Travelgenio
reviews and complaints

I bought tickets through Travelgenio. I realized my error so i sent to them an email. I waited 2weeks they didn't check my email. So i sent email 5 times but they did never reply on my requestion. My friend called to Travelgenio, one guy took a call. She explained situation. He said i don't understand just said bye. He was so rude. I just wanted to modify my plan but they didn't answer my request. If i choose airline, i will delete this company directly in the airline list.

Hi, i booked a flight 2 days ago and now wish to change the date of the flight. I have tried multiple times to contact travelgenio through both email and phone. My booking refernce is TBOEWA, and i need my flight changed to the 5th of August, as why i am urgently trying to contact this company. Can somebody please help me how to contact this company urgently. Thanks, James!

Do not book on Travelgenio/travel2be. The airlines cancelled the flight. They didn't inform me. They din't help me get a new flight. They had the gall to charge me for a a cancelled flight. I am currently challenging this practice with my credit card. They also do not have a physical address to take them to court, so they must be hiding lots of despicable practices.

Hi there I was just for over 30 min on a phone with a terribly rude unprofessional woman who in the end hung up on me. I asked her I would like to pay for additional luggage, she disappeared for 15 min and ask me to which date I would like to change my ticket (?!) bI explained again I just want to pay for additional luggage she again disappeared and then told me it would cost 100€. However I got a mail from you where it's written that it costs 66€ (image attached). She was rude, kept on interrupting me, didn't explain why there is a discrepancy between prices. When I asked her to send me an email with a contact where I can complain she hang up on me.
This is not only unprofessional but also outrageous.
My email is [protected]@gmail.com My booking number you can find on the image I send you, the original booking number was: WZJNUD.

I hope to hear from you soon

best

ewa Kemble

I have been calling TravelGenio for the past 2 weeks trying to resolve an issue over a refund due to me. In December 2017 we had to cancel a flight for my wife due to last minute visa issues. We booked American airlines through TravelGenio (connecting flights etc) and American airlines agreed to refund us our ticket money.

One of the attachments below shows the email from AA sending the money back to TravelGenio (Mastercard ending 1901) and the others show AA and myself contacting Travelgenio with the evidence.

So far nothing has happened and whenever I call Travelgenio I keep getting excuses and denials.

We are expecting the refund as soon as possible and I am not accepting anymore excuses. I am so unhappy with your costumer service.

I have ordered a ticket from Taipei to Hong Kong on Dec 2018 and the price listed is NT6397 as shown in the attached photo. However, after I filled all the information and pressed the "submit" button, the card center showed me that I was charged NT6794 instead. I have sent a message to you but no response so far. Please process the refund as soon as possible.

TravelGenio, are you playing joke with me? Is this really what you call service?
How come you are not replying to me email for 3 working days + weekend?

I sent my email 3 weeks ago and one single problem hasnt been solved.

When i tried to purchase a ticket from your website an error occurred saying the money couldnt be paid. And you sent me an email saying the paymeny process failed and i need to confirm to continue to purchase. Obviously i did not confirm because of this unstable service. So i bought ticket from other office.
Then few days later, you sent me an email saying YOU took out money from my card and purchased the ticket that I DID NOT PAY FOR. I dont need your ticket but you took it out without my confirmation.
And as a reply to my cancelation to the ticket you bought with my card, you said i need to pay 280 euro as a cancellation fee.
What are you doing? Why do i pay that much money for ticket you forcefully purchased?

And what makes me more angry is you not replying immediately or solving this problem. Instead, you mentioned that I bought the ticket. I wonder if you even read my email.

Please solve this problem already and beware i am not paying for the ticket you forcefully purchased nor the cancellation fee of your mistake.

On the 24th July I booked a return flight from Brisbane to Auckland through TravelGenio flying with China Airlines. My departure date is 24th Aug 12:50pm (flight 53) and my returning flight is November 30th 8:45pm (flight 54). I need to change the date of my returning flight to August 30th as soon as possible.My confirmation number is: D6GW4I
I have submitted multiple requests through your customer service page. I have also attempted to call the Melbourne office more than 10 times, every time I call I am put on hold and then the call disconnects.

