Travelgenio — travelgenio changed of my flight
I have tried to contact Travelgenio through all kind of channels, but not getting any feedback.
I received an mail regarding telling me that my flight has been changed the day after i finalize my booking, and asking me to pay extra 60 Euros.
The thing is, I cannot make this new proposed flight as i am flying to Japan from Taiwan at 5:30 am on 24 Dec2018.
Where the new proposed flight will only land on the 24th dec 2018 at 12pm.
I have already sent an email to customer.[protected]@travelgenio.com
But did not get a response.
TravelGenio Customer Care's Response · Oct 05, 2018
Andy, of course we can help you with your booking changes. Sometimes airlines change their flight plans and our agents inform passengers about the possible alternatives. Please send us a mail to customer.[protected]@travelgenio.com and we will inform you about the latest flight schedule and the alternatives they gave us in case they don't suit your plans. Regards
Updated by andy chen · Oct 18, 2018
I have sent email to that email address, but not getting any replies...
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