Travelocity review: quick to take your money, will not refund it 104

I booked a trip to Las Vegas from Flint Mi March 2_8 2011 when we arrived at the Flamingo our room was nasthy dirty, pieces of comb or hair brush between the sheets, carpeting had spots of dirt all over the floor, sick was sunk in and toilet ran all night along with the faust in tub, went down to front deck and they said to come back the next morning between 11 and 2? to change rooms they did put the 4 of us in 2 differnt rooms but they werent much better, nothing like the pictures on your site show. we just tried to make the best of it but it wasn't good...then on March 3, before 11:oo we all went down to find our reserved car, only to find out no one heard of Advantage car rental didn't even know the address... so here we are going to a nascar race without a car REAL NCE VERY UNHAPPY ABOUT THIS WHOLE DEAL. and when I called to make rental car reservations I said I wanted to pick the car up at the Flamingo, and the guy said no problem ! then on the way home AA airlines broke my brand new large suitcase of mine, strap and wheel. REAL NICE
We wouldn't have even gone on this trip but thought it would be good for us to get away because of all the stuff we had went through sence christmas eve when my daughter found out she had leukemia, and is still taking chemo and in april will have to have a bone marrow transplant. and then all this happens to us this was a night mare from hell this vacation of ours and we so needed it... I feel that we should get some thing for all the in convinces that you all created for us.
We were offered a voucher for $75.00 but we will not use that because of my daughter but i do think you owe us something
SO IT COME DOWN TO A BAD BAD ROOM WILL NEVER STAY THERE AGAIN, SUITCASE BROKEN, NO CAR FOR 4 DAYS NOT MUCH MORE CAN HAPPEN, will be waiting to hear from you about the subject...IF YOU NEED MORE INFO ABOUT THIS TRIP PLEASE FEEL FREE TO CALL ME

I recently purchase two round trip tickets from Amsterdam to Johannasburg. When I claim my airline miles, over 5200 per ticket, the airline only awarded 1/2 mileage because Travelocity sells 'T' class tickets as economy tickets. They get a price break which is not passed on in the ticket price. There was no documentation of this pricing or class of ticket until after I claimed my mileage from the airline. I will never buy another ticket from Travelocity!

I booked an air ticket for my daughter to travel to United States.
Travelocity Trip ID is [protected] for journey on 02-November-2010
Airline booking number: EZXJUO

Due to the fact my daughter was not aware that after staying in India over 6 months, she would need an exit pass to leave the country. The airport cancelled her tickets in Mumbai.

I had to send her more money to get a flight back to Bangalore to be issued an exit pass. I called the American Embassy which explains to me that I needed to call Travelocity and explain what happen.

I called Travelocity and was advised that they tried to call Mumbai Airport to find out why the cancellation happened. They called back in 20 minutes to explain that they would be issuing a request in writing to the airport. This would take 7-10 days and then they can issue me a refund.

I called again and received the same answers but with a nicer tone. I have made three calls to Travelocity, it is now over a month and I have not heard from Travelocity. I am a reasonable person but enough is enough. My daughter has missed a major holiday in USA because of this mishap.

I want my refund because I need to bring my daughter home.

on saturday 8th october i purchased a ticket online from travelocity to a caribbean destination for my husband. i received my confirmation code and my credit card was immediately charged. when my husband went to check in at the counter the agent told him that his name doesnt appear on the flight list. i never felt so sick in my life because when we tried to call travelocity it took us hours to get a response, by then my husband couldnt get the flight because they said he had to purchase a new ticket. when a representative from travelocity finally came on the line, he sounded like he was from india, he kept transfering me and transfering me, they eventually blamed the airline and the supervisor said i would get a refund...but from reading other complaints about them am very doubtful.i wish i knew about this site before i bought that ticket...TRAVELOCITY NEEDS TO B STOPPED BECAUSE THEY ARE RIPPING POOR PEOPLE OFF!

Booked a "secret hotel" deal as a 4-star hotel for a two star price. Got the name after booking. Called the hotel to ask about the room. one bed and a pull out couch. Oh and they confirm they are a three star hotel. Oh and savings - about $10/night.