My booking nr is RNUZWZ August 6 - Sept 9 2018
I been sending many mails and calling so many times got no answers, I think costumers service is not of good help anyway, SKAM.
I buy tickets for my sister from Bahrain to Norway which I have rebook because of som personal matter. Who can help me anyway, her flight is on one week time. If u cant help me with my rebooking at least I want my payment be refunded.

Hello, my name is Javiera Vildosola and on the 25 of July 2018 I was flying with Maria Belen Tellez from Varanasi, India, to New Delhi.

When I bought the tickets through your wedsite, it said that we had a 25kg bag each. This seemed odd to me because I have already booked flight with Jet Airways and they allow 15kg, therefore, you need to pay for extra kg. Considering this, I tried to log in my booking, both Jet Airways site and the checkmytrip and the other one your company sends when the confirmation email of the flight is send.
I wasn't able to log in any of these websites because the booking number/reservation code, was wrong. I contacted your company asking for help, a few days later they replayed and send the company code and told me everything was ok. When I tried to check my booking with the new code, the same thing happen, i coukdn't Log in again. I sended and email again, I never got an answer. I sended a 3rd email, nothing happen. Therefore, I was never able to check my flight, double check the allowance of bags, I didn't have my etickets (the company had to print them for me and I had to pay for that), I couldn't do my check in.
Considering all the above, when I get to the airport, I find out I have to pay for extra kg because i'm only allowed to have 15kg in each bag. I explained the situation to the company. Waist of time, of course, so they inform me the only way I'll get in the plain is by paying 10 AUD by extra kg. There for, we had 20kg each in our respective bags, so we had to pay 100 AUD.
I'm writing this email to you because the experience was awful and very uncomfortable and this was your company's responsability. You will probably say that when the booking is done there is a * that says things may change depending the company. I understand that, that is why I send you 3 emails asking for help and NOTHING happen.

Regards,
Javiera

Yesterday evening 25/07/2018 I booked a ticket Dakar - Palermo (one way). I'm supposed to fly with Iberia on the 18th of August.
After submitting the request including my credit card details, I haven't received any message concerning my booking's confirmation.
Do I consider that the payment was not processed? Please let me know as soon as possible as pices are increasing and I need to book my ticket.
Thank you!
Silvia Di Santo

I'm filing a complaint about the poor business support you are with your sales, selling my sister an airfare ticket to Germany and leaving her stranded in a country not known to her with no support from your agency, she travel from Lima Peru to Panama City then Germany. Be advised that I will summit a complaint to the better business bureau worldwide and make sure that tour business do no conduct a fraudulent way to any other customers anymore.
Att:
Teodoro Arica
Tereza Miriam Gonzales Camino

I got a mail that flight ticket from Korea to Frankfruit booked at 10:29 on 18th. Jul and credit card payment was made as well without my consent. so I immediately mailed that It is nothing to do with me and cancel it to your company. Also asked to block credit card to abroad too.
I had sent 5~6 emails to your customer service to react immediately like cancellation and confirm it accordingly and also phone call to your company however no feed back and no pick up call too so far. Needed your confirmation for cancellation ASAP
ㅡ Reservation nr. : QD14H8
ㅡ E ticket nr. : [protected]
ㅡ E mail: [protected]@gmail.com

Hola!

He intentado comunicarme con ustedes pero es imposible. Tengo una reservacion para agosto 3, y por problemas de salud de mi madre hay posibilidades de que tenga que cancelar mi viaje. Quisiera saber si tengo que pagar alguna penalidad y cuanto dinero se me devolveria. He llamado muchas veces y no he recibido respuesta. Favor de comunicarse conmigo al correo electonico adjunto a la reservacion.

I book a ticket from Tel Aviv to Tokyo .
But I want to change the date because of some family thing happen in Tokyo so I need to go as soon as possible after my exam. My exam will finished 16aug so I want to change the date to 16 aug . I want to change my date as soon as possible because it is really important for me . I send the email but no reply and I send more than one email recently. Please I really need to change the date and my life is depend on travelgenio. Please contact me email me as soon as possible.
email- [protected]@gmail.com

I made the reservation through your website and I booked the ticket from kuwait to Cairo and return trip from Cairo to kuwait and the total amount of the charges should be 476.11 euro and it is dedicated from my bank account 556.90 euro
it is more the real amount as the real amount total charges should be 476.11 as mention already in my ticket

Can you please advise? And assist

My email : [protected]@yahoo.com

I made a flight booking on first June, that I want to cancel.
No reply despite 10 emails and more 10 phone calls .

