Menu
TRESemme Customer Service Phone, Email, Contacts

TRESemme
reviews and complaints

www.tresemme.com
www.tresemme.com

Learn how the rating is calculated

1.1 35 Reviews
Verified
The authenticity of the customer service contact information for TRESemme has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TRESemme complaints 34

ComplaintsBoard
J
11:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TRESemme Shampoo and conditioner

I've used this product for years and thought it was a problem in my diet routine because my hair has come out in handfuls, my scalp is always irritated no matter what type of product I use from this company and hair is very brittle. I have noticed that I am not the only one with this issue and there has been a lawsuit out in place. Not only for this company but for my "Suave" products and "Dove" products as well. Hoping for a resolution as to my hair being very damaged from all these shampoo and conditioner products.

Desired outcome: Contact for compensation

Read full review of TRESemme
Hide full review
ComplaintsBoard
A
2:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TRESemme Shampoo and conditioner

I have been using your shampoo and conditioner and noticed i was loosing so much hair, even running my fingers through my hair id end up with a buch of strands in my hand even still in contact with the root which showed my hair wasn't just snapping!
I put it down to stress untill i saw other people have had the same problem its completely destroyed my confidence my hair is thinning by the minute and im trying everything to stop it falling out. It ridiculous

Read full review of TRESemme and 1 comment
Hide full review
1 comment
Add a comment
S
S
0101Sam
, US
Feb 23, 2021 11:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am having the same problem and l was putting it down to my age...l contacted tresemme. They phoned me every week to see how my hair was l told them every week my hair is still falling out.They suggested I go to the Dr in case it's to do with my health ...l went to the Dr and had test done .. And it was nothing to do with my health...l told Tresemme the following week what the result was...The person that ph me every week said they can offer me £20 vouchers...I declined it ...He said it was out of his control now...and he has to pass my case on to someone else...And someone else will be in touch with me...lts been a week and a half and l have not heard from anyone ...But l will take my case further...

ComplaintsBoard
T
6:59 pm EST

TRESemme Shampoo

I have been tresemme for awhile now and my hair keeps falling out and burning and itching I had no idea it was the shampoo ! Until this last time all my hair came out by the hand full ! I cried so hard how am I going to get my hair to grow back? I have to shave my head it's nothing left just edges and one in the back. I cry everyday I see my hair ! I can't even go to the salon I'm afraid it they will laugh and put me on social media ! No one deserve this all my hair and confidence is gone ! My anxiety is thru the roof.

Read full review of TRESemme
View 0 more photos
Hide full review
ComplaintsBoard
D
2:18 pm EST

TRESemme Keratin tresemme shampoo and conditioner

Hi I have been using your tresemme keratin shampoo and conditioner since may irritated scalp in the last couple monthsi would appreciate some kind of reason as to why you sell this product. My friend recommends tresemme but I fancied the keratin range as it promised alot but I have had nothing but itchy flaky scalp and hair loss from front an sides

Read full review of TRESemme
View 0 more photos
Hide full review
ComplaintsBoard
D
4:19 am EST

TRESemme Keratin Shampoo and Conditioner

I lost so much hair and still shedding till this day. Worst product I ever experienced a bad reaction to my body. Why not warn your consumers about the health issues concerning whats in your products? I am very disappointed! my hair has never fall out as much as it has since using this brand shampoo. This entire time I thought it was stress, but never imagined it being the shampoo and conditioner being used. Hope they take all your brand shampoos off the shelves at the stores to warn others what is happening. I shed so much all day during the day... its ridiculous!

Read full review of TRESemme
Hide full review
ComplaintsBoard
J
4:26 am EST

TRESemme Tresemme hot hair dryer

I have, over the years, brought quite a few of your brush dryer because they are the size I prefer, however, everyone of these has had to be thrown away with the same problem, I do not change the brushes because they are very difficult to change, but in every occasion the problem has been the brush loses its grip and just keeps twisting round and not gripping the hair, this usually happens after the dryer is over a year old and sometimes only just over. I will no longer be buying your dryers. You are also very difficult to contact

Read full review of TRESemme
View 0 more photos
Hide full review
ComplaintsBoard
C
2:22 pm EDT

TRESemme Flawless curls mousse

I purchase the above product very frequently. For the first time, I have found that the product still has approximately 1/4 remaining and it will not spray. I would like a refund. In the past I have always been extremely satisfied with your product. Thank you, Caroline Mockabee, 1836 Bobtail Drive, Maitland, FL 32801. The number is [protected].

