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Travelocity Customer Service Phone, Email, Contacts

Travelocity
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www.travelocity.com
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1.6 332 Reviews

Travelocity Complaints Summary

47 Resolved
275 Unresolved
Our verdict: With Travelocity's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Travelocity reviews & complaints 332

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K
4:07 am EDT

Travelocity the money is gone for nothing

They charged me twice after I booked the tickets and didn't send me the tickets themselves.
They refused their fault and said that the issue comes from my bank. No problem. I called my bank and they said that the payment was held twice from the Travelocity side. I shared this information with Travelocity customer care, they refused to refund again.
I am looking for the justice and eager to refund my money.
It's terrible what they do.

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R
4:59 am EDT

Travelocity I would never use again

I booked a nonstop flight through Travelocity. After one week I got an email from them saying that my flight was cancelled and to rebook the ticket I have to pay $200. I also noticed a suspicious activity from the agency on my credit card. Without telling me they charged $68.
I decided to book another flight through a different company. Your service is just waste of money.

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R
7:00 am EDT

Travelocity worst service ever

I tried to buy tickets through their website but didn't succeed. So I called them and spent 4 hours of my life talking to their useless customer support. I would be happy if they had helped me, but they hadn't. Feels like I just wasted days and hours trying to fix my problem and got nothing. I will never use them again and rather book from somewhere else.

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A
7:54 am EDT

Travelocity flight got canceled

My flight got cancel by the airline, paid for insurance though travelocity, (which is a scam) they had every excuse not to help. Had to pay $300 for a hotel (12hrs before next flight) customer service was unhelpful and wanted to put the blame on the airline although I booked with travelocity. Never buy the insurance, it is worthless. I will Never use travelocity again.

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M
5:24 am EDT

Travelocity they cancelled my flight!

I booked a flight with Travelocity company and several weeks later they cancelled my flight booking. I contacted their customer service to ask what was the reason, but they did not explain anything and said that I will be given a full refund. They also said that since it was their mistake I will not be charged any extra fees, but that was a lie! Next day I received a charge and when I contacted Travelocity their support explained that was a cancellation fee! The point was the it wasn't me who cancelled and I wasn't supposed to be charged! I demanded my money back but their said that was impossible. Later I received my ticket money minus cancellation fee. Terrible site! They are nothing but bunch of liars!

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H
4:27 am EDT

Travelocity additional fees!

I booked a hotel stay for three nights via TraveloCity. There was estimated price of $90 for each night and there was nothing mentioned about additional fees.
So I made my reservation and they charged more. I checked their site very carefully several times and didn't find any information about what these fees were.
Then I contacted TraveloCity support service and they said these fees were for cleaning service, some other hotel service, taxes.
Why wasn't there any information about that? I thought I found quite a great (cheap) deal, but when all these fees were added it wasn't that cheap any more. I will not use this scam site in the future!

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M
3:26 am EDT

Travelocity hotel booking

Never use this terrible site Travelocity, they are the worst ever! Because of Travelocity my vacation was ruined.
I went on a vacation and booked a hotel via their site and they took my money but did not book anything. I received faulty confirmation message and thought that everything was fine.
When I arrived at the place hotel manager said that there was no booking under my name! I had to waste extra money to book another place to stay.
I just came back and I'm extremely mad and I will do everything to teach them a lesson. I don't care even if they refund me, the fact is that my vacation was ruined and that happened because of them!
Never again and stay away from this joke site!

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P
2:28 am EST

Travelocity what a joke and scam!! ridiculous cancellation fee!

I used Travelocity 5 times in the past and everything was fine, I never had any problems with them. Unfortunately my last booking went down the hill and that changed my mind about them. I will not book with Travelocity ever again and will use another service.
Due to some circumstances I had to reschedule my flight and I contacted Travelocity and asked them to change the date. They did that pretty fast and they also charged my card! The amount they charged was almost the same as the price I paid for my ticket! And the worst part was that they said nothing to me, they just took my money without my permission and when I asked for a refund they said "no". What a joke and scam! You, Travelocity, just lost a long time customer!

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C
5:31 am EST

Travelocity stolen credit card numbers

I had booked two airline tickets on travelocity and needed to make flight changes one with my business credit card and one with my personal card. You can't make changes online so I had to call to make the changes and provide both of my credits to the agent to make the changes via a call center in India. The changes were made but 2 hours later both of my credit cards were fraudulently charged over $500 each for a vacation booking website, in of all places - India! So I had to get both credits cards cancelled and replaced and it was a major hassle. I called Travelocity to complain and of course had to talk to the "manager" at the call center in India who tried to tell me there was no way that that could have happened. Why would I make this up and who has time or energy to deal with that stupidity. I was appalled that they would do nothing to deal with it. Be careful about providing your credit card number over the phone to any of those online sites. The irony is not lost on me that a person stole the info and it wasn't stolen online which is what most of us worry more about.