I kid you not - one hour and 15 minutes on the phone with their sustomer service! They WILL NOT find a 4-star hotel for me. they put me on hold to do that but they say, "they are all too expensive." Well NO KIDDING! Finally agreed to refund.

Such a poor experience.

I purchased a ticket through travelocity.com. The cost online was confirmed by email for $153.

However, I was charged $213 by Shuttle America.

I have emailed Travelocity.com over 7 times and called over 5 months. You would think as quickly as they can process your charge they can do the same for a credit --- at least in 3 months.

I will not buy from them again until I get this matter resolved.

I'd rather go to each individual site to get my ticket.

I don't know who is running Travelocity but they better get their act together. They not only ruined my vacaction but they stole from me as well as lied to me. Let's start from the beginning.

I was scheduled to get on a 6:15 am flight to North Carolina then take an international flight to Aruba on Sunday the 17th of April. Due to the storm that hit the east coast that weekend, our flight was canceled and we were not able to rebook our flight until the following morning (18th).

So on the 17th and the 18th I spent nearly 3 and a half hours on the phone with travelocity trying to get a refund for the 17th since I would not be there. Travelocity told me again and again they had to speak to a manager at the hotel but no one was picking up.

Fast forward three days. On the 21st of April, I was at the hotel sitting at the concierge desk speaking to a manager as well as the concierge. We called Travelocity together and explained that since the hotel would NOT charge Travelocity for the 17th since we did not check in and checked in on the 18th. So to clarify: The hotel said that they would only charge Travelocity for 6 days and 5 nights (18th night to the 23rd day). Travelocity confirmed with the hotel and told me I would see a refund for the first night I did not stay there in 7 to 10 business days.

I asked for a confirmation number and the woman I spoke to told me that I did not need one because she had documented the entire thing on my account and I would only need my Trip ID number... Okay. So fast forward to the present which is 12:04 am, Sunday May 8th 2011.

Guess what I am doing? I am back in New Jersey and I just got off the phone with Travelocity. It had been over two weeks and my refund never came. When I called again (which took over an hour because no one would pick up) I spoke to 3 representatives and one supervisor who told me that there was no record of a refund and that they would need to reconfirm with the hotel in the morning because there was no manager at the hotel.

Does that sound like a load of crap to you? Because it sure does to me. There is no record of my refund?.. What about the one hour phone call I made to Travelocity from a foreign country so that I wouldn't have to deal with this when I got back to the states? Now they are telling me there is a chance I will not see a refund because there is no record of it.

The supervisor said that he will call me tomorrow morning with an answer. I told him that if I don't get a refund I am going to take them to court because they are stealing from me. They were NOT charged by the hotel for the 17th but are still charging me for it. That is stealing. Not to mention the fact I was already promised a refund. This is not acceptable. So I will either get a phone call tomorrow morning from Travelocity saying that they are giving me a refund or I'll see them in court.

I booked my flights for Thanksgiving in March and made subsequent flight reservations for my kids. The airlines notified Travelocity on 8/6 that there was a MAJOR (AND I MEAN MAJOR) change to our flights. I was not notified by Travelocity. I did not know about this change until we got ready to check in the day before our flights. I have an email from the airlines stating the date they notified Travelocity. Travelocity will not accept any responsibility and keeps having someone from India call me to tell me that they did nothing wrong. Really? Because Travelocity did not notify me of the change in my flights, I am out of pocket an additional almost $500.

I had almost 200, 000 miles with Travelocity Credit Card. I redemed 115, 000 for a trip. They subtracted the miles twice so my miles are now showing a minus 16, 000. I have called and emailed several times. They always tell me this will be corrected that they see they charged me twice for the miles. This has been going on since October 2009 and they have yet to reinstate my miles.
Shawn Georgia

I will never use travelocity again. The airline canceled my scheduled flight. It took 7 hours to reach a human at travelocity. I was notified about 3 hours before my flight that it was canceled. I tried to reach travelocity to see if I could be out on the same airline's next flight, which was scheduled an hour after my canceled flight. The best travelocity could do was give me a flight the next afternoon, so I ended up missing 2 days of vacation. The guarantee you see on TV is just BS. They did not offer to refund even though my stay was 1 less night. They do not care.

