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1.6 332 Reviews

Travelocity Complaints Summary

47 Resolved
275 Unresolved
Our verdict: With Travelocity's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Travelocity reviews & complaints 332

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12:19 pm EDT
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Travelocity refused to change flight date

I wanted to change the date of a flight reservation I had made through Travelocity by one day. First time I tried, Travelocity said they could not change it, I had to contact the airline directly. The airline told me they couldn't change it, only Travelocity could change it. I called Travelocity back and they next told me that they could not change my flight date because "the government" (they couldn't tell me which one) had put an "embargo" on travel to the city I was going to! I called the airline directly but they said there was no embargo. This was just a flight in Brazil anyway, not Cuba or something! Fantastically bad service by Travelocity. Why would they lie twice to me unless they hope I will cancel and they can get a fee from that? I will never deal with Travelocity again.

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3:16 pm EDT
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Travelocity scam

For months I was planning my honeymoon vacation with my husband and so we planned a 6 night vacation to Hawaii. It was going to be our first time traveling to Hawaii so we were very excited. Until a week before us leaving my Dad passed away and with all my everything I needed to be at the funeral so we called Travelocity and asked if we could change our travel date for one day and they said no.

We told them that there is no way we could fly and all they said they can do is give us an $800 refund. It was my Husband that made the first call so I decided to try and call again, I began to cry and explained the situation and then he said we can change the date for a $900 dollar fee and a $150 dollar fee just for them to change the travel date. So we had no choice but to agree. On the trip when we got to the Hotel the peopel at the front desk told us we were supposed to arrive yesterday and that they never received any kind of fax from Travolocity letting them know we're staying for one extra night. Then we had to call Travolocity again so we were on hold for maybe a half hour or more... all these people say is "sorry for the inconvenience" but they don't do anything to help you out! We called a number of times and once my full charged cell phone battery died on me while I was on hold with them! The Hotel had to put us into 3 different rooms because of them! To this day I don't know exactly what happened if they notified them or not, the hotel did let us stay an extra night so I'm guessing they did but I'm never booking through them ever again! This was just plain ridiculous!

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6:01 pm EDT
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Travelocity scammers

We had arrangement with Travelocity for a trip to Nassau, Bahamas. Our flight should been on Tuesday, 2nd October 2007, 6am with Delta Airlines. The problem is that nobody from agency has let us know that we need visa to get to Bahamas so we couldn't get in to the plain without that.

When we called the agency to ask for our money back they offered us only half of amount of money back that we payed for this trip. The main problem is that they don't want to refund us the money for our airplane tickets and we talked to Delta Airlines and they told us that is the responsibility of the agency to refund us money back for the tickets.

When we spoke to TraveloCity they have just keep saying they don't want to refund us that money. We even tried to postpone our flight for a next day because in that time we could get visa, but agency wanted that we pay additional 700 dollars just for airplane tickets.

Can you please help us with this problem because TraveloCity practically stoled 666$ dollars from us which is amount that they should refund us for airplane tickets.

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Linda
, US
Jun 29, 2009 6:18 pm EDT

I made a hotel reservation through Travelocity on June 23. I had a long flight and needed to rest before my business meeting the next morning.

I walked into the hotel around 9pm. The clerk told me that they have no record of my reservation and are full tonight. I showed him the proof of my reservation through travelocity but that didn't make any difference, no record of my reservation meant they didn't hold a room for me.

I had to drive around and look for a room. I found one and had to pay almost twice as much.

The next day I called Travelocity and requested a refund plus a reimbursement of the difference I had to pay to another hotel. They refused. They also said it will take up to 30 days to credit me back!

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hellotraveler
travel, US
Jul 15, 2009 4:14 pm EDT

I think travelocity is not completely to blame here as they do list on their website information for a company called TRAVISA which if gone to you could have seen that you would hav eneeded a passport. Also one would think that someone traveling to another country woudl check on things like this. I can only hope that in the future you will be more ready to check for some travel related information before actually deciding to jump right into a international trip.

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yippe
Hancock, US
Jun 29, 2009 7:47 pm EDT

hi,

suggestion -copy/paste yr comment on this site as well -
www.telloscar.com

see other travelocity complaints

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10:40 pm EDT
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Travelocity double charge

DO NOT USE Travelocity. I recently booked a hotel with them and was charged twice for the room and when it came time to get my money back from travelocity for one of the room charges they are only refunding a portion and said they are keeping a portion of it for a fee so they recieved the full room charge plus a portion of the duplicate charge. They are a scam.

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sunny624
,
Feb 02, 2010 4:33 am EST
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same case with me. what should I do?

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1:13 pm EDT
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Travelocity Booked the wrong date

I had called in a while back to book a flght to New York, for April 23rd, 2009, and confirmed with the agent I had spoken to. Excited for my trip, I was busy working at the hospital to make spending cash for New York. I had not checked my email, thinking I had 2 months to my trip, and nothing to worry about. It was not till last week, that Travelocity called me and asked me why I had not showed to my flight and checked into my hotel on March 23rd. Confused and anrgy, the company told me that this was my mistake because I had not checked my email for confirmation. I was completely furious, and felt I had been scamed out of my trip. The supervisor I had spoken to told me there was nothing I could possibly do, and I could not get refunded my money, or get any sort of compensation. I have faxed a complaint as well ordered them to listen back to the recording of the conversation of the booking. Not only have I lost 1200 on my trip, but I have been shut out completely by this company. They say they care about their customers, but won't even hear me out on their own mistake. Not only will I not stop trying to get my money back, but I will make sure no one else falls prey to their scams. Overall, travelocity is a complete money stealing company that cares about no one else but themselves!

