Travelocity
reviews and complaints

I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!

any one willing to sue them let me know

they have charged my credit-card for the same itinerary 3 times totaling to a whooping $5500/ i have already paid $3700/ but when i checked my receipt now i have disputed the charges with my credit card company and its been over 4 months have not heard anything from them .I am sick and tired to calling them and getting transfered to supervisor who is by all means the rudest and unprofessional person(S) so if Michelle Peluso if you are reading this looks like you will have a great holiday season at the expense of faulty charge sof your ex-customers...I swear to god never will i trust your company any more i would rather pay more to direct airline company as i know that they are professionals ...rather than unprofessional middlemen like you ...
Degrading American name in customer service...

I had the same experiece with Travelocity and their affiliate FrenchQuarter.com. I booked 2 nights at a luxury hotel in the New Orleans French Quarter via the web and received 2 confirmation emails. Three weeks in advance of my visit, the full amount of nearly $500 appeared on my credit card statement. When I arrived at the hotel we were turned away -- even though I showed my email confirmation, hotel confirmation and credit card statement. The hotel said Travelociy never made the reservation and the hotel was overbooked. They could not refund my money because the hotel had never received any money. I was instructed to contact the website. After nearly 6 HOURS on the phone with persons using various fake names, the website said to go back to the hotel and wait in the lobby. We returned to the hotel and they said no other rooms were available in the entire French Quarter although their Sister Hotel in the central business district was taking other guests with the same predicament. At midnight, the hotel kindly offered to COMP the remainder of that night at her sister hotel so we could use their phones and internet and grab a meal. Exhausted and hungry, we gave up and went to the other facility. Two hours later, we located another hotel thru Orbitz and checked into that five star hotel within the Quarter. When we returned home, we again contacted the website. Travelocity refuses to refund the $500 hotel fee because they say we didn't contact them when the problem first arose. Rubbish! Then they said we changed hotels without their permission. Are they kidding?! Their only solution to being stuck in a distant city with no accomodation was for us to camp out in the full hotel lobbly! I should not be charged $500 for this. I have put a stop on my credit card and have reported them to the FBI department of Internet Fraud. I will never ever use Travelocity again.

I had some issues booking a flight from El Paso Texas to Reno Nevada on June 2nd 2010. I had to reset my preferences according to their website, after several attempts to book the flight information finally set it for the correct date. I booked my flight for June 3 2010.

The website booked me for June 2nd 2010

nobody showed to pick up ticket so it got canceled. We drove over 3 1/2 hours from another state on JUNE 3rd 2010 to get to the airport and there was no ticket to pick up because of their website issue.

I called them and figured they could just fix it and get me on the plane I booked... DIDN'T HAPPEN LIKE THAT AT ALL...

I HAD TO PAY $310.00 MORE FOR THE CHANGE, THEY REFUSED TO ACKNOWLEDGE THAT THEY WERE GETTING A REPORT THEIR SYSTEM WAS NOT WORKING PROPERLY AND I HAD TO WAIT 2 MORE DAYS FOR THEIR ISSUE/BAD CUSTOMER SERVICE. THEY SEEM TO APOLOGIZE A WHOLE LOT BUT DON'T REALLY HELP THE SITUATION.

I AM TELLING EVERYONE I CAN POSSIBLY THINK TO TELL ABOUT WHAT A TERRIBLE EXPERIENCE THIS HAS BEEN.

I will never use them again and I hope if there are issues someone sues.

Yes, i have just experience a similar problem with this Travelocity. I booked airline tickets and hotel with them. I missed my fight and was unable to go on the vacation this weekend. I called Travelocity because i feel that they advised me wrong on the flight information. I stayed on hold multiple times, the lady would get back on and tell me she couldn't help me, i told her that i felt like i should get some kind of refund because i hold them responsible. I was told the same thing over and over again, of course after multiple times on hold. I then got wise to the customer service run around and asked to speak to her supervior, on hold again for a long time, then a man gets on and hear the same deal from him. It was a mess, my trip San Franisco was ruinned.

I will never use them again and am trying to dispute the credit card charge.

Lynn, in Oklahoma City

I booked 14 days Mediterranean cruise + flight + Hotel package with Travelocity.com on May 2009.

After booking I received conformation that show I got one night hotel before cruise day.

