Has anyone gotten a refund from Travelocity? Has anyone taken them to small claims court to get judgements to force the refund?
I'm having the same problem -- can't get a refund. I bought tickets for my husband, stationed in Afghanistan, to fly home for a vacation. Travelocity said we needed paper tickets; no problem, I gave them the APO address. It says all over their website that they can't use FedEx or UPS to APO addresses, it has to go by USPS. Fine, I purchased the tickets over a month in advance, plenty of time for the USPS to deliver them. But Travelocity apparently sent the tickets by FedEx, who of course returned them, and Travelocity sent me an urgent notification that they were not able to deliver the tickets.
So what do we do, I asked. They came up with a solution -- get new tickets printed at the airline counter, costs $50 re-printing fee, which Travelocity would reimburse. At the airline counter, my husband learns that they can't print those tickets because they were purchased by Travelocity, not my husband. They could see his reservation, he could prove his identity, but they could not give him the tickets because of the nature of the relationship between Travelocity and the airlines.
My husband had to buy new one-way tickets to get to the States on the day of travel, so of course it cost more than the round-trip advance price I had paid 6 weeks prior, so we're out over $1500 for the extra tickets. And we were still without tickets for the return. I called Travelocity so many times, and they finally said they could FedEx the tickets to my home address. We were on vacation, not at home, but we cut the vacation short to get home in time to get the package. Except they tried to deliver the package a week before we got home, even though we told them the specific date for delivery. That took several phone calls to FedEx to get them to hold the package until I could get home to pick it up, rather than sending it back to Travelocity after 3 attempts to deliver.
Of course I sent a letter of complaint to Travelocity about this, provided all the documentation they asked for, and have been sending regular requests for updates. I've been getting form letters apologizing for the delay, but the airline who couldn't issue new paper tickets hasn't responded to them yet, yadda yadda yadda. Since Travelocity failed to deliver the tickets and provided a solution that was unacceptable to the airlines, I think it's Travelocity's responsibility to refund, but they are saying the airline must refund.
Bought the tickets in Jun 2007, still waiting in Mar 2008.
I repeat what others have asked -- has ANYONE gotten a refund? Has anyone taken them to small claims court to force the issue?