Renia Nissan

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CT traveler
Stamford, US
Apr 20, 2010 8:37 pm EDT
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Similar situation happened to me. I was booking a flight in April (23 - 26th). When I reviewed the flight information to confirm the times with my family I saw that my return date was May 24th - a month later than it should have been. When I called and rebooked the flight I found out that everything - flight times, flight information, everything - was exactly the same. It cost me $180 to change the flight. This amount, beyond being ridiculous, is more than the emails stated (they said $150 on the emails and website) and each person kept saying "up to $180 for this change". When I asked if it was ever less than $180 (as their verbatim implies), I was told it is really at least $180.
I'll NEVER use them again.

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8:38 am EDT
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Travelocity take your money, no insurance

If the airlines cancels or changes your flight before you depart you lose all your money paid for flight insurance. The flight insurance refuses to cover you if you purchase a new flight with the same dates and everything. I lost $80.00 because the airlines changed my flight details. This happens all the time when you plan ahead. I called Travelocity Flight Insurance and they told me "Sorry for your Luck". I suggest nobody ever buys flight protection from Travelocity, Yahoo, or AOL, same insurer. WHAT A SCAM!

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M M in NH
Gilford, US
Mar 16, 2010 5:49 pm EDT

Travelocity Protection is money very well worth spent. My Daughter ended up in the hospital with food poisoning while on vacation in Punta Cana. Travelocity was amazing! They help with everything there and are reimbursing them for all of their expense and for all of the time they lost of their vacation. I highly recommend everyone purchase this protection!

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mw123
, US
Jun 05, 2009 5:00 am EDT

Travelocity now automatically adds the insurance to your tickets. It's hidden in their web site and dishonest and deceptive.

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3:13 pm EDT
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Travelocity ticket refund

RE: Refund Request due to Travel Issue
I've been dealing with this airlines since 2007. And no real response. I am due a refund and they will not give it to me. I've submitted the tickets and all the evidence and I can't get any response. I was told to contact AirTrans. It's just a vicious circle. Help.

Dear Paulette,

We are in receipt of the email below in the Travelocity Customer Relations Department and require
additional information in order to research your concerns. Please forward the following information and/or documentation:

* Include your Activity Code: 3-[protected], detailed letter and your Trip ID [protected] to further assist.

* Copy of the physical credit card statement showing concerned charges.

* The new and old tickets.

* Any other supporting document you would wish to submit.

You may forward the aforementioned items either by email, mail or fax to the following:

Travelocity Consumer Relations
11603 Crosswinds Way
Suite 125
San Antonio, Texas 78233
Fax ? [protected]

Should you have any questions or need additional assistance, please do not hesitate to contact us.

If we do not receive any correspondence from you, we will assume you do not require our assistance
and will close our file. Thank you for allowing Travelocity to assist you during this difficult
time.

Sincerely,
Anthony R.
Travelocity Consumer Relations

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ronald thacker
Mena, US
May 28, 2013 9:30 am EDT

on may 12 th i had a hotel reservation at the diamond center hotel in Anchorage, AK . I had flight delayed that caused me to be a day late . So i called the hotel and cancelled my reservation . i never stayed at the hotel . I was still charged for the room I would like a refund for this transaction . this my reservation # [protected] my name is Ronald Thacker thank you .you can email me at ronald.thacker@bp.com