I booked a trip for my daughter and myself through travelocity, after not getting answers to my questions . I canceled the trip . They kept more than half the price of the trip, they said I was told about there cancelation policies, Iwas not told about this . I would not have canceled if I knew I was going to loose so much money . I am 68 and on social security I can not afford to just through that much money away . after spending 10 hours on the phone most of which was on hold I was told by karm that he was going to put the charge through on my card as fraudulant charge on a stolen card and then he hung -up on me . Please someone help me !

Travelocity has no empathy, no sense of urgency, no customer service, a completely useless outsourced group of people in India answering their phone lines doing absolutely nothing beyond putting people on hold for 15 minutes, coming back on the phone for 5 minutes to say there's nothing they can and/or are willing to do, then putting you on hold for 15 more minutes before coming back on the line for 15 more minutes to tell you there's nothing they can and/or are willing to do. Worst travel site on the net. I wonder how long it takes to row from NY to London? God knows it'd be a cold day in hell before I'd book a flight with Travelocity again to go across town, let alone across the ocean.

What customer service? I booked 7 people to Las Vegas three months in advance. One of our books is in the reserves and had to go back to Iraq during our vacation. I called Travelocity and asked if they could simply change the name to another person who could take his spot !

They said absolutely not. I would have to cancel the book and pay a additional $519.00 for the new person! I said you are crazy. I asked them if they had anybody I could talk to who may be sympathetic to our problem? They said no.

So I called the airline and said they said no problem. All I had to do is pay $50.00 plus any change in the airfare. I said cool. They asked me who I booked the package with and I said Travelocity. They said no way... use another company in the future!

LOL Beware! I guess they could not care less about our boys in Iraq? By the way, the guy on the phone barely spoke English!

I had reservations through Travelocity made a few months back for rooms at the Good Nite Inn in Fremont Ca. from Dec 28th through Jan. 1st. we stayed until Dec. 31st but left one night early as the person I was traveling with became ill. We canceled our New Years Eve plans in San Francisco and tried to cancel our motel room. We were told I had to contact Travelocity as I made my reservations through them. I called and was told that Travelocity had to fax a cancelation notice to Good Nite Inn, and they would call me back within the hour. Three hours alter I received a call telling me to call the next day as the manager was not in. I called the next day, New Years Day, and was told to call back Monday at 9:00am as the manager still was not in and they had not received a fax. I called Monday at 9:00am and was told that the manager was still not in and they still had not received the fax, and was told they would call me back as soon as the fax was sent, again, from Travelocity. I waited all day and finally called on Tuesday. was told by a very rude man that I had to contact Travelocity on this web site. I have been a customer for a number of years and use Travelocity whenever I travel. I have always been pleased with the service I have received but am very disappointed with this recent problem. I would like to have a refund of 47.01 plus tax asap, as I feel we paid for three nights and would have stayed the forth night if my friend had not become ill. My conversation with Good Nite Inn was pleasant but was told it was up to Travelocity to refund the nights stay. My booking number is [protected], e mail address is mspepsiqueen@hotmail.com, name is Marilyn Benedict. Again I would like to have the one night refunded to my debit card as soon as possible. Thank you.

A mistake was made booking an airline ticket for my sister to fly to Orlando, Florida on April the 20th. The ticket was for United Airlines and her maiden name was used rather than her married name. United Airlines gave authorization for Travelocity to cancel the original ticket and re-issue a new ticket with the right name; however, Travelocity refused to cooperate. DO NOT USE Travelocity, they are corrupt and only want your money...! No matter if they make mistakes or NOT... They are rip off artists and do not care if your needs are met. BTW... their call center is located in India.

