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Travelocity / scam and lies

1 United States Review updated:
Contact information:
Phone: 844-8728356

I bought a round trip refundable ticket from travelocity.com in september 2008 for a 1 month vacation to the uk. The refund info says you can request a refund for your ticket up to 24 hours before your flight. When it was almost time for me to return back to the states, I decided to stay a couple more weeks, so I requested the refund. They told me it would be 7-14 business days and the money would be put back on my credit card for the return portion of the flight. That was fine with me. After 3 weeks and no money, I called again. They said the refund hadn't been processed because to technical difficulties, and that it would be another 7-14 business day wait.

In short, I am still waiting for my refund - and its almost february. After numerous calls, hours spent on hold, at least 10 different customer service reps, I still have not received one penny. They have promised me the money on several occasions and several different time frames, but still nothing. I have run out of money and cannot legally work here, since I am on a travel visa (which is on the brink of expiring, then I risk being deported, fun!). I am living with people I have met on my journey who feel sorry for me and have let me stay with them until this is resolved. I lost my job because I was unable to return to the states on time to go back to work. My family has had to move my things out of the house I was renting and rent it to someone else.

Needless to say, travelocity ruined my holiday. I have filed a complaint with the bbb and have hopes that I get my money back soon. I recommend not doing business with them - as their customer service is awful, the flights are not good, and obviously they do not live up to their promises.

Ri
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Comments

  • Va
      19th of Sep, 2008
    0 Votes

    We booked a vacation pkg through your comp for 4 people when we reach our destination to check into our room the Motel was not even open for Buss. Much to our devastation I was traveling with my 70 year old father who is not well and needing desperately to lie down in which case I began to try to try to find another place to stay only to discover the only two rooms avail were 90.00 per night I am expecting compensation for the additional charge. You can never compensate me for all I went though trying to get my ill father some place to rest.

  • Va
      22nd of Sep, 2008
    0 Votes

    So I tried to book a flight on travelocity. It said It had trouble processing my credit card. I checked online my funds were sufficient. I also called up my bank and my funds were sufficient. My bank ensured me it was nothing on their end. But they noticed travelocity charged my account 4 times for a $7 dollar fee, which should only be charged once.

    So I decide to call Travelocity. They said it would be another $25 dollar charge to book the trip over the phone. I will never use travelocity again. They are just terrible. Travelocity ***.

    Travelocity Booking ***. Travelocity is terrible.

  • Va
      10th of Oct, 2008
    0 Votes

    We have used Travelocity on many occasions to book our trips. Never again! We made a reservation several months ago for a Holiday Inn in our daughter's town for her college Homecoming weekend. Well, we visited the town for her college's Parent's Day weekend and--THE HOTEL WASN'T FINISHED BEING BUILT YET (!!), and won't be for another few months--well after the Homecoming weekend... A lot of good our "confirmation number" will do us.

    So basically we're screwed--everything within a 40 mile radius is booked, booked, booked. And try and call Travelocity's so-called customer service line--First you get some guy, who calls him self "Justin" but sounds like he is from Calcutta. Well, "Justin" made a few phone calls and he was going to get back to us within 24-48 hours. 5 days later we still await the phone call...

    Funny thing is--if we canceled our reservations on short notice, they clearly state our credit card could be billed. We are stuck without a room on short notice, and we get nada, zip, zilch.

    Thanks for nothing, Travelocity.

  • Ja
      31st of Jan, 2009
    0 Votes

    I bought a round trip REFUNDABLE ticket from Travelocity.com in September 2008 for a 1 month vacation to the UK. The refund info says you can request a refund for your ticket up to 24 hours before your flight. When it was almost time for me to return back to the states, I decided to stay a couple more weeks, so I requested the refund. They told me it would be 7-14 business days and the money would be put back on my credit card for the return portion of the flight. That was fine with me. After 3 weeks and no money, I called again. They said the refund hadn't been processed because to technical difficulties, and that it would be another 7-14 business day wait.