The contract clearly showed that hotel check in on July 11 and check out on July 12.

Now it is time to conform all trip and I have been told there is no hotel.

I know other travel agent didn't offer the package which include hotel.

Since Travelocity.com offer the hotel I am very happy to take this offer.

I checked several times with Travelocity.com of the hotel offer. Each time they pretty sure I will get hotel

and they write down the check in and check out time on the contract.

Now I have been total there is no hotel by their agent and the curies supervisor Brenda.

I sent them the contract showed hotel check in and check out time. But this time I got the different

story that they won't follow the contract. I just simply won't get hotel.

I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!

I booked a wonderful diving vacation in Cancun with Travelocity. The day after I arrived, I had an accident and tore my rotator cuff. Needless to say, I couldn't dive. It was the second time I tore that muscle and my doctor advised me to get back home ASAP to have it looked at. So, I came home.
I filed all the appropriate notifications letters, physician reports, etc. to Travelocity in October 2008 upon my return. I have yet to get any action from them. I have called over 10 times in the past 6 months, spending typically 45 minutes per call on hold with them. Each time they give me excuses, contradiciting stories, tell me it will be another 30 days, they can't contact the hotel, etc. I have been on hold so long, that the phone has simply dosconnected. In my opinion, Travelocity is the worst form of decietful, lieing, dishonest busisness there is. What bothers me is that it's blatent and nothing is being done about it. In my opinion, these people should all be serving jail time. At the very least they should not be doing any form of business. To me, they make mortgage loan people and used car salesment look like saints!

ATA went OUT OF BUSINESS how is that travelocity's fault? Of coarse i can see from a consumer stand point that you are upset but when a company goes out of business then others can only try to help. You were actually lucky to get any refund since alot of people did not recieve any money from ATA after they closed up shop. thousands of people had to dispute charges with their credit card companies and still recieved nothing.

I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!

Where is this?

I also have been taken by this company.It amazes me how they can still be in business.Taking people's money, upping fees, making changes to your ticket without your knowledge only to find out on your email, half your flight has been done away with and they won't help you.They want you to repurchase a new ticket and they also say it's your fault not their's'They are horrible. Never use this company.They are committing FRAUD.They won't ever refund you either

Totally understand your frustration. Eight weeks and I am still waiting for a refund. It seems the customer service rep charged my visa debit 4 diffrent amounts for the same trip. $3200. Oh but on the bright side as a good gesture I am now the proud owner of $250 future vacation travel vouchers. You have got to be kidding

After booking the flights for my study-abroad trip to Italy, I check withe airlines a couple of weeks later to request special meals because I am celiac. I find that the first two legs of my flight have been deleted. And this begins a two-month process to fix my flights that is still not resolved. Multiple calls to Travelocity (Travel India, as stated above) have done nothing but raise blood pressure and stress. It is clear that no one in customer service documents anything as we have to start over from scratch with every call. They constantly lie to you, promising to fix the flight, emailing you a confirmation within 48 hours. It never arrives and the problem is never resolved. Asking to speak to a supervisor is a waste of time. They will not transfer you to a supervisor. They "promise" a supervisor will call you back within a given time frame. They don't if they call you at all, it is during a time you have told them you are not available. They ask you to call them back. My callback number has always been a Los Angeles number that is always busy.

Travelocity is staffed by incompetents, charlatans and liars

The writer of Lack of Response and Empathy here... Five years later Travelocity and I haven't used your site once since June 2007. And your services, um, lack of, definitely wasn't missed at all during the last five years. Although your pockets may not have recognized the small amount missing from my lack of using your travel site, my husband and I have traveled and arranged for others to travel countless times during these years. Not only have we not used your services, and no need to refer to me as obsessive, but in casual conversation, yes, simple word of mouth, I have managed to convert more than 173 people away from using your services... all by my lonesome self. It became quite fun once I started keeping track. Oh, and still haven't received that call from the supervisor that was promised. :-}~

Travelocity has one of the simplest policies around:
http://www.pricematching.us/index.php/price-matching-businesses/travelocity-price-matching/

I'm suprised by this.

