about keeping it and trying it out but after reading these reviews and comments i will definitely return it. Please pass it on to others not to get caught up in this shameless scam.

I returned the product within the time frame and should have not been charged. I was charged because they claim that it was never recieved. I will contact the better business and attorney general of CA. I don't want to spend excess of $100 for something that does not work.
Sid

Thank you to all that have commented about the scam. I am always skeptical of online products and always google for "xyz reviews" first.

DNS lookup of triclear.com it is registered to a:

Registrant:
Dan Ellis
Dan Ellis
PO Box 1699
Suisun, CA 94585
US
Email: technical@syndero.com

If you then go further and do a look up of syndero.com

Dan Ellis is also the "VP Corporate Strategy, Co-Founder"

TriClear trademark is also registered at the US patent office under:

Syndero LLC CORPORATION DELAWARE 128 King Street, 4th Floor San Francisco CALIFORNIA 94107

Syndero LLC registered in California as of 08/18/2008 is canceled but still assigned to a:

BRAD KLAUS
333 BRYANT STREET, SUITE 360
SAN FRANCISCO, CA 94107
(this is probably an office)

Brad Klaus is described as the CEO and Founder according to the Syndero.com in the "About Us" section of the website.

If anyone is really looking into a class action suit... here is where the trail begins. You probably don't need a very expensive lawyer either. With all the people here and your financial statements the evidence will speak for itself in court, though I recommend having some kind of lawyer. The cost to file a BBB complaint is worthless compared to really making a case if you are so angry. Unfortunately you can't directly sue Brad Klaus because its a LLC. I'm also not sure how it's working now considering the cancellation of the LLC; this is when you do need a lawyer.

So to conclude.. TriClear is a subsidy of Syndero LLC under the ownership of a Brad Klaus in San Francisco, California.

muicalc@gmail.com

How could they charge you for something you never gave them account/card info on? If it was COD, why'd you pay for a COD you didn't authorise? If it was sent unsolicited US law provides you don't have to pay for it, being you entered into no contract. If you were on vacation, how did you order this? On a dare while drunken spring break binging?! C'mon! I read about the complaints people have made about this product, your's is the only one written by a crybaby whiner with no credibility. Show your brain, not your stupidity, when you write a complaint. Prat.

I was just ripped off by this stupid triclear company. I ordered their stupid product because I thought hey a good deal 6.95, and today I noticied a pending charge on my debit card for $69.95. I had no idea this company was going to go and do this. this should be illegal. I haven't used the product yet, but after reading everyone else's post that the damn product doesn't even work. I will not use it. I will stick to using neutrogena. I am going to attempt to speak to someone with this company and get my money back, and if they don't cooperate, I will just go thru my bank and file a claim with the BBB and attorney general. This company should be put out of business, and if enough people complain then they will be because what they are doing is not ethical

i send the massage for bsnl power plan services to friends & family at one month ago but service is not activate so i call to cutomer care center to activate the service .but excutive says your service is activated in 3 days. so i call return to customer service center excutive says your service is activated in 3 days. pls.action to bsnl services and activate my service immediate. my no.[protected].
Thanks !

I never had a problem with the product itself. I made a purchase in September of 2007 of 3 boxes. I was told by the rep at that time that I will only be charged 19.99 then and for future purchases. When I called back in April I was told that the price was 29.95 and that they could not honor the claim made. I expressed my disappointment and was transfered to a manager. The manager Brian attitude was horrible. All he kept saying to me was this is the price and there is nothing we can do. I told him that I am aware the rep explain to him what my problem was before he took my call. I sent in a complaint to the company and still to this day have not heard anything from them. I strongly believe in customer service and am strongly disappointed in the way the call was handle. I will send a second letter to them expressing my discontment. The price really was not the problem the customer service was.

Ok..I see so many complaints..i am an asian and i ordered the tri clear..i never returned them back because it worked for my skin. Now I am an Indian with brown skin. Earlier I tried Pro Active but it didnt really work for my skin. The only thing is if you keep using this product I would never receive acne. but if you stop using, then boom..there you have brand new acne.

