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Travelstart and FlySafairrefund not done

1
C Apr 23, 2018

On the 06/03/2018 I requested a refunds To date I have still not received my refund for the baggage payment I made. After sending numerous e-mails to Travelstart I still haven't received by refund:

From: Travelstart Info [mailto:[protected]@travelstart.com]
Sent: Monday, April 16, 2018 16:00
To: Bernstein, Crystal: Absa
Subject: RE: Baggage refund Travelstart reference ZA03745899 (CID:22wz825n$6y8h280kg)

Hi there Bernstein,

Thank you for your email.

Kindly be advised that the refund was done by the airline and a timescale of 7-21 bank days was given and due to public holidays those affected the processing of the refund.

Please note, we will get in contact with the airline to do a follow up on your refund and request for an invoice of the refund to be sent.

I trust you find the above all in-order.

It was a pleasure being of service.

Kind Regards,
Denusha

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