This complaint is to make people who use Travelocity aware of a business practice employed by Travelocity. My wife had made travel arrangements through Travelocity which went fine. However, without her knowledge or consent, a company called Passport to Fun started charging her checking account in the amount of $19.95 for membership. Upon calling Passport to Fun, we learned that they are an affiliate of Travelocity. In calling Travelocity, we got nothing but a run around and no one would provide me with a phone number to Travelocity's Consumer Affairs Department. So, I will be filing a complaint with the BBB in San Antonio, TX about Travelocity and their business practices. A word to all who use Travelocity - read very carefully everything, including any pop ups that may appear, otherwise you may unknowningly sign up for something that you didn't want and won't find out about it until you see your bank statement.

I've just spoken to so many people at Travelocity I can't count (both Amex Travelocity and the Travelocity Booking) - at least 5 people who were incompetent, Even after speaking with individuals in a supervisory capacity I've gotten the runaround. The first person I spoke with transferred me to Delta after I booked my flight on Jet Blue although the problem has nothing to do with either. In any event, I checked on the Travelocity website that I wanted to use my points and then I decided against it and unchecked the points box. I was charged anyway for 10, 000 points (I realized I'm only 28 points away from a $400 reward so I decided to wait). This must have been a computer glitch. I ended up cancelling the flight alltogther with no guarantee of getting the points back. We'll see what happens since I spoke with Customer Care at Travelocity Amex for the second time. Apparently the first person told me nothing could be done. The second person said I would get me points back. MY POINT IS DO NOT USE TRAVELOCITY AMEX OR THE TRAVEL SITE. THEY ARE HIGHLY INCOMPETENT. DIFFERENT PEOPLE PROVIDE DIFFERENT OR IRRELEVANT ANSWERS. THE ONE HAND DOESN'T KNOW WHAT THE OTHER IS DOING. I'VE WAISTED 3 HOURS ON THE PHONE. AFTER I USE MY CURRENT POINTS I WILL CANCEL MY TRAVELOCITY AMEX AND WILL NOT USE THE TRAVEL SITE AGAIN

My Husabnd is an Active Duty Member of the United States Army. His elderly mother was supposed to visit us for Thanksgiving and booked a ticket through travelocity. WHen she got to the Airport, she was not allowed to get on the plane because her last name was entered where her first name should be. Travelocity charged her credit card (wich had her full name on it) and kept the money, would not refund it, or give her another flight. She was left staranded at the airport in tears and had spent $400.00 on a ticket. I called cutomer service, and got someone that sounded like they were in India and spoke to two supervisors who refused to rectify the situation. I was told that Travelocity did not recieve any monies and therefore do not owe her anything. I was told Delta airlines reiceved all of the money and that I should contact them. Delta Airlines in turn told me to call Travelocity. Do NOT use Travelocity. You will regret it.

Do NOT use Travelocity.
They do not honor their famous price match guarantee and 11 weeks later I'm still looking for a refund check that was supposed to be here 6-8 weeks later.
After booking a cruise online and filing a price match guarantee appeal within the approved time, I was notified the next day the reservation was suspended until a different dining time was chosen (a time not offered when I booked the trip) and gratuities paid. After a lengthy call during which the Travelocity rep couldn't find the reservation and didn't know about the e-mail I received, I was finally able to get things fixed, and I paid the gratuities with a second credit card. The next day I look on Travelocity but I don't see the reservation under my profile. Another lengthy, extended call to Travelocity who says there was a glitch and the payment I made when I originally booked did not go through, but the charge to the second card for gratuities did and that has potentially jeopardized my onboard credit promotion eligibility. I attempt trip payment again but the system has timed out on the representative and I am instructed to call the next day. I call the next day and am told everything was successfully charged the first time and the second card was never charged; however, I receive notification later the price match has been denied.
I call the next day and am told by a Travelocity manager, Hakan, that the match was declined because the competitor doesn't offer the same promotions with the trip that Travelocity; I point out the rules specifically state promotions are not to be considered when determining the price match. I'm then told that because the competitor pre-purchased a group of rooms on the ship to sell, that's considered a "group rate" and thus voids the price match. I check my second credit card that night and see that it was in fact charged for the gratuities.
The person who made the price match decision calls, but when I call back (another lengthy call) almost 2 hours before she is supposed to leave no one can find her. Another week goes by (and I send 2 e-mails to different Travelocity addresses - no help) before I can connect with her. Much debate and they really can't defend their decision effectively (their use of the term "group rate" is very liberal), and after some initial offers of a $50 voucher for future Travelocity reservations and the like I'm told I'll get a $150 check in the mail. It's been 11 weeks, no check in the mail.
I'll have to start this all over on the phone tomorrow.
I think a trip to their offices will be in order as well; last I knew it was 3150 Sabre Dr, Southlake, TX 76092; Anyone care to join?

