Trend Micro
reviews and complaints

Dear Trend Micro
You have renewed my subscription twice. Once November 7, 2015. Order Number [protected] and Serial Number XGMF-[protected], which I have downloaded and installed.
Once again on December 4, 2015. Order Number [protected] and Serial Number XCEF-[protected], which I need a refund for.
Thanks, Homer Mattingly
homermattingly@yahoo.com

Dear Trend micro,
I received an email concerning the renewal of my subscription. I do not want to subscribe to Trend Micro any more. I do not have a PC anymore but a MAC - Apple. So, my subscription to your coverage is not needed. Please do not charge my credit card anymore.
For your information:
Customer # is : [protected]
Renewal # is: [protected]
Original # is: [protected]
Your charge to me was DR*Trend Micro on my credit card. Please delete this charge. Thank you very much for your attention to this change. Wayne A. Hill wfhill@rochester.rr.com

Order & Billing Information

Order Date: 03/27/2011

Order ID: PTLC-C270311-21VLG

I wish to unsubscribe for the "File Cure" product I once ordered. Furthermore I detest doing business with Companies that use automatic renewals in their marketing strategies. In the future I shall be more prudent to prevent this sort of thing from happening to me again.

Thanks for your help.
Victor Pucci

We were billed twice, $69.95, for internet security, to our Visa card. How do I get it credited to us?

So Sorry. Your first mistake was Trend Micro... a clone to Norton, both are Symantec. Go with AVG... used it since It came out...free, never had a lick of trouble. Add Free Zone Alarm... you are Golden.

I was charged on my credit card for this product that I did not order in the first place. Further more after some research it was $30.00 higher than than the most expensive package. I was charged $99.90 to my account. Is that not illegal! I would like a credit on my account because I did not authorize it and also did not get the product either. Legal action will be taken if this is not taken care of promptly!

same thing with me. except 80.95. opened dispute re same.

Contact them and find out what the charges are for, dispute it with your bank or Paypal if need be.

My credit card was charged for security software which I did not want and did not ask for...In fact I called to tell them that it had not worked for the last 8 months and I did not want a renewal. Why whould I purchase something again that did not work the first time.

On 5/7/10, I was charged $44.95 from DRI*TREND MICRO ORDERFIND.COM MN I did not order anything from here, I did not renew or authorize this to go through. I will be refunded immediately. This is ridiculous!

In September of 2008 I purchased a laptop computer from Best Buy. In conjunction with the computer I purchased one year of Trend Micro Anti-virus/spyware for 29.99. I renewed the subscription the following year for the same period (1 year) and cost (29.99). As of mid August, 2010 I started getting emails regarding the impending lapse of the subscription at the start of September. I do not use the computer any longer so do not need to purchase their product. Therefore, I did not answer a single email. Furthermore, my banking information has changed from National City to PNC per the merger so the debit card is no longer valid. I suspect they would have simply charged me had my banking information not changed.

In summmary - I did not want their product, they did research to figure out my new banking information for PNC, and charged me 62.95. This same complaint is being filed with the Better Business Bureau immediately.

Below is an excerpt from my banking statement:

09/13/2010 CHECK CARD PURCHASE XXXXX8377 DRI*TREND MICRO ORDERFIND.C MN $62.95

Fix this now. If it is not taken care of I am willing to pay an attorney a few hundred bucks to take care of it.

Thanks,

Ian Dalrymple

A $67.59 charge appeared on my bank statement, I didnt order this product or renew it. There had been pop-up's on my computer asking me to renew it but I never authorized such. I WANT IT GONE!

Thank you,

James Gulbranson

MY CHASE CARD WAS CHARGED $62.95 ON 11/25/10 FOR TREND SOFTWARE, WHICH I DID NOT ORDER OR APPROVE . PLEASE CREDIT SAID CARD FOR ENTIRE AMOUNT. PLEASE DISCONTINUE ANY ORDERS IN THE FUTURE.
THANK YOU FOR YOUR CO-OPERATION.

I was charged $44.95 on 05/02/2011 for a service I didnt want or approve .

I just today got a bill from Trend micro for $379 and$20 tax and they had my nane from action I took last year due to double billing and billing with no orders
Jgg

Terrible customer service. Purchased disc, installed software and computer kept crashing badly. The authorized repair facility had a terrible time uninstalling it with their uninstall program. Still had trendmicro files that locked up or crashed computer. Filled out form and attached receipt to request money back within 30 days of purchase. Then they offered tech support, after request money back. Then their tech told me to take it back to the store, but the store has a 15 day return policy. So the trendmicro tech was dictating store policy, well such a narcissistic attitude. Still waiting for refund after 2-1/2 months. Horrible product and company.

I ordered and downloaded a renewal of my internet security. As I look at my credit card billing today, I was double billed $55.95 on 10/31/11 for the renewal. I need one of these charges removed from my credit card. How do I go about getting this done?