Last year, my wife and I planned to travel from ATL to DEN to see U2 in concert. We booked travel through travelocity on May 11, 2010. The concert was canceled, so we canceled our flight in hopes of re-booking when the concert was rescheduled, understanding we would lose some money. We were informed by Travelocity that of the $508.80 for two tickets. Frontier Airlines charged $200 for cancellation and then Travelocity took $54.40 with no explanation leaving us half of our money for a credit. The concert was rescheduled for May 21, 2011. We called back in early March 2011 to rebook our tickets and were told that we had a credit of $254.40 which must be used with Frontier Airlines and Travelocity would charge us $130 per ticket to rebook our flight, which means we would be paying travelocity $6.60 for the privilege of taking all of our money. We called back several days later deciding that we would just rebook one ticket. The customer service agent told us that the rebooking fee would be $180 for one ticket. I questioned him about this based on our previous call. He came back after being put on hold and told me it would be $130 to rebook a single ticket. I told him the dates I would like to travel. He came back and told me that because my travel dates are after May 11, I could not use my credit because it was over one year after my initial booking. We call back again on May 5th, in attempts to get Travelocity to refund our credit. Travelocity contacted Frontier Airlines; said that our money is with Frontier Airlines and they could not offer a credit, but that they would call Frontier Airlines to attempt to get a refund. According to Travelocity/Frontier Airlines, we could rebook a flight prior to May 11, 2011 to fly any time, but under no circumstances would they give us a refund. Also, we wasted over a two hours-twenty five minutes on hold for three phone calls to Travelocity customer service.

I made the mistake of booking a business trip using Yahoo Travel, which is a front for Travelocity. When I realized that they had overcharged me for my room, I contacted the hotel directly and they told me they would adjust it. After I checked in, they informed me that they couldn't because it was booked through travelocity. My room cost over twice what it cost my travel companions. They paid $89 a night, I paid $183. Travelocity has refused to provide me with an explanation or a bill breaking down the costs. Their customer service is through India or Pakistan and it's been impossible to speak to someone who can speak and understand English. This company is a ripoff.

Do not book through Travelocity, unless you want to be held hostage in India. I called initially because I was unable to print out flight information on a flight from California to D.C. since their website never it to me. So I call with the confirmation number I was emailed and I was charged for the correct amount on my Visa. Well, I ended up with someone in India who couldn't find the reservations at first and then the system went down, I requested to be transferred stateside and was "accidentally" disconnected. I felt like I was held hostage in India. Finally the agent tried to rebook the flight that was now four times the amount I'd originally paid. So I asked to have the original flight cancelled, still they couldn't find the flight. Keep in mind the tickets were being purchased 4 months in advance! So I asked for a supervisor, who was right there in India, I got Chase on the line to confirm the tickets had been charged and the "supervisor" said their system didn't show any information. Finally the bank rep threatened to contact the airlines and I was promptly transferred back to America (Texas). That person, had no idea what was happening and need time to research the information, because now it was showing I'd booked the same trip eight times. Chase quickly reversed the charges and blocked all future charges from Travelocity. Chase went so far as to join me in my BBB and consumer report complaint. I will never book with Travelocity again. Southwest airlines at least keep all their bookings in America!

Airfare and hotel went fine, but Travelocity never notified the activities vendor in Mexico with our reservations. As a result we were unable to do the activity due to a booked schedule with the vendor.

I paid $260 for two reservations for this activity. In spite of me holding printouts with a reservation number, the vendor was unwilling to squeeze us in. Since we have returned form Mexico I have been engaged in a one way struggle with Travelocity to try and get my $260 refunded.

Travelocity is not communicating since their initial e-mail saying a rep is assigned to the issue and will contact me.

This has been over a month now. I have sent a total of six e-mails, and five phone calls with zero response. When I call the 1-800 customer support (that's a laugh) line -- if I can get through -- I am told a rep has been assigned.

When I ask for the reps phone number I am told they will contact me. I am still waiting!

In the mean time I am letting as many people I can know about Travelocity's service. One thing is for sure, I will never use them again. They are very attentive to your needs until they get your money, then they don't know you.