OMG! Thanks so much for this #. (The customer service office in Texas) I too am having a terrable time with Travelocity. Even though I did not book a flight thru them they still charged my credit card $70.00 bucks! and have yet to put it back in my account as promised. I AM FED UP! I've been disconected on 3 occasions, and cannot get a resolution with there coustomer services dept. in India. ALl they keep saing is... I'm so sorry for your inconvience. ROBOTS!

I don't reccomend TRAVELOCITY to ANYONE who is trying to book a resorvation. I just hope you read this complaints befor trying to book a flight!

Travelocity ... What a Concept ... Gone WRONG !

My wife booked two round trip trans US flights WITH Flight Insurance (one for each of us) through a human being Travelocity Customer Service rep in the United States on 18 Nov. 2009.

No Problem! We received "Confirmation Numbers" et all and everything seemed like a done deal. Next morning, 19 Nov 2009, she gets an email stating that " due to a technical difficulties" the Flight Insurance on her ticket didn't go through (mine went through fine).

The email went on to explain that we weren't going to be "charged for the insurance", but it never said that we were actually getting it either. These days, with Swine Flu, Flight Cancelations, Businesses merging, going belly up and getting Obama Bailouts like it was standard operating procedure ... my wife naturally got concerned about possibly losing major bucks on her ticket if things unexpectedly went south over the holidays.

The last line on the email stated: "If you need further assistance, call our Customer Service Center. Telephone within the UNITED STATES: [protected]." ...

There were a block of other numbers for calling from outside the United States, or if you happened to be hearing impaired, required Spanish translation, or had a digital compulsion to pursue Customer Service online or over a FAX machine, but no specific instructions for how to correct non specific "technical difficulties".

THANK YOU, BUT WE WERE UNDER THE IMPRESSION THAT HUMANS (OR AT LEAST GNOMES!) RAN THE SHOW AT TRAVELOCITY.

People, let me tell you up front, " Telephone within the UNITED STATES: [protected] " leads down a rabbit hole to Bangladesh by way of a myriad of phone room contractors - none of whom are legitimate Travelocity personnel and none have the authority nor capability to do anything but repeatedly/ad infinitum "put you on hold for 3-5 minutes until a supervisor comes on the line to transfer YOUR call". Three hours later, we had spoken to no less than 4 different Travelocity 1st line Customer Service Reps in India, their 4 Immediate Supervisors, 3 different Travelocity/India "Supervisor 's Supervisors" (2 of which couldn't correct the insurance problem and referred us to a Customer Service rep and HER supervisor at Berkeley Care - the company who issues Flight Insurance for Travelocity), before we finally hung up in exasperation and called AAA to see if our umbrella insurance would cover our tickets.

3 hours & 10 minutes into our ordeal, we got a call back from a Master Jedi Supervisor named Vanessa in San Antonia, Texas who had the where-with-all, authority and customer service skills it took to contact Berkely Care and reactivate the lousie $19.95 Flight Insurance to my wife's ticket. Even then, it became a separate transaction and we had to pull out the credit card and go over line by line all the same information to make it happen.

Heck, Travelocity knew the insurance was all my wife wanted in the first place when they sent us an email acknowledging their "technical difficulty" didn't make it happen. They should have fixed it right then and there and called it a day instead of sending her an email and dumping us onto the 3rd World Internet to research and find a solution for ourselves. "Never Roam Alone INDEED !

DO NOT WASTE YOUR TIME CALLING INDIA! GO DIRECT ! CALL TEXAS ! TALK TO VANESSA AT TRAVELOCITY CUSTOMER SERVICE HEADQUARTERS !

HER NUMBER IS: [protected]

Tell them I sent you ! You'll be glad you did !

GOOD LUCK with your travel plans, PILGRIM ! You're gonna need it!