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C
12:42 pm EDT
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Travelocity website and customer service

Warning: booking with travelocity
Can make you a felony suspect!

Yes, it happened to me. Travelocity booked and confirmed my itinerary, but due to a software defect it was billed to some random other credit card. When I noticed it, I tried to call customer service and say "you got the wrong credit card here. Give them their money back and here, take my credit card number and charge it for this itinerary." this would have been a reasonable and easy solution. But noooooo!

They insisted that there was no defect and that there would not be any refund ever to anyone! Ever! They accused me of entering the other credit card (how in the world would I know their number, name, address, expiration, security code? Only travelocity has all that info. I got them to cancel the itinerary, but the poor sucker out there is out hundreds of dollars, and this unauthorized use of credit card is associated with my itinerary! I will be no. 1 suspect in a felony! Today I went to see my lawyer to head off what might happen. Travelocity has defective software and is negligent, reckless, unreasonable, and abusive! Truly bizarre!

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K
8:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity booking hotel

I had a horrible and disconcerting experience with Travelocity. I don't plan to return either. I called to book two rooms at a resort for our son's birthday. When I found the room we wanted and got ready to pay Travelocity charged me an additional $230 for Extra Guest fees saying that any more than 2 guests in a room would be required an additional fee. There had been no mention of this before and the room only had the number of guests in the room allowed by the size and number of beds. These were little kids too. I inquired and they said it was hotel policy. I went to the hotel directly and found that that was NOT their policy at all. Also, Travelocity indicated on my receipt that I would have to pay $14/person for breakfast when I checked in — AGAIN I didn't ask for that nor was there any mention of that until I PAID for the rooms. I asked the hotel about that and they said NO that's NOT a hotel policy either.

I called Travelocity and said I wanted to cancel as I was saying $300 by booking directly with the hotel/resort. It took me over 30 minutes to cancel. The agent sang on the phone and put me on hold twice for over 10 minutes each time. She said she would need to charge me a cancellation fee of $65 for each room. I said NO that as their cancellation policy on line stated AND HOTEL POLICY if the cancellation was mad ON the day (April 5) which is 3 days before arrival you are charged a cancellation fee BUT if cancelled BEFORE then no cancellation. THis took another 15 minutes for agent to call back to hotel and confirm. This was ridiculous.

Now I have asked for a receipt indicating that I will be reimbursed the full $940.99 for the two rooms. Last night I received two copies of the refund for the one room. Today I called again and asked if I could have a receipt for the two rooms indicating a credit of $940.99. I received a refund notice for the second room $500.55.

Why is this so complicated? If you go to the website and pull up your itinerary and cancel they automatically charge you $65 cancellation fees for the rooms.

HELP

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J
8:54 am EST

Travelocity waste of time

I really hate Travelocity, this website is absolutely useless. I wasted many hours trying to find good deals, but found only garbage! Their so called sales are absolutely ridiculous! When I contacted their customer service and told them that I would like to book a hotel in New York, they offered me a 20% discount. Then I went to the hotels' webpage and discovered that Travelocity prices are much higher than hotels' prices! So, these people are just stealing peoples money. It is way cheaper to book a room directly through the hotels!

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R
6:14 am EST

Travelocity poor customer service!

We were 8 people wanting to book a trip. I've decided to book online via Travelocity. When I tried to book for the first time an error screen showed up and said „could not book at this time”. I checked my bank account and it stated that my card was charged. Since I did not receive a payment confirmation email I contacted Travelocity customer service. Their representative barely spoke English so I could not understand a thing he said. Later I received a call from another rep and he said that they never charged my card. I called them liars and argued with them for hours and they finally admitted that they did take my money. I did receive a refund several days later.

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F
8:49 am EST

Travelocity criminals!!

I have made a reservation using Travelocity on 15.11.2015 for two nights stay. Everything seemed to be fine, but when I arrived I was shocked and confused. I realized that hotel where I booked a room does not exist. I asked people who were living nearby and they told that they don't know anything about the hostel. They said there was no such place at that address in the past or any other sort of accommodation. People told me that I'm not the first one asking. They also said that several months ago a big group of tourists arrived. They also made a reservation and paid for it. So, that night I had to stay on the street in the rain and cold. But I was lucky that day. A nice old lady invited me to her place or the night. She was very kind and even made a dinner for me. Old lady explained that this is not the first time she accommodated guests, who were cheated. Don't use travelocity, they are real criminals.

