[Resolved] Travelgenio — not finished reservation 8906511
on 28.10.2017 I was trying to reserve 4 tickets from Las Palmas to Sal, but payment didn't go through because of rejection on my credit card. But you did charge me a sum of 18, 91€ for, to me unknown reason. Please send me explanation (and Invoice for this amount) and return the improperly invoiced amount. After that, i will try to reserve another 4 tickets.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TravelGenio Customer Care's Response, Nov 03, 2017
Hi Jan. You will receive a reply by email within the next few hours. Thank you for your collaboration.
jhnim610's Response, Jan 02, 2018
i wrote my name incorrectly and i want to request a refund with my plus insurance so i can book again
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