I also had a bad experience with Travelocity. I booked a flight. The deal went through. I reserved seats on American Airlines. @hours later someone called me and told me that the flights had sold out. They offered me another flight at a price of $100 additional dollars. I was also given the run around in customer service. a manager by the name of Ranea was less than polite offered a $50 voucher which I have not seen yet. So much for customer service.

I REGRET using Travelocity - it has been an expensive lesson.

My Travelocity trip was a nightmare. Prospector lodging in SLC was terrible,
Walked into the building and the hallway was smelly, carpet stained, and when we tried to unlock it, the first key didn't work, the other two ok
Tiny fridge froze our leftover steaks
Heater was incredibly loud and smelly
The sink in the bathroom the drain was broken
The toilet would not stop running. After every flush we had to take off the tank top and manually nudge the plunger down
No towels for the jacuzzi once we found it
We were so disappointed, but we laughed about it.
We had one small shampoo for three people for four days.
When we came home from skiing on Sunday there was a sign on the door. Sorry but the water heater is broken. Receiving parts on Monday sorry for the inconvenience. We all snapped.
Called travelocity and got asr on the line. Jessie was going to find us a place to move to. The "place" was clean, but had one tiny bed and no couch even for the three of us...

Bleh I hate wns as well and I also am an employee however, these people would have [censor]ed just as much if these were us agents and if you are really an tvly employee then you know this just as well as I do. Bet you money there is more to this story, they probably were violating fare rules or wanted us to "advocate" for them with the hotel/airlines to break the contract on a package people are all the same you can ###ing die on that plane for all I care, take that to the bank.

Travelocity: Indian Outsourcing Done WRONG

I am a Travelocity employee and customer. Just dealing with loosing my job is difficult enough to handle; NOW waiting almost an hour for someone to answer the phone or for the agents to understand me correctly is EVEN WORSE! THIS MOVE MADE BY TRAVELOCITY AND ALL OTHER COMPANIES THAT HAS OUTSOURCED THEIR BUSINESS TO INDIA...I HOPE THEY ALL FLOP!

Absolutely the worst. Basically got screwed out of the cost of flights for three trips that were cancelled due to COVID. No support, passing the buck to the airline(s), couldn't use flight credits on website (had to call then wait 45 minutes any time I needed to speak to someone. They take your money then you are on your own. Never again.

Nightmare company.

Travelocity advertised a no charge for cancellation of a room rate before a certain date. I wanted to delete one day of a two day reservation and they wanted to increase the cost by another $20. There customer service reps are rude and told me they don't care what I think or what I want. Their policy is to charge more if you change the reservation. I will never use these jerks again. No one should ever use them as they are taking a big chance at getting screwed with the old bait and switch.

We've had the worst experience with Travelocity! They screwed up out tickets! Refusing to fix them. I will never order tickets from them again! I now have CEO's number, going to email him. The treat people really bad. Worst customer service!

Is it possible none of Travelocity`s customer service speaks no English? or just enough to get by? Half the time speaking to them I am trying to make out what they are saying, I guess that`s how they manage to rip you off is by giving up on listening on what they are trying to explain to you. I had 3 unused flight tickets worth approx 300$ each in credit, I had 1 year to use the credits from my understanding from what one service agent told me. 7 Months later I planned to use my credit and I find out I had to travel within the 1 year period which I was never told or her English was just so bad she just explained it wrong. Boycott Travelocity.

booked a trip through travelocity to attend a military change of command ceremony for my nephew. 2 days later i emailed my nephew to confirm our attendance and told him our hotel was located in lakewood. the next day my nephew emailed a warning NOT to stay in lakewood as it is not considered safe. i was molested as a child, kidnapped as a teenager, chased by a ? in the early hours one morning, a daughter was stalked and we had to get a restraining order... there's more but you get the picture. sooooo, after learning that lakewood is unsafe (this coming from a solider who served in iraq and afghanistan) there was NO way i was going to stay in lakewood. .this did not matter to travelocity - several phone calls and too much wait time the bottom line was NO REFUND but 'they' could reserve me another hotel at additional cost. ###. i am sick of being ripped off. my nephew paid for my room in a different town and i am trying to reimburse him. i will NEVER EVER use travelocity again. they SUCK just like my cancer.
fighting cancer

booked an out of country trip through travelocity. plane tickets were fine, when we arrived at our destination we found out that travelocity had canceled both our ride from the airport to hotel ( a two hour drive ) as well as our hotel accomadations leaving us stranded in a foreign country with nowhere to stay or means of transportation. luckily the people there were more than helpful and we were able to rebook our room and ride there on the spot, thank god we had the room on our credit card to do so. called, emailed travelocity on our return thinking there would be some sort of refund. all i was given was a "sincere apology" and a promise that on our next booking they will ensure everything is correct. there will NEVER be another booking through travelocity, and i would reccommend to everyone and anyone to do the same. most companies would be embarrassed to have something like that happen, not travelocity

travelocity is joke. better off dealing direct with airlines.