Travelocity is terrible stay away from this place! Tried to purchase tickets through their web site and after they put 3 authorizations against my account for the same 5 tickest and sent me an itinerary they called me and said they couldn't comfirm my tickets because there was a problem with the names of the travelers. I put this in on line so I went back and looked at my itinerary they sent me and the names were correct but they had them all messed up on their system. Then they sent me another confirmation and itinerary only to call my phone and say they couldn't confirm my tickets because of name issues so I called them back and worked it all out again only to have them call about 4 hours later and tell me that they still wasn't able to confirm my tickets and that I needed to call the airline myself. WHAT! Isn't this their job. So I told him that since they had already put authorizations on my account I would just call my credit card company and he said that they hadn't done that. So I told him to cancel my tickets to which he then stated he could do that and at no fee and to expect it to take up to 24 hours to get my money back and the authorizations released from my card. WHAT THOUGHT YOU SAID YOU DID'T DO THAT! So I asked for the persons name helping me and he said George uh uh uh Smith and I said no that isn't correct because I can tell you either aren't in the US or at least not from here and then I asked for his ID number so I could call and talk to a supervisor and he hung up on me. NEVER USE THIS TRAVEL COMPANY!

I'm in the middle of a 3-week long customer service case with Travelocity, and I just have to say that their customer service system is horrible, and because of that, in the future I would only use Travelocity as a last resort.

What happened in my case is that I made a hotel reservation though Travelocity, and upon check-in, the hotel gave me rates different than what Travelocity quoted me. I had no reasonable choice but to accept the room rates at check-in, and work to resolve the discrepancy later.

So upon returning from my trip, I communicated with both Travelocity and the hotel and determined that Travelocity sent the hotel the wrong room rates. Travelocity agreed that this indeed occurred, but even so, it took a long time to convince them, and now taking a long time to get my refund of the amount I was overcharged.

It's been extremely frustrating working with Travelocity's customer service department. Even though my case is still open, let me tell you so far why Travelocity's customer service is so horrible.

- When you contact them by email, their email customer service agents can only give you scripted responses, and are incapable of providing any real service. If you need anything more than a scripted response, they require you to proceed by phone.

- When you call them, you're put on-hold waiting for an agent, and then the agent gives you the same scripted responses that the email agent gave you, and if you want more than a scripted response, you're put on-hold for a long time while they try and find someone who can actually provide more than a scripted response. It's a huge waste of my time.

- When I ask their email email agents to call their own phone support agents instead of me having to sit on-hold, they say that they can't. Unbelievable! They're incapable of communicating with other branches of their own customer service system!

- Every time you talk to someone, either via email or phone, you have to start all over again, explaining everything, and hearing all the same scripted responses, and repeating the same responses to their scripted responses, before you can proceed further.. More waste of my time;.

- I've asked them many times to escalate my case to someone who can actually help me, but they completely ignore that request, and continue giving me scripted responses and no real help?.

- They asked me to fax them my hotel invoice, which I told them I will fax within 5 minutes, which I did, and days later when I followed up, only then do they tell me they didn't receive it, . This went on several times/. I ended up faxing the document to them 5 times before they finally told me that they received it/.

- When they tell you they'll call you back, it never happens'.

- They've told me "I assure you, we'll have this resolved today", but that is far from true.

I was scheduled to fly in from FL to NY during hurricane Irene. However, I learned the night before my scheduled flight home to NY that my flight was cancelled. I called Travelocity to ask them to re-book my flight and I was told that I needed to call the airline to re-book. (What's the point of going through Travelocity?)Then I asked about my hotel stay, I asked if they would cover the additional charge and they said "yes, since it was a hurricane, we will cover that." They told me that they'd call the hotel to re-book the room and would call me back within 2 hours. 4 hours later I called them back since I never heard from them and they said they would NOT pay for the room charge. I asked to speak to a manager and she said she'd call the hotel the next day to discuss a possible discount, but Travelocity will not pay for the additional stay. Such BS! And they never called the hotel. SO basically, I rebooked my flight and rebooked my room (at my own discounted rate after I told the hotel manager my story)on my own. What was the point of going through Travelocity? To top it off, after our last phone convo, they told me to "have a nice day". What a crock!