I was charged 129.90 for subscription i didnt order. Just received the bill today which was purchased 1/19/11 online.

I emailed you that I have changed to a Mac and I did not need your services anymore and you still charged me for a new year. Please refund my credit card charge.
JimMcBride@pixius.net

I canceled my account with Trend Micro internet security. Well guess what? I just received a " Conformation" for renewal, order # [protected] for $44.95. I canceled their product because it didn't work well over a year ago. I now regret ever doing bussiness with them. I will now try to recover my money.

i tried to renew my internet security software but kept having problems downloading and getting it to work properly. customer service was worthless. i spent hours on the phone. the product is fairly good but the bad customer service has me switching to another company.

I got rid of Trend Micro Internet Security, today. I realized that it is very terrible. It kicks out by shutting down about 10 different times and the computer had to reboot.

It can do other crazy things to the computer.

I was double billed on 4/1/09 (39.95) and (46.90) Please cancel one and refund payment to my credit card.
Thank you,
June Dunn
djysmcjy4936@neto.com

On Dec 21 I was billed on my Visa Card, 42.45 and 33.95 for my anti virus, Trend Micro, renewal. Please credit my Visa card for $42.45 plus $5.06.
John L. Anderson

On January 5, I ordered trend micro for Bev Burk. Order #[protected]. There should be one charge of
!9.97 and one of 3.48. However, on my credit card it is actually charged twice to the same card on the same day.
Two 19.97 and two 3.48 charges.
Please review these charges. I expect that a credit will be made of 19.97 and 3.48.
Thank you
Bev Burk
theburks@valornet.com
computer name: aunt lou

I was double billed for the trend micro anti virus software that CRASHED my computer!

I paid for my renewal of the trendmicro virus protection on Feb. 22, then I was billed again on Feb. 28th. Since this is a debit from my checking account and it was at the end of the month the double billing was not caught until I started balancing my checkbook. I like your product but do not want to be charged twice for it. Please contact me as soon as possible.
Pamela Nuttall

i am goiing thru the same thing it is fraud and i am looking into filling charges with the secret service for credit caRD FRAUD if it helps here is a number in sales you can talk to a live person [protected] no tell what country they are in tho after i contact the secret service i will post more but if you have been a victim of trend micro you might want to press some credit card fraud charges yourself

Hi!

We are the Consumer Advocacy Foundation. We are a new nonprofit organization that helps consumers fight for their rights against fraudulent merchants. We also help consumers with their concerns regarding products or services that they can't get satisfaction from.
We provide the authorities with reports of potentially fraudulent merchants and help build class action and other type of cases against them.
If you have had problems with defective product, bait & switch, unauthorized charges or non-issuance of refunds then you should contact us. We may be able to help.

Please visit our website at http://www.consumeradvocacyfoundation.org/

THERE IS AN UNAUTHORIZED CHARGE OF $35.95 ON MY CHARGE CARD.

I bet I know who this is that took your money. There's a scam where I got $78.00 taken from my checking account after I went online to apply for a payday loan. There's two companies: Ivory White (teeth whitening) and Eyepothesis that have been taking money left and right unauthorized from people...many complaints on here about those two. They use deceptive practices telling people that there is a free trial period then proceed to take the $78 each for the product even before you can receive the products to see if you like them. Also, there's an Ultimate Savings Plus that's connected to many products so if you happen to apply or order free anything, they go right away and take out money from your bank account. I've had over $200 taken from my account by these scammers. Ivory White and Eyepothesis is located in Boulder, Colo. and Ultimate Savings Plus I think is in Virginia.

$39. 95 charge to my card for something i didn't order

Charged $69.98 USD For no service . Have new service with Trend Micrd . Please send money back

charged double without authorization

I had the same problem and was double charged

I had the same problem i had micro anti virus before but i wasn't aware of a renewal automatic charge but people i call this # [protected] and they give me my refund, call i hope they do the same to all of u thanx and i hope this help.

How do I find out WHY we were charged two times for the same thing. We bought multiple user license and now we are getting charged two times.

I was also charged 2 times. One for $55.95 and one for $71.95. We just received this protection over 1 year ago.

Over the internet we signed up for security for our computer with Trend Micro. In checking our online banking statement we saw that they had charged us the $32 and some odd cents for the security and then scrolled down to see an additional $38. + charge for some ridiculous service we did not authorize. It's pretty bad when you can't trust a security service - Since it was a pending charge we called our bank and they removed it. The next day THEY HAD IT ON AGAIN! Our Bank called them and they removed it again. Better keep a watch on those people - and your bank statement - they don't give up trying!

HI Ann, I find the number for vendors on my statement. But, to dispute the charge, you can just call Visa. Thier number is on the back of your credit card. They should open a dispute and credit the charge amount to your account until the end of thier investigation. If they agree, the charge goes away. For disreputable companies, it is important to dispute charges, as they do it to people often and many folks just pay thier bills without looking. Good luck.

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