United changed my ticket departures and called Travelocity they said Insurance was for Tsunamis or death. Please I had a connection issue with American Airlines called them in 2 weeks got a refund.

Travelocity is a scam... Beware if anything goes wrong they will give a lame excuse and ignore you.

I purchased a ticket from Travelocity for $900. Subsequently I was unable to use it so I called and informed Travelocity. Somebody in Bangladesh or India or wherever they employ non-American workers informed me that I'd have a year from that date to utilize the ticket towards another ticket purchase on Travelocity. When I called back six months later to utilize my "credit, " I was put on hold for over an hour while I watched the seats fill up online on the flight I needed to get on. I live in a small town in Montana and flights can be hard to come by. I was finally forced to hang up the phone and call the airline and purchase an entirely new ticket, foregoing my Travelocity "credit." When I again tried to utilize my "credit, " I was less than a month past the "deadline" and they transferred me to Delta (which the original ticket was with) with no explanation. Delta, of course, said, "No dice!" I couldn't believe it. And after a complaint to the Montana Dept. of Consumer Protection and my credit card company, they still get off scott-free for not answering the phone and making customers go elsewhere because there are "disputed facts." The worst part may be that Travelocity is so unapologetic about taking $900 from me or robbing all the other folks who've reported complaints on this site. I hate Travelocity. Do not use this company. They're out to rip you off.

Travelocity has the worst customer service of any company I've ever used. Their policies are set up to take as much money from their customers as possible. I recommend that no one use this horrible company. I've known of dozens of incidents where people were stranded or taken advantage of when they were stranded by this company. If you try to get their customer service on the phone you will retire and be long dead before you are able to get through to anyone. If you should by some miracle get through, you will get no assistance and will be put on eternal hold. Do yourself a favor and stay away from this company.

I booked 2 round trip tickets in July for my honeymoon in January. There was a snowstorm that came through the night before our flight. Due to snow, the airport in Memphis canelled all their flights. We attempted to contact Travelocity to switch to a different flight so we could make our cruise. Customer Service told us to contact the airline, and gave us a number. The number they gave us was only for the hours of 8am to 5pm. Our flight was supposed to be at 630am. We had purchased travel insurance through Travelocity, so we called them back to use it. Customer Service again gave us a different number to call. When we called it, we were told that the travel insurance we purchased doesn't help with something like this, so we couldn't use it. We ended up having to by 2 one-way tickets that were as expensive as our round-trip tickets and never got reimbursed for the flight that was cancelled. Attempts to contact the company in regards to this have lead no where. DO NOT USE TRAVELOCITY. Despite their commercial which assure you they have 'hassle free' travel plans, it is not true.

HORRIBLE! I used them for the first time yesterday and will NEVER use them again. They must outsource their customer no-service department to India, as I had to go through three reps in order to understand anyone. They wanted to charge me a 30.00 fee for changing my Delta ticket on top of the 150.00 change fee from Delta. I said, forget it, I'll call Delta. Called Delta and made the change, but when the new ticket came, there was an additional 50.00 added to the change fee. I called Delta and complained, spoke to a wonderful customer service rep who investigated the added charge. I learned that Travelocity charges Delta 50.00 for changing the ticket, BUT lists it on the itinerary as TAXES. Well, thank God for Delta, because the rep canceled my first ticket, then rebooked it with the Delta change fee only, and waived the Travelocity fee for 50.00. I understand this was a one-time courtesy, and am very grateful to Delta for understanding my plight. TRAVELOCITY needs to take their roaming gnome and stick it where the sun doesn't shine. PACK OF RIP-OFFS! STAY AWAY! FRAUD!