I have been on hole with travelocity for over a half an hour and it is 3am in California. I have to call because they didn't leave me enough time to switch planes. If i cancel because of thier mistake, they will charge me up to 280 USD. I feel really helpless so I　have to vent. Also, they outsource to indian people who are very difficult to understand at times. Also to change the flight, they need to put you on hold again to call the airline for you, which is nice, but it makes you angry to be on hold again as soon as you get online with someone.

While traveling in Virginia, I mistakenly booked a hotel online in Richmond, rather than Roanoke, Virginia, I immediately realized my error. I called Travelocity within 2 minutes to cancel, or transfer the reservation. The man I spoke to refused to help me, and refused to let me speak to a superior. Instead, he kept me on hold until my cell phone battery wore out. Follow up emails and phone calls were met with more robotic answers--at no point was I ever spoken to as a real human being.

I have used Travelocity many times in the past, but never had to deal with customer service. As their product is no different from any other online travel site, and the prices are almost always identical among their competitors, all we have to differentiate one from the other is service. Travelocity did unimaginably poorly in this regard, so I would recommend using any other service over them. I am hugely disappointed.

I purchase a 2 tickets in 4/2010 for the amount of $598.80, to attend to a wedding . unfortunately had to cancel trip due to my illness suffer with diabetes . trip was cancelled for a year, i was not able to travel this year due to my work schedule . I was told by the supervisor ms . Brittney from savanna, that i lost my money . I find that is very unfair, no one has control over sickness . I hope someone can make this right .

Horrible. Booked a flight. Us air canceled flight. Sat on phone for three hours. Never came back on phone to change flight.

I simply just wanted to change a name on a ticket i bought. I had to stay on the phone for 4 hours, jumping back and forth from lufthansa and travelocity.I sent alll the legal proof for my name and They confused me soooo much and in the end i paid 1000 dollars to get my ticket re issued . thanks a lot.

Book a flight through Travelocity from Salt Lake City to Nepal. Tried to change the reservation with them (upgrade in fair class only, in other words, give them more money for the exact same flight). Four hours on the phone with them, multiple different answers and excuses but no results. Will NEVER use them again.

I took out insurance for my flight for March [protected] which was canceled because of tsunami and earthquake in japan and they wont refund me for insurance that i didnt use the cost was $ 79.90
trip number is [protected]

I would like to have someone from Travelocity.com contact me. I have questions about some prices. I have used you before but you seem to have some new rules that limit me from purchase based on competitors prices.

I was charged $83.35 for a hotel room using Travelocity. Upon checkout our paperwork showed they were only charged $63.40 for the room. Travelocity refused to delete the higher charge for the lesser on my credit card.I want the $19.95 difference.

same here. i HAD to cancel my hotels because the flight got cancelled to Israel-due to the situation with Hamas and all- one of the hotel was refundable and the other one was non-refundable. so after several calls to Travelocity and my friend in Israel said she would pay me and use the hotel instead if the hotel wouldn't cancel my reservation, Finally Travelocity agent said the hotel understood the situation and would cancel with 100% full refund.

I waited more than a month and a half.
Both of the hotels (refundable and non) have been charged and deducted from my credit card after the cancellation.. so i waited.. nothing happened. I wrote them.. they give me stupid answer they can't help me with email and i have to call them.
Now i have been calling -international call- them every other day, talking to different agent, explain the situation, they put me on hold for hours, the phone gets hang up, i have to call again, talke to different agent starting from zero...

seriously.. i can't believe this is happening. they keep saying they didn't refund because the hotel was non-refundable? hey.. then what happened to the refund of the hotel that was refundable? doesn't make sense.
besides, it was a special situation and the agent at Travelocity TOLD ME! that the hotel understood and i will get my refund.. now they are saying they don't have a record of that. WTF?

This is NOT just a poor customer service, this is scam. how can they just take my money like this? i'm so mad right now.

The fees are unacceptable and i will never use them again and will never refer them to anyone.

