[Resolved] Travelgenio / payment not received
Yesterday evening 25/07/2018 I booked a ticket Dakar - Palermo (one way). I'm supposed to fly with Iberia on the 18th of August.
After submitting the request including my credit card details, I haven't received any message concerning my booking's confirmation.
Do I consider that the payment was not processed? Please let me know as soon as possible as pices are increasing and I need to book my ticket.
Silvia Di Santo
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TravelGenio Customer Care's Response, Jul 26, 2018
Hi Silvia, of course we can help you with your booking. Please send us a mail to customer.[protected]@travelgenio.com with all your doubts and we will answer you asap. Regards
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