I always have an amazing experience with travelocity maybe if you didnt hang up the first time you would have not had to call back more times...duh i mean they can not answer your questions if your not there for them to talk to...they are not their to wipe your [censor]! i think travelocity is for smart people, anyways seats on flts are not gauranteed i mean i have booked flts through the airline and have not gotten the seats i need. as for travelocity giving you tkts to a show...i mean really? they dont not offer shows on their website why would they give it to someone like you? they gave you 50 off of travel what they are used for. i think that was pretty fair...anyways love travelocity the people are amazing, i always have a fantastic time no matter where i go. i think everyone should use travelocity! :)

Travelocity's salient feature is their arrogance not that you should expect anything better from a lawn ornament. Their attitude distills to taking a customer's money and ignoring the rest of the transaction. Misspelled names that create difficulty at the airport ... that is the customer's problem. Seating difficulties with the airline ... at least you got in the plane. And the all time favorite: "it has never happened before but we will investigate." Spend you money someone else. These folks need another calling.

Hello,

I found you website while browsing for Travelocity complaints and I was amazed to find so many complaints! Well, here is mine. Please add it to the growing list.

I am deployed to the Middle East in support of the War on Terror. I left the US in early February for a scheduled tour of 6 months. My wife Sheila was due to deliver our 2nd child in early April. In preparation for the birth, she bought a set of tickets from Travelocity to fly from Bahrain to Virginia on 4 April and returning to Kuwait on 11 April. The total cost of the fair was $1400 USD.

Travelocity said they would mail the tickets to me immediately (this was 3 weeks before the flight) and that I would need the tickets as proof of purchase. Logically, the question was asked "what if the tickets don't arrive in time for the flight?" The issue was that the only mailing address I have overseas is a FPO address. Travelocity stated that if I didn't have the tickets I could pay $100 USD and have replacement tickets printed out at the airport. No big deal, it's worth the money.

So I arrive at the airport in Bahrain 4 hours early and go to the Gulf Air counter. You guessed it- no tickets in hand, no flight, period. So I get on the phone, my wife gets on the phone and we commence the complaining process. The first call to Travelocity reveals an agent THAT DOES NOT SPEAK CLEAR ENGLISH, so we asked for a supervisor who ALSO does not speak clear English. Long story a bit shorter, they cannot help me out. They told us that we could buy a one way ticket to Frankfurt, Germany and sort out the rest with US Airways there. They also said that US Airways WOULD honor the $100 USD replacement fee since they are a US carrier.

So I buy a one way ticket for $500 to get out of Bahrain and start my trip. I asked my wife to make some phone calls while I was in flight to settle this and save time. I only had a couple of hours layover in Germany, so time was precious.

When I arrived in Frankfurt I got on the phone and she told me we were still out of luck. US Airways said the same thing, no tickets, no flight. I was now stuck in Germany with no flight home. In addition, our new baby boy Owen has gone into Intensive Care due to heart/respiratory complications. My scheduled trip had now become emergency leave.

At the ticket counter in Frankfurt I met and AMAZING German woman who was willing to work with me on this issue. She tried and tried to honor my standing reservation, but her computer system would no recognize my reservation, payment method, etc etc. The bottom line was that I would have to buy a new fare-again. The cost? $5000 USD just to get home! I don't have that kind of money...

So she tried a different way and was able to lower the fare to $1200 USD. So I bought the tickets and got home.

Now comes the frustrating part of the story- dealing with Travelocity. Again we call to see about a refund. We get the run-around. They said write a letter to the customer support department and explain what happened, include proof of purchase etc etc. The people we called spoke in a heavy Indian accent, so I asked where were they located. They said in INDIA? It must be cheaper to hire people there than in the US, but I bet every dime they earn stays here. That is not the issue here though...

The dispute is ongoing. I doubt that I will see a dime in refunds, but this will be the last time I book anything through Travelocity. I have informed everyone we know and warned them not to be seduced by the low fares, it's not worth the risk. I have also forwarded this letter to our local newspaper in hopes of getting the ball rolling on some media attention.

On a positive note, our son Owen is doing much better and will fully recover. He should be home in a couple of weeks. I will be returning to the combat zone once he is discharged from the hospital.

I don't have to tell you that I booked return tickets through someone else...

Thanks, and I hope this helps.
Ken B