Travelgenio — incorrect price
I purchased 2 tickets to fly from Istanbul to Skopje from travel2be website on June 12th. The flight is for August 12 at 7 am. The advertised amount on the website for two tickets is 268.34 EUR, however my credit card was charged an additional 65 EUR fee on top of the advertised flight tickets .I have attached a screenshot showing the final amount on the website, you can see above the credit card information request and below is the total amount advertised for this flight. I have contacted travel2be, and their customer service is not being helpful. They are giving short answers. I have also attached the correspondence. I would like to have the 65 EUR credited back to my account. This is basically a scam. Online travel agencies should charge for what they advertise, and not for some additional fee after you give them your credit card information.
Kourdache's Response, Jul 02, 2019
I made my complaint through customer service, regarding the issues
I don’t recognise the transaction and the booking
aziz badir's Response, Jul 05, 2019
I am booking from the website travelgenio.com but they give me only confirmed but there's no numbered ticket only taken the money I call the company no answering please can you help
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Hany Nassar's Response, Aug 12, 2019
My name is Hany Nassar
My flight booking code is NJ5IV7 supposes to come back to Dubai on 17 August
I sent 4 emails to your company but seems no one wanted to reply
I need to change the return flight to be the soonest available flight tomorrow or after ?
My complaint ticket no is #2703062
Shirel elkayam's Response, Aug 13, 2019
How can I delete that?
pierangelo ceriani's Response, Sep 06, 2019
be aware that something goes wrong with your tickets travelgenio will never help you to ask the refund
totally inefficiencient and scam reply given
Mkaur's Response, Sep 28, 2019
Travelgenio or travel2be same pathetic company
Rajathbrkleo's Response, Oct 09, 2019
what extra information is needed,
Boarding pass for my flight from Delhi to Bangalore was not given by Indigo, when asked they said travelgenio is not booked properly and later they gave the ticket but by the time they give the ticket it was almost time was over and finally i boarded the flight with 2 minutes closing time.
Please see who was the culprit here.
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