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[Resolved] Travelgenio / change of date for ticket

1 sÃO PAULO, Brazil Review updated:
Contact information:

I am send many emails have 3 days, i try contact with latam arlines, and american arlines, but infortunately i need contact with travelgenio. Had information not have flight in date 13/10 but no want back my money or change my ticket, very bad customer, never more bought ticket, hotel, in travel genio, i need of help urgent,
Code 49ckcy

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TravelGenio Customer Care's Response, Oct 12, 2016

    Hello Anna;
    Our team sent you an email some days ago informing you of the situation of your booking and refund.
    Best regards.

Oct 11, 2016
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  • Pu
      19th of Jul, 2018
    0 Votes

    I am trying to call the customer service number and there is no reply except i have been put on hold and i really need help in changing my flight date. please if possible how well can i get to you so that i can get help.

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