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kara524
belvedere, US
Jul 09, 2012 10:26 am EDT
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My husband and I are both 22 and this past weekend on a spurr of the moment decision decided to go visit myrtle beach. we normally are there every other weekend in the summer and we are vacation junkies anytime we get a chance, but we just take short trips because of work. We booked through travelocity because we normally camp in ocean lakes but just had a baby 3 weeks ago and wanted to stay somewhere a little more roomy this time, but we wanted to go so our 2 year old could have a good time and run off some energy. I booked the trip thursday morning, july 5th, for the next day july 6th through 8th. and you cant check into the hotel until 3 when you got there on the 6th. When i was online trying the purchase the room, when it was processing our card it just stayed on that page for 2 hours and never went through. So I closed the page and called travelocity to see if it went through and wanted to see if it had booked the room and charged us, or not. The agent said no, that they didn't have us in their system and the card didnt go through but i could book the room through him. I told him that was fine as long as he was sure it didnt go through since this is a busy week for us with bills. and he said he was positive it hadn't run the car. So i booked the room through him, got my email comfirmation and everything and that was that. As we were getting ready to leave friday morning I got online to pay a few bills before we left and saw that they had infact charged us twice for our stay. So I called immediately and explained to the lady what happened. She told me that the agent had tried to process our card the first time and he thought it didnt go through so he did it again, but that he had already seen the mistake and the money was refunded and would show up back in the account in 48 hours. So at this time i was aggravated that we couldnt pay the bills before we left since they were due, but i knew that just a few days late wouldnt hurt anything, so we packed and headed to the beach. We got to the hotel and I went and checked in. When I was getting our room they said that they had us down for two rooms. I told them no that we were only supposed to have one. So the lady at the desk told me to contact travelocity and they should get everything straightened out without any problems. So I called.. AGAIN, and the guy that answered this time looked up our information and said we only had one room and that it had that we were only charged once so that our money should already be pending to be put back in our account but if it wasnt there after the 48hours to call back, but that travelocity was only going to be charging us that one time so it was okay. So the next day, after the 48hours was up, I called because our money STILL was not in our account. at this point im pretty pissed because the WHOLE ENTIRE TRIP I'M ON THE PHONE! this is yet again a new lady. I explain to her everything like i did all the other people and she looks up our stuff and says that we have two hotel rooms. I told her no, that we only were supposed to have one like i said all along. She said that we booked online and then an agent booked us. So i told her the only reason i even called the agent was to see if when i booked online IF it went through since their site cut off on me in the middle of the processing of our card. And the guy told me it hadn't so he booked me the trip. I told her i saw the charge before we left and called and that i had been calling ever since but all the people at travelocity told me it had been fixed. So she then tells me there is nothing she can do and pretty much it sounded like we were being screwed out of our money for going through a supposed to be reputable company. It is now monday and i just talked to yet another person and he says we should get our money back but he doesn't know when. Me and my husband are 22 and have a newborn and a 2 year old. We do not have money like that to just throw away. So now we are having to borrow money for our bills, since we were told everyday we were on vacation that it would be in the bank by the time we got back, we splurged on our girls and had fun while at the beach. because we knew once we got our money back we would have enough for our bills and still extra. NOW WE HAVE TO BORROW MONEY TO PAY OUR BILLS FOR THE WEEK! I'm pissed. it is so embarrasing when we are so good with our money to be as young as we are. We have never had to borrow money in the past 3 years we have been married and living together. But travelocity better have our money in there soon because this is crazy and the longer it takes the more aggravated I am getting.

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Debbie Cole
Las Vegas, US
Feb 28, 2011 4:20 pm EST
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My first and last experience with travelocity was a night mare. Not only did they cancel my last minute trip to my neices funerel but they took my money and told me it could not be refunded untill 24 to 48 hours later so I was unable to rebook the flight at all. I was on the phone for hours with supervisor after supervisor which made no difference at all. The customer servive reps. are trained to tell you there sorry and theres nothing they can do and that really sad because they all sounde like a bunch of robots. Mean while my 7 month old neice has been murdered and Im greiving and on the phone for hour pleading for another flight or at least my money back so that I can book another flight. All i get is Im sorry but theres nothing I can do. For what ever reason my flight was cancelld by travelocity I really dont understand but my Lawyer will be contacting them and it does not end here. Its really sad the compasion shown by travelocity. If it wasnt for us there would be no travelocity...trip id #[protected]

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traveldave
Sheboygan, US
Feb 21, 2011 4:49 pm EST
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TRIP ID [protected] ROYAL SOLARIS ALL INCLUSIVE CANCUN, MEXICO 1Was Told Didnot have room service 2no breakfast out side by water 3My flight home left cancun 25 minutes late by the time we got to our connecting flight for Noth Carolina all ready left . Had to wait 8 hours in airport for next flight . Didnot get home till 2am .MY wife had to lose 1day of work and I LOST 1 day of work I Think there should be some refund forsome of this David Faucher phone [protected] or dfaucher75@yahoo.com

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Dale Barter
Litchfield, US
Dec 20, 2010 1:52 pm EST
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I booked a trip with Travelocity to fayettteville north Carolina. Trip Id # [protected]. The trip down was fine, the hotel; Regency Inn Fayetteville was a disaster. Bullet holes in the windows, gun shots in the parking lot, drug activity in plain sight, very unsafe conditions. I booked on my own at another hotel. I would like the first hotel taken off my credit card. The flight home was cancelled because they couldn't get deiced with in an hour and a half. Instead of a direct flight like I paid for from Charlotte to Portland Maine I was rerouted to Philadelphia and delayed for 7 hours. I contacted Travilocity with my concerns and requesting help and got the response that they can't help me. I felt stranded and really let down as I've done alot of bussiness with this company. I also purchased the insurance that is also no good.

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michael guerra
Gibsonton, US
Aug 14, 2010 7:16 pm EDT
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to whom it may concern when my fried was flying no one told us that we need a visa to fly to poland and they made me buy another ticket my conformation # is [protected] my friends grandfather died and travelocity gave me a hard time and your service is very bad and most of the people answering the phone cant speak english this is the first time used travlocity to fly out of country and very last ok for domestic flights as long as you dont half to speak to a resprenstive. I would appricate my 1289.00 us dollars return to my account any question email me at americaconcession@hotmail.com

yours truly michael guerra

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6:53 pm EST
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Travelocity changed confirmation - overcharged

I booked a flight from Newark to San Francisco for the 24th of Feb and a return trip from LA to Newark for the 3rd of March. I read the itinerary 3 times for each booked one way trip before I submitted payment. I mean, who wouldn't? I had booked the trip a week before departure so I did not find it necessary to review the email confirmations because I was confident that everything was set up as planned. Well I decided to review my departure time the day before I departed only to see that the departure flight from Newark was changed to the 24th of March for the exact same one stop flight that I had to re-book for the 24th of Feb. I called Travelocity and the United Airlines and they both told me I was responsible for the ticket cost for 24th of March, and that I had to purchase an additional ticket for the 24th of February which also happened to be 120$ more than what it was when I purchased it one week before. All together it put me 250$ in a hole. Funny how the return flight for March 3rd from LA did not change. What crappy company would let you book an arrival flight 3 weeks after the departing flight? One that I would never use nor refer to anyone ever again.