I am not sure if they have even teams to take our phone calls.
Booking 700MQO
Departure on 7th August.
When I can the customer service, they keep you waiting for 10 minutes, and it is hang up.
I keep calling back, and I get the same result...

I recently purchased a flight ticket from OGG (Kahului, Maui, Hawaii) to PDX (Portland, Oregon) through Travelgenio online Platform. The reservation code is: HFKBRQ. I also purchased the Personalized Service Pack, which listed "extra and/or special luggage" as one of the many services. There was a white box to specify, where I typed just "1x 23 Kg Bag", and I was charged 20 euros immediately.

The following day I get an email from Travelgenio, telling me that they can't add the bag because the airline doesn't allow it online, just at the airport (paying more). I know for a fact this is not correct, because I have with me, the flight ticket from my partner, for the same exact flight (22/08/2018 departing 21.57 from Kahului), but purchased through a different portal (Kiwi), and with a checked 23 kg bag.

And so it begins a chain of never ending emails of Travelgenio repeating like a broken record, that I should read the Terms & Conditions, that the pack is only for "managing" what I'm requesting, which I understand.

My point is that I paid for an extra service, that I know the airline offers. Travelgenio immediately told me that they can't book it, that I need to pay extra at the airport, and that the money I paid through Travelgenio is not refundable. I am quickly starting to feel like a pretty undesired customer. I bought through Travelgenio many times before, through Skyscanner, because I've never had any issues. I find this issue quite simple, but a the same time quite a deal breaker if I don't get any sort of compensation: either the 20 euros back, or as simple as one 23 kg checked bag in my flight.

I'm attaching a photo from Kiwi, showing that adding a 23 kg bag is 100% possible as a user. The other photo shows the list of services listed in the pack, one of which says extra luggage.

Thanks in advance!

I really want to contact with customer service as soon as possible. I have booked tickets on March, but an unexpected situation happend that I have some questions to ask. So, I sent messages through facebook to Travelgenio, but there is no any response from them till now. Then, I wrote two requests through customer service, and again, no responses. Lastly, I tried to make a phone call and speak directly with them even if it cost a lot for international call. But no one answered the call. Then.. what, How and Where can I resolve my issue? There is no place for customers to speak to and solve the issues we are facing even through the customer service! Please, I am truly looking forward to speaking with you.

My daughter Booked return ticket from hamburg to Jakarta by online. She used my credit card BNI signature.

Then I received notification 2 times from Emirates Air and from Travel Genio and they debited my card by euro 791.36 ( Travelgenio ) and euro 798.76 ( emirates air ) for 1 passenger and 1 ticket only!

My daughter call Emirates and they cant refund ( its okay for me because emirates already issue eticket for my daughter )

But TRAVELGENIO also refused to refund ( WHY? You even didnt issue ticket for my daughter / and its impossible to isuue double ticket for same passenger same flight same destination same time of flight...)

It is happened June 26th 2018.

Buchungscode Travelgenio: [protected]
Buchungscode Sabre: OSFWGH

FLUGDETAILS
Hinflug
Abflug: Fuhlsbuttel (HAM), Hamburg, Deutschland
Datum: 25.07.2018 21:35H
Ankunft: Soekarno-Hatta Intl. (CGK), Jakarta, Indonesien
22:10H (+1 Tag)
Reisedauer 19H 35m
Emirates (EK62)
Zwischenlandung in Dubai, Vereinigte Arabische Emirate . Umsteigen notwendig
Rückflug
Abflug: Soekarno-Hatta Intl. (CGK), Jakarta, Indonesien
Datum: 08.09.2018 00:40H
Ankunft: Fuhlsbuttel (HAM), Hamburg, Deutschland
13:45H
Reisedauer 18H 05m
Emirates (EK359)
Zwischenlandung in Dubai, Vereinigte Arabische Emirate . Umsteigen notwendig

Please response AND cancel your charge to my BNI Signature CARD [protected] xxxx )

Thanks.
HENRICO