Read full review of TRESemme
Hide full review
ComplaintsBoard
R
12:27 am EDT

TRESemme tresemme company

I have used Tresemme ain't breakage shampoo and conditioner for years. Same formula as always. So I go buy new shampoo and conditioner and it's in a new bottle. Okay they changed bottles. Then looked o. The back and you guessed formula was changed. Called them and they lied and said that the formula hadn't changed. I told them I'm looking dead at it. Then got hung up on

Read full review of TRESemme
Hide full review
ComplaintsBoard
C
11:23 am EDT

TRESemme allergic reaction on using cleanse and replenish shampoo or botanique conditioner

Washed my hair in the shower Friday morning 12th of July 2019 I developed a rash down my neck, into my scalp, with mini welts that are extremely itchy. Top of my ears red swollen and itchy.
The products-Cleanse and Replenish Shampoo and New Botanic cleansing Moisture and Replenish Conditioner, New cleansing conditioner 0% parabens dyes sulphates
I am not sure which of the products affected me, since now I am afraid to try them again since the rash has not gone away and I am still in distress and extremely uncomfortable.
I would like to do a test on the conditioner and see if I have a reaction, since I believe
it is the Shampoo. How do I go about doing that? I would have bought the matching shampoo to the conditioner but Dischem Hillcrest were out of stock. I purchased Tresemme because of the promotion that was offered on TV. I was taken by the idea of a range of products that have no parabens dyes sulphates in them.
I would still like to try the Shampoo match to the conditioner I purchased.
Please advice, Kind Regards Claudia Bell
Please my e mail address is [protected]@mweb.co.za my name is Claudia Bell [protected]

Read full review of TRESemme
Hide full review
ComplaintsBoard
M
4:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TRESemme shampoo + conditioner

I have purchased the shampoo and the conditioner of tresemme the clean and replenish type. I have used only these products together as directed while showering. After the shower my neck is extremely hot and burning and red! Very sensitive I have gotten a chemical burn from using this product. I tried it once more to see if it was a freak incident but it happened again. I have used a ton of tresemmes products in the past. I'm not sure if this is a bad batch but I will no longer be buying their products.

Read full review of TRESemme
View 0 more photos
Hide full review
ComplaintsBoard
M
12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TRESemme curl hydrate shampoo & conditioner

2 weeks ago I started using the above mentioned shampoo & conditioner. Nothing has changed in my routine other than using this product. I am now losing my hair. Please see the related picture. If I run my fingers through my hair I get this amount or more hair. This is becoming very worrisome. Needless to say I will stop using this product. A warning label should be placed on your products.

Read full review of TRESemme and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
P
P
president bear
Johns Island, US
Oct 31, 2020 12:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I used Tresemme Keratin Smooth for the first time on September 24. By that evening my hair started falling out and it hasn’t stopped as of October 31. I have always had beautiful thick course straight hair. I have literally lost all my hair and am being treated with steroid shots and steroids. Too early to tell if hair will grow back. All other causes of inflammation have been ruled out through 3 blood panels and a scalp biopsy. No changes in my routine except this shampoo. No hereditary baldness. No hormone issues. No thyroid issues. Not female pattern hair loss, not vitamin deficiencies, no lupus etc. Thank God I am healthy. I would have never used this shampoo except our bathroom was being redone and it was a new bottle in my guest bath. This is the most stressful event in my entire life. Shampoo has a formaldehyde releaser (dm dm hydantoin) and many other chemical irritants and no warnings on bottle. Do not use this shampoo.

ComplaintsBoard
M
8:43 am EDT

TRESemme Adverse Event

Maria El Hayek - Pharmacist
The moment I started using the new Tresemme formulation "Keratin Smooth Shampoo", my hair started to develop dandruff.
At first, I noticed very mild dandruff. So, I went and washed my hair again (using the Tresemme shampoo) for the second time. After the shower, I inspected my scalp and it was filled with dandruff!
Since the only change to my hair-washing habits is the Tresemme product. I stopped using it and washed my hair with a no-dandruff shampoo (Clear) for 2 days. The dandruff has almost completely disappeared from my hair.
This is the first time I have dandruff and the first time I fill out a complaint for a Tresemme product!
Being a pharmacist, I assume that this might be due to the fact that the shampoo over-dried my scalp and this resulted in dandruff formation.

I hope you take this into consideration.

Regards,
Maria

Read full review of TRESemme
Hide full review
ComplaintsBoard
H
9:55 am EST

TRESemme Hair start falling and Dandruff increasing day by day

I bought Tresemme Hair SPA REJUVENATION Shampoo and applied it normally and after 2 - 3 hours I realized that my scalp is stretching and dry like never before. I suddenly saw that dandruff is growing and my hair start falling. I thought it is because of cold weather but after 2 days my wife explained the same problem with me. Its been a week and problem is still there. I have to apply oil daily to get rid of dryness. I am very pissed off.