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Travelocity - scam and lies

I bought a round trip refundable ticket from travelocity.com in september 2008 for a 1 month vacation to the uk. The refund info says you can request a refund for your ticket up to 24 hours before your flight. When it was almost time for me to return back to the states, I decided to stay a couple more weeks, so I requested the refund. They told me it would...

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8:40 am EST
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Travelocity fraudulent charges

I went thru the motions of making reservations, understanding the policy completely. I hit the button to confirm and place my order. The next screen informed me that there was no flight and I should refer to a 12 digit ID number. I had no ID#. I went back through all of the pages (screens) throughout the reservation process; no ID#.

I immediately called the Customer Service number, spoke to a lady called Hannah. She took my VISA number and confirmed no charge had been made and no reservation had been made with Travelocity. She assured me there would be no problem; to call back if there was a charge and it would be refunded.

Now, when you sign up on Yahoo Travelocity, they make you open an email account. So I did. That comes into play later.

Well, I did get a charge. So I called, like Hannah said. It's like it's another planet. They have no record of my call to Hannah. Now all they do is refer to their policy. Now they say I had 24 hours to check that email they made me set up and file any complaint at that time. Well, of course I did not check for any confirmation on that stupid email because Hannah had assured me there was no reservation made and no charge made. Why would I check this email?

In talking with the same 888 number, they now say there is no record of Hannah and my money is non-refundable. Now keep in mind, had it all gone through, I didn't want a refund. I wanted to go on my trip. I can use this ticket at a different time, but the cost is $100 more!

The problem is that I made no mistake. I didn't change my mind. I didn't want to change a ticket. Their website screwed up and behind the scenes, I was charged in error. I just want them to reverse the error. They say they cannot do that because I didn't respond to the email. But I had no reason to check the email; Hannah told me there was no reservation or charge.

This is theft; a fraudulent charge. Every company in the world has a way to reverse their errors. But they are blaming me because it isn't 'documented'. Well, I have the person, date and time of my call, but they are denying it! They assure me that my call to them is fully documented, but how can I trust it when Hannah's was documented. And we are talking India.

There should be an investigation. I am a senior and live on Social Security. Every dollar counts. I was prepared to purchase the ticket with no refund, but I was told I had no reservation. In fact, Hannah even went so far as to say, 'Do you want to make your reservation through me?' Thank God I didn't because then I would have two tickets I couldn't use.

I since made reservations with Southwest and cannot use the ticket I made through Travelocity. I made those reservations because Travelocity told me there were no reservations made that fateful night!

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H. LeBAron Preston
Providence, US
Oct 31, 2009 11:53 pm EDT

I had a similar experience. One fare offered on the search for flights section, then that fare was not available. What was available, per an agent, was $80 more.

Travelocity is a rip-off.

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H. LeBAron Preston
Providence, US
Oct 31, 2009 11:51 pm EDT

Travelocity is a rip-off

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11:02 am EST
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Travelocity holiday bailout promo was a scam

Travelocity had a promotion called "Holiday Bailout", the details were that if you booked a flight, for travel by the end of the year, they would send you a promo code during the week the Jan 5th for $200 off your next flight. Before I booked, I called and spoke to an agent. The agent told me that the flight I wanted to book definitely qualified for the promotion.

I booked and flew, and by the middle of the week of the 5th, I called travelocity, only to be told that I had to send an email to member services. I sent an email, and received a reply that the codes are automatically generated, and to give it another week.

I sent another email a few days later, no code. I sent another email a week later, and was told to check my spam folder. Travelocity is on my list of addresses, so of course, their messages don't end up in my spam folder.

I sent another email letting member services know that I fulfilled all requirements for this promotion, and since they weren't keeping their promise, I was going to file a complaint, see if anyone else had the same complaint, and then find an attorney and file a class action law suit. I'm tired of these internet companies not keeping their commitments and scamming people.

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Travelocity not honoring quote!!

I reserved my car on Travelocity at Budget in the Turks and Caicos Islands. $249.25 I was quoted for a "weekly rental" when I got to the airport Budget I presented the man at the counter my reservation. he looked at it and pulled up my reservation... when he gave me my invoice for the car I said, "this is not what I was quoted on Travelocity" he said no big deal, they would handle that when I returned the car...to show it to them then when I was paying. so I returned the car, showed them the reservation and the woman laughed at me. She said "Those are not our rates, we have no cars for that rate and we don't honor that rate" I said, well lets call Travelocity and she said, we are a franchise, you need to deal with Travelocity when you get home and or Budget international. I was quoted $249.25 and the actual price of my rental car? $410! not even close to what I was quoted. I have been around and around with Travelocity...they tell me in emails that I didn't present the reservation to the Budget guy? What? I was with my wife who is a witness to the whole process. Travelocity sucks and they should be shut down or fined for misleading consumers!

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udududdu
, US
May 31, 2009 5:53 am EDT

I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!