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R
1:38 am EST

Travelocity cancellation policy?

We have tried to cancel a reservation that was changed by travelocity after it was booked online by us. So far we have been unable to get a confirmation for the cancellation. Will we ever get one? We are contacting our credit card company to file a dispute. Maybe they won't get paid. We have only spoken to people from India (I will correct that problem for you sir no problem) yeah right!

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E
10:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Travelocity air flight booking a, car rental and customer service

My daughter had emergency surgery while visiting in the Mojavi Dessert in California. We live in upstate New York. Once received the urgent call, immediately got online to book flight. First time booking with Travelocity . I took available flights from my since most offered were from Newark no. Unfortunately, there was a lay over. Well I left the house at 4:00 am o make a 12.01 flight with United. They had a2 Hr. Delay which meant I missed my connecting let in den to lax! Once I reached Lax, had to wait 2hrs fir next ft. Ut! Once I reached lax 8 hrs after I was cerulean to arrive, the car rental companies, Dollar scheduled by travelocity never came, I waited 35minutes, no dollar car rental ! . Travelocity omitted to include their contact number on my reservation. I hadn't call travelocity, go thorough countless prompts to get dolls, slumber. Called dollar car rental left me on hold then said they were verifying my locationdespitemybeing very specific. After waiting a additional 25minutes, I decided to hire another co. Travelocity, first time scheduling with you! Last time! I called to discuss my issue with travelocity after reaching the hospital, the agent although apologetic, had me on hold while attempting to reach dolla! He asked for 3more minutes to be out on hold while they hopefully would answer his call. I told him to contact me back ugg! Who needs this drama when you haveachild who had emergency surgery so far from home! Extraordinar transportationdelaysbyUnited airlines And Acar rental co which nevershowedup, thenanagent from travelocity who keeps u on holdtoconfirmthst they did not afford a service for which thy had been paid. If I a not honored, and respected will not contract any oftheseproviders again

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R
9:21 pm EDT

Travelocity False advertising for paramount hotel times square

On October 27th 2015 while waiting in the airport for my flight to new York city I went thru Travelocity.com to look for a hotel which I ended looking for a 4 star hotel pictures looked great ended up paying for a 2day stay for Paramount Hotel 235 W 46th Street, New York, NY [protected] when I arrived tired of almost 3hour flight imagined was going to be a clean decent room like Doubletree Hotel in Financial District great hotel by the way well to my surprise this room was very tiny very dirty cobwebs every where mold in the bathroom paint was scraped from the bath tub probably a homeless shelter would have cleaner I immediately started sneezing my nose became stuffy just plain disappointment I called immediately Travelocity to cancel this which spend about 3hrs total from agent to agent talked to about 5 agents for two days until they finally said they would refund partial of the charge to a DISCOVER card ending 704 which I don't own since i don't even have credit cards only a debit FOR only one night which I was outraged so I kept asking for supervisor have all the names as well and id# anyhow they ended still not reversing anything I begged my bank to stop payment on this pending transaction my bank responded but yet to see Travelocity respond

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R
2:47 am EDT

Travelocity rip off and run arounds

I have used Travelocity for some time...I wish just once people could see this before the rain hits and another scam could be exposed. I booked a room in early Aug. 2015. The room was booked and charged and upon arriving at the place given, there was no vacancy and had been full all day. I found my own room and reported to them upon check in at the new hotel. They have given me the run around for all this time. Once again I was put on hold while they called the hotel. I after some time called the hotel too. The phone was answered in two rings. They were trying to say that the hotel billed Travelocity and I said once again there was no vacancy and that was all. Travelocity billed me and the hotel never billed anyone. I was told a refund has been issued. We will see ...hope you have the same bad business reversed too. Will never use these scammers again.

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K
8:43 pm EDT

Travelocity false price advertising

Travelocity falsely shows prices that you can't actually access once you get to booking. When you call customer support to get help, they try to upsell you by saying the last 'deal' was just booked (however the website does not reflect this, even if the last 'deal' was supposedly booked over an hour+ ago.) who is regulating this false advertising?

