SUBMIT A COMPLAINT

[Resolved] Travelgenio / unauthorized use of my credit card

Listowel, IE

Hi,
I received a credit card bill for a charge on my credit card for a service I did not use. On the 29th of October last travelgenio took 15 euro out of my credit card. I did not use your service therefore this is theft. Should I not be refunded within 28 days I will be making a formal complaint. Please refund my account now.

Aine MC Mahon
Coolkeragh
Listowel
Kerry

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, Nov 19, 2017

    Hi Aine, of course we can help you with the payment doubts. Please send us a mail to customer.[protected]@travelgenio.com with all your booking details and the amounts that do not fit and we will check immediately all the details. Regards

Ai
Nov 18, 2017

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