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Travelocity travelocity books wrong flights/airports

I booked a flight through Travelocity from Cincinnati to Appleton, WI through a combination of Northwest and Delta airlines. After booking, I sent myself and my father an email through the travelocity website with my itinerary. So far, so good. Then, a few days later, I go back onto the website to print out my confirmation with ticketing information. But, when I login and go to my trips, it shows that my flight is now from Dayton to Appleton on United Airlines for a different price but it uses the same trip ID number as on my itinerary email. I tried calling customer service, and they were not at all helpful. The person on the line was likely from India and kept reiterating the same scripted lines that did not answer my questions. She kept saying that I did book a flight on United through Dayton, when I know for certain that I did not. And, when I mentioned the previous email from Travelocity with my trip itinerary from Cincinnati, she could not explain why I received it. In addition, when I go to the travelocity website, under my name on "my trips" it says Northwest Airlines. But then when I click on view my trips, it shows the United flight from Dayton. The best they could do was offer to change my flight saying that it would cost at least $180 and that might not even be possible to get on my intended flight at this time.

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6:03 pm EDT

Travelocity breach of contract

Travelocity failed to make hotel reservations for which they had contracted with me. However, they insist of getting paid for services not rendered and ignore the fact that they had effectively left us homeless without overnight accommodations as the hotel was full. Their Bombay, India customer service employees were scripted, unintelligible, incompetent and fabricated notes to protect their exposure from claims. My dealings with this company have been negative at almost every juncture. Their prices are beatable direct from the vendor and their hotel ratings are horrible. Customer service is worthless, impossible to understand and their website dumps those filing complaints. Stay away from this company.

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robertdeniro
, US
Dec 18, 2009 1:33 pm EST

any one willing to sue them let me know

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robertdeniro
, US
Dec 18, 2009 1:29 pm EST

they have charged my credit-card for the same itinerary 3 times totaling to a whooping $5500/ i have already paid $3700/ but when i checked my receipt now i have disputed the charges with my credit card company and its been over 4 months have not heard anything from them .I am sick and tired to calling them and getting transfered to supervisor who is by all means the rudest and unprofessional person(S) so if Michelle Peluso if you are reading this looks like you will have a great holiday season at the expense of faulty charge sof your ex-customers...I swear to god never will i trust your company any more i would rather pay more to direct airline company as i know that they are professionals ...rather than unprofessional middlemen like you ...
Degrading American name in customer service...

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B R Jones
Spring, US
Jul 30, 2009 4:52 pm EDT

I had the same experiece with Travelocity and their affiliate FrenchQuarter.com. I booked 2 nights at a luxury hotel in the New Orleans French Quarter via the web and received 2 confirmation emails. Three weeks in advance of my visit, the full amount of nearly $500 appeared on my credit card statement. When I arrived at the hotel we were turned away -- even though I showed my email confirmation, hotel confirmation and credit card statement. The hotel said Travelociy never made the reservation and the hotel was overbooked. They could not refund my money because the hotel had never received any money. I was instructed to contact the website. After nearly 6 HOURS on the phone with persons using various fake names, the website said to go back to the hotel and wait in the lobby. We returned to the hotel and they said no other rooms were available in the entire French Quarter although their Sister Hotel in the central business district was taking other guests with the same predicament. At midnight, the hotel kindly offered to COMP the remainder of that night at her sister hotel so we could use their phones and internet and grab a meal. Exhausted and hungry, we gave up and went to the other facility. Two hours later, we located another hotel thru Orbitz and checked into that five star hotel within the Quarter. When we returned home, we again contacted the website. Travelocity refuses to refund the $500 hotel fee because they say we didn't contact them when the problem first arose. Rubbish! Then they said we changed hotels without their permission. Are they kidding?! Their only solution to being stuck in a distant city with no accomodation was for us to camp out in the full hotel lobbly! I should not be charged $500 for this. I have put a stop on my credit card and have reported them to the FBI department of Internet Fraud. I will never ever use Travelocity again.

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Travelocity rip off

I got a promotional email from Travelocity with a $100 coupon if I book a four nights hotel stay. Good deal? Not in Travelocity Universe! While booking there was no box provided for a promotional code to enter so I called their Indian customer service, and spent an hour and a half on the phone, trying to explain what I'm trying to do, the guy was putting me on hold every two minutes for 15 minutes, finally he agreed, they have a technical problem on the site, which prevents people entering promotional codes. Nice? It gets better! When I asked him to book it for me, and seating on hold for another 30 minutes, he came back to me saying: this code is invalid. I read him the entire email including the disclaimer, and then he said, I need to print it out and fax it to him, and he'll get back to me in couple of days! Why fax? Because they don't deal with emails! These are his words! I couldn't take it any longer, I booked this hotel on Hotels.com and guess what? It was cheaper! I just don't understand how a company with such attitude towards customers can stay in business?

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Rocco
, US
Jun 04, 2010 1:48 pm EDT

I had some issues booking a flight from El Paso Texas to Reno Nevada on June 2nd 2010. I had to reset my preferences according to their website, after several attempts to book the flight information finally set it for the correct date. I booked my flight for June 3 2010.

The website booked me for June 2nd 2010

nobody showed to pick up ticket so it got canceled. We drove over 3 1/2 hours from another state on JUNE 3rd 2010 to get to the airport and there was no ticket to pick up because of their website issue.