I am going trhough the same ordeal, Travelocity is taking the whole Us$ 2080 dollars of a reservation that they would not connect (two air france tickets), so there is not enough time to get the luggage and transfer to the other plain, the airline won´t check the luggage all the way to final destination (Birmingham England to Santiago Chile (going through Paris)), Air France will not connect the two flights because I bought them through Travelocity, will gladly do it if I had bought the tickets from Air France. So I have to buy another exact ticket but with the connection, an another us$ 2080 for exactly the same tickets on the same flights, an no refund what so ever (I have tried to call them, ask them but basically, No service, No refund, No solution), I told them that I will pay them a big fee, but they want the whole tickets again in order to give me the same tickets, it looks like an scam, pay twice for the same tickets.
They tell me that is Air France police, Air france tell me that is Travelocity. If any one has some suggestions please do, TRAVELOCITY will take your money, and no refunds without warnings, but at your own risk, we will solve nothing ever, please advice is any one has some.

I will never use Travelocity again after the experience and runaround from them that I received trying to get a refund on an unused airline ticket I purchased for my father who had to cancel the trip due to illness and then subsequently died. Initially the Travelocity customer service representative I spoke with was very helpful. He spoke English plainly and clearly and correctly explained the process to me. After I completed the process (faxing the death certificate, ticket and confirmation numbers to the airline), I contacted Travelocity again to have them process my refund. That is when the trouble and runaround began. The customer service representatives I subsequently spoke with had very heavy accents and had difficulty understanding me and I had difficulty understanding them. The first call resulted in the Travelocity customer service representative contacting the airline and then claiming that the airline indicated they had not received the documentation I had faxed so I was told I needed to re-fax the documents to the airline. I explained that my transaction report showed the fax had been received and so when I refused to pay to have the documentation faxed again, I was asked to email my fax and proof of receipt to Travelocity and they would handle it. My emails to Travelocity kept bouncing back 24 hours later saying they timed out. Further calls to Travelocity resulted in long wait times and conflicting information whereas calls to the airline were answered promptly and they confirmed my fax had been received and that they had issued a waiver code which was necessary in order to receive a full refund from the travel agency who booked the reservation. Further calls to Travelocity resulted in claims that the airline would need to refund my money not them even though they were the ones paid and the ones who booked the reservation. After spending over an hour on the phone with them on my last call insisting it was them not the airline that needed to process the refund and providing them with the waiver code the airline gave me, Travelocity finally agreed they would process the refund. They gave me a confirmation code and said I would see it in 1-2 billing cycles (45-60 days). I'll believe it when I see it!

I booked a flight for myself, my wife and child through travelocity from santa ana clifornia to barcelona spain.
when i got to the airport today, i found out they have only issued ticket for my 2 year old
daughter but not for myself or my wife. after trying to contact them several times, they did not have any explenation as why this has happened. they tried to mainpulate us to use
some unsual routes and charge us more. i missed my flight because of this incomptence.
i am very dissapointed by the service. i wish coustomer care was in USA rather in INDIA
and i could talk to somebody who understood english.
in short this was a horrible experience. they booked me for next day, but i was charged twice. i would never use this awful online booking.
from now on direct from airline. buyers beware. travelocity is a scam.

How is it Travelocity's fault that the hotel wasn't to your liking? Travelocity just makes the reservation for you. The hotel is responsible for proving you a comfortable stay. People are always looking for the cheapest method for everything. Well a word of advise, if you are getting a cheaper rate for something, then corners are being cut somewhere. In this instance you are paying a third party to book a cheap reservation. But in doing so, you don't get to speak directly with the hotel and don't get to see every detail it. All Travelocity is responsible for is booking the reservation and paying the hotel. It looks like they did that. Well done Travelocity. If you are upset with the hotel, maybe you should go on their site and file a complaint. And next time, book directly with the hotel if you are unsure about something.

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I agree, this is my last time ever using a third party. Most of the time when you are traveling with the airlines they at least help you when you are on the military's time either with scheduling or cancelling the ticket. I should have read more of the fine print with Travelocity instead of buying into there guarantees and other insurance gimmicks. Either way I'm out $1800 and still sitting in Iraq dealing with a company like Travelocity that could care less about the situation.