Advice to all who have acne. COnsult your dermatologist and get genuine treatment. I have been using 2.5% Benzoyl Peroxide as a gel that unplugs pore and clears spots AND tetracycline tablets that kills bacteria from inside.

Using since 2 months and I have highly impressive results. Best part is that the treatment cost didnt even touch $5. Its that cheap and effective. Of course the treatment was done in India. Cheap and Best place Now I regret why I spent $70+$70+$70 for tri clear though it did work..Very expensive.

I was called regarding Tri Clear... said I would try it and the seller told me the first would be free... just a few dollars for postage... well, it came and I was allergic... should have ret'd it but they said it was FREE... then I got another package from Tri Clear and I refused it. I was charge for it on my credit card and it was over $70! A woman from the credit card called Tri Clear and they denied that they said they'd pay postage... surprised? Telemarketers should not be allowed in the US... but in THIRD WORLD COUNTRIES ONL Y(they might get shot there). I have also been targeted by other telemarketers and my credit card won't help. Why should they when they get interest from charges? Just another scam to get mone...anyway, buy the year 20012, telemarketers will be have no jobs.

Your FREE Trial of the TriClear Acne Solution System includes a full 30–day supply for just $6.95 in shipping and processing. You will have 14 days to try the TriClear Acne Solution System and discover why it is the perfect acne solution system for you. If you like how this system helps clear and prevent your acne blemishes, do nothing – at the end of your free–trial period you will be billed the discounted price of $69.95. If for any reason the system is not for you, call TriClear Customer Care toll–free at 800–494–7260 any time within your 14–day free–trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.

Plus, if you decide to keep the TriClear Acne Solution System, you will receive FREE acceptance in Club TriClear and will receive a fresh supply of the TriClear Acne Solution System approximately every 30 days at the same low price of $69.95, a 22% discount. You can cancel by calling TriClear Customer Care. No risk, no obligation, cancel any time!

All California orders are subject to an 8.5% sales tax. Shipping and processing fees are non—refundable. All sales after the free–trial period are final. Returns may be subject to a re–stocking fee.

Please note that we cannot process packages marked "Return to Sender". Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by calling TriClear Customer Care at 800–494–7260.

If you have any questions, please call us toll–free at: 800–494–7260. TriClear Customer Care is open from 6:00am to 5:30pm Monday through Friday and 7:00am to 3:30pm on Saturday (PST). Additionally, you can learn more about TriClear 24 hours a day online at www.triclear.com.

I was just about to order the "free trial" of Tri Clear for my daughter, and I'm so glad I found this site and read the comments before giving them my credit card info! Thank you!

Hi,

I wanted to follow up and make sure that all your concerns have been addressed and make sure you are satisfied with the service you received when you contacted the Customer Care Center on 3/13.

Please contact us if you need further assistance. We are staffed M-F 6a-5:30p and Sat 7a-5:30p [protected].

Sincerly,
Angelina
TriClear Customer Care

I received a trial supply of Triclear through a survey SCAM. After the trial period, I did NOT authorize further charges to me card, but still received 2 highly priced charges to my account. One was reimbursed after a $9.00 restocking fee, but the second (which was at an even higher price) was not reimbursed -- which was not even opened and simply marked "return to sender." I have talked with their customer service and was informed that I was talking to a supervisor and that the second package was not received for almost 3 months and no reimbursement was to be made. Please call them EVERYONE at [protected] and get your word to them. They are a SCAM company and their product is pure chemical and will CAUSE acne.

They charged me after cancelling a product I never ordered. they sent it after I filled out a form for a plasma tv. These guys are crooks. I told them I am 35 yrs old and the product is 18 yrs too late for me, refund my money or get sued!

I agreed to try triclear for free, $6.95 for postage and handling. I then received 2 more packages that I did not authorize at $69.95 each. The stuff does not work and I do not wish to continue receiving it. Like other people who have complained, I can not reach a person to cancel further shipments. This stuff is way too expensive and I only agreed to the free trial. Will try to contact again to cancel future shipments and send the unused product back with a credit to my checking account.