Read full review of TRESemme
Hide full review
ComplaintsBoard
D
10:43 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I hate having to wash my hair so much, because the Italian in me caused me to have somewhat oily hair...I don't like to wash it too much because I don't want to dry it out or damage it. So, I thought I'd try the new TRESemme FreshStart Dry Shampoo. They advertise that it is great to use between shampoos. I finally decided to give it a try. I hesitantly...

Read full review of TRESemme and 11 comments

About TRESemme

TRESemmé offers a range of hair care products including shampoos, conditioners, styling aids, and treatments. The brand caters to various hair needs, providing solutions for hydration, volume, repair, and styling. TRESemmé is known for its salon heritage and aims to bring professional-quality products to a home setting.

TRESemme Customer Reviews Overview

TRESemmé is a hair care brand offering a range of products designed to help achieve salon-style hair at home. Their lineup includes shampoos, conditioners, styling aids, and treatments tailored to various hair needs, from moisture to volume and repair. TRESemmé aims to provide professional-quality products accessible to a broad consumer base, catering to different hair types and concerns. The brand also provides hair styling tips and tutorials on its website to assist customers in achieving their desired looks.
How to file a complaint about TRESemme?

### Guide on How to File a Complaint with TRESemmé on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with TRESemmé in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Provide detailed information about your experience with TRESemmé.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

---
This guide will help you effectively file a complaint or review about TRESemmé on ComplaintsBoard.com.

Overview of TRESemme complaint handling

TRESemme reviews first appeared on Complaints Board on Mar 7, 2011. The latest review Transformed My Hair After One Use! was posted on Mar 28, 2024. TRESemme has an average consumer rating of 1 stars from 35 reviews. TRESemme has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. TRESemme contacts