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R
11:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Travelocity refund problem

Travelocity continues to delay my refund after days of calls and six customer service representatives. Corporate management, Rosa Torrez rude and unprofessional refusing to refund money and lacking integrity. Her manager Marie Hernandez refused to speak to me. This business lacks integrity, professionalism and not mission or customer driven. I keep calling them and they keep telling me they need to check with hotel which they never do or are returning my calls. I have been on the telephone for two days for over one hour each day with an international call. Terrible organization to do business with. Lack of integrity and possible fraud since they do not follow refund policies efficiently. - Roxana Matiella

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Travelocity Customer Reviews Overview

Travelocity is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received numerous positive reviews from customers who have used its services.

One of the most significant advantages of Travelocity is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have praised Travelocity for its excellent customer service, with many reporting that the company's representatives were helpful and responsive to their needs. The website also offers a 24/7 customer support line, which customers can use to get assistance with their bookings.

Another advantage of Travelocity is its extensive selection of travel options. The website offers a wide range of flights, hotels, and vacation packages, making it easy for customers to find the perfect travel arrangements for their needs and budget.

Overall, Travelocity is a highly recommended online travel agency that offers excellent service, competitive pricing, and a wide range of travel options. Whether you're planning a business trip or a family vacation, Travelocity is a great choice for all your travel needs.

Travelocity In-depth Review

Website Design and User Experience: The website design of Travelocity is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for flights, hotels, car rentals, and vacation packages. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Ease of Use: The booking process on Travelocity is straightforward and user-friendly. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is quick and easy, with clear instructions and prompts along the way. Travelocity also offers the option to save your payment information for future bookings, making it even more convenient for returning customers.

Range of Travel Options: Travelocity offers a wide range of travel options to suit every traveler's needs. Whether you're looking for flights, hotels, car rentals, or vacation packages, Travelocity has you covered. The website provides a comprehensive list of options, allowing you to compare prices and choose the best deal for your trip. With a vast selection of destinations and travel providers, Travelocity ensures that you can find the perfect travel option for your next adventure.

Pricing and Deals: Travelocity is known for offering competitive prices and great deals on travel bookings. The website provides a price comparison feature, allowing you to easily compare prices from different providers. Travelocity also offers exclusive deals and discounts, including last-minute deals and package deals. With their Best Price Guarantee, you can be confident that you're getting the best possible price for your travel bookings.

Customer Service and Support: Travelocity provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach them via phone, email, or live chat. Travelocity also has a comprehensive FAQ section and a help center on their website, providing answers to common inquiries. Their prompt and helpful customer service ensures that you have a positive experience throughout your travel journey.

Travel Insurance Options: Travelocity offers travel insurance options to provide peace of mind during your trip. They offer various insurance plans that cover trip cancellation, trip interruption, medical emergencies, and more. The insurance options are clearly presented during the booking process, allowing you to easily add them to your travel itinerary. Having travel insurance through Travelocity ensures that you're protected against unforeseen circumstances and can travel with confidence.

Loyalty Program and Rewards: Travelocity offers a loyalty program called Travelocity Rewards. By signing up for the program, you can earn points on your bookings, which can be redeemed for future travel. The program also offers exclusive member-only deals and discounts. With Travelocity Rewards, you can enjoy additional savings and benefits as a loyal customer.

Mobile App Functionality: Travelocity's mobile app provides a seamless and convenient way to book and manage your travel plans on the go. The app is user-friendly and offers all the features available on the website. You can easily search for and book flights, hotels, car rentals, and vacation packages directly from your mobile device. The app also allows you to access your itineraries, receive real-time travel updates, and contact customer support. With Travelocity's mobile app, you have the flexibility to plan and manage your travel anytime, anywhere.

Transparency and Trustworthiness: Travelocity is a trusted and reputable travel booking website. They provide transparent information about their travel options, including detailed descriptions, photos, and customer reviews. The website also displays the total price upfront, including taxes and fees, so there are no hidden surprises. Travelocity is committed to ensuring transparency and building trust with their customers, making them a reliable choice for all your travel needs.

Overall User Satisfaction and Recommendation: Overall, Travelocity is highly recommended for its user-friendly website design, easy booking process, wide range of travel options, competitive pricing, excellent customer service, and trustworthy reputation. Users have expressed high satisfaction with their experiences on Travelocity, praising the website's functionality and the convenience it offers. Whether you're planning a quick getaway or a dream vacation, Travelocity is a reliable and convenient platform to book your travel arrangements.

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Travelocity contacts

Phone numbers

1855 863 9601 1855 231 0928 More phone numbers

Website

www.travelocity.com

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