I called them and figured they could just fix it and get me on the plane I booked... DIDN'T HAPPEN LIKE THAT AT ALL...

I HAD TO PAY $310.00 MORE FOR THE CHANGE, THEY REFUSED TO ACKNOWLEDGE THAT THEY WERE GETTING A REPORT THEIR SYSTEM WAS NOT WORKING PROPERLY AND I HAD TO WAIT 2 MORE DAYS FOR THEIR ISSUE/BAD CUSTOMER SERVICE. THEY SEEM TO APOLOGIZE A WHOLE LOT BUT DON'T REALLY HELP THE SITUATION.

I AM TELLING EVERYONE I CAN POSSIBLY THINK TO TELL ABOUT WHAT A TERRIBLE EXPERIENCE THIS HAS BEEN.

I will never use them again and I hope if there are issues someone sues.

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Lynn Nichols
Oklahoma City, US
Apr 24, 2009 6:32 pm EDT

Yes, i have just experience a similar problem with this Travelocity. I booked airline tickets and hotel with them. I missed my fight and was unable to go on the vacation this weekend. I called Travelocity because i feel that they advised me wrong on the flight information. I stayed on hold multiple times, the lady would get back on and tell me she couldn't help me, i told her that i felt like i should get some kind of refund because i hold them responsible. I was told the same thing over and over again, of course after multiple times on hold. I then got wise to the customer service run around and asked to speak to her supervior, on hold again for a long time, then a man gets on and hear the same deal from him. It was a mess, my trip San Franisco was ruinned.

I will never use them again and am trying to dispute the credit card charge.

Lynn, in Oklahoma City

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Travelocity how they cheat you

I booked a nights stay with Travelocity at Best Western Hotel.

The listed price was $95 and when I confirmed the booking it said taxes are applicable and brought the charges to $114. When i got to the hotel they charged me Taxes all over again and i ended up paying $133.

The best part is that in the reservation confirmation came from Best Western and clearly stated

Reservation Amount - $114

Estimated Taxes - -

TOTAL STAY - $114

So when you book at Best western or another hotel for that matter BE careful, as we all know it Travelocity isn’t the best way to book a hotel.

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MIKE521
Toronto, CA
Jun 23, 2009 2:29 pm EDT

I booked 14 days Mediterranean cruise + flight + Hotel package with Travelocity.com on May 2009.

After booking I received conformation that show I got one night hotel before cruise day.

The contract clearly showed that hotel check in on July 11 and check out on July 12.

Now it is time to conform all trip and I have been told there is no hotel.

I know other travel agent didn't offer the package which include hotel.

Since Travelocity.com offer the hotel I am very happy to take this offer.

I checked several times with Travelocity.com of the hotel offer. Each time they pretty sure I will get hotel

and they write down the check in and check out time on the contract.

Now I have been total there is no hotel by their agent and the curies supervisor Brenda.

I sent them the contract showed hotel check in and check out time. But this time I got the different

story that they won't follow the contract. I just simply won't get hotel.

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Travelocity fraud and cheating

I purchased tickets for my daughter Christine for travel in December 2008. Part of the itinerary was for travel on ATA. Travelocity issued paper tickets in March 2008. When ATA went out of business in April 2008, I requested re-scheduling this for travel in July. Travelocity agreed to do this if I first send back the paper tickets. I did so in June 2008. I called them shortly thereafter and they acknowledged receiving the paper tickets. Travelocity sent me a confirmation email with the new July itinerary and it also stated that a reply email was not necessary. Travelocity also issued a 6 letter confirmation code for on-line or kiosk check-in. The day before travel, on July 8th, my daughter tried to checking online. It was denied and the airline, Midwest Air, said that paper tickets were necessary for check-in. I called Travelocity and they said they could not get paper tickets to her in time for her flight. They said she should go to the airline counter and claim 'she lost her tickets' and file a Lost ticket claim, pay the fee, then apply to Travelocity for a refund. When she tried to do that, Midwest said they do not have that lost ticket policy anymore. She would have to buy a new ticket. I called Travelocity and they said if that was the case, she should buy a new ticket, keep the receipts and apply for a refund. I told them Travelocity should buy the tickets for her and that I already paid for the tickets. They declined and said that the only way they could accommodate her was if we bought another ticket. She did so and promptly filed a refund claim the next day. Upon calling travelocity and faxing/mailing them all of the documents, Travelocity is claiming the do not owe her a refund because they already sent the paper tickets to her. They are getting 'stuck' on the first set of tickets they issued, one ones I sent back to them. I told them, how could I book the July flight when I sent the tickets back to them in June. I never received paper tickets for the July flight since the confirmation email led us to believe that on-line or kiosk checking was acceptable and that this was an e-ticket, especially when the email stated that a reply email was not necessary. I have spent 5 hours on the phone arguing with the agent, then the supervisor but did not get any straight answers or implication that a refund was coming. They are trying to avoid the issue and are ripping me off!

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udududdu
, US
May 31, 2009 5:51 am EDT

I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!

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3:49 pm EDT

Travelocity told me I had a reservation... issued a fake confirmation!!!

Here's what Travelocity did to me in a nutshell...

-I booked my airplane ticket for Vegas back in February through Travelocity.