    In short, I am still waiting for my refund - and its almost February. After numerous calls, hours spent on hold, at least 10 different customer service reps, I still have not received one penny. They have promised me the money on several occasions and several different time frames, but still nothing. I have run out of money and cannot legally work here, since I am on a travel visa (which is on the brink of expiring, then I risk being deported, FUN!). I am living with people I have met on my journey who feel sorry for me and have let me stay with them until this is resolved. I lost my job because I was unable to return to the states on time to go back to work. My family has had to move my things out of the house I was renting and rent it to someone else.

    Needless to say, travelocity ruined my holiday. I have filed a complaint with the BBB and have hopes that I get my money back soon. I recommend NOT doing business with them - as their customer service is awful, the flights are not good, and obviously they do not live up to their promises.

  • Ud
      31st of May, 2009
    0 Votes

    I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!!!

  • Th
      18th of Jun, 2009
    0 Votes

    We bought tickets to Jamaica last July 08 - in August Travelocity called us and said the flight has been changed completely and they weren't even flying into Montego Bay - they were going to Kingston instead - plus we were to connect in Miami and we cannot go to the States...so they said no problem and our tickets would be cancelled and they would credit our credit card account. They said this would be within days - then they called us again and said that since these were paper tickets, they could not refund the money this quickly - they would have to have the actual tickets back...I contacted Master Card and asked for their advice - they said to keep the actual tickets and just send them copies of the tickets. Still no refund after a couple of months...we are emailing them, calling them and each time, they send an email stating that this has been referred to the proper dept for refund - but no refund yet. Then they tell us that the actual refund is coming from Air Jamaica so we will need those tickets. Master Card called refund dept at Air Jamaica and they have no record of these tickets - so we were advised by Master Card to send tickets by registered mail which we did. Now we are into Dec.08 - tickets are sent to Air Jamaica - Feb 08 - no refund. So now Master Card is going after the money due to fraud - we get the paper confirmation from Air Jamaica that they are now in receipt of tickets so we wait and wait and no refund. Call Air Jamaica and they say they didn't get the tickets - well, who signed for these...we have a copy stating that they received them...it is now May 08 - and finally the credit card company did their role and gave us the credit back so I don't know what else happened but please DO NOT USE TRAVELOCITY...THEY ARE A COMPLETE RIP OFF...HAVE NO CUSTOMER SERVICE...AND THEY LIE THROUGH THEIR TEETH...

    The Canadians

  • Fr
      16th of Aug, 2009
    0 Votes

    Travelocity failed to notify us of a schedule change on one leg of our trip from Kansas City to New Zealand. we got to the KC airport to find that the only flight that day to Los Angeles with that carrier had already left. we had to purchase tickets with another airline for $1, 954 so that we could make the next leg of the trip that left LAX that night.

    travelocity was no help at all when we were in crisis-- trying to figure out how to get to LAX that day; the carrier we were supposed to take ended up helping us get in touch with the only other carrier who had 5 seats open that day.

    it has been a nightmare to try to get customer service from travelocity. they refuse to reimburse us for the money we had to spend to get to LAX; instead, they keep going back to the original carrier to try to get us refunds for the flight that we missed.

    in many hours spent on 4 phone calls and many emails in the last 4 months, i was never able to talk to the same person twice. it was like starting over every time.

    the situation was just resolved-- the original carrier has offered to refund the ticket prices of the flight we missed. i'm thankful that someone stepped up, but in my opinion the responsible party ducked all responsibility and has no incentive to change their notification procedures.

    as i've told them more than once, it boggles my mind that a travel company bases critical notifications (schedule changes, etc.) on email-- a communications medium that is less than 100% reliable. they don't even try to get confirmation that the customer has received the email! then, when something like this happens (as it is bound to from time to time), they won't take responsibility for their failure to notify.

  • Jo
      3rd of Mar, 2010
    0 Votes

    so sick of the wait times and transfers to other agents. Agents cant speak english but all seem to have AMERICAN NAMES. Unable to pronounce my name "Joseph". Unable to answer questions, keep you on hold for over an hour, tell me to contact the airline who them tell me to call travelocity back. Absolutely the worst company...worst service anywhere. USE another service if at all possible unless you have a lot of spare time and money to waste.

  • No
      13th of Apr, 2012
    0 Votes

    https://www.facebook.com/TravelocityLies

    Please like and share!

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