  2. TRESemme phone numbers
    1800 888 449
    1800 888 449
    Click up if you have successfully reached TRESemme by calling 1800 888 449 phone number 1 1 users reported that they have successfully reached TRESemme by calling 1800 888 449 phone number Click up if you have UNsuccessfully reached TRESemme by calling 1800 888 449 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling 1800 888 449 phone number
    100%
    Confidence score
    Australia
    8800 200 1200
    8800 200 1200
    Click up if you have successfully reached TRESemme by calling 8800 200 1200 phone number 2 2 users reported that they have successfully reached TRESemme by calling 8800 200 1200 phone number Click up if you have UNsuccessfully reached TRESemme by calling 8800 200 1200 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling 8800 200 1200 phone number
    100%
    Confidence score
    Russia
    +1 (800) 102-2221
    +1 (800) 102-2221
    Click up if you have successfully reached TRESemme by calling +1 (800) 102-2221 phone number 0 0 users reported that they have successfully reached TRESemme by calling +1 (800) 102-2221 phone number Click up if you have UNsuccessfully reached TRESemme by calling +1 (800) 102-2221 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +1 (800) 102-2221 phone number
    India
    +1 (888) 497-7054
    +1 (888) 497-7054
    Click up if you have successfully reached TRESemme by calling +1 (888) 497-7054 phone number 0 0 users reported that they have successfully reached TRESemme by calling +1 (888) 497-7054 phone number Click up if you have UNsuccessfully reached TRESemme by calling +1 (888) 497-7054 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +1 (888) 497-7054 phone number
    USA & Canada
    +44 800 585 895
    +44 800 585 895
    Click up if you have successfully reached TRESemme by calling +44 800 585 895 phone number 2 2 users reported that they have successfully reached TRESemme by calling +44 800 585 895 phone number Click up if you have UNsuccessfully reached TRESemme by calling +44 800 585 895 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +44 800 585 895 phone number
    100%
    Confidence score
    United Kingdom & Ireland
    +64 800 900 028
    +64 800 900 028
    Click up if you have successfully reached TRESemme by calling +64 800 900 028 phone number 1 1 users reported that they have successfully reached TRESemme by calling +64 800 900 028 phone number Click up if you have UNsuccessfully reached TRESemme by calling +64 800 900 028 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +64 800 900 028 phone number
    100%
    Confidence score
    New Zealand
    +420 224 071 111
    +420 224 071 111
    Click up if you have successfully reached TRESemme by calling +420 224 071 111 phone number 1 1 users reported that they have successfully reached TRESemme by calling +420 224 071 111 phone number Click up if you have UNsuccessfully reached TRESemme by calling +420 224 071 111 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +420 224 071 111 phone number
    100%
    Confidence score
    Czech Republic
    +45 70 277 784
    +45 70 277 784
    Click up if you have successfully reached TRESemme by calling +45 70 277 784 phone number 1 1 users reported that they have successfully reached TRESemme by calling +45 70 277 784 phone number Click up if you have UNsuccessfully reached TRESemme by calling +45 70 277 784 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +45 70 277 784 phone number
    100%
    Confidence score
    Denmark
    +358 10 802 255
    +358 10 802 255
    Click up if you have successfully reached TRESemme by calling +358 10 802 255 phone number 1 1 users reported that they have successfully reached TRESemme by calling +358 10 802 255 phone number Click up if you have UNsuccessfully reached TRESemme by calling +358 10 802 255 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +358 10 802 255 phone number
    100%
    Confidence score
    Finland
    +47 66 776 100
    +47 66 776 100
    Click up if you have successfully reached TRESemme by calling +47 66 776 100 phone number 1 1 users reported that they have successfully reached TRESemme by calling +47 66 776 100 phone number Click up if you have UNsuccessfully reached TRESemme by calling +47 66 776 100 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +47 66 776 100 phone number
    100%
    Confidence score
    Norway
    +351 808 200 391
    +351 808 200 391
    Click up if you have successfully reached TRESemme by calling +351 808 200 391 phone number 1 1 users reported that they have successfully reached TRESemme by calling +351 808 200 391 phone number Click up if you have UNsuccessfully reached TRESemme by calling +351 808 200 391 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +351 808 200 391 phone number
    100%
    Confidence score
    Portugal
    +34 900 812 510
    +34 900 812 510
    Click up if you have successfully reached TRESemme by calling +34 900 812 510 phone number 1 1 users reported that they have successfully reached TRESemme by calling +34 900 812 510 phone number Click up if you have UNsuccessfully reached TRESemme by calling +34 900 812 510 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +34 900 812 510 phone number
    100%
    Confidence score
    Spain
    +86 400 820 3158
    +86 400 820 3158
    Click up if you have successfully reached TRESemme by calling +86 400 820 3158 phone number 1 1 users reported that they have successfully reached TRESemme by calling +86 400 820 3158 phone number Click up if you have UNsuccessfully reached TRESemme by calling +86 400 820 3158 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +86 400 820 3158 phone number
    100%
    Confidence score
    China
    +62 215 299 5299
    +62 215 299 5299
    Click up if you have successfully reached TRESemme by calling +62 215 299 5299 phone number 1 1 users reported that they have successfully reached TRESemme by calling +62 215 299 5299 phone number Click up if you have UNsuccessfully reached TRESemme by calling +62 215 299 5299 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +62 215 299 5299 phone number
    100%
    Confidence score
    Indonesia
    +66 27 394 000
    +66 27 394 000
    Click up if you have successfully reached TRESemme by calling +66 27 394 000 phone number 1 1 users reported that they have successfully reached TRESemme by calling +66 27 394 000 phone number Click up if you have UNsuccessfully reached TRESemme by calling +66 27 394 000 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +66 27 394 000 phone number
    100%
    Confidence score
    Thailand
    +84 283 823 6651
    +84 283 823 6651
    Click up if you have successfully reached TRESemme by calling +84 283 823 6651 phone number 1 1 users reported that they have successfully reached TRESemme by calling +84 283 823 6651 phone number Click up if you have UNsuccessfully reached TRESemme by calling +84 283 823 6651 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +84 283 823 6651 phone number
    100%
    Confidence score
    Vietnam
    +54 800 888 6666
    +54 800 888 6666
    Click up if you have successfully reached TRESemme by calling +54 800 888 6666 phone number 1 1 users reported that they have successfully reached TRESemme by calling +54 800 888 6666 phone number Click up if you have UNsuccessfully reached TRESemme by calling +54 800 888 6666 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +54 800 888 6666 phone number
    100%
    Confidence score
    Argentina
    +56 800 202 004
    +56 800 202 004
    Click up if you have successfully reached TRESemme by calling +56 800 202 004 phone number 1 1 users reported that they have successfully reached TRESemme by calling +56 800 202 004 phone number Click up if you have UNsuccessfully reached TRESemme by calling +56 800 202 004 phone number 0 0 users reported that they have UNsuccessfully reached TRESemme by calling +56 800 202 004 phone number
    100%
    Confidence score
    Chile
    More phone numbers
  3. TRESemme emails
  4. TRESemme address
    Weena 455, PO Box 760, Rotterdam, 3000DK, Netherlands
  5. TRESemme social media
TRESemme Category
TRESemme is related to the Hair Care category.

Most discussed TRESemme complaints

Don't Waste Your Money
4
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.