-I then received an email two weeks before my trip telling me that my flight back was landing in Myrtle Beach. Not LaGuardia like I had booked.

-I obviously got cornered into cancelling my flight after 3 hours of being on the phone with Travelocity because I AM FROM JERSEY.

Why in the world would they put me on a flight to Myrtle Beach?
-After 3 to 4 more hours of arguing with Travelocity that this was their fault and they should be obligated to put me on a different flight with no extra cost to me, they finally gave in.

-They told me that I was confirmed on a Jet Blue flight and they would pay the difference, because obviously by now flights cost about a grand, whereas I paid 400 dollars back on February.

HERE'S THE BEST PART:
I get to the airport. THERE'S NO RESERVATION. AND MY CONFIRMATION EMAIL WAS NOT VALID.

Moral of the story:
NEVER BOOK THROUGH TRAVELOCITY. THEY ARE ###.

For all of you that care whether or not I ever made it, I did. I booked the last ticket to Vegas directly throught Jet Blue for $700 more then I originally paid.

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Update by Cathy
May 27, 2008 3:44 pm EDT

Here's what Travelocity did to me in a nutshell...

-I booked my airplane ticket for Vegas back in February through Travelocity.

-I then received an email two weeks before my trip telling me that my flight back was landing in Myrtle Beach. Not LaGuardia like I had booked.

-I obviously got cornered into cancelling my flight after 3 hours of being on the phone with Travelocity because I AM FROM JERSEY.

Why in the world would they put me on a flight to Myrtle Beach?
-After 3 to 4 more hours of arguing with Travelocity that this was their fault and they should be obligated to put me on a different flight with no extra cost to me, they finally gave in.

-They told me that I was confirmed on a Jet Blue flight and they would pay the difference, because obviously by now flights cost about a grand, whereas I paid 400 dollars back on February.

HERE'S THE BEST PART:
I get to the airport. THERE'S NO RESERVATION. AND MY CONFIRMATION EMAIL WAS NOT VALID.

Moral of the story:
NEVER BOOK THROUGH TRAVELOCITY. THEY ARE ###.

For all of you that care whether or not I ever made it, I did. I booked the last ticket to Vegas directly throught Jet Blue for $700 more then I originally paid.

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4:16 pm EDT

Travelocity refund issues

I booked a flight on ATA airlines back in February to kauai. I then received a phone call in may from travelocity saying that ATA had gone bankrupt. They then said that they would refund me the flight portion of my vacation package so I could book a new one.

Turns out they did refund me the flight portion less the package discount. So I ended up paying full price fo both my hotel and flight. I called repeatedly trying to get some of my discount back and no luck! They basically told me that I paid less than what i know that I did for the flight tickets. THIS IS HOW THEY TAKE YOUR MONEY. THERE IS NO WAY OF KNOWING JUST HOW MUCH YOU PAY FOR THE ACTUAL FLIGHT TICKETS OR THE HOTEL PER NIGHT. AND I TRIED! NO ONE IS ABLE TO TELL YOU HOW MUCH THESE PACKAGES ARE BECAUSE IT IS AGAINST THERE CONTRACT! SO IN THE END I AM OUT $700!
DO NOT USE TRAVELOCITY! THEY DON'T GUARANTEE ANYTHING BUT TAKING ADVANTAGE OF YOU!

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Mac
, US
May 12, 2009 10:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I booked a wonderful diving vacation in Cancun with Travelocity. The day after I arrived, I had an accident and tore my rotator cuff. Needless to say, I couldn't dive. It was the second time I tore that muscle and my doctor advised me to get back home ASAP to have it looked at. So, I came home.
I filed all the appropriate notifications letters, physician reports, etc. to Travelocity in October 2008 upon my return. I have yet to get any action from them. I have called over 10 times in the past 6 months, spending typically 45 minutes per call on hold with them. Each time they give me excuses, contradiciting stories, tell me it will be another 30 days, they can't contact the hotel, etc. I have been on hold so long, that the phone has simply dosconnected. In my opinion, Travelocity is the worst form of decietful, lieing, dishonest busisness there is. What bothers me is that it's blatent and nothing is being done about it. In my opinion, these people should all be serving jail time. At the very least they should not be doing any form of business. To me, they make mortgage loan people and used car salesment look like saints!

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hellotraveler
travel, US
Jul 15, 2009 4:05 pm EDT

ATA went OUT OF BUSINESS how is that travelocity's fault? Of coarse i can see from a consumer stand point that you are upset but when a company goes out of business then others can only try to help. You were actually lucky to get any refund since alot of people did not recieve any money from ATA after they closed up shop. thousands of people had to dispute charges with their credit card companies and still recieved nothing.

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udududdu
, US
May 31, 2009 5:51 am EDT

I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!

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orhan
, TH
May 22, 2009 2:21 pm EDT

Where is this?

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karen McAfee
fa, US
Mar 23, 2009 11:34 pm EDT

I also have been taken by this company.It amazes me how they can still be in business.Taking people's money, upping fees, making changes to your ticket without your knowledge only to find out on your email, half your flight has been done away with and they won't help you.They want you to repurchase a new ticket and they also say it's your fault not their's'They are horrible. Never use this company.They are committing FRAUD.They won't ever refund you either

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Tammara Montano
,
Sep 15, 2008 5:15 pm EDT

Totally understand your frustration. Eight weeks and I am still waiting for a refund. It seems the customer service rep charged my visa debit 4 diffrent amounts for the same trip. $3200. Oh but on the bright side as a good gesture I am now the proud owner of $250 future vacation travel vouchers. You have got to be kidding

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Travelocity terrible fraud!

I fell sucker to Travelocity today. I booked a flight plus hotel using a $75 OFF coupon. The rep asked me if I wanted a rental car. I said yes at first but before I gave him my credit card number I told him I didn't want it. He said no problem. Then I check and sure enough, there is a rental car on there!

No problem I thought, it was an easy mistake, happened about an hour ago so it will be easily fixed. Well, customer service is in INDIA and these people don't speak English! They insist that if I cancel the rental car I can't use the $75 OFF coupon! The coupon is specific to flight plus hotel! Which is what I booked!

I booked a flight at around 8pm for 8am the next morning. Now instead of packing I am on the phone! It's been about 1 hour and 21 minutes since I've been on hold, talking to one Habib after another! They just don't get it... I NEVER ORDERED THE RENTAL CAR! They are willing to refund me the rental car minus the $75 coupon! WTF? The coupon has NOTHING TO DO WITH THE RENTAL CAR!

UGH! I should be packing! Not dealing with this crap!

The American booking agent wasn't much help either. I asked to speak to a supervisor and she transfered me to freaking INDIA!

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Travelocity Customer Reviews Overview

Travelocity is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received numerous positive reviews from customers who have used its services.

One of the most significant advantages of Travelocity is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have praised Travelocity for its excellent customer service, with many reporting that the company's representatives were helpful and responsive to their needs. The website also offers a 24/7 customer support line, which customers can use to get assistance with their bookings.

Another advantage of Travelocity is its extensive selection of travel options. The website offers a wide range of flights, hotels, and vacation packages, making it easy for customers to find the perfect travel arrangements for their needs and budget.

Overall, Travelocity is a highly recommended online travel agency that offers excellent service, competitive pricing, and a wide range of travel options. Whether you're planning a business trip or a family vacation, Travelocity is a great choice for all your travel needs.

Travelocity In-depth Review

Website Design and User Experience: The website design of Travelocity is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for flights, hotels, car rentals, and vacation packages. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Ease of Use: The booking process on Travelocity is straightforward and user-friendly. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is quick and easy, with clear instructions and prompts along the way. Travelocity also offers the option to save your payment information for future bookings, making it even more convenient for returning customers.

Range of Travel Options: Travelocity offers a wide range of travel options to suit every traveler's needs. Whether you're looking for flights, hotels, car rentals, or vacation packages, Travelocity has you covered. The website provides a comprehensive list of options, allowing you to compare prices and choose the best deal for your trip. With a vast selection of destinations and travel providers, Travelocity ensures that you can find the perfect travel option for your next adventure.

Pricing and Deals: Travelocity is known for offering competitive prices and great deals on travel bookings. The website provides a price comparison feature, allowing you to easily compare prices from different providers. Travelocity also offers exclusive deals and discounts, including last-minute deals and package deals. With their Best Price Guarantee, you can be confident that you're getting the best possible price for your travel bookings.

Customer Service and Support: Travelocity provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach them via phone, email, or live chat. Travelocity also has a comprehensive FAQ section and a help center on their website, providing answers to common inquiries. Their prompt and helpful customer service ensures that you have a positive experience throughout your travel journey.

Travel Insurance Options: Travelocity offers travel insurance options to provide peace of mind during your trip. They offer various insurance plans that cover trip cancellation, trip interruption, medical emergencies, and more. The insurance options are clearly presented during the booking process, allowing you to easily add them to your travel itinerary. Having travel insurance through Travelocity ensures that you're protected against unforeseen circumstances and can travel with confidence.

Loyalty Program and Rewards: Travelocity offers a loyalty program called Travelocity Rewards. By signing up for the program, you can earn points on your bookings, which can be redeemed for future travel. The program also offers exclusive member-only deals and discounts. With Travelocity Rewards, you can enjoy additional savings and benefits as a loyal customer.

Mobile App Functionality: Travelocity's mobile app provides a seamless and convenient way to book and manage your travel plans on the go. The app is user-friendly and offers all the features available on the website. You can easily search for and book flights, hotels, car rentals, and vacation packages directly from your mobile device. The app also allows you to access your itineraries, receive real-time travel updates, and contact customer support. With Travelocity's mobile app, you have the flexibility to plan and manage your travel anytime, anywhere.

Transparency and Trustworthiness: Travelocity is a trusted and reputable travel booking website. They provide transparent information about their travel options, including detailed descriptions, photos, and customer reviews. The website also displays the total price upfront, including taxes and fees, so there are no hidden surprises. Travelocity is committed to ensuring transparency and building trust with their customers, making them a reliable choice for all your travel needs.

Overall User Satisfaction and Recommendation: Overall, Travelocity is highly recommended for its user-friendly website design, easy booking process, wide range of travel options, competitive pricing, excellent customer service, and trustworthy reputation. Users have expressed high satisfaction with their experiences on Travelocity, praising the website's functionality and the convenience it offers. Whether you're planning a quick getaway or a dream vacation, Travelocity is a reliable and convenient platform to book your travel arrangements.

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