TRI-CAP / Person answering the phone
I called Tri-Cap today to find out what the criteria was for getting fuel assistance. A gentlemen answered at Tri-cap and I proceeded to explain to him that national grid asked me to call them to see if I was eligable for some fuel assistance till my husband returns to work. The gentleman huffed and puffed and told me the gross amount for one person then I asked him for 2 persons and he said "OH BOY" like I was stupid and began to tell me. Then I asked him what is the process for the paper work and he told once I found out the gross amount to call them back and make an appointment. Then I heard a click.
Thanks Tr-Cap I understand everyone is looking for some kind of assistance but to be treated with disrespect is unacceptable, I didnt ask for my husband to get laid off from his job, nor did I